I just purchased a vehicle from Robbie at Scott Motor Company, and it could not have been any more…read morepleasant of an experience. He is a very genuine and honest businessman that takes pride in offering quality service to match the quality vehicles he has on the lot.

I have been trying to get ahold of this car dealership because I would like to purchase one of…read morethere trucks and every time I call it goes straight to voicemail or it rings till you get a loud beeping noise. I'm 2hrs away and I can't just show up there so you would think they would have a working phone.

Bought a vehicle from Elite and the process was excellent. They had the head gasket issue repaired…read moreprior to listing the vehicle for sale (known manufacturers issue with the vehicle I was shopping for). Owner and sales were very professional, no lying, no nonsense. I've purchased several used cars the past few years and would definitely do business with Elite again. They may have a slightly higher initial price, but unlike many other used car places, Elite actually has the vehicles inspected (and not just the basic VA required inspection) and repaired prior to selling (with documentation). This saves you - the buyer - multiple problems after the sale is over. Communication was fast, upfront, and continued after the sale was over (for registration). Give them a chance, you won't be disappointed.

Excellent car, reasonable price, no pressure, full disclosure. What could be better?read more

There is a reason that car dealerships have the reputation that they do... Most of them stink…read more It's thanks to dealerships like Pearson Hyundai. We can all hope to have a better experience. I leave out the context of why I ended up having a situation where I needed to get into a new car quickly, but the bottom line is that from my first phone call with Justin Silver until I drove off the lot in my new car. it was an amazing experience. The only slightly in the ointment was interaction with their finance guy. I don't like throwing people under the bus so I won't refer to him by name, but he was pushy and obnoxious. The good news is the deal was actually done before I sat down with him And he was nothing more than paperwork... I saw some reviews of people complaining about customer service, and I have to say that they sound more like people with a bone to pick then anything else. My experience was nothing like any of the things that I read. The rest of the staff is amazing and if you need a new car or even a used one, this is the place to go

Trouble free vehicles that are comfortable & reasonably priced. Excellent service department. Good…read morelocation. Parking can be tight. Strong warranty. With An auto purchase, state safety inspections are done at no cost. Personnel are friendly and professional, both in sales and service.

I am extremely disappointed with the recent service I received at your Mercedes-Benz location. I…read morewas quoted $8,500 for a repair that should not cost anywhere near that amount--especially considering my vehicle is now shaking so badly that it can't be driven normally. What makes this situation even more frustrating is that I had already authorized and paid $40,000 for a new engine, yet the smaller components that should have been replaced while the engine was out were ignored. These parts cost very little, and I would have gladly paid for them at that time. Instead, I am now facing additional expenses and a vehicle that is not functioning properly.those bad engine mounts was not mentioned to me at all !! This level of service is unacceptable. I expected professionalism, transparency, and quality workmanship from a Mercedes-Benz dealer, and this experience has been the complete opposite. If this issue is not resolved promptly and fairly, I will ensure that my experience is shared publicly, including through well-known influencers, so other customers are aware of the practices taking place at this location. I am requesting immediate attention, a thorough review of the work performed, and a reasonable solution.

Very expensive tire prices... shop for them elsewhere. While driving away after having two tires…read morereplaced, heard a clicking sound from brand new rear passenger tire.... it had a bolt in it!!!! How is this possible? Had to wait while another tire was installed. Disappointing day for sure....

Bruce was awesome to work with and the whole process was easy and upfront. Not pushy and a relaxed…read moreenvironment.

Limited appointments available. Made appointment weeks in advance, arrived over an hour early for…read morethe appointment for a simple tire sensor issue now 26 hours later they confirmed that the vehicle has not been touched other than to park it behind the building. WTF, worse they claim it is next and will be done in 2 hours, but 26 hours ago they said it should take 3 hours. Need to find a dodge dealer that has quality mechanics and good customer service, does this exist on the east coast??? As often as molar products break down, there must be a shop somewhere that does repairs correctly and timely

OK is not "good enough" for Subaru. My expectations for Subaru service is six star from Michael's…read moreSubaru in. Bellevue, WA. The staff is smart, "on-it" as soon as you drive in. The team at Hyman was on their cell phones and computers. I didn't know what to do. Robert was pleasant, nice enough and enthusisatically recommended new tires. I'm going to shop around. Instead of complaining about what I saw here are my suggestions: 1) Entire team needs to wear same "team" polo shirts with logo and name tag; the very slow software needs an update - fast!; the snacks need to be presented with welcome instead of dumped in a basket; throw away the August magazines'. the team needs to listen more, talk less; the blonde woman should keep her political views to herself, and cover her cleavage. Clearly this Auto group doesn't care about customer experience - if they did they wouldn't have 1.5 stars. I drove to Midlothian hoping for better attitude than a Broad Street dealership. Hope my next experience is better.

