Title: CUSTOMER SERVICE - EMPLOYEES ARE A JEWEL I thoroughly enjoy eating at this restaurant. The food is consistently flavorful, and whenever I'm missing New Orleans, this place gives me a taste of home. What keeps me coming back is not just the food, but also the outstanding customer service. The staff is always kind, welcoming, and attentive. Many times, I've placed an order before work, and they have it ready with the same level of care and hospitality as if I were dining in the restaurant. That level of service is truly appreciated. The food is always fresh, hot, and prepared consistently. One of my absolute favorites is the remoulade sauce. It is incredibly flavorful, tasty, and complements the meal perfectly. For health reasons, I recently ordered the Kids Catfish Meal, and it was the perfect choice. The portion size was more than enough, and I even had dirty rice left over to enjoy later. The meal includes an entrée, side, and drink, making it an excellent value for the price. It's refreshing to find a restaurant that delivers both quality food and exceptional customer service on a consistent basis. The employees are truly a jewel, and their dedication does not go unnoticed. Highly recommended! (5 Stars) read more

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This is our second time eating at this restaurant. My daughter wanted to eat here for her 17th birthday. We love the Cajun feel and music. Along with the variety menu options. There's something for everyone even those who cannot eat seafood because of allergies. The set up is cafeteria style serve yourself. You place your order, grab a tray with flatware, and cups. They give you a buzzer when your food is ready and you seat yourself. It's quick and easy. Service was super fast! We received our food plus any add ons not long after we placed our order. Overall service was excellent. read more

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Came for the shrimp feast. I order when I got close less than 10 minutes from arrival, and was quoted 10 minutes My food was already bagged when they assist me. It's now $21.64 My shrimp was cold and the texture of crispy was NOT in existence. I called back several times, left a vm. Maybe I'll hear back. My chauffeur, has already begun to drive away when I notice and took my first bites. It's been awhile since I've been here, and looks like it will be another time out for me. I did enjoy a live music for the moment I was there. Which was nothing at all. We parked in the 15 minutes for to go read more

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I really wanted to enjoy this place, but unfortunately, the food fell short for us. The pasta dish had absolutely no Cajun seasoning -- not even a hint. After my first bite, I immediately spit it out because it tasted like something I could easily make at home. It felt like a waste of time and money. If a dish is labeled "New Orleans," I expect bold flavor and spice, and this just didn't deliver. My husband ordered the Blackened Chicken Royale. He said the blackened chicken itself was decent, but everything else on the plate was subpar. I also ordered two pounds of crawfish to give a full review. The crawfish was actually decent, but not memorable enough to bring me back. They had several drink specials, which I appreciated, and the bartender was friendly and cool. However, our drinks didn't have anything particularly special about them. Our bill came to about $85, and we ended up returning the pasta because I couldn't justify paying for something that lacked so much flavor. I truly hope the owners see this and take it as constructive feedback rather than personal criticism. The recipes or flavor profiles may need to be revamped -- especially if you're going to reference New Orleans, which is known for bold, authentic seasoning. I'm always looking for flavorful, authentic food, and unfortunately, this visit didn't meet that expectation. Ambience was cool. Staff took care of us! Great people there. read more

Orleans Seafood Kitchen - Cajun/Creole Near Me - Katy, Texas

Love this place for New Orleans style seafood! It's pretty big and they have tables that seat 6 which is nice. I especially liked the NOLA style frozen drinks. I had a hurricane and an octane and they were both strong! They also will let you order drinks to go! The crawfish was cooked very well and the bbq shrimp was delicious! It's not a traditional bbq obviously, it has a tang to it, traditional New Orleans style bbq shrimp. Anyways, I'll be back! read more

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Orleans Seafood Kitchen is a casual and family friendly cajun restaurant that satisfies without breaking the bank. This is one of those establishments where you order, find a seat, and then pick up your food at the front counter. There are bussers going around, so you do not have to clean up after yourself. I ordered the 1/2 po boy, fries, and gumbo (upgraded to bowl) for lunch and I found it to be very satisfying. The oyster po boy was great and filled with fresh and crispy oysters--all I needed was a bit of Louisiana hot sauce to bring it all together. The fries were good as well, but nothing to write home about. The gumbo was the highlight of the meal and I am glad that I upgraded to the bowl. You are given a choice of seafood or chicken and sausage when ordering the gumbo, and I chose the seafood option. The gumbo was filled with crab meat, shrimp, and tons of crawfish tails, all tied together with the deep, rich, and slightly spicy stew. All of the staff that we encountered were pleasant and helpful as it was our first time visiting. The total wait from ordering to receiving our food was maybe 5 minutes--great especially since they were busy for lunch that day. Can't wait to be back! read more

