LOVE THIS LOCATION FOR EFFICIENCY AND GREAT SERVICE! I visited for a significantly overdue oil…read morechange. Apparently the last time was November 2025, yikes. Good thing it didn't negatively impact anything this time. My car was serviced by Chris, Josue, Eric, and Tony. They did safety checks for brakes, lights and turn signals. They advised I needed a new air filter which was the same recommendation last time however they don't have it in stock which was the same issue last time as well. Overall, quick, easy and a good service experience. I would definitely return for the convenience!

On 1/9/2026, at around 1:40pm ET, I had one of the *single worst customer service encounters at in…read moremy 55 years alive* The manager of the store, Joshua , who was the tech we interacted with was rude and unprofessional, to such a degree that I hope his area manager will investigate how he treats other customers and his colleagues. Here's what happened, as objectively as I can describe it: My 20 year old daughter and I arrived at this Valvoline location to get her an oil change before she heard back to school. She was driving and I was the passenger. I had purchased a Groupon for the oil change and didn't realize that the Groupon was potentially location specific (the voucher had an address for a location in Hampton VA included on it). I had saved the voucher to my Google wallet, and when Joshua tried to scan it, it didn't work. He immediately started telling his team to stop their work. I looked at him and said "Can you give me a minute?" That is literally all I said.My tone was normal, neither rude or confrontational. I just wanted to see if I could figure out what was going on with the Groupon. In the blink of an eye, Joshua turns to the employee in front of the vehiclenand tells them to close the hood, as we won't be getting an oil change. In disbelief, I started saying, loudly, "Are you serious? I literally said 'can you give me a minute?' that's all I said!!" Joshua replied with " you're being rude, you won't be getting an oil change here today". I replied with "You have no idea the lengths I will go to to hold a grudge." And I mean that. This review is just the first step in the personal campaign I will now pursue to see Joshua relieved of his duties as a manager at Valvoline, as he clearly isn't well suited for dealing with customers. Epilogue: After leaving this Valvoline, we drove down Midlothian turnpike to their location on Midlothian turnpike across from Chesterfield Town center. I explained to the tech there that we have a Groupon and explained the address issue on the voucher that I described above. He said he would be happy to help us see if we can figure it out. He tried scanning the voucher saved to my Google wallet and it didn't work, which wasn't a surprise. He said "It's just coming up as zeroes" which made me realize maybe it's a Google wallet issue -- so I opened the Groupon app, pulled up the voucher in it, and it worked fine ( with the store address not being an issue at all). If Joshua has just given me the ONE MINUTE I requested to try pulling up the voucher in the Groupon app, there wouldn't have been any problem at all. Joshua- I hope you see this. And the review I'm going to leave on Google. And the letter I'm going to send to Valvoline corporate. I have been a very happy customer of Valvoline for many years, at many locations. YOU shouldn't be representing their business, and I have a hunch that if today is an indication of how you treat customers, you won't be for very long. Services Oil change

If your car is a diesel vehicle I would not suggest going here. I needed an oil change and…read moreVolkswagen didn't have any appointments for weeks and I didn't want to wait. I called around to a few places to find a place that worked on diesel cars and they said they did. When I showed up there was lots of confusion about my car. Wrong parts were used and eventually they determined they didn't have the part my car needed. I was advised to come back the next day, still no part. Day 3 at first they told me they didn't have the part then a second person came to correct the first so I was finally able to get my oil change. I thought everything was good until I went to get my car inspected...something was wrong with my car. Wrong filter and I had an oil leak (I'm not a car person but I'm pretty sure that was it). So I had to take my car to VW to get the work done correctly. This place was a waste if my time and money. I would never return.

I drove by this place not knowing it was here! I actually had an appointment somewhere this same…read moreday but saw the 10 minute wait sign and HAD to see for myself if this was true. I pulled in and was immediately greeted by a tech to tell me which lane to go in. I only had waited about 5 minutes until the car in front of me was done. I pulled in and the tech was super friendly. I asked a lot of questions and he answered all of them. I believe his name was Nathan and he was one of the assistant managers. I literally sat in my car the whole time and was in and out literally in 10-15 minutes!! They don't just do oil changes, he checked all of my lights, horn, signals etc. Also, if you are a first time customer, you get $5 off! I'm glad I stumbled across this place because I will definitely be coming back!! *This place is also Veteran owned and operated, much respect!*

0 stars. 50 minutes sitting in the bay and finally left…read morewithout service or even an update from them on timing. 3 bays open and full (my car being one of them with the hood open), cars stacked outside in 3 different lines, yet they have staff to work on one car at a time. I could hear them chattering about how they won't have time to get through each car before they close, and no one went outside at any point to stop more cars from coming in or let those sitting know they wouldn't be getting their oil changed that afternoon. Valvoline just up Midlo has been consistent with timing and quality, so that's who will continue to get my business.

Website touts a 10 to 15 minute oil change. I was 2nd in line and another car pulled in behind me…read more An hour later, I'm still in line waiting to be serviced, and the traffic pattern does not allow me to leave because I'm blocked in. I will never even attempt to come to this location again.

I made an 11AM appointment for tires and an oil change on a business pickup truck. I was told the…read moreservice would take around an hour wait time. So, I scheduled the work and planned to take lunch while waiting on the truck. I confirmed with the gentleman that checked me in at just before 11AM that it would be about an hour and his exact reply was "Yes, about that". I gave him my cell phone and told him I was going to walk up the road. I walked a few blocks to a spot to eat and returned at noon to find that the truck had not moved since I parked it. The young lady said she would check on it and confirmed that I had an 11AM appointment and said they would get to it ASAP. I waited a couple of minutes and noticed that the truck still had not moved. I then asked for my key and left. I never received and apology or any other response, other than my truck was up front with the key in it. I am a small business owner, and like most people, I don't have time to be jerked around. I will happily pay more somewhere else to someone who values my business and time.

