The food was tasty (& not 'fishy'). The vegetables in the combo plate were steamed to perfection & not mushy. The service Dani provided was a personable & and courteous. read more

Customer service is lacking here. Availability of products and overall accuracy of my order was horrible (did not get the appetizer the shrimp/clam strips). Location has no ability to do a refund. This location will not accommodate a refund if the order was placed online. Food was undercooked and they were out of Mac and cheese. Made me wait for 20 minutes and the food was still undercooked and old! Please don't go here spend your hard earned cash elsewhere. read more

Captain D's - Fries were cold and old.... - American Near Me - Katy, Texas

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I have not been to this location in over a year and now I remember why.... The food was absolutely disgusting! I waited approximately 20 min for shrimp that appeared to have been flattened before deep fried and pretty much burnt. The green beans had absolutely no flavor, the fries were cold and the "lemon pepper" fish was basically lemon pepper seasoning sprinkled on top of fish after it was cooked, thankfully I checked my order because they didn't give me my drinks and two items were missing. They were out of rice that came with my meal and they put my xtra side of green beans in a box that leaked through the box and bag. Just an overall horrible experience, I can't believe this location has not shut down yet. The owner apologizes however, no changes are made to the food or service. So sad that a business is ran this poorly. read more

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had Captain D's today, and it was absolutely horrible. I ordered the salmon, which was dry and crunchy at best, sitting on top of overcooked rice that had zero flavor. I asked for lemon pepper, but honestly, it tasted like no seasoning was used at all--any seasoning would have been better than what I got. The macaroni and cheese was one big blob, glued together with what tasted like cheap, imitation cheese--completely tasteless. The fried okra? Burnt black. Not crispy, not golden--just black. I read the reviews beforehand, and most were bad, but I gave it a chance anyway. That was my mistake. I strongly advise you not to go here. Horrible food, horrible flavor, horrible experience. read more

This is the worst run restaurant ever! Last time I came they had run out of fish and now this time they do not have ICE, Sodas, or Water! Always issue at this place and it's relatively new! read more

Captain D's - American Near Me - Katy, Texas

Do NOT go here!!! You would think after waiting 20 minutes I would get fresh fries. And that hockey puck is supposed to be their crab cake. The food is trash!! And that is where it went. SAVE your Money and don't go here!!! Actually, - Zero stars but it wouldn't let me. read more

Captain D's - Do NOT go here!!! The food is trash. - American Near Me - Katy, Texas

Tested dry I was charged $6.19 for two pieces of fish all because I didn't want French fries. The meal was 5.99. The new lobster roll was $6 for 3 pieces of lobster. This was a complete mess. This is definitely my final visit to this restaurant. I should have gone to the grocery store. The lobster roll looked nothing like that photo online. The bread was half the size of hot dog. Extremely disappointed I wasted my time driving to Fry road. Thanks for the lesson. read more

I enjoy the fried fish that I wished was bigger and corn on the cob. Their sweet tea is delicious and i really like the funnel cake fries even though i cant have to many. read more

This is the absolute worse. I may be wrong but I'm use to Long John Silvers where they give you fillets not fish strips. Never again cost not expensive but go to Burgers King read more

Service at the drive through was terrible, fries were cold and soggy. Do not recommend.

July 19 ordered 2 orders of classic fish and fries. I got home and surprise battered chicken instead of fish. The hushpuppies had to have been refried at least 3 times. One week prior ordered classic fish for 5.99 and got home to find hot battered fish. Asked for malt vinegar, tarter sauce, and ketchup only to find tarter sauce when I got home. read more