The service department will lie to you and do a poor job at basic tasks…read more I went in for a state inspection 2 days ago. The car passed, but Robert came in to let me know that my serpentine belt had "chunks" missing and made it seem like it was imperative that it be replaced now or it would "squeal and break and leave me stranded." For $200, I declined and bought a $30 belt from Napa. I just replaced it at home and there was absolutely nothing wrong with the existing belt. No cracks, no chunks missing. Absolutely disgusted by their dishonesty. The service department has also cross threaded a lug nut on multiple visits. While replacing the wheel stud because of their initial mistake, they cross threaded another lug nut on a different wheel in the same visit. When I called about it happening a second time, the person assured me the shop foreman "did them with a torque stick."

My car's tires needed to be rotated and we found Allen to have a very reasonable fee. After…read morerotation, a message kept popping on in my car saying that the tires were low on air. When I was driving by the next day, I ran in and asked if it was typical for the warning to come on after tires were rotated. Brandon was not sure because he wasn't familiar with the model of my vehicle, but he bravely insisted on going outside in the freezing wind to check them for me, at no extra charge. Great customer service and went the "extra mile," no pun intended!

GREAT SERVICE ALERT: Allen Tire in Midlothian. Our trusted mechanic retired recently so we had to…read morefind a new, reliable, reasonable mechanic. Following recommendations, we went to Allen Tire at 13210 Midlothian Turnpike to fix cracked headlamps and investigate a noise underneath the car when we accelerated. Some mechanics would have taken the opportunity to tell us the transmission was bad or some other expensive repair. Allen Tire found it needed a $12 exhaust brace. AND, when I had a subsequent question at 5 p.m. (closing time), they told me to come back and the technician would stay for me (it was a 2-minute fix based on my idiocy). If you want a trustworthy mechanic in North Chesterfield, I HIGHLY recommend Allen Tire at 13210 Midlothian Turnpike.

Took Outback to Hyman to avoid the "Broad Street Attitude". After driving 5000 miles from Seattle…read moreand pulling a uhaul, the service team recommended a standard check. Their only advice: tires are too worn to be rotated again. They put on new winter windshield wipers. I should have read reviews before going, but it's done. Next time I'll test Subie.

Do not work with this dealership. They are not at all ethical. They enticed me to make over an…read morehours drive to come there because they could do better than the prior price/financing offered. I took essentially an entire day to go there only to find out they were not honest and did not function in an ethical way. They try to bring you in and rip you off on price/trade/financing. Forget any promises they make regarding deals: they are fraudsters.

September 20, 2022 I dropped off my vehicle for state inspection at Haley Chevrolet. A few days…read morelater I was told it did not passing inspection for failure of hazard lights not connected. Haley wanted to charge me $300 for repairs I told them I would come and get the vehicle and get the part from the nearby salvage yard. A few days later I brought the vehicle back for reinspection, I did not get a call or text or anything for over 24 hours and no one told me until I actually went up there in person that it would not be able to pass again because of the hazards don't stay on when the lights are on? I thought that was odd I could not get back up there right away. I finally rode my bike from home, since I work throughout the weekday, to get the truck on Sunday 25th only to find out my battery completely dead. Luckily there was a NAPA Auto center nearby and I was able to take the battery out and have them recharge it to be able to start my truck and get home. Sure enough the hazzard lights worked just fine regardless of if the vehicle was running not running or all the lights were on or off whether the engine was running or not running. I have video documentation of all this of course. Today October 5th I rode my bike from work to get up there I discovere there is no inspection passing sticker on the truck!? I went to go in and speak to the technician (in this case Jason who has yet to text or call me back since this whole ordeal began). He knew that I was there waiting for you speak to him as the other lady in the service bay clearly and directly spoke to him while I was in his presence that I was there about said vehicle, yet he decided to help someone else so I just left. I have my original key, so I took my vehicle and went home. Moral of the story, avoid Haley Chevrolet. They're unprofessional, they try to swindle you out of money, and they don't return texts or phone calls. ------- ** Update ** Chris, the service manager was great in resolving and apologizing for my experience. He allowed me to bring the vehicle back and show that everything was fixed with the hazard lights, and advised me there were no further issues with my vehicle. I was in and out in under 15 minutes, and I was on my way with a passing inspection sticker. Chris definitely gave me more confidence in the Haley dealership. The only reason I withhold five stars is because there's only one fast charger for my Bolt EV and is almost always blocked or difficult to get to.

Overpriced service. Not very helpful on warranty issues. Vehicle #4 (all purchased here new). Made…read moremultiple trips for multiple issues. Last trip was for random hard braking. Told fix was to replace brakes, I was like nope too expensive I'll take elsewhere, oh wait now I don't need brakes. Now, I need an update to the automatic braking system, then no my car doesn't have automatic braking, oh but yes it does, oh well, not this kind of automatic braking, you have a different kind. Billed for labor for a "fix" of "improperly installed" (installed by GM) item. This place is a scam, incompetent and a money pit. Go somewhere else.

These days it's difficult to find honest, straightforward, and excellent customer service. But I…read morefound it today at Budds'. He kindly got my Porsche in same day and took care of what I needed to get done! He was upfront with pricing and what to expect if I needed anything else in the future. I wholly recommend you reach out to Budd next time your car needs some TLC!

Budd is wonderful to work with! I've only been in for a few inspections. Now that we need some…read morework done on one of our vehicles, it felt great to know I have a mechanic I can call. He fit us in quick.