Budd's is a good place to service your car. He's up front about what he can or will not do. He…read moreworks mostly by himself as mechanics of the kind of work he expects are not easily found. Not only those attributes he's a personable guy as well. Glad he was recommended to me.

I had a great experience here. I took my car here for a second opinion on a leak and Bud saved me…read more700 dollars by taking look and telling me it was a misdiagnosis. I am very grateful to have found a place I can trust with my car.

Professional. On the ball and affordable…read more Will back up his work if there are any problems. Honest, and not reaching for every penny he can get, he's fair.

Prompt service. Very professional. They tuned up my Chrysler 300 (as requested). During the…read moreservice, an additional issue arose with a cable connection to my alternator. After determining the issue, they repaired that as well. I will use them it the future.

DO NOT bring your car to Altas Auto Works. I was having an issue with a squeaking noise coming from…read moremy front driver area. Told them to check my strut. Dropped my car off for a diagnostic test ( that cost $157) only for them to tell me that they couldn't diagnose the issue because it rained earlier in the day and driving the car was the ONLY way for them to determine the issue. Told them if they could not diagnose the issue that I would pick my car up. When I come to pick my car up they still charge me 157.00 for a diagnostic test for a different issue that I didn't ask to be tested. Never asked to for my engine and brakes to be checked. Either they don't know what they are doing or couldn't figure it out. I don't believe rain should stop you from doing a job especially if you are going to charge me for work you didn't do. I understand not test driving a car in the rain, but if it has not rained in 5-6 hours there shouldn't be an excuse. How can you be an auto shop and not be able to physically inspect a car to determine the issue? Would not recommend going here.

Very friendly staff!…read more Pricing is reasonable, and amenities make the environment very welcoming. Quick with gathering parts and estimates - 5/5

Took my car in for an oil change and state inspection, and I was thoroughly impressed with the…read moreexceptional service provided by the professional staff at Richmond Auto Repair & Towing. They are undoubtedly the best mechanic shop in town, and I highly recommend them to everyone. The price is extremely competitive, and the quality of work is outstanding. The entire crew is courteous and knowledgeable, particularly Justin, who took the time to explain the work done on my vehicle, including the warranty and potential issues. I appreciate their willingness to have me return for any future concerns. Overall, I am exceedingly satisfied and will definitely be returning to Richmond Auto Repair & Towing for all my automotive needs.

It's summer time! My friend and I took the day off work to go on an adventure to Yorktown Beach. I…read moreoffered to drive because it was my idea. However, the evening before our trip, I realized I was due for an oil change. My heart dropped. I realized everyone and their mother must be trying to get an oil change for the first official weekend of summer. Richmond Auto Repair & Towing really helped me this Friday. My normal mechanic was too full so I looked for a place nearby. I'm so grateful I found them! I called to see if I could have an oil change. They were friendly and professional on the phone. I was told I could get one immediately (which is always a treat when every auto place is fully booked). I came in around 8:15am as a walk-in. They were done right before 9am. The gentleman at the front desk offered me two types of oils. I hadn't heard of one before and he kindly explained the differences. They have a clean waiting space and a public restroom. I'm happy to have found another trustworthy mechanic in Richmond!

I had used Art's once before so i stopped in to schedule a state inspection and oil change. I was…read morepleasantly surprised that they were able to do it right then and it only took about 40 min. They did have a recommendation on brakes and took my out to the vehicle and showed me how much of a gap I had. It still passed but recommended doing something before to long. I was happy with the service and will probably get my brakes done there as well.

I scheduled an 8 AM Inspection appointment online and received confirmation and showed up promptly…read morefew minutes before 8 AM only to be told we don't have an inspector this week, If you book services online, you ought to align them with resources. In the meantime, when I got back to my car and tried to start it, the battery died and when I went back to the office and asked for a battery jumper, the attendant told me we don't have one. Imagine an auto service shop that doesn't have a jumper. I think he wouldn't give me one because I gave him feedback that they shouldn't book appointments that they don't intend to honor. Rude and unprofessional and unhelpful mechanic. I ended up having yo walk home (1.7 miles each way) to get my battery pack jumper. I only considered them because they sent a flyer to my home advertising their services and discounts they offered to lure new customers. Well you lost a customer by your unprofessionalism.

Exceptional and fast service. Highly recommend taking your vehicle to Hilliard Automotive.read more

I am beyond frustrated with this mechanic. I went in for a simple oil change, and immediately after…read moredriving home, my brakes started making a roaring sound--something that wasn't happening before. The next morning, I woke up to find my car leaking oil, which was never an issue before. I brought the car back to them and explained everything, but after nearly two full days with no communication, I had to call myself. They told me they'd have an update in 20 minutes and that it would be ready by then. Instead, I received an estimate for over $1,000 worth of repairs. Keep in mind, I explained the oil wasn't leaking before the service, but they just kept insisting it was a "broken cover." They didn't even seem to consider that their oil change might have caused the problem. What's worse is they weren't even willing to take responsibility for any of it, only agreeing to cover a small part of the repairs--yet that still wouldn't fully resolve the leak. This place used to be amazing; I've recommended them to so many people because of their great customer service and unbeatable prices. But after this, I'll never be coming back, and I certainly won't be recommending them anymore.

A shop for car guys run by car guys! I drove my car cross country and needed some well deserved…read moreTLC. I have a 2003 BMW and it's not easy finding someone who knows all the nuances with repairing and maintaining older German cars. Glenn and his team are knowledgeable, professional, and friendly. Great communication throughout the process and competitive prices. Highly recommend!

I recently moved to Richmond from Austin, TX...both our cars are German (Audi and VW), and both are…read morenow ofgicialy out of warranty, so hooray, I researched mechanics to avoid spending money at some dealership which lacks that human touch. The people at Delta V were incredible, as was the shop "dog" I played with in the morning I went--so cute.. shed lay down with her ball and push it to me with her paw and await the next throw everytime. My 2015 Golf-R needed all sorts of stuff I knew was coming ahead of time, so new front rotors and brakes, flushing brake fluid and radiator, Haldex Service, and the usual oil filter, air filter, and cabin filter and an inspection to top things off. I feel like my car is ready to go for the next year and was pretty stoked I didn't have to come back w the mailer coupon I had forgotten for a nice discount on $1500+ spent as they honored it with no fuss. There is nothing better than dealing with an honest mechanic rather than some go-between clerk, and my service experience was both timely and professionally handled. There's a genuine interest here to know customers. I'll be a lifelong customer while I reside in VA. 5 stars!

I spoke directly with the owner once I came in because he was the one at the front desk. He gave a…read morereasonable time for when the car would be ready for pick up. He was also very polite and answered all questions in a manner that I, someone with no background in mechanics, could understand. I took some cards to give to my colleagues because he seems very reliable!

Quality Work…read more Friendly staff. Accommodating. My work uses these filled to service our smaller fleet and I've used them for years. I highly recommend them!