Orleans Seafood Kitchen - Cajun/Creole Near Me - Katy, Texas

We've eaten here now 3 times. The first time we had fried seafood and weren't impressed. So glad I waited until this time to review them. Now that it's crawfish season we came here on our daughter's recommendation and they more than made up for the mediocre fried food! This is authentic Cajun crawfish! No spice levels, no different flavors and no goopy garlic butter. Just Louisiana Cajun boil and they're full of flavor! The Hurricane is also nicely boozy! The only drawback is they don't boil their corn or potatoes with the crawfish so they're 100% unseasoned, which is weird considering the authenticity of the crawfish themselves. Anyway, get fries on the side. read more

In the category of restaurants, this place doesn't disappoint. The service is fast and friendly, you pay first, then sit wherever you like. I always order the crab claws (sautéed or fried), which come with either French fries or dirty rice. Both are great options. This was actually one of my first seafood experiences after moving to Texas and it's still a favorite. The laid back atmosphere, self serve drinks and bar with a variety of frozen options make it a fun and super casual spot. Desserts are good too and the prices are very reasonable. read more

Crawfish pistolette - small french roll stuffed with crawfish etouffe. Served hot with juice a flowing out the top! Soft french roll inside, crunchy on the out. Needs some heat, but that's what the bottle is for! YES. Pasta St. Charles - crawfish, Shrimp, Sausage, Pasta in a sauce! Yeah Buddy! This pasta was full of the good stuff. Tender pasta, plenty of sauce and a really good portion to boot. Hush Puppies - need sumthin to dip in the pasta to get all the deliciousness from the bowl! Damn these are good! Perfect cook with killer crunch. Best Puppies I've had in a long time! Do I do dessert? Looks can kill o'er here so I may hafta take one to go! Excellent read more

Orleans Seafood Kitchen - OL Crawfish Pistolette - Cajun/Creole Near Me - Katy, Texas

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First of all again... the food is excellent, as is the frequent diner program and the service is excellent too. This is an update to my first review. I appreciated Chance (one of the owners) answering my previous initial review. HOWEVER... the issues I originally brought up with the condiments still exists. I went back tonight (8/6/26), got the $19.99 24 shrimp special, a side order of coleslaw, and 2 a la carte stuffed shrimp for a total of $36.87. I asked for 4 extra cocktail sauces and one tartar sauce with my to go order. AGAIN, I was charged $1.00 a piece for the extra condiments, but when I initially asked about it in the bill total they, left out mentioning it again. Because I ordered on the frequent diner program, the receipt came to me electronically in a text, and I happened to look at it... sure enough there was a $4 upcharge they didn't mention when I asked on the receipt. I went back and told them I wanted that refunded and Ian (the manager) refunded it. Alyssa helped me initially and was wonderful but didn't tell me she was charging me for the extra cocktail sauces when first asked, which bothers me because this is now the second time this has happened. Please fix this or make your up charges for condiments at least more reasonable (like .25 cents a piece). It was frustrating to have the same thing happen again with no transparency to it. Loved the food but this policy is is wrong and the way it's being executed "looks /feels sneaky" ( not saying it is, but it feels that way) because of the lack of mentioning it up front, even when asked. I appreciated Ian refunding it no questions asked. If you want the receipt numbers I have them. read more

Service was quick. Warning you place your order and pay at the order desk. There are no waiters. My order was correct. I got the crawfish pistolette and an oyster po- boy. The pisto leerte was seasoned well. It is a little like an etoffee stuffed in a French bread ball. The bread was crisp and hardy. The oyster sandwich came out like warm, the oysters were over cooked, so the flavor was a little bland. You get ample servings for the price. read more

