Genuinely one of the worst customer service I've ever had. Apparently they can't hear thru the microphone and instead of asking you to repeat what you ordered she goes "what?" in a condescending tone. I get you probably don't like your job but you could go do literally anything else. Also they're extremely slow and half the time it isn't right. read more

This Dairy Queen is extremely clean and seems to be run efficiently. The restuarant manager Mary was very apologetic about a previous order I had purchased snd was accommodating in making it right. The food today was hot flavorful and very fresh. I would recommend this location and praise Mary on her management. read more

This location is terrible. They never have the ingredients needs to make blizzards and sometimes does not tell you. The services is terrible. They ask for your order, but never ring it up because they ask you to repeat the order at the window. It seems like the workers do not know the menu and never have the answers to any questions. My orders a majority of the time are wrong. read more

The service was just terrible waited more than 30 min just to 2 ice creams while it was basically empty inside never coming back and will let people know not to come back read more

Terrible service from the drive through person. Instead of wanting to do his job and make a blizzard, just say we don't have that. When all it is chocolate and brownie. read more

It's a shame that i have to give one star. Terrible customer service! The kid that worked the drive thru on 12/21/2025 at 9:30 PM was so rude. read more

Its Sunday February 4th around 6pm. I just drove through the drive-thru of this Dairy Queen. I sat at the speaker for awhile and no one Answered. I drove up to the drive thru window and all of the interior lights are turned off. I drove to the end of the restaurant where witnesses 2 customers walk into the dark restaurant and turn around quickly. The restaurant is unlocked and open to anyone. There are Zero employees either. If someone knows the owner maybe relay the information to them. I verified on Yelp that they would normally be open until 9pm read more

Why does this only have 1 star. The food and serves was good. The blizzard was delicious. I ordered chicken and dumpling. I know you are probably thinking the same thing as me, "why order c&d at DQ." But you want what you want when you want it! So I decided to try it. It was surprisingly very good. (Not as good as my homemade c&d but a solid 4. My husband ordered a hunger buster combo. The burger looked very good. My husband said it was very good. It was better than his Whataburger he had recently. Ow on to the blizzards! The were having a special buy one get one for .80 because DQ is 80 yrs old! Great deal. Mini Heath for hubby and Oreo for me. What can I say about my blizzard ... it's a Blizzard!! They are always yummy. They have a rewards program. Download the app and start earning. 5 visits = $5.00. That's pretty good! read more

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Great food and service the people were so nice too, got my food in a good amount of time and it felt overall good to be there while I waited for my ride read more

The people here are absolute garbage. Stopped by a few days ago to order a cheesecake blizzard only to wait at the speaker box for over 5 minutes. There was no one else at the drive through and the lot was empty. What could have possibly delayed the process of ordering? I had to repeat my order like it was a game. This place is not it. The service is garbage. read more

came to pick up lunch for me and 2 other coworkers. I was really craving a hotdog and decided to try their chili cheese dog and even upgraded to the XL. This chili cheese dog was really bad. The bread was so dry like it was sitting out with no lid. I am a little disappointed with that. The fries tasted reheated and my coworkers even said it was no bueno. I'm digging through my camera roll to find a photo of the chili dog, but I think I deleted it wasn't the most appealing thing out there. I'd recommend coming to this location for their ice cream and that's about it. read more

It's so conveniently close to my house and the quality is very good. I have had other dairy queens that weren't as good. The service is fast and the staff is nice. I guess that's why the drive thru is always full at rush hour. I haven't gone inside so no idea what the ambience is like. The jalito's burger is my favorite! read more

Blizzard NOT UPSIDE DOWN upon deliver, makes it free right.... wtf argue with me for? Then on top of that you missing my other 3 packets of dressing... read more

After a Stros game this past week, it was still hot and decided to take my granddaughter to grab a burger and cone. Of course I think of Dairy Queen! I was sorely disappointed. The restaurant was hot, like the a/c was off or broke and the place was dirty. The team members looked like they were confused and not exactly customer-centric. I would say maybe give them another shot but this was my third trip and it has gotten progressively worse, not better. It is unfortunate as I have a soft spot for DQ but my recommendation is to look for other locations or other business for your ice cream fix read more

Horrible .. never had such disgusting food ... They didn't bother putting ranch anything to sub for their crap gravy read more

