This branch and the other one on Nine Mile Road near Airport Road were shut down months ago. From…read morewhat we were told, the manager was embezzling money from the company and not recording customer payments that were made in cash and pocketing the money.

From the owner: Same day cash, easy monthly payments and fast approvals…read more Lots of places will give you a title loan, but at Fast Auto Loans no one knows this business better than we do. Ask us how you can get more money and easy payments that work for you. Fast Auto Loans gives you fast approvals, great service and you get to keep your car.

Great staff and service, I would recommend it to anyone!! Good knowledgeable staff, friendly and…read morehelpful with their recommendations. Love to go in person, always ready to assist with your needs.

From the owner: Credit Union of Richmond membership is open to the Richmond Metropolitan Statistical Area. Anyone…read morewho lives, works, worships, attends school, or volunteers in the Richmond Metropolitan Statistical Area. If you live, work or worship here, you eligible to be a member of the oldest credit union in Richmond, Virginia. We offer share savings accounts, checking accounts, auto loans, refinancing, Christmas club, kids accounts, mobile banking and a mobile app.

A few days ago, I decided to go in person to a bank to get some help with my VACU password. Our…read moreproblem was we had recently joined a Password Manager App. That app would not work properly with my Android # 14. So, after trying to understand how to proceed with it, several times, and failing, I decided to go in person to the bank, the closest to me. This branch is in Scott Addition (NMLS# 1774075), a couple of miles from hour house. It was a thoroughly delightful experience: Not only, the financial person helping me was professional, and efficient, she was also very calm, very understanding and got me through the ordeal of setting and resetting my password through the app manager until I was completely familiar with the procedure. I left the bank a new person! I want to thank Tamika T. very much for her help! It really had become a nightmare for me, not anything less than that, and she is worth a million! The bank itself was in a nice sunny surrounding, very accessible from a main thoroughfare, with parking available. Great!

If I could leave zero stars I would…read more I have been a member of Virginia Credit Union for 31 years, and until recently, I would have strongly recommended them. Unfortunately, my experience over the last several weeks has completely changed my view of the organization. After my husband lost his job, I proactively contacted VACU to discuss temporary hardship assistance related to my personal loan. I have maintained excellent credit for decades, consistently carried an 800+ credit score, and have never made a late payment during my entire relationship with the credit union. I wasn't avoiding my obligation. I was reaching out early, responsibly, and transparently to ask about possible payment relief, refinancing, or modification options before falling behind. What should have been a straightforward conversation turned into a frustrating three-week cycle of poor communication, endless transfers, conflicting information, and extremely long hold times, often exceeding two hours. The transition to the new Member One system appears to have created significant operational and customer service issues. The online loan payment experience is also incredibly difficult and not user-friendly. While I was eventually granted a short payment extension, the refinance process was equally frustrating. I was initially told refinancing would not meaningfully lower my payment, so I requested that my application be withdrawn. Days later, I was informed that I had actually been approved pending proof of rental income. I promptly submitted lease agreements, bank statements showing recurring rental deposits, and tax returns. Despite clear documentation and visible monthly deposits into my account, I was told the income could not be verified and would not be considered. The Virginia Credit Union I knew for decades used to go above and beyond for its members. This experience felt completely different. The level of inefficiency, lack of coordination, and inability to resolve straightforward issues has been deeply disappointing. At this point, VACU feels less like a member-focused credit union and more like a large corporate bank, except with worse customer service. Comparatively, I have found Navy Federal Credit Union significantly easier and more competent to work with. My parents and grandparents were also longtime members, so this is not a review I write lightly. But after 31 years, I am seriously considering moving my business elsewhere and refinancing my loan simply to avoid dealing with this institution again.

They have been extremely helpful in dealing with my husbands situation and I can't say enough about…read moretheir people at this branch.

I can honestly say this is the worst bank I have ever had any dealings with. They are slow, rude…read moreand have no customer service/people skills. I stood in line for over 40 minutes along with several other customers and the tellers and managers just stood around lookin at you . 1 teller window was open at 10:00 in the morning on a Friday.

Enjoy going there. Even if there is a wait. The employee I deal with in the service area are great…read more 5 stars for them all. April gets 5.1

Poor service, poor vehicle prep and titled vehicle incorrectly. We were told it was now our…read moreproblem. Would not purchase from them again.

This WF is currently at 2 stars. So I'm helping them by clicking 3 stars…read more I've been banking here for several years. For the most part, they have been very helpful. Until yesterday. I needed cash. There are 2 outdoor ATMs in the front of the store, but they are usually in direct sunlight so that I cannot read the display. So my other options were to use the drive-thru or walk inside. Drive-thrus seem so impersonal, that I prefer to park and walk indoors. So I'm indoors, standing in line for a teller for about 10 minutes. When I get to the front of the line, a teller at the drive-thru comes up to the indoor windows, and says, I can help you maam. I say okay. Then the window teller frees up and says she can help me. He says, no, I can help her. I wanted a cash withdrawal, and give him my debit + license. He returns to the drive thru window, waits on at least 1 car there, and then handles my withdrawal, and returns to me, some 10 minutes later, with the cash + cards. I wish he had stuck to his drive thru window. I'll know better for next time. :( It's a clean store, personnel are always friendly, even solicitous, and there is nearly always an employee standing inside the door to greet and help me if I need direction.

I've had a WF account for about 12 years, now. I used to go to the Downtown branches in Richmond,…read morebut I do stop in this one on Laburnum every so often. I have to say, these are some of the rudest people. I thought they were just rude to me for some reason, but today this lady was trying to cash a check and she seemed pretty polite, but apparently there was a problem with the way the check was made out. Instead of politely explaining the situation, the teller was just rude and loud. Her name was Ray Sha or Sha Ray or something like that. Just a nasty person. Don't know why she's in a customer service role. The manager just stood there and didn't intervene to ask the teller to lower her voice or anything. Just wow. Sorry, that I can't give it zero stars.

Everyone is knowledgeable, helpful, friendly and makes a visit a pleasure. They are quick to…read moreanswer questions and offer helpful suggestions. Many services are no fee or low fee and there are convenient locations.

Went in for a check for $944 for my rent, the teller while training a teller beside her wrote the…read morecheck for $1944.00 instead. While it was on Dec 30th and the line was long and I am an amputee in a wheelchair, trying to get out of the way for the rest of the banks customers, turned the check in to the rent office, they deposited the check and VACU did nothing to try and help me, so I have $1,000.00 just hanging until next month. What good is the so called resolution office if they can't help you resolve a check that was just deposited.......Well, I'll keep the account open, but will not do business they after about 15 years.....1 star too many