Wonderful. No soap reside after car has completed wash. Strong vacuums help suck iup dust and…read moredebris in car. Delightful smiling employees. Great Richmond location.

The wash water smells bad. The vacuums barely pick up anything and when I installed their app, I…read morewas charged multiple times for washes I never had.

Great customer service! I've never had an attendant approach me to ask if I needed assistance…read more Zachary was pleasant and answered my questions with no hesitation.

Severn-Donaldson, MD - I am so sick and tired of poor service and results, closed interior cleaning…read moreservices this morning due to lack of staff, equipment repair common, AND NO MANAGEMENT ENGAGEMENT. Not worth the premium monthly membership price!!! CANCELING TODAY! Unreliable Business!!! Dam!

Professional employee. Wash met expectations. Wash plan was competitive. Good experience and good…read morevalue and quality business. Recommend.

Always was happy with Tommy's but when my wife took her car in for the Works wash, looks like only…read moreabout 40% of the salt and dirt was cleaned off and tire shine did not work as well as usual. I called and the employee was very nice and told me once she left the site, they could not do a rewash. I understand policy but explained she had no idea until I saw it when she came home. some policies could be bent but oh well.

DO NOT recommend this car wash…read more I went in with my car in good condition and came out with my front windshield completely cracked. They are trying to blame a small chip that was already there, but that damage is completely separate and unrelated. The crack spread across the entire windshield DURING the wash. Worst part: they refuse to take responsibility or provide the video. Be careful with this place. If something happens to your car, they won't take responsibility. I will continue escalating this until they are held accountable.

Update: they responded to our messages and gave us a refund…read more do not go to go car wash 7408 w broad st richmond va. they secretly sign you up for a membership and steal your money. i visited richmond and went for a one time card wash. the employee signed me up for a membership and 3 months later i figure out they are taking payments from my credit card they saved on file from a one time wash! do not go here. deceptive.

Don't use this car wash if you don't mind their equipment tearing off your front license plate and…read moreframe. I have had mine torn off nearly 4-5 times now and they have accepted responsibility and replaced the license plate frames in the past for me, but not now. Just had my front plate torn off again today and they were kind enough to call me that they found my plate and frame with the screws still intact. I can't help it that my license plate sticks out from the front bumper. It was designed that way. The worker I s/w said because it was an aftermarket part, they won't do anything to help me. I purchased a heavy duty license frame to keep my license plate from getting mangled and/or torn off, but now their equipment tears them completely off, screws and all. There is no dealer license plate frame that is super heavy duty. They just slapped the plate directly onto the bumper with a simple plastic dealer frame. This is not my problem. We shouldn't have to buy a heavy duty license plate frame to keep our license plates from getting damaged! They should be willing to replace any damaged equipment on a car that is damaged by THEIR equipment. They should have the proper cleaning equipment to clean every make and model of car and truck made and not damage them. Steer clear unless you want to have your plate damaged or torn off or other parts.

Have been using them for a couple of months I've been pleased with the Car Wash. The customer…read moreservice has been good as well as most of the vacuum cleaners work

Their touchless car wash really works! Just be sure to follow instructions carefully to make sure…read moreyou get good cleaning. Also, don't try to use a malfunctioning lane - if the lights are not on, which does occassionally happen, make sure to use one where the lights are on. If the lane is non-lit like the others, it won't wash, but will still take payment. It sounds obvious, but you are responsible for paying attention (I know, I was tired and in a hurry and missed it!)

It's okay for a touch less wash, since they don't really get the car clean. If it was on the west…read moreend, and I could wash it every day fo4va reasonable monthly rate, then I might be a repeat customer. At $15 a pop, I don't think so.

They did a wonderful job. There were some tough stains on my seats but overall, my vehicle is…read moreclean! Thank you!

Elliott did a terrific job on my wifes 2008 smart car, it had never been detailed before it. It…read morelooks showroom new! My 2013 Honda Pilot will be the car detailed Highly recommend this company

We have had excellent service and repairs here. They are honest and thorough. We were able to get…read morein and out quickly.

Stay away from this shop! This is the only shop I've had…read morework on our vehicles for the last year. They did our breaks, replaced an ac unit and have done our inspections. With the ac unit, they never remounted the control arm, or reconnected the skirt, with the breaks, they only replaced one side of the pads, and in the process of all that someone scribed a swastika on our engine cover. Stay away from this shop.