If I can give no star to this place I will do it, I try to order a plate of fish, rice and it come with 2 side, the guy work over there he tell me they out of rice and it just 7:30pm so I tell him so is it still I'm gone pay the same price he say yes , that's scam for sure the plate cost example 11$ fish, rice and 2 side so if you don't have rice you should make it less like 8.50$ or 9$, so I cancel my order after I hear they don't have rice and go back to my car make a phone call and this guy he work inside the kitchen not the one who take order come outside the store and start screaming at me do want to make an order or not so I tell him I said no because you don't have rice come with the order, but I didn't feel comfortable when the guy that work inside kitchen come outside the store and start screaming at me with angry face do you want to order a food or not , need to hire better professional people not aggressive and anger issues one. read more

This place is not good enough for 1 star. After waiting 20 min or more for food, we get it home and there is no shrimp like there was supposed to be. No tartar sauce. Fries were cooked to an almost burnt crisp. No hushpuppies. Those were replaced with some sort of roll. The green beans were too salty to eat. My husband ordered the ten piece meal and the family meal. All of the fish was stuffed into 2 boxes, mixed with the chicken. I couldn't tell what was chicken and what was fish. All of it was sweaty and soggy. The fish had a different texture to it. I am wondering if they didn't substitute the original fish with something else. Either way, nobody ate this mess. We paid 73 dollars for this trash and that's where it all went..in the TRASH. Will not be going back. I hate this because I used to love Captain D's. read more

Slow service. I told them my order I was picking up and it took them 20 minutes before they realized they didn't have the order after that I had to wait another 20 mins. In total i waited 40 mins. Very slow service at this un busy location. read more

The food reminds me a little of my time I spent in England, with the fish and chips they have. They do not advertise BEER BATTERED fish, I asked, because the beer gives it a special flavor. Their malt vinegar and tarter sauce is fantastic. The only reason for only 4 stars is the portions you could get a three pieces " hand dipped " dinner and one piece is a nice size and the other two are 1/2 the size. I don't know if the fish they get is cut to all different sizes, which doesn't seem likely, because if you went to another place and ordered a burger with 3 patties on it and one was the normal size but the other two were not equal to the one normal patties. You would wonder are they taking a normal patty and cutting it in half so you are only getting 2 patties when you paid for 3. I love Captain D's they disappeared for a long while and this place is new so they might not have hit their fully trained and staffing yet. I will be back as it is the closest to my fish n chips I got in England. read more

Captain D's - This was my wife's catfish dinnet - American Near Me - Katy, Texas

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Captain D's "business manager" responds to my post about 5 months after my horrible experience. Really? Well, that explains a lot about the abyss sized gap in customer service. read more

I don't understand what is so hard for this location to get it together but they have never got my order correct not one time. Never a line yet they still mess up every time. They should just close this place down and open up a taco spot, will never come back read more

Yelp is here for a reason.. so people are aware, these reviews are not lying, slow service!! & Need to change the oil, I've worked in food service, i know how it makes the food taste. My stomach was hurting afterwards. Sucks, because this place is nostalgic for me, well this visit ruined that lol read more

Sometimes you just want hot, fresh, well fried fish that doesn't cost an arm & a leg. This place delivers AND is the nicest, cleanest, most friendly & updated Captain D's on the planet. Everything was great except the fried okra which just couldn't keep the breading in place. read more

My food was hot and fresh the service was polite. They just opened a month ago. I was so excited to find one here in Katy because we did not have one in San Antonio. The restaurant was clean a bit cold but that's understandable since it hells like hell outside. The did run out of green beans because they are a hot seller. Be patient and give them time to grow. read more

Ordered my food at 8:44 at 9:10 I ask how long will it be. My was done just sitting on the counter under the light with other orders. Food is now cold. I asked for tarter sauce was told they had to make some. I then asked for a refund was told I have to come back another day, there wasn't a manager on duty to give me a refund. I asked if they could put write something on the receipt so I would have any problems see pic. There was a lot of people irritated people. If this restaurant have cameras they should roll them back and look at how this establishment is being run. This is ridiculous!!!! Deserves 0 stars!!! read more

