Buying a vehicle can be exhausting. These guys make it easy. They have quality inventory and just…read morewant to sell you a vehicle at a very fair price with no hassle. I was in and out of there in an hour. See Joe and Chris. Great guys! Keep up the good work and great service!

Excellent car, reasonable price, no pressure, full disclosure. What could be better?read more

Trouble free vehicles that are comfortable & reasonably priced. Excellent service department. Good…read morelocation. Parking can be tight. Strong warranty. With An auto purchase, state safety inspections are done at no cost. Personnel are friendly and professional, both in sales and service.

We purchased a new 2023 Hyundai Sonata Hybrid in August of 2023. Last August we had a problem with…read morethe car had to be towed to the dealership! It was there until the middle of December! They replaced multiple modules and eventually they replaced the transmission after their engineers were called in. We had issues again took it in they said they couldn't figure anything out after a couple of weeks and told us to take it home! This happened multiple times and finally in June we took it in again! After a couple of weeks the still hadn't figured it out so we decided to buy a new car and told them we were coming to get it! As they drove it out of the shop the code popped up again the tech came out diagnosed the problem said he would order the part and have it fixed in a week! It is still not fixed and they have no idea what is wrong! The car has been in the shop more time since last August than we have had it! While it is covered under warranty we have still had to pay $2,000 in property tax on a car we can't drive and Hyundai Motor Company will not do anything about it!

Let me start by saying I never stepped foot inside the dealership nor did I speak to anyone before…read moregetting a completed buyers order with everything spelled out. I did everything via email dealing with Mike Collins and his manager Ryan and the finance manager Jenna. Best car buying experience ever! We had a little back and forth but in the end I received excellent pricing, very competitive financing and the car delivered to my driveway the same evening. Ryan was very thorough and provided a very clear deal to me that I could compare to the 4 other offers I had on the same vehicle. No hidden fees or tricks that everyone anticipates when buying a car. Jenna got me a competitive financing rate but only after a little prodding. And finally Mike Collins delivered the vehicle and was very courteous and professional throughout the process. Mike is the only person I spoke to face to face and he represented the whole process very well. Good guy! Ask for him if you intend to buy.

I am extremely disappointed with the recent service I received at your Mercedes-Benz location. I…read morewas quoted $8,500 for a repair that should not cost anywhere near that amount--especially considering my vehicle is now shaking so badly that it can't be driven normally. What makes this situation even more frustrating is that I had already authorized and paid $40,000 for a new engine, yet the smaller components that should have been replaced while the engine was out were ignored. These parts cost very little, and I would have gladly paid for them at that time. Instead, I am now facing additional expenses and a vehicle that is not functioning properly.those bad engine mounts was not mentioned to me at all !! This level of service is unacceptable. I expected professionalism, transparency, and quality workmanship from a Mercedes-Benz dealer, and this experience has been the complete opposite. If this issue is not resolved promptly and fairly, I will ensure that my experience is shared publicly, including through well-known influencers, so other customers are aware of the practices taking place at this location. I am requesting immediate attention, a thorough review of the work performed, and a reasonable solution.

Bruce was awesome to work with and the whole process was easy and upfront. Not pushy and a relaxed…read moreenvironment.

After retiring from the military following a 38 year career, I decided to purchase a new Ram Truck…read morein January 2025. This was going to be the third Ram that I have owned and my "retirement" gift. My wife and I went to Whitten Brothers Ram on Midlothian Turnpike and found the exact truck I wanted. A solid black 2025 Ram 1500 Rebel with all the options. After finishing up the paperwork, we went out to drive the vehicle home. I should have suspected something when we came out and the vehicle was already running but, I did not. We drove the vehicle home and that is when the problems started. A few mornings later, I came out to go to work and the truck was dead as a doornail. I had to use the manual key to open the door. I contacted my salesman, Willy, at the dealership and they towed it in. After trouble shooting, they replaced both batteries. When I went to pick the truck up from the dealership, it would not start remotely or by pushing the start button inside. I decided to leave the truck at the dealership until they could fix that problem. A few weeks later we received a call from the service manager asking us to come in for a meeting. We go in for the meeting and he proceeds to tell us that it is a "known" problem on the 2025 Ram Trucks will not start on their parking lot due to some kind of interference. The work around is to place the key fob in the back passenger side seat to start the vehicle. At this point, I just wanted the truck back and decided to go with his solution hoping that a fix would come soon. Fast forward to May 2025, while driving in traffic on Interstate 95, all lights on the dash illuminated for 1 to 2 seconds, adaptive cruise control kicked off, the dash then went totally blank for 2 to 3 seconds and slowly came back to life with the fuel gauge showing zero when there was ¾ of a tank prior to this event. I took it in for repair and they found the power wire for the left rear midrange sensor was chaffed through. They repaired the truck, and I picked it up. Unfortunately, that repair did not fix the problem. This has occurred several different times. Originally on May 23 then subsequently on June 9, June 10, June 27 and August 28, 2025. I took it into Whitten Brothers Service Department for the fourth time for this specific problem on September 12, 2025. I picked it up on October 17, 2025 and I was told that there was a software problem but they has updated it and it should be good to go. The truck worked fine until May 12 and May 14 2026, it did the exact same thing as last year except it now shifts into neutral while still driving down the highway. This causes me to have to coast to the shoulder, completely stop, shift into park and back into drive before merging back onto the highway. Throughout the year and half that I have owned this truck, it has been in the shop for well over 4 months for this problem. It has been in the service department a week for this last episode, and I do not expect it to ready anytime soon. Bottom line, I do not recommend buying a Ram Truck or any vehicle from Whitten Brothers.

