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    CarMax

    2.4 (68 reviews)
    Closed 12:00 pm - 7:00 PM
    Updated over 3 months ago

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    3 months ago

    David Bahm helped me purchase my first car! He did a great job of helping me and gave me genuine advice and explanations. Thank you!

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    Photo of Rhonda M.
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    2 months ago

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    24 days ago

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    1 month ago

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    2 months ago

    Poor service in CarMax service department. Go elsewhere for service on your vehicle. Very disappointing experience there.

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    1 year ago

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    8 months ago

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    6 months ago

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    11 months ago

    Greg was able to help and work with my bank so I could sell my car in a buy-back program. I appreciate his patience during busy hours.

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    11 months ago

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    3 years ago

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    5 years ago

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    7 years ago

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    7 years ago

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    2 years ago

    they suck they lie about repairs and never return callslove carmax!!!! bought two cars from there and they still can't return a call

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    3 years ago

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    5 years ago

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    4 years ago

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    10 years ago

    Business owner information

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    CarMax T.

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    13 years ago

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    4 years ago

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    5 years ago

    I haven't even gotten the car yet and the service is HORRIBLE!!! i wouldn't recommend this place to my worst enemy, don't go here!!!!

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    5 years ago

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    7 years ago

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    7 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - CarMax

    Review Highlights - CarMax

    Car Max shipped the vehicle from NC to Midlothian for free with no obligation to buy.

    Mentioned in 4 reviews

    Read more highlights

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    Virginia Auto Outlet

    Virginia Auto Outlet

    (7 reviews)

    We worked with Sydney to trade in and buy a pre-owned car. The experience was great with no…read morepressure! We test drove about 7 cars and never once felt like we were being rushed or needed to stop trying options.

    Had been searching for a vehicle for my son for almost 2 months when I noticed a low mile 2019…read moreDodge Charger on their site with the specs we wanted. Only problem was that dealer was 4 hours away. Called and spoke to Nathan at around 4:00pm. That's when the over the top exceptional customer service experience began. We had recently thought we found a vehicle only to arrive at dealer and find the car was sold. Expressed our concern that this might happen again. Nathan explained the VA Select Policy of not "holding" a car if someone came into lot and wanted to purchase. What he did do, was commit to letting us know upon closing that evening (via text), that the car was in fact still available and we could commit to driving there in the morning. But that wasn't good enough for Nathan. He also went the extra mile and took a picture of a scratch he noticed on the vehicle and sent us pictures. Said he would ask the body shop to buff it out first thing in the morning. We texted Nathan when we departed our house at 6:30am (they don't open until 9) and he was then able to remove it from the lot so no one could purchase since we were now enroute. Upon arriving to the location after 4-hour drive, the first thing we say at the entrance was a shiny, newly detailed Dodge Charger. My son was very excited and Nathan proceeded to give us a 30-minute certificate to do a test drive. This completely suprised us, as our experience had been drive around the block with saleperson hovering in back seat. Son was convinced it was the car after driving it for 5 minutes. Upon our return, Nathan offered us beverages and escorted us to his desk for the daunting "sign and make it yours experience". Not once did we feel pressure. No haggling was required (we knew this before we came), and Nathan patiently answered each and every question. Once the paperwork was complete and ready for us to go to the financing department, we all went outside and talked about the car some more. Nathan shared several personal stories with our family and we were happy that we had him as our salesperson. But it didn't stop there. Once Finanace was ready for us, Nathan took it upon himself to take the vehicle to the the nearby service station and top of the gas tank. Outstanding. The financing process was quick and painless as we had pre-approval for the loan. Robert Seeney (F & I Manager) took over from there and made sure all the paperwork was in order since we were from out of state. He was extremely professional and had the personality of someone who took the customer service experience seriously. Bottom line is that our experience with Virginia Select Auto was exceptionally pleasant and we would hope that everyone would get the opportunity to work with Nathan if in the market to purchase a car. Their no-pressure process is something we will never forget. Thank you VA Select Auto!

    Speedy's Towing - Our Logo

    Speedy's Towing

    (6 reviews)

    If I could give them zero stars, I would. If I could go negative, that would be better. My mother…read moretook her 2008 Saturn Aura to be fixed, it had transmission issues. She was told the solenoid/cylinoid needed repair. Then told it wasn't that it was a computer issue. Then told they couldn't get the parts for the computer and therefore couldn't fix her car. The owner, I believe it was, later told my mothers husband that if he were there the day they called/brought in the car he would've told them he wouldn't take it, he does not work on Saturns anymore. They transferred the car to a more reputable shop, only to be told by this shop the car was delivered with no transmission. When questioning Speedy's about this, the repairman responded with "I dont know anything about that". Then they were told the cars catalytic converter was also missing. If you want your car butchered and parts stolen, only to be lied to and told your car is "un-repairable", this is the perfect place for you. Guess they hoped she'd fall for it and tell them to junk the car. Boy did they guess wrong.. especially now that her daughter (me) is aware they robbed my helpless, trusting mother. Not sure why it says SF, Ca under my name. I live in the Richmond area. Take my advice, they may be ok for towing, but if you need transmission work... STAY AWAY!!!!