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First time ordering food from Orleans Seafood. My daughter ordered seafood gumbo and étouffée. I ordered a cup of chicken and sausage gumbo and two boudins. Never heard of boudin being served with pickles and onions. Food was fairly priced and somewhat good. I was unaware that the boudin was spicy because it is not listed. The gumbo is descent. My daughter said that her food was okay but nothing to brag on. Overall, it was a meal that could be tolerated. FYI: Please advise your guests on food that is spicy! All people cannot tolerate spicy foods. read more

The food was delicious we had crawfish & the Cajun wings 10/10. Service was nice & fast. Only thing is that Apple Maps says they close at 11PM on Saturdays - they actually close at 10!!! read more

Orleans Seafood Kitchen - Crawfish - Cajun/Creole Near Me - Katy, Texas

Food here is always great and really reasonable priced. The customer service was great! It wasn't, but just the right amount of people, so the noise level wasn't too loud. Overall a good time was had! read more

Orleans Seafood Kitchen - Cajun/Creole Near Me - Katy, Texas

Orleans Seafood Kitchen simply works for me. I've have five visits to the Katy location each was with a group of ten or more. They do an excellent job accommodating large parties and pull it off without accepting reservations. The food is great (helps to like fried food) and prepared quickly after ordering at the counter. They have a bar with friendly bartenders and excellent drinks. I was pleasantly surprised to see/hear a jazz saxophonist playing in the early evening. read more

I've been a few times, I've enjoyed the food each time. I went for my birthday in September for drinks and food and it was great, I do recommend this place. read more

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Stopped in tonight for dinner with the Hubby. We sat in the bar area and the bartender is always on point! My husband had the Cajun Wings, Boudin Egg Rolls, Strawberry Hennessy, and Concussion. He enjoyed everything! I had Shrimp and Crawfish Étouffée with Broccoli and Cheese. It was good but the Étouffée could have been better. The Fleur de Lis martini was perfect, just the way I like it! The restaurant is laid back and family friendly! They also have Happy Hour from 2-6, Monday-Friday. read more

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I been going to Orleans for many years and the food overall is good, but I use to love their catfish poboy. It's dressed well, but the last three times the catfish is non existent, and so thin that there's more batter then fish. Orleans if you read this you need to stop skimping out on the catfish. read more

Orleans Seafood Kitchen - Catfish Po'Boy - Cajun/Creole Near Me - Katy, Texas

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We've been going to Orleans for years and I can honestly say the quality has remained unbelievably high. Whether it's the friendly counter staff (who help constantly with getting points, answering questions and other things), the timeliness of the dishes or the food itself (more on that in a sec), Orleans delivers. My absolute fave dish is the stuffed shrimp platter. I've had stuffed shrimp before, but this is by far the best one. Something about the stuffing, which has a deep flavor and has princes or shrimp incorporated into it also, just elevates the entire dish. You also can't go wrong with the classic fried shrimp platter, which has an excellent deal on Thursdays! Every dish really captures the spirit of New Orleans cooking. The inside is homey and informal. There's plenty of room, though Sundays can get crowded fast. A little bit of a drive, but completely worth it! read more

Orleans Seafood Kitchen - Cajun/Creole Near Me - Katy, Texas

This was our second trip and will not be our last. This time my husband and I shared the seafood fondue. My only complaint was there was more bread than fondue. When we go to Papas we have to ask for more bread because we get so much fondue. We also shared the crawfish poboy. I ate half before I took the picture. Whatever sauce was on it was absolutely AMAZING!!! Yummmmm!!! We will definitely do that one again. We also shared a bowl of gumbo. The roux was heavier, almost burnt. Not my favorite but not terrible either. The atmosphere was very loud with the high ceilings and the saxophone player, but we definitely love it and will be back. read more

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Came to Orleans Seafood Kitchen with my boyfriend and had such a good experience. The food was so good. I ordered the shrimp po'boy and char-grilled oysters, and both were 10/10. The shrimp po'boy was perfectly crispy, seasoned really well, and packed with shrimp (no skimping at all). The bread was soft but still had that slight crunch--chef's kiss. The char-grilled oysters were amazing too... super flavorful, buttery, and cooked just right. Definitely recommend getting those if you come here. On top of the food, our bartender Niyha made the night even better. She greeted us as soon as we sat down, had the best energy, and kept us entertained the whole time. She even made me a custom drink that wasn't on the menu and it was soooo good. Her service alone is a reason to come back. Overall: great food, great drinks, and top-tier service. We'll definitely be back! read more

