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Firestone Complete Auto Care

3.0 (28 reviews)
Open 7:00 am - 6:00 pm

Services - Firestone Complete Auto Care

Auto diagnosis or inspection

Auto maintenance

Auto fluids and filters maintenance

17 More Services

Oil changes

Auto wheel alignment

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Tire balancing

Tire installation

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

Firestone Complete Auto Care Photos

Recommended Reviews - Firestone Complete Auto Care

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Roof scratches

If your looking for a place that stands behind their work and treats you like a valued customer, look elsewhere. I had two tires replaced on 12/31. While in the shop my vehicle got two large scratches on the roof. I didn't notice them until later that night because when I picked it up I was checking out my new tires, not looking at the roof. I took the car back in the next morning to show them the damage. After 30 days of nagging the local guys to file an insurance claim and nagging their insurance to process the claim it was denied because, "we're not responsible for damage if you don't point it out to us before you leave the lot." This is possibly the worst customer service I have ever received. I gave them plenty of chances to make up for their accident because I understand accidents happen. Instead they decided to take the low road and make me pay to fix their accidents. Spend your money somewhere else that knows how to treat people like a valued customer.

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7 months ago

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Lee S.

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3 years ago

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2 years ago

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Lee S.

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6 years ago

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5 years ago

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4 years ago

This place is terrible. Unreliable timelines. Will jot call you back when let's deliver. Avoid this place.

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8 years ago

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5 years ago

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7 years ago

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6 years ago

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9 years ago

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8 years ago

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Bridgestone S.

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6 years ago

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5 years ago

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8 years ago

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6 years ago

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7 years ago

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7 years ago

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6 years ago

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10 years ago

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10 years ago

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11 years ago

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11 years ago

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12 years ago

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11 years ago

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10 years ago

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8 years ago

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11 years ago

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Ask the Community - Firestone Complete Auto Care

Review Highlights - Firestone Complete Auto Care

Barry, the manager, is 100% competent and treats you like a person.

Mentioned in 5 reviews

Read more highlights

Discount Tire

Discount Tire

(40 reviews)

We have used them in the past month for 2 different vehicles, related to slow leak in a tire. One…read moredue to faulty tire valve and one due to a screw. Walked in on Saturday and the repaired/patched the tire at NO COST. Plus I was in and out in less than an hour. I will return later this year to purchase new tires because of this experience.

We had such a wonderful experience at the Discount Tire in North Chesterfield, VA, thanks to Matt…read moreGray, the Store Manager. From the moment I called to make an appointment with Matt, I could tell we were in great hands. He was friendly, professional, and incredibly helpful right from that first phone call, which immediately put us at ease. When we arrived at the store, Matt greeted us with a warm smile and made us feel genuinely welcome. He was patient, courteous, and very accommodating, taking the time to listen carefully to our concerns and needs. What truly stood out was his genuine focus on our safety. Matt provided honest, knowledgeable advice without any pressure, clearly explaining our options and making sure we understood what would be best for us. His professionalism, combined with his approachable and caring personality, made the entire experience smooth, stress-free, and even enjoyable. It's not often that you encounter customer service this consistent from start to finish, but Matt exceeded our expectations every step of the way. He is truly a tremendous asset to this location, and we will absolutely be returning and recommending him to family and friends. Thank you, Matt, for such outstanding service!

Express Oil Change & Tire Engineers

Express Oil Change & Tire Engineers

(75 reviews)

If your car is a diesel vehicle I would not suggest going here. I needed an oil change and…read moreVolkswagen didn't have any appointments for weeks and I didn't want to wait. I called around to a few places to find a place that worked on diesel cars and they said they did. When I showed up there was lots of confusion about my car. Wrong parts were used and eventually they determined they didn't have the part my car needed. I was advised to come back the next day, still no part. Day 3 at first they told me they didn't have the part then a second person came to correct the first so I was finally able to get my oil change. I thought everything was good until I went to get my car inspected...something was wrong with my car. Wrong filter and I had an oil leak (I'm not a car person but I'm pretty sure that was it). So I had to take my car to VW to get the work done correctly. This place was a waste if my time and money. I would never return.

I drove by this place not knowing it was here! I actually had an appointment somewhere this same…read moreday but saw the 10 minute wait sign and HAD to see for myself if this was true. I pulled in and was immediately greeted by a tech to tell me which lane to go in. I only had waited about 5 minutes until the car in front of me was done. I pulled in and the tech was super friendly. I asked a lot of questions and he answered all of them. I believe his name was Nathan and he was one of the assistant managers. I literally sat in my car the whole time and was in and out literally in 10-15 minutes!! They don't just do oil changes, he checked all of my lights, horn, signals etc. Also, if you are a first time customer, you get $5 off! I'm glad I stumbled across this place because I will definitely be coming back!! *This place is also Veteran owned and operated, much respect!*

Firestone Complete Auto Care - tires - Updated May 2026

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