Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.

I bought 3 cars from them so I went to trade my car in that i bought from them they really low…read moreballed it. Then they didn't want to sell me a car unless it was for an outrageous price. My car i was trading in yes it had one problem but that problem was the same when I purchased it from them. Im telling you they didn't even try to work with me unless I pay $800 a month for a used car are u serious. So no I wouldn't dare patronize them again. I have a 627 credit a $1500 down payment and a 2020 ford fusion sel for the trade in and u still want my payment to be more than $800 dollars a month. What it was they thought I was just another stupid black man. The thing is a black man was trying to sell me the car. This here is wrong all the way wrong. Don't do this to yourself whit comes to Enterprise Car Sales keep it moving, please.

I recommend them if you're looking for a new car . This is the place to go . They are very…read moreprofessional

Brought vehicle in for maintenance. Dealer rotated tires checked fluids and multi point inspection…read more 10 minutes after leaving dealership warning lights appeared on dash about tire pressure issue. "Rear tires low" Since it did not affect driving I continued home. At home I checked pressure with warm tires. Front tires were 37 psi and rear tires were 32 psi. Tire info tag on door frame states 32 psi for front tires and 39 psi for rear tires. I let the car sit until morning. Cold tires showed 35 psi in front and 29 psi in rear. Not even close. I inflated tires to the correct cold pressures. Contacted dealer and spoke with Jesse the service manager. He didn't seem to concerned and asked me if I checked the pressure before leaving dealer. I stated that it's not my responsibility to check to see if the maintenance was done correctly. Manager wanted me to drive 100 miles to have them correct pressures. That's nuts. Also on the invoice (attached doc) it states tire pressure as 36 psi in all 4 tires which is incorrect. The invoice also states that the engine air filter is dirty and needs to be replaced. There is not an engine air filter on an electric car. Also on the invoice it recommends brake fluid service on a 3 year old vehicle with 18,000 miles. Manufacturer recommends service at 48,000 or 4 years. Service manager was very condescending and of no help. Will not visit this dealer again.

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Buying a vehicle can be exhausting. These guys make it easy. They have quality inventory and just…read morewant to sell you a vehicle at a very fair price with no hassle. I was in and out of there in an hour. See Joe and Chris. Great guys! Keep up the good work and great service!

Excellent car, reasonable price, no pressure, full disclosure. What could be better?read more

mike abed totaled my vehicle and then fled the scene of an accident in my car, now refusing to give…read moreinsurance information in an attempt to avoid involving insurance and police. tried to bribe me with money out of his own pocket in a plea to avoid consequence as his negligence and general incompetence led to him returning my vehicle to me undrivable when he was supposed to be doing a simple appraisal. he thought i was stupid enough to accept his low ball bribe, told my mother to "get the eff out" of his office when she came to inquire about the insurance information (remember, for the accident he was in that crumpled my hood, broke both my front fenders and shattered my windshield two days after it left the shop for hundreds of dollars in repairs.) and then towed my car out of spite knowing i had my own on the way and refused to disclose where it was told to. i only found out after filing a police report and being informed by the tow company. sick weirdo with no integrity they're probably not insured at all and that's why his rinky dink business wont give up any insurance information in the first place. some guy named "moe" over the phone basically told me i was an idiot for inquiring but i think the real idiot is whomever hired a general manager too dumb to close the hood of a vehicle.

Just recently bought a 2012 Honda Pilot from Car N Go. I typically dread dealing with car…read moresalesmen...so I was mentally preparing myself. But then I met Mike. Super knowledgeable and quick to answer all of my questions thoroughly. He was also very casual (no pressure) about the actual sales process. He was very personable and it was very nice that he was very familiar with my favorite local car repair shop. It didn't hurt that the car was clean, loaded with "nice to have" features and priced reasonably for comparable quality. The entire process was quick and fun. Mike even went so far as to get the car re-inspected the morning I picked it up. There was no need; it wasn't expired. He just didn't want me to have to be concerned over anything. I can't say enough what a great experience this was. I highly recommend them. I'm looking forward to my next car purchase.....as long as I can work with Mike.

Great customer service! My sales rep Jay Stringfield was honest and transparent throughout the…read morewhole process!

Great customer service. Jay Stringfield treated me great. He was very easy to work with and didn't…read moretry to pressure me into anything. Was by far the easiest vehicle purchase I've made in the last 30 years!!!! Thank you!!!!

Very nice people, so knowledgeable and friendly! They know cars! They work with you and get you…read moreinto a great used car you can afford! The couple has a special gift and helped our good friend out and we have thought very highly of Matt Mason and his sweet wife ever since! Don't buy anywhere else until you go to Mason Motors! We highly recommend! Oh, and check out their Website!!

We bought a car for our daughter here. Drove from Virginia Beach to look at it and ended up…read morebuying it. We love the car. Matt and Angel are the nicest people and it was the most pleasant car buying experience I've ever had. I definitely recommend them !!

Zero‑Star Review for CarMax…read more CarMax quoted me a written offer of $2,400 for my vehicle -- an offer they confirmed in writing and tied to my VIN. My vehicle is fully registered and titled in a U.S. state, exactly as their own requirements specify. Despite that, when I arrived to complete the sale, CarMax refused to honor their own written offer and claimed they could not accept the vehicle. No explanation made sense, and none aligned with their published policies. This was a complete waste of time. I followed every instruction, brought every document, and met every requirement. CarMax still refused to honor the offer they themselves generated. A company that won't stand behind its own written appraisal is not trustworthy. Zero stars.

When you follow the online prompts to sell a car, you think that CARMAX will get the job done…read more I wound up selling my car to a junker. The online tool stated that they would pick up my car, for a $199 fee. On the day of the appointment they reneged on that offer and they could not provide me a good reason. I was told, "It could be a number of factors." I filled the online application and was offered $1700. When my daughter arrived at CARMAX, (having payed $115 for a ten mile tow), CARMAX said they could not take the car because it hadn't been registered in Va. The car had been parked, legally, at my am daughter's home. The DMV was notified and plates, tags were removed. The car had been parked for 2 years. I've seen CARMAX in Spotsylvania County purchase a used 'car, that had not been registered for 18 months. They told my friend not to worry about it- that they'd take care of it. She was purchasing another car from them. I guess that makes CARMAX's decision much easier. No one at the CARMAX in Midlothian could make that decision. I wound up selling the car well below that offer of $1700 - but I had to get it done because my daughter sold the home where it was parked. This leaves a very bad taste in my mouth about CARMAX. My older vehicle had 72k miles on it (and was a 2006). The hood of the car needed painting - no body damage, no accident. A good auto, with title in hand. When I purchase my car, I will not use CARMAX.

I have bought 3 cars at Ultimate and Mark is as good as the cars that I have bought there. If you…read moreare looking for a good car and great service, go to Ultimate Motors. UT

Gregg is great to work with. He is super honest and went out of his way to work with us to make…read moresure we got the vehicle that was right for us. I hate car shopping but this was the easiest experience ever.