Came here during lent to try their seafood options and we were not disappointed! The ambiance was great. Large capacity restaurant and very packed with a line nearly at the door to order food. But never felt too loud or obnoxious. Decent amount waiting in line to look at the extensive menu to figure out what we wanted to order. First you order and then you find an open table to sit to wait for your food with a buzzer. Very nostalgic decor of the French Quarters in New Orleans. Multiple TVs with the college basketball games going on. They even have a full service bar area. The cashier who took our order was very nice and patient. Our food was very hot, fresh and delicious when it came out! When ordering a drink (I got the hurricane), you hand your receipt to a bartender at the full service bar area and they make your drink and bring it to your table. Our order: Half dozen chargrilled oysters- 4.5/5 came with toast instead of crackers to eat. Good Parmesan and butter toppings. Crawfish etouffee with fried catfish filet with fries and dirty rice- 5/5 amazing breading on the catfish and large filets. Crawfish pieces were large and well seasoned. 1/2 catfish poboy with seafood gumbo- 4.5/5 came with fries as well. Gumbo was good, but slightly more peppery than usual. Hurricane 5/5- premixed so it came out super quick. Not too sweet or strong. We can't wait to come back to try more of their menu items! read more

I stopped here for some take out and we were pretty pleased. We ordered a shrimp poboy, crab legs, crab bites, & alligator bites. We really liked the crab legs & crab bites. My son loved the alligator bites but my husband didn't like them. The poboy was just okay, I wish they had true New Orleans french bread, it would make all the difference. In fact, we still haven't found a place that does. Pappadeaux is the closest. The place looked okay when I picked it up & they had a saxophone player live, which was very nice. The restaurant is not fancy or anything but it was clean and it smelled good. Overall, I would recommend it. read more

Got Catfish and gumbo! It was pretty good. I like the place and the atmosphere, but if you get sat to close to the restroom unfortunately you can smell the restroom. I didn't really interact with the cashiers, but the server was respectful and quick. read more

Good food and fast service. Nice staff! I had the pecan crusted trout and gumbo and everything was delicious! I didn't give them 5 stars because I wish the sausage was cooked crispy with the grill marks on it before putting it in the gumbo and also they didn't have the Mahi fish I wanted at first. Still, overall good food and service! read more

Orleans Seafood Kitchen - OL Pecan Crusted Rainbow Trout - Cajun/Creole Near Me - Katy, Texas

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This is a casual New Orleans / seafood restaurant that we dined at on my partner's birthday. The decor/atmosphere imitates New Orleans. You order at the counter, and they give you a number to sit on the table and if you have drinks you take your number to the bar to pick up your drinks. There was a live music the night we were there which was nice. New Orlean and fried seafood cuisine. I wanted crab legs and was happy to learn they had a crab leg boil (that's not on the menu) and available for me to order. My partner got some type of seafood platter with grill oysters, I think. The food was ok, nothing to write home about but still decent. If you enjoy fried seafood, you will probably enjoy it. read more

Yesterday was my first time visiting this restaurant. A friend recommended it since we were in the mood for crawfish, and Orleans was offering a great special that was hard to pass up. We sat at the bar, and the initial service was quick and efficient. I arrived around 4:47 PM. The crawfish itself was good, and I would definitely come back for more. However, I did receive quite a few dead ones, but I do want to acknowledge that the manager promptly replaced them, which I appreciated. Now, this is where my rating drops to two stars. As it started to get busier, it seemed like there may not have been enough bartenders to handle the crowd. Around 6:10 PM, we tried to get the bartender's attention for our check, but she was engaged in a continuous conversation and not paying attention to customers. When I finally got her attention and asked for the check, she told me "one moment" but it took an additional 35 minutes to receive it. During that time, she stopped to assist every other table and continued making drinks, while we were still waiting. When I followed up, there was no apology just a quick response that she would get to it. To make matters worse, when I finally went to pay, she abruptly took the machine out of my hand and mentioned they don't look at the feedback at the end of service. That interaction felt dismissive and unprofessional. I'm not expecting perfect service, but this experience fell well below expectations especially with other staff nearby. There's definitely room for improvement. read more