Dairy Queen - Gravy was just water - Fast Food Near Me - Cypress, Texas

Um, yea...I care to revise my previous statements about not only this location but dairy queen in general. Before I was rating based on blizzards but even those notions are melting like Antarctic glaciers. 1/5th of a blizzard full of cookie dough is obnoxious, seriously?! That's like 5 or 6 pieces, and they weren't even mixed, they were all on top. My wife, who had a pregnant craving, was spitting nails. So thanks for that Dairy Queen. But my M&M blizzard was loaded so no complaints from me, but I made the mistake of getting the chicken strip basket. I used to eat pretty bad growing up. I guess I ate DQ chicken strip baskets a lot, because I remember they were different. The crust wasn't as thick but it was still crunchy. Now it is mostly crust and it's inedible. The chicken isn't as juicy, and it's not seasoned well; it's bland and frankly nasty. I would put it near McDonald's nasty. Even whataburger, a place that's narcissistic enough to declare it's own burger amazing in it's title (it's not), has better chicken tenders than DQ, even though it's almost sacrilegious to order tenders at a burger joint, i.e. they're under no obligation to make good tenders (they're bad). The gravy was super thin and runny, like water. Unacceptable. The fries had no salt or pepper. Gross. Service is still bad, it's has long enough to improve. This is not the DQ I remember. read more

Hope i can vote yDQ 0 star, 30' no move at drive thru. I want to out of line but no why to do, they lock me here read more

Dairy Queen - No move at drive thru - Fast Food Near Me - Cypress, Texas

Have not been here many times but there are hardly any customers no matter when I come. I was the only one inside the business besides workers. The counter person I encountered was rude as he can be. He didn't say a thing when I came in. I placed an order for $13 worth of food and put a $20 bill on the counter and assumed he would take it as payment but he got upset that I didn't put it in his hand??? I said that I put a $20 right there and he said his hand was right there??? What is that about??? Needless to say I promptly turned around and left. This restaurant is not ready to do business with the public. I was cheerful and respectful but they were not. read more

Jesus Christ shut this place down already..15-20 minutes sitting at the speaker to order then told it's gonna be 15-20 minutes to get our food after we ordered, went inside and there were people that have been waiting for an hour..after they ordered..I love Dairy Queen which is why I keep trying but I haven't been able to eat here for more than a year.. read more

Ordered 2 blizzard and both were melted . Waited like 5 mins to get a melted ice cream, terrible job read more

Dairy Queen - Fast Food Near Me - Cypress, Texas

This was bu far the most horrible fast food expierence I've ever had! There was a light skinned young African American guy that was super rude at the drive thru window.. He was annoyed because I had a rather large order and asked anything else at the end with a messed up attitude! After they gave me an incomplete order I backed up and asked for the rest and still with an attitude he asked if I made sure to check the bags again! I really hope he reads this because he needs an attitude adjustment and a class in customer service! If you dont like your job find another one and also the food was cold not worth the almost $50 I spent on it! And this store doesn't deserve a star read more

After 5 years of this stores crappy service I'm done. The idiot running it says we are short on staff when in reality people just stand around talking and joking instead of doing their jobs. worst DQ on the planet !!! read more

Tonight was awful. Several customers left the line. There was a young Hispanic man in black car yelling & cursing at some other people in the parking (don't know who they were customers friends who knows). For whatever the reason we were stuck in a "fast food" line FOREVER because the drive through is locked in. Truly ridiculous. Be forewarned don't visit this location in the evenings- this is was approximately the same time as the previous review 8:10-8:50. That's how long we were stuck in line. Corporate really needs to intervene - especially with that one young man. We've visited this location several times since moving to the area but never in the evening- only during the day- the difference is clear. read more

Wouldn't even give this 1 star but figured I had to give something to leave a review. I am furious for the complete waste of time I just had waiting. Waited in line over an hour (8 cars ahead of me) to finally get to the window to order. Sat there for 10 min without anyone acknowledging I was there. Finally just gave up and drove off since there were 3 cars just sitting and waiting at the window to get their orders. I would've drove off long before but I was trapped by the curb surrounding the drive thru. Didn't want to wait another 30 min after ordering. Not sure what the heck is taking so long at a fast food place. Are they freezing the ice cream for each customer as they wait? RIDICULOUS!!! I will NEVER waste my time at this location again. read more

Geez. Food was good. Can we get people that know what they're doing or take time to train correctly. Had to back out of the drive thru before I was late for work. I went inside and the person barely knew how to check me out. read more