OK is not "good enough" for Subaru. My expectations for Subaru service is six star from Michael's…read moreSubaru in. Bellevue, WA. The staff is smart, "on-it" as soon as you drive in. The team at Hyman was on their cell phones and computers. I didn't know what to do. Robert was pleasant, nice enough and enthusisatically recommended new tires. I'm going to shop around. Instead of complaining about what I saw here are my suggestions: 1) Entire team needs to wear same "team" polo shirts with logo and name tag; the very slow software needs an update - fast!; the snacks need to be presented with welcome instead of dumped in a basket; throw away the August magazines'. the team needs to listen more, talk less; the blonde woman should keep her political views to herself, and cover her cleavage. Clearly this Auto group doesn't care about customer experience - if they did they wouldn't have 1.5 stars. I drove to Midlothian hoping for better attitude than a Broad Street dealership. Hope my next experience is better.

Will NEVER come here again. Should have gone out to Colonial Heights like my mechanic recommended…read more Had a recall on the puddle lights for my Forester. I ended up going there four separate times and ultimately getting the lights disconnected instead of fixed. They offered to "fix the lights properly" but, since this was VISIT NUMBER FOUR, I told them to just take them out. The whole experience was frustrating. Visit 1 was to confirm I needed the recall, 2 was to put in the parts only to discover they didn't have everything they needed, 3 to do it right except they scheduled it on the wrong day and then the lights were back on that evening, and then 4. The only time anyone apologized was when I pushed for it. I don't know if it's a higher up management issue, but the experience was so bad I'll be actively steering (car pun!) people away from them. Subie Guy is so much more reliable, friendly, and treats you like a person.

Appointment was made within a few days, and the process was easy. Their service was excellent and…read morethey checked the tire pressure in all of the tires. There did not appear to be much of a waiting room. The Allen Tire sign should be more prominent. The Goodyear sign is bigger. They have ample parking and will provide shuttle service within a reasonable radius. Personnel are professional and personable.

My car's tires needed to be rotated and we found Allen to have a very reasonable fee. After…read morerotation, a message kept popping on in my car saying that the tires were low on air. When I was driving by the next day, I ran in and asked if it was typical for the warning to come on after tires were rotated. Brandon was not sure because he wasn't familiar with the model of my vehicle, but he bravely insisted on going outside in the freezing wind to check them for me, at no extra charge. Great customer service and went the "extra mile," no pun intended!

Took Outback to Hyman to avoid the "Broad Street Attitude". After driving 5000 miles from Seattle…read moreand pulling a uhaul, the service team recommended a standard check. Their only advice: tires are too worn to be rotated again. They put on new winter windshield wipers. I should have read reviews before going, but it's done. Next time I'll test Subie.

It's extremely dirty and gross. Not that I would ever use it...but the drink fountain as an out of…read moreorder sign and mold alllll over it. Like just remove it already? The dirt build up and dust everywhere is horrible. The loud lady in the collision center talks crap about every customer when she gets off the phone with them and is loud enough for the whole sitting area to hear. Also, there's 1 desk inside and 1 desk outside. If those are taken, there is no where to work while you wait for your car. Avoid this place.

I've had a great experience with this Toyota dealer unfortunately now since my car is totaled and I…read moredon't want another Toyota I won't be going back for service but when I was a Toyota owner, they treated me really well and I appreciate it

Rhys Robinson did a wonderful job assisting our family in purchasing a car today. He was patient,…read moreknowledgeable and transparent. I was stuck trying to choose between two similar SUVs, and he took the time to compare each feature on the vehicles to help us make the best decision. We had a wonderful experience at Haley, and Rhys was so great to work with!