    Had stuff stolen out of my car. The owner is really seems really shady. No customer service skills…read morecurses through text messages to the customer instead. And then says they are going to junk my 2014 car. There are plenty of other shops around you have been warned.

    Express Oil Change & Tire Engineers

    Express Oil Change & Tire Engineers

    (75 reviews)

    If your car is a diesel vehicle I would not suggest going here. I needed an oil change and…read moreVolkswagen didn't have any appointments for weeks and I didn't want to wait. I called around to a few places to find a place that worked on diesel cars and they said they did. When I showed up there was lots of confusion about my car. Wrong parts were used and eventually they determined they didn't have the part my car needed. I was advised to come back the next day, still no part. Day 3 at first they told me they didn't have the part then a second person came to correct the first so I was finally able to get my oil change. I thought everything was good until I went to get my car inspected...something was wrong with my car. Wrong filter and I had an oil leak (I'm not a car person but I'm pretty sure that was it). So I had to take my car to VW to get the work done correctly. This place was a waste if my time and money. I would never return.

    I drove by this place not knowing it was here! I actually had an appointment somewhere this same…read moreday but saw the 10 minute wait sign and HAD to see for myself if this was true. I pulled in and was immediately greeted by a tech to tell me which lane to go in. I only had waited about 5 minutes until the car in front of me was done. I pulled in and the tech was super friendly. I asked a lot of questions and he answered all of them. I believe his name was Nathan and he was one of the assistant managers. I literally sat in my car the whole time and was in and out literally in 10-15 minutes!! They don't just do oil changes, he checked all of my lights, horn, signals etc. Also, if you are a first time customer, you get $5 off! I'm glad I stumbled across this place because I will definitely be coming back!! *This place is also Veteran owned and operated, much respect!*

    Sheehy Ford of Richmond

    Sheehy Ford of Richmond

    (182 reviews)

    I found the car I wanted to buy specifically at Sheehy Ford in Richmond Virginia and so I made…read morecontact with James Vance and Stockton. I filled out the credit application and was approved for the 2026 Mustang GT Premium. I flew in from out of state (California) and James actually picked me up from the airport early the next morning. We went straight to the dealership where I made my purchase. I'm taking the time to write this review because from the moment I began this journey with James and Stockton, it was the "absolute" best customer service that I've ever received. These guys were amazing and I must add that the entire staff there was great. I'm a 60 year old man who pays close attention to the way I'm treated especially when I'm about to spend my hard earned money. I have nothing but great things to say about these guys (James and Stockton) along with the entire staff there at Sheehy Ford of Richmond Virginia as the entire atmosphere was warm, professional and inviting. I'd definitely recommend to anyone considering buying a Ford to come here where you won't get pressured but you will be treated the absolute best by James, Stockton and the entire team there at Sheehy Ford of Richmond Virginia. Because of my amazing experience I'll fly in again and again for all my future purchases (by the way this was Mustang #7, I think I like Mustangs). Thanks again to James and Stockton.

    I've always expected better from Sheehy, but this recent experience was really disappointing. They…read morepicked up my truck using their valet service, which I thought was a great convenience at first. However, they got it to the dealership first thing in the morning, but I was told at around 5pm when I was supposed to have it back they didn't have the parts in stock. That's fine -- it happens -- but instead of letting me know so I could get the car back and use it until they had the parts, they kept my vehicle sitting there for a full day doing nothing. This is both my work and personal vehicle, so that lack of communication really put me in a bind. When I finally got the truck back over two days later, the driver dropped it off with only 4 miles of gas left until empty. I don't expect anyone to fill up my tank, but come on -- at least add a couple ounces of gas so the customer can make it to a station safely. I barely made it there, pulling in with 1 mile to go and the truck sputtering. Who thinks that's acceptable service? My company paid a lot of money for new tires and a full 40k service. After spending that kind of money, I shouldn't have to worry about running out of gas right after getting my vehicle back. This experience really made me lose a lot of respect for Sheehy.

    CarMax - carbuyers - Updated May 2026

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