1st time stopping by and I asked if they had any fastener for a license plate for my vehicle. The…read moreresponse? "I don't knowwwwww. That's all we got (points at the wall). I proceed to ask, "ok, do you guys have a 1/4-20 screw or an M6 bolt?" The response again "I don't knowwwwww. Why don't you come back here and take a look?" I proceed to follow but stopped where it looks like only employees can go. The lady proceeds to head to the back as I waited. Then I hear "well the guy is supposed to come back with me, blah blah blah". I'm not sure if she's just having a bad day or what but, I recommend you find a different job. This job requires customer service (which you lack) and the knowledge of at least what the store sale and general automotive stuff. I'm not surprised about the other reviews 3 stars and lower.

Dude just hung up on me once I started asking if they had a part in stock. Guess he couldn't be…read moref*cked to look lmao

-1 star for pricing, it could be more competitive. Also, there is sometimes a line at the…read moreregister.(I have been here more than once) they usually have plenty of people helping at the parts counter, but can be slow with checking people out. Store is clean. The isles are taller than Advance Auto Parts making navigation a little more tricky. Selection is good. I got what I needed, an adaptor for my ratchet. 3/8 to 1/4. The adaptor was $7.68 and it is not as strong as the ones made for impact guns. The parking lot is a little small. The parking lot for the auto zone down the street is much easier to find parking in. Advanced auto parts on evergreen way has a huge parking lot. So if you have to tinker with your car a little, that one has plenty of space. I forgot my wallet! But luckily I was able to pay with Apple Pay, thank goodness.

Always able to wander in with older VW parts needs, and, they provide!…read more1981 vw pickup 1997 vw Jetta Thanks O'Reilly

This is a good AutoZone location. They have just about any item you would need to accomplish…read moreautomobile maintenance and repair. The staff is knowledgeable and provided adequate assistance during my visit. I would definitely visit this AutoZone location again, for my automobile maintenance needs.

I needed a battery today, ended up at Auto zone on 168th street. I am so happy that Ryan Hammond…read morewas at work. Very knowledgeable about his job, my car and answered any question that I had. He really helped me make an informed decision. I really appreciate all you did for me. I was having a bad day and he was awesome. Called me by my first name which really helped me feel better. Thank you, Ryan. Tiffany Neal

Came in to buy new wipers. The guys there helped me get the right size and even put them on my car…read morefor me.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

After visiting O'Reilly down the street, and getting the last battery for my 2008 honda key fob, we…read morewent to Autozone to see if they can input the battery into the fob. (O'Reilly didn't have the tools to open my fob and it felt like customer service over there were having a not so great day; tone and stuff were not welcoming...) Autozone has the small tools needed to open the key fob since it's a very small screw. As soon as we walked in, they were friendly! We met up with Jose who was humorous! He inputted the battery for FREE!! Unfortunately they didn't have anymore batteries here but we will be back and owe him some tacos! Hahaha Jose is so nice and helpful! Please keep him! Thank you Jose!!!

When I walked in I wasn't greeted. That's fine though, i'm not sensitive. But as I walked around…read morethe store, this one employee(who failed to greet me) walked right past me as I was looking for an item. I couldn't find the performance tool fluid pump. So after looking for a bit, I went to the counter where a very nice guy helped me out after helping someone else. But before that occurred, this same employee who wasn't in uniform looked at me and walked into the break room they have behind the counter in between the storage isles. That is when I started playing the video of me waiting there. Not only did he not ask me if I needed help finding anything, he also left his coworker to handle the other customer and myself. The nice employee helped me find where it was in the store, but unfortunately they were out of stock. 3 stars goes to the gentleman who helped me. Minus 2 stars for the employee with the pony tail and lack of inventory. There is a picture of the problem employee attached to this review.

My card was stolen. I went to the store and said that I had a credit balance but my card had been…read morestolen. They said they couldn't help me with that in the Everett, WA store, and that without the card I couldn't access my credit balance by any other means. They gave me a new card and said to register it online. I've attempted to register the new card, which I've had now for a couple of weeks, and the website says my "membership can't be verified." I signed up for a new account on Autozone.com but there was no place to add my new card number. Apparently the Autozone.com user account and the Autozonerewards user account are two different things? I'm through with Autozone. I hate this sort of runaround! The IRS is easier and simpler to deal with than Autozone's loyalty program. PS: I attempted to enter this comment on their website when cancelling my autozone.com account to clue them in. The site gave an error and said "please enter a valid reason for cancelling your account." I cut the text out and replaced it with "you suck" and it that was apparently acceptable. They must be used to that remark, but aren't capable of receiving constructive criticism. Go to a real auto parts store that doesn't have this mickey mouse gimmick of a "rewards" program.

Store members really helped me out in returning something my hubby gave me a lot of crap for -wish…read moreI would have gotten the name of the girl with curly brown hair who said she operated things in the back :) She went above and beyond I really appreciate it :)

Went in because I desperately needed new wiper blades. A very nice man by the name of Gavin put…read morethem on for me. I was very grateful. The whole staff in there was lovely and you aren't going to be disappointed.

My partner and I stopped by last night for some wiper blades and bulbs for my head lights and tail…read morelights. I had just bought the car from a private seller and unbeknownst to me, it had only one working light (yes, I know, I should have checked, so there's a free PSA). Anyhow, we got to AutoZone about an hour before closing and we were helped by Paul. I fully expected to just pick up the lights and we would install them ourselves. Paul generously offered to help with the install of everything! Because I had three bulbs out, it took a good amount of time. It was cold, and dark, but Paul was really kind about it. He was friendly and as he helped us out, he shared how much he enjoyed working on cars, coming from a long line of mechanics. Really, he went above and beyond helping us out. It looks like AutoZone supports their team members with Professional Training -- get this man a mechanic's license! I hope that Paul is supported in his endeavors with as much generosity he showed to the two of us trying to get home safely. Nice work, AutoZone in Mill Creek!