My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

I am disappointed at how I was received by Kit. It was jarring and strikingly unprofessional…read more Redirections such as "I think we got off on the wrong foot" and "I am not making any statements on your character, I am making an 'i' statement" were repeatedly unsuccessful. Again this is someone whose shirt i complimented, with whom both of us had been cordial, but could not be talked into a calm state. All of this because i leveled with him and expressed nebulously aimed frustration over a job that didn't last for the drive home, as the explanation for why i was asking for a redo. I asked him, "i mean objectively, you can understand why I would expect it to last till i reached home two miles away?". His rumination on the phrase "i felt ripped off" in response to the crashwrap beginning to peel off 0.5 miles from the facility was self-driven. That being said, why even recommend this as a temporary fix if I can't drive home with it? I would've liked it done right the first time and that's fair to express. We don't have to agree or see eye to eye and it's his right to feel I'm overly difficult. It was suggested that I should've cleaned my car first, not that they should've wiped it down the first time before applying wrap. (The car wasn't in the shop to have any crashwrap applied, so why would I have wiped it?) Ultimately I paid $104 to get an issue diagnosed and temporary tape put on the sunroof. I'm frustrated that I'm out $100 and the issue is not any closer to being fixed. The technician himself was amiable and communicative and the owner is also a pleasant man to work with. That being said this experience has burnt this spot for me. Having a disagreeable person work for you isn't a dealbreaker but maybe don't place him front of house.

Their automatic carwash is no better than $13 - $15 dollar car washes you get at the gas station…read morefor $20 dollars. In fact I think the Shell station I use generally does a better job. I got the $20 wash which is 2 levels above basic. The most expensive was is $29. I don't really consider this a tunnel wash, since you drive in and stop in one spot just like the gas station. Once the wash is over a door opens and you drive into another room where the dryers move around your car. You can see from my picture not everything came off. Photo was taken once i got to my families house 8 min away. Bottom line, in my opinion you can get just about the same wash at your gas station car was for $5-7 less. Disappointed.

The mega wash is great! Worth the $29. Hand-wash then full automated wash. Make sure you go during…read morethe day when it is attended and not late at night. I think it's a better deal than trying to race the clock in the do it yourself bay.

Very attentive and knowledgeable sales man (Jim). We called that we were on our way from Northern…read moreVA and it was a little bit late, but the salesman waited for us and was nice, patient and answered all our questions! We got the truck we were looking for and left the dealer happy!!

My car died the end of last week and I spent the weekend attempting to figure out my life as I…read moredrive quite a bit for work being an in-home therapist. In addition, since my divorce my credit score leaves a bit to be desired. New Millennium was recommended to me this morning. I made an appointment to meet with Mr. Bookheimer who called to confirm and inform me of the documents needed to begin the auto buying journey. Mr. Bookheimer immediately made me feel comfortable on the phone speaking about the circumstances of my credit as well as giving me guidance on factors that could aid in loan approval. When I arrived at New Millennium I was immediately greeted by the team and shown around the vehicles available. After choosing my new love I was painlessly walked through the application process, approved for a loan, and signed all necessary paperwork. The anxiety I had going into this process was immense but by the time I left New Millennium I felt like part of the family. I can never thank this team of amazing people enough and would recommend New Millennium Auto Sales to anyone looking to buy a new car, priced fairly, and in great condition!

It was great! I was able to get an appointment on the schedule quickly. They took care of the…read morelittle crack in my windshield and it's held up great since. Great staff too!

It shouldn't be review-worthy when everything goes as planned, but now days it is…read more * I had an appointment. They showed up as scheduled. * They agreed to change my windshield at $X, and there were no surprises. * Customer service was friendly and efficient. * They said it would be 2 -3 hours, and it was 2 hours. There was no push-back, no changes in the plan, and surprises. AND their price was much less than the other 3 places I called. It used to be that this was the baseline minimum you could expect going into any business. Sadly, that's no longer the case.

Amazing costumer service. Great quality they really went above and beyond to make sure I was…read morepleased with the service. Good quality for the price I am very happy with the tint.

BROKE SCREEN IN VEHICLE. This place now offers audio installations. Not sure how new that is but if…read moreyou go there in person they have signs everywhere. They broke the display screen while trying to install a new system for me and then said that's how it came in. It's not even that they broke it that makes me upset. They didn't own up to it. They said they'd have the manager call me and then just never contacted me. I'll get the screen fixed but like I said that's not what infuriates me. It's their customer service. How are you going to tell me how I took in my car in? I clearly took it in for an install and left with no install, $200 in the hole and a broken screen. Ridiculous.