Jose was great. He was training Hershel who was also amazing. He really seems to have the servers working well together. Thought she was the manager! Would be a 5 but we ordered potatoes with the cashier/manager at front. Once we realized we didn't get them, they asked for our receipt and the potatoes weren't even on the ticket. Hey couldn't bring us potatoes till we paid for them. We were deep into our crawfish and didn't want to take off our gloves to pay for them, so we said it's all good. Unfortunate they didn't want to spare us potatoes even after his mistake of not ringing up our potatoes. Potatoes are essential for every Crawfish experience. read more

Hank's changed in the move. You pay when you walk in and then seat yourself. There is a HUGE disconnect with the waiter actually knowing what you ordered. Had to ask multiple people to get our drinks and appetizers out (which came with dinner) and the beer was sitting on the bar without a pick-up. We ended up going to the bar for the next beer because two people said they would get it and never came back. Same with a to go container. Boiled shrimp was good. Boudin balls were late and meh. The fried shrimp only comes in a 6 piece and 3 extra pieces would have been $7+. Been a supporter of Hank's since they opened post Katrina. Spoke to the owner and he is working through the kinks. Because of Scott, we will try again in a couple of months. read more

Hanks is really goood . A little slow on service but it was good . I'm not a fan of the broth sauce because I'm not use to it being watery like that . The flavor was good. The dirty rice was nasty though .. taste like box kind .. The fried pickles were greaaaatttt !!! I loved them . Ambiance is family oriented .. 8.99 a pound , min of 2 . read more

Hank's Crawfish - Cajun/Creole Near Me - Houston, Texas

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Went to the new location. They just opened 11/5 so you can tell they are a trying to settle in. The place is smaller than the old one but they are getting it together. Orders are placed with a cashier and the food is brought out to you. I ordered the shrimp Po boy. It was cooked fresh and it was delicious. read more

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I went to Hank's 9n Highway 6 and Clay during peak hours on a Friday night. I was in a time crunch, and expected a delay, but I didn't expect to have to wait 45 minutes for a to-go order. As I had ample time to figure out what was going on, I noticed a few things: The cashier had to disappear from her register after every sale and run to the expo window to check orders- because there was no one running the expo window on a Friday night. This idea seems preposterous- even with a drive-thru window, there should be someone on the window AND on the drive thru register during your busiest shift of the week. The bartender was in a constant flurry of making drinks for the restaurant. I ordered a Bloody Mary, and saw she had to look up how to make it. You can't leave inexperienced staff on their own during your busiest shifts, they'll drown in the pressure. Maybe thats why there aren't more experienced staff- they all quit due to poor management. Speaking of which, management was nowhere to be seen during this time. I expect a manager to be keeping eyes on their staff during busy shifts in case of complications or emergencies on the floor and in the kitchen. I saw none of this. I only saw a restaurant that was cracking at the seams due to absentee management ant the problems that stem from there. Whomever is managing this restaurant needs to stop and walk a day in their employees' shoes. Your business will only get worse if you dont pay attention to how your workers are working. Get enough staff so that your business functions, and don't sit in your office all day and get out and interact with your staff! read more

The food is amazing and the staff are nice. I do prefer the old location, it felt at home. The new location is bigger and you have to go up to the counter to place your order. read more

Visited Hank's on a Tuesday evening, and the server was super nice and attentive. Bonus points for that! The restaurant ambiance was that of a typical seafood/sports bar restaurant. My family ordered: - 2 lbs of mussels with added garlic butter - Hank's Fried Rice - Mardi Gras oysters Not pictured: - Snow crabs - Shrimp - Beignets The seafood was flavorful, but I wished it had more sauce rather than a thinner, liquid consistency. I added garlic butter to the mussels, hoping it would be more saucy, but it still wasn't quite to my liking. I ordered mild, and for those who can't handle much heat, be warned--anything more than mild is pretty spicy! We enjoyed the fried rice, wings, beignets, and Mardi Gras oysters as well. Overall, a good experience. read more

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I wasn't too happy with the gumbo it had too much oregano.You read right oregano I didn't know you can add oregano.I order a large gumbo and it was plain no fish only shrimp.The bowl was small.Fish and shrimp were ok but I wish they would lessen the fries and add more shrimp. Also,service is not good.Getting someone to help you is hard to get.Bad service read more