Amazing season and service is fast The menu is very flexible The drinks are very tasty

There for the crawfish, crabs and shrimp boil. We ordered and waited then they informed me they ran out of everything. We had to order something else instead of leaving because we waited a long time already. Got a refund for the difference but I will have to check with the bank if it went through. No other attempt to make it right - sorry. Disappointed. read more

YALL!! I am Louisiana bred and I am telling you this tasted like home. The food is seasoned very well and tasted amazing!! The servers were super nice and the drinks were nice and strong. The atmosphere was amazing!! I felt right at home. Hear me when I say this go PLEASE!!!! You won't regret it!! read more

Orleans Seafood Kitchen - OL Chicken Fried Chicken OL Pork Chops - Cajun/Creole Near Me - Katy, Texas

There are several Cajun-style spots in town, but Orleans stands out as the absolute best. I eat lunch there often, and their fried alligator is hands-down the best I've had--and I've sampled them all. Their pasta dishes and bread pudding are also fantastic. Honestly, I've never had a dish I didn't enjoy. The only drawback is that they prompt for a tip when you pay, even though there's no table service for food delivery or drink refills. read more

Being from Seattle and just being in Houston for work had to try some southern Gumbo and was not disappointed everything was so good and got out of their for like 37 bucks. Super impressed read more

I came in to get a bowl of gumbo today at 2:08pm. I got food poisoning from it a few hours later. It was also the only thing I ate. I've been here several times and have never had a problem until now. I called to speak to the manager to let them know if they still had that same batch, that it needed to be thrown away. His response and tone was mind blowing. He probably should consider any other job but customer service. I didn't even ask for my money back (since I'm already far away. I do not live in the area anymore. The manger replied to me, "well we test the food every day, and I'm sorry you're not feeling well". His tone was so dismissive (as if to imply that he didn't believe me, or that he thought something else made me sick). I barely made it to bathroom and this is the response I got? Wow! I wasn't even going to make a review until he responded that way. I will never come here!!!!! read more

They have so much good food here I had the catfish this time but usually I have the salmon Orleans and that is so yummy. Definitely recommend going here. They have good booty and eggrolls and I think it's the seafood fondue is really good. Also, definitely try them out. They are worth it. read more

Orleans Seafood Kitchen - Blackened catfish with green beans and dirty rice - Cajun/Creole Near Me - Katy, Texas

Food and service are really great. Menu is limited but substantial enough to accommodate every pallet.

I was craving Cajun food, so I decided to stop by after my car wash nearby. The Shrimpfest was mid, but on the upside the price was good for the portion. I had to order at the cashier and pick up my food at the front when the buzzer buzzed, so I can't quite rave about the service being amazing since everything was nearly self served. The place had plenty of seatings and a decent sound level for people to chat at the table, so I can't complain. Overall, a mid place. read more

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Excellent tasting food service was accommodating with the good atmosphere as usual. Price and food portions were adequate.

When I'm visiting from out of town, I always look for something different, so a Cajun place fit the bill. I ordered a large portion of the shrimp ettouffe, and it was LARGE. The place was busy, but it was ready in about 5-7 minutes and was served hot and very good! I loved it. The service at the walk-up counter was fast and kind. Overall, the place was a bit of a mess with many tables not being clean; I had to search for a clean place to sit. This is always a turn-off for me, and generally makes me not want to come back. So the food was great, but the cleanliness was off-putting. read more

Orleans Seafood Kitchen - Shimp Ettouffee - Cajun/Creole Near Me - Katy, Texas

Orleans seafood used to be better but for some reason it's not the same as before not sure if management has change our what but it's alright now the food is decent and the service is somewhat good giving my honest opinion. Definitely give it a try it's not bad just could be better. read more

Orleans Seafood Kitchen - OL Blackened Tilapia, with OL Med Craw Etou and broccoli - Cajun/Creole Near Me - Katy, Texas

This is just for Crawfish. I was disappointed because the crawfish is not seasoned. They give you your choice of a dipping sauce. The sausage was great. The corn and potatoes also did not have any seasoning. The service was good and the ambiance is pretty nice. I enjoy some of there other dishes but the crawfish is disappointing. Sorry folks. read more

Orleans Seafood Kitchen - Catfish Orleans - Cajun/Creole Near Me - Katy, Texas