If I could give one star I would. I went last Thursday asked for my fries to be well done and got barely cooked fries. Went today to talk to a manager about it and the Asst Manager stared at me like she had no clue. I asked for the general manager and was treated so poorly I've already called the ADQ. I told him the story of my fries and showed him pictures. He told me they don't remake orders without a receipt and I told him I was never given one. He told me he would replace it but when I asked for a receipt so I could do the survey he ripped up the receipt told me that he wasn't making my order and pushed it to the back off the warmer. I asked for his name and he refused to give it to me. Walked to the back of the store and never came out. Told me I couldn't have my food. I finally just paid for it since I'm a teacher and my lunch is limited. Worst experience ever. read more

If I could give this place zero stars I would. The lobby says it closes at 9pm, but it really closes when the employees no longer feel like working, which was before 8:45. The last 3-4 times we have been here the service was unsatisfactory. Whoever the owner is best get involved quickly, otherwise this place will be no more. read more

It's ridiculous that you have to wait over 30 min for an ice cream with 3 cars in front of you, this is the second time that I waited more than 20 minutes and only because I couldn't get out of the line, the staff didn't care at all and they didn't say anything about the wait, the cars that were behind me just left, definitely my last time buying ice cream in this place, it's just not worth it read more

This spot just opened for drive through while some others restaurant let you come inside for pick up. It looks like just one guy take order and also make the food. You have to prepare to wait up to 15,20 minutes for your order. read more

Horrible line and service. Waiting in line for 20 minutes and can't get out of the line. Won't ever stop here again.

Wow. This location opened 30 minutes late. I went in to pick up my sons birthday cake. When they finally unlocked the door after I had to call I get the cake and walk up to the counter. The girl at the counter said absolutely nothing. No hi thank you not a single word. Never will be returning to this location. I have gotten many ice cream cakes over the years for special occasions. Not any more. read more

so it's 8ish, I was waiting about 10 mins at the speaker. I then get told it they won't be able to take my order for at least 30-45 mins because they had a big order. I left and saw 2 employees just standing at the window and manager was around. Management's need to do a better job. read more

NOT Sanitary! The young man in the drive thru was polite however, he had NO gloves on when he handed me my cone. Also without a napkin or a paper wrap around the base. Really? He's going to touch something barehanded to me that I am supposed to eat? Additionally, I did not get a receipt, nor did he turn my blizzard upside down like the employees are supposed to. I tried to call the manager, but no one answered. I was only able to leave a message. SO unprofessional! read more

I wish I could give this place no stars. Where do I even begin with this sorry excuse for a restaurant? I ate one steak finger because I was starving. Let me tell you, it was a bad move. I feel nauseous... the fries were obviously refried. They got EVERY SINGLE THING WRONG. The burger looked old and the toppings were incorrect. They didn't give me the water I ordered. The gravy was gross. I can't seem to get the taste of that awful steak finger out of my mouth. Do yourself a favor and stay away from this place. I am beyond disappointed! read more

Ordered 5 different ice creams and all were sour! Completely disgusted, everything went straight to the trash. AND they will not answer their phones so I can inform them they are giving out bad ice cream!! read more

Waited a long line for them to tell us no banana split. Terrible service as well. Don't recommend. Go to another ice cream place.

Customer service is terrible. Rude as hell person taking orders and almost throwing it at our faces. He also proceeded to contain himself with a horrible attitude. He claimed he was working 3 spots at once ? If that's the case look for some employees and don't take it out on a guest. read more

Check your drinks! My husband order a strawberry limeade and it was not even close to what he got. It was pure filth and I'm pretty sure they did it on purpose because it was soda with a sour drink in it. read more

TOTALLY DISGUSTED! Went to drive through and ordered some food and banana split ice cream. Been here several times with no issues, but today I encountered a very disgusting banana split ice cream i ordered. I noticed that the banana was covered in ice cream and chocolate. No biggie. I started eating as I dug in to cut the banana piece, it looked soggy and tasted funny. Upon inspection, I didn't realized the banana was very soggy and brown almost blackish in color. I felt nauseous and sick to my stomach after seeing all of that and didn't bother to finish t. I'm so disgusted at whoever in your restaurant created this disgusting what should have been a great treat. Totally disappointed and will never go back and will advise friends and family to never go here after this ordeal. Horrible!!! read more

Dairy Queen - Fast Food Near Me - Cypress, Texas

Haven't been here before and was pleasantly surprised. Steak fingers baskets were better than I remember. My picky 14yo son had a burger and loved it. Food came out and delicious. Wait wasn't bad as food is made when you order so I don't think I would drive thru. The inside is very updated and modern. They have a freezer section with to go cakes. Employees very pleasant. We will definitely be back. Thanks DQ! read more