Captain D's - Receipt - American Near Me - Katy, Texas

Captain D's was our favorite place but this place is horrible. The fish was cool, tough and very greasy. The okra was way undercooked and mushy. The fries were gooey and very greasy as well. The hush puppies were so greasy they could not be eaten. They were brought out in a cardboard container with oil all in the bottom of the container. Never will I visit Captain D's again. read more

Let's talk Captain Ds on Fry & 529! We just came by with my family ordered a family meal and 2 chicken sandwhiches (combos) Food came out. They only brought us fish, chicken tenders, fries, and Mac and cheese. Cashier said they were making butterfly shrimp and will bring the rest out shortly (she goes to break right after) We sit down and eat our food and I tell my husband to please go check on the rest of the food. So he goes they bring out the butterfly shrimp & 1 sandwhich. We ask about the second sandwich and the managerrrr ELIOT! Sends another cashier to tell us that all day they've been having issues with people saying they didn't get their food and they have. So they're not gonna make us another one. Pretty much insinuating that they had given us the sandwhich and were trying to get another one for free. My husband starts looking around to see if they have cameras because they can't be foreal. I approached the register and ask for a refund and start talking to the manager who's in the kitchen currently cooking. This woman ignores me the whole time! I ask for her name, a refund. I mean something because what a wild thing to say over a freaking $6 sandwhich. At this point I'm pissed because how unprofessional of her to send someone to say that!! I ask for a refund yet again and nothing. Cashier who was the messenger says time has passed and they can't give me a refund. Then the manager speaks to her just her and tells her to tell me they're gonna make the sandwich. Luckily the girl who was our cashier walks in and I explain to her what's going on and sure enough she backs us up, we get our sandwhich remade and an extra to go for the inconvenience!! I'm literally just here to say that lady is rude as hell and how she has that job is beyond me. I was just 1 out of 3 people who had an issue in the 30 mins we were there. I mean come on!! If people are constantly complaining about missing things then the customers aren't the problem it's YOU! Also I am not the kind to write this book about the situation but it was pretty wild how she made the assumption. Food was good though picky kids liked it. Just be sure to check your orders before you step out / walk away read more

I couldnt be more disappointed. They changed the type of fish they use. Now i am betting its whiting. The fish was tastless and a little mushy in texture instead of flakey. One star for smiling friendly staff. But i wont be back. read more

I've never ate here but it was decent and skylor at the front was a cool dude and it was a chill spot

Food is good only issue with the place is it took an hour for me to get my food. Poor manager on duty was The only person working. I honestly felt sorry for the manager. HIRE MORE PEOPLE CORPORATE!!!! read more

Took over 15 min to get our drive thru order. They ran out of mac and cheese and by the time we received ours, it was super runny and pretty nasty. The fried fish and shrimp is tasteless and a waste of money. Customer service was ok but I don't plan on coming back read more

Good food and fast service good ambience go to the location. It's the best all around Texas. I'm proud of this Captain D's. I gave them five stars. read more

2nd time I pickup drive through without having my full order in the bag.. check ur orders before leaving.....

It is good wonderful and crispy. I just love the customer service. Ata was amazing cashier. Will go there everyday.

That food was Trash! I mean complete BASURA. The Mac and cheese consistency was as if it was blended up and then scooped onto the plate. Not a whole noodle in sight. They gave like 10 fries and the fish was old and stale. I guarantee it was fried and refried over again. Go somewhere else. TRUST ME. read more

Just left this location..... Boy ole boy!!! The food was excellent everything was light and fresh!!! Crew very professional and nice ... Going back soon read more

Service was great food very delicious I think I give them a 5 star rating & would recommend this restaurant on fry road to others as well

The food was amazing. The fish was crispy and hot. This is the perfect place for when you want some quick food. Its good food that doesn't cost a arm and a leg. The people greeted me as soon as I walked and and said goodbye when i walked out. The manager was amazing and there was not one moment the i was without. This is the cleanest, nicest, most family friendly place. I DEFINITELY RECOMIND! read more