I am 50 miles from home and have a flat tire. This Firestone was unbelievably awesome! They are…read moreprofessional, courteous, caring and quick. Also a very clean location where I didn't mind waiting while they fixed my tire. Jamison and Tim are top notch. You can't go wrong coming to this location. They are the best!

Friendly staff, and very efficiently run. They seem very honest, but might try to "up sell" you…read morewhile you're having other work done on your car... like they did to me and two other customers who were in when I was there. To be clear... they did the work correctly on my car, but it really wasn't as urgent as they suggested and there were other services that should have been done at the same time, but they didn't mention those.

Great service, friendly and professional people! Finished our car on time and reasonable cost.read more

Faithfully came to this location for convenience until I had an issue with my skid plate. Brought…read moreit back to rectify the situation however Josh the manager and Shawn an associate were highly unprofessional. I've yet to hear back from them or their corporate head quarters. Won't be back to this location again.

The staff at this location is Top-notch and consistently provides excellent service! I've been…read morecoming here for 3 years now, have tried other locations, but decided to stick to this location because they are better than Hull St and others. Check them out for yourself! They seem to be a team that are close knit amongst each and cares for their customers as well. Brandon, Dante and the team are excellent!!

Appointment was made within a few days, and the process was easy. Their service was excellent and…read morethey checked the tire pressure in all of the tires. There did not appear to be much of a waiting room. The Allen Tire sign should be more prominent. The Goodyear sign is bigger. They have ample parking and will provide shuttle service within a reasonable radius. Personnel are professional and personable.

My car's tires needed to be rotated and we found Allen to have a very reasonable fee. After…read morerotation, a message kept popping on in my car saying that the tires were low on air. When I was driving by the next day, I ran in and asked if it was typical for the warning to come on after tires were rotated. Brandon was not sure because he wasn't familiar with the model of my vehicle, but he bravely insisted on going outside in the freezing wind to check them for me, at no extra charge. Great customer service and went the "extra mile," no pun intended!

Don't walk away . . . run. Unless money is no object. Consider this a Public Service Announcement…read more The facility? Very nice. Clean Bays. Looks great. The staff? Very friendly and courteous. Very nice waiting area and 'free' Christian Brothers branded water bottles. Most people understand 'free' things are not actually free . . . that includes the water bottles and 'free' courtesy shuttles. I took my 2010 Mustang there to have the rear brakes repaired - due to a frozen caliper. The 'Diagnostic Test' was $165, which I paid and then took my car out of there as fast as I could. The cost quoted for repair was ludicrous, so I asked if I could supply the parts (I am a former Auto Parts Manager, so am comfortable with this) - they said sure - the quote for just the labor . . . $631.91. Note - the book time for this is 1-1.5 hours. I declined and took it to another shop . . . $280 for labor and that is where the work was done. As mentioned in some other reviews, the 'free' (there's that word again) 'courtesy inspection' came up with every conceivable 'flush/fill' and things like Spark Plug replacement ("due to age of vehicle") even though I replaced them myself a month ago. Total for all the 'courtesy inspection' items . . . ready . . . ready . . . $8,255.59. How about a few more examples: Replace License Plate Light Bulb ($74.50) - I actually just took care of this myself before sitting to write this review ($15 for the pair and about 10 minutes taking my time), Replace Front Struts (parts cost $250 and labor book time 1.2 to 1.6 hours for both sides) . . . $1,456.38. Replace Cabin Air Filter (part cost $15 - labor book time 0.2 to 0.3 hours or 10-15 minutes) . . . $132. Replace valve cover gaskets (part cost $20, labor time 1.5 to 2.5 hours) . . . $632.20. You get the idea. Outrageous pricing . . . but the 'free' bottle of ice-cold water was excellent!

They have an amazing group of people helping every customer in the lobby. I had seen they had…read moregreat reviews on here and I'm glad I chose to bring my car here. Follow up calls and notes in the mail from your mechanic is not the norm and a welcomed difference!

I've always felt prioritized and well taken care of at this shop. I've been here for routine oil…read morechanges and state inspections, but also deeper work involving a lot of manual labor and parts. Wayne and his team are consistently communicative, my vehicle has continued to run well, and I feel that I can trust I'm getting the right information from them. All of this makes coming back for more business worth it for me, and this feels somewhat rare for an auto shop.

Fast and efficient! Be sure to schedule an appointment instead of driving in. Scheduled…read moreappointments get priority! The staff was friendly and quick to complete my oil change and inspection. I needed a few bulbs replaced- which they did for free. Great place!

I used to use progressive auto but they are very expensive and did some repairs to my boyfriend's…read morecar that continue to have the same problems. After inspecting my car once, they said I had 3 lights out that needed repairing even though my boyfriend and I checked everything. We started going to Salisbury for everything, inspections, tires, starter, and they fixed an issue with my car that I had for years after hitting a curb in a parking that although I mentioned the issue to progressive they never found or fixed the issue. Salisbury found the issue and fixed it on my first visit. Staff has always been friendly and they always follow up free to see if everything went okay! This is now my shop of choice in Powhatan!

I came in thinking I had a nail in my tire after noticing a sudden 20 PSI drop. Matt and Kyle were…read moreabsolutely wonderful--they got my car in right away, took care of everything quickly, and were incredibly kind and welcoming throughout the entire visit. I really appreciated their help and professionalism!