Hank's Crawfish - It was too plain bowl too small and it was suppose to be a large.Im not going to order this one again.Too much oregano - Cajun/Creole Near Me - Houston, Texas

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Many things need new line approaches: 1. Customer service needs work Unfriendly staff [2 out of 5] 2. Service/Food Wait lacks menu knowledg. Food prep unsatisfactory in presentation [.1 out of 5] 3 menu items grossly overpriced. [1 out of 5] Perhaps if these action items are rectified business will be prosper. read more

They're closed ON MARDI GRAS DAY???!!! I like the food but it's marketed like Louisiana culture and closed on MARDI GRAS...go figure? read more

Very fun atmosphere and can be loud like you are in New Orleans. I'm not sure what the other yelpers saying the flavor is bland because the Cajun and Cajun garlic has very good Cajun flavor and can be a kick with only on mild spice. The beers are super nice and cold to my liking. The lobster crab bisque is so good! Best bisque u had in a long time. The lobsters are real and the crab meat. The crab cake also so flavorful! A must try for anyone who loves Cajun food or a fun atmosphere. The workers are nice, friendly and attentive. read more

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Batter for shrimp/crawfish bland. Unseasoned. Po-boy bread was soft, not flaky like real po boy bread. Crawfish (extra spicy) was spicy BUT no flavor. Just spice. Good size, but inconsistent. Some were too soft, some were hard to peel. Service was good. read more

This new location is a major downgrade. It's smaller, fast-food setup, and the whole ordering system is inconvenient -- you order food at the front and have to pay separately at the bar if you want a drink. The food was terrible. I ordered the red beans and rice and it had absolutely no flavor, and the rice was hard and undercooked. Overall, the quality has gone downhill. Whatever changed behind the scenes clearly wasn't for the better. I won't be returning. read more

The service, particularly from the bartender Supreme, has been unprofessional and at times noticeably rude. On multiple occasions, I have observed him drinking while on duty. This raises serious concerns about both his professionalism and the overall quality of service being provided. The only reason I have continued to return is because of the food; however, there are too many other establishments to choose from to continue tolerating this type of behavior and service read more

Awesome crawfish! Great service! Convenient location. Reasonable prices. Highly recommend

My favorite place to get seafood. Love the Gumbo and pounds of Crawfish. I'm from New Orleans and I was looking for a restaurant that serves great Cajun /Creole sdishes close to what I had back home and this place comes close. read more

I went in today at Hanks to try out their food. They are way overly priced for this food you get is subpar in my standards. Service is terrible. I asked for some lemons to go on my fish and shrimp and they brought me out these super thin slices of lemons I ask if I could get a whole lemon or a half a lemon so I could squeeze it to get the juice. They said me know that they prep it in the back of the kitchen. I ask if they have whole lemons in the back of the kitchen and they said yes ask if they could cut one in half and give it to me. They said no this is terrible. Their service is subpar. Everything is bad about this place. read more

Great food and great service!! Crawfish was great and beer was super cold!! I would recommend that you go there around lunchtime and happy hour! read more

Hank's Crawfish - Seafood - Cajun/Creole Near Me - Houston, Texas

Great food excellent service I will most definitely be coming back the food was cook perfect not one bad thing to say

Service food and location is no good. Flavor had no flavor service was very poor. Staff looks very rude. Didn't want to help out much .

I have been here several times over the crawfish season and it's worth it every time. Spice is subjective but medium is enough for me. They are always running some sort of deal during the season. I generally sit at the bar so service is quick an attentive. It's very New Orleans here from music to decorations. Trust me, next season I'll definitely be back here and if you beat me. save me a seat! Gonna go cry now since I've had my last crawfish of the season. read more

Hank's Crawfish - Crawfish - Cajun/Creole Near Me - Houston, Texas

September 19 has been the last day of me going in to have fun with all my friends that we get together at Hanks. Yesterday the MANAGER with the name of supreme, have to put his fights and disrespect me by yelling at me telling me that I was aggressing his waiters which was a lie. I could understand if he actually had talked to me with manners and professionally he is the MANAGER, but know what he did. It was wrong. He yell at me then my husband actually had to confront him. He needs to have people skills because he actually is a person that picks and choose his customers. I have been going to Hanks for a long time not only once but twice maybe three or four times a week. I have put all my receipts together and I come to find out at one month. I actually spent over $3000 just going to this restaurant which I am now going to start saving my money.. money I feel bad to leave all the group of people that I have met there but dear owner of Hanks Scott you really need to think about who really is behind the bar which is supreme. I see him picking up bottles of brown whiskey. I see him with glass of whiskey in his hand, taking it to the back, so maybe you need to actually put more cameras on your new location in order to find out who really is stealing from you. So yesterday which it was Friday the 19th I feel humiliated disrespect and I wanted to tell you something Mr. dear owner I don't come to your restaurant to ask for nothing for free. In the long run what goes around comes around CARMA WILL GET YOU SUPREME. I will pray for you. This is what I spent @ you Restaurant SCOTT DEAR OWNER BUT your UNPROFESSIONAL MANAGER SUPREME DID THIS SEPTEMBER 19. NOW MORE MONEY IN OUR POCKETS. read more

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Me and my family always go here's a lot. The food is always real good. If you want a good Louisiana style this is definitely the perfect place for you to try. read more

Nooooooo!! Not my Hanks! I would give a 1 star for today's experience, but because they have consistently had the best crawfish on the planet, I will give them a break. It's still April, yet these were FROZEN. You can always tell by the chewy, chalky texture and the bendy shells. That's why I never order their snow crab! But not the crawfish in peak season We can accept 1 crappy experience out of 10 plus years of awesomeness.. but we were told it's because it's late season by the manager. late season!!? It's not even May yet. We've had them at the VERY end of the season and the VERY beginning. The only difference was smaller in size and a hard shell. Either the manager is dumb OR he thinks we are. Terrible. We drive over an hour for this and feel completely betrayed. I took the amazing juice and plan to make some at home. thank goodness we were eating them 2lbs at a time so we could cut our losses and go somewhere else. RIP HANKS. Thank you for the years of good times, great music and epic crawdads. read more

Hank's Crawfish - When the sauce is MUCH better than the previously frozen craw daddies - Cajun/Creole Near Me - Houston, Texas

Update: Went here about a year ago and the crawfish and service were crap. Decided to give them another try this weekend . They said the crawfish they had were live so I was contemplating ordering some. Our waiter said he could bring a sample (which he did... FYI, a sample is $2). The 2 crawfish he brought were mushy and old. I decided to go with something else. My partner wanted the fried rice since that was his favorite. We thought there was no way they could mess up the fried rice and we were wrong. It lacked flavor and was bland. Needless to say, we will not be going back. An establishment that was once our go to has now turned into a won't go. read more

Never disappointing, the Red Beans and Rice with sausage is delicious. Varios flavors for crawfish to choose from.

Crawfish was fantastic! Service was even better. We will be back very soon to try out the many other items on the menu that sound wonderful. If everything else is as good as the crawfish then this might end up being our new once a month spot. Wendy was our waitress and was seemingly always right next to us when we were needing anything. I hope she's there next time as well. read more

I went into Hank's today for a quick 2 lbs fix of crawfish. Unfortunately it left a very bad taste in my mouth. First the crawfish was served with about 20 ounces or boil/water in my bag, which made the crawfish continue to cook. 1/3 of the crawfish were mushy. Second the crawfish were very very small. Third the favor was marginal at best. This was all at the hefty market price of $10.99 per pound. Garlic, potatoes and corn will cost you extra. I would not recommend Hank's for your crawfish experience. read more

Got here right after opening. Ordered étouffée on lunch special. Came out like watered down soup with a small side of rice. Asked for more rice and never got it. Although it's been a few years, I've had it here before and it was good. After this experience and the poor service, I won't be back. read more

Visited family in Houston recently. Loved this place, great atmosphere, service was a little slow but they were busy. Blackened catfish, oyster poboy, gumbo, okra - all were exactly what I was hoping for (I live in New Mexico and don't get seafood very often). Will return on my next Texas visit. read more

Great service & great food Also the atmosphere is really relaxing I recommend this place read more

Hank's Crawfish - Gumbo - Cajun/Creole Near Me - Houston, Texas

The grilled red snapper was the worst I've EVER had - threw it away. It was highly over priced.

DO NOT GO!! The waiter stole my debit card information and used it to pay for their car note and tried to order delivery from RazzooCajunKitchen with my card. My waiter was tall dark skinned with curly hair. Everything was traced back to him from my bank and the car company he used my card to pay. Smh can you imagine someone stealing your information as you are paying your bill at a restaurant. A police report was filed and I hope he gets fired soon! This is unacceptable read more

I have to say the food was excellent. I ordered the smoked sausage with red beans and rice, a grilled chicken salad, and boudin balls. I feel this is the best cajun food I have had in the area. The place is small and not a lot of convenient parking but that's ok. The reason they got 4 stars and not 5 was how they do to-go orders. I had to call 4 times before anyone answered. They said 15 minutes. I get there 20 minutes later and pull up to the to go window and had to call the number. They said it will be a couple more minutes. No problem... then 10 minutes go by and i call again and they said just a couple more minutes. Another 10 minutes go by then the order is ready. I do have to say it was worth the wait but that was way too long to wait. read more

I've been wanting to try a new crawfish place since I'm tired of the same ol places. Kind of a disappointment at Hank's. Let's start with some positives... the service was good. There were plenty of menu options, and all the sauces you need are on the table. Started with some fresh, raw oysters. These were probably the best dish of the night. I really enjoyed the mignonette that came along with it. The wings and fries combo was... just that. Mild wings tasted like Frank's hot sauce and fries were bland, not Cajun. Crawfish bisque tasted very...premade? Didn't have a "from scratch" flavor. The worst item off the menu had to be the crawfish, which should be the star! I ordered crawfish with garlic butter mild. It has no real flavor and the garlic doesn't even come through. The crawfish sauce was runny, and looks like it was boiled in water and butter. I know this place is a fave for many, but no bueno for me. I can honestly say I would never return again for the crawfish. Maybe the raw oysters, but that's it. read more

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crawfish had good flavor but extremely small, smaller then a baby pinky nail. shrimp tastes funny tasted raw and over cooked at the same time like they cooked it on high and didn't let it fully cook but yet the shell was stuck to shrimp. i also ordered the stuffed shrimp and came out burnt they saw it in the back and still sent it out. boudin ball 3/10 read more

Hank's Crawfish - Cajun/Creole Near Me - Houston, Texas

I got these and the mud wasn't wiped off, GABRIEL WOULDNT let me RETURN MY ORDER & WAS RUDE TO ME. Look at the pics you can see clearly that there is still dirt on here. I live 32 mins away and I'm sooooo upset about this!!! read more

Hank's Crawfish - Nasty crawfish with dirt on it - Cajun/Creole Near Me - Houston, Texas

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They had the ac on while it was 39 degrees outside. It wasn't busy at all and we were waiting forever. Don't get crawfish, very watery & the wings & fried rice was terrible. Wouldn't recommend going & I won't ever be back, was very disappointed. read more

Stopped in for crawfish while in town and this place was super busy! We came in at 4:30pm thinking we may beat a crowd, but it was packed with diners and to go orders. This spot has a drive thru window too!!! We ordered ten pounds of crawfish spicy with potatoes and corn and a pound of shrimp. The crawfishes were huge. We could even grab meat from the claws. The shrimp was also huge. They are professionals here and know how to make a crawfish and shrimp boil. Usually when you request spicy it isn't spicy at all, but the crawfish was definitely spicy. We were loving the spice. The cashier at the to go counter was nice. Don't forget to get your gloves to eat this. The gloves were definitely handy and you will need it! I enjoyed this spot so much. Wish I could be there now enjoying some delicious food. read more

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Food and service was good but come on Hanks... You shouldn't be serving customers in these disgusting old cups. Buy new cups for the customers that support your establishment. You can afford it!!! read more

Hank's Crawfish - Cups they are using at Hanks - Cajun/Creole Near Me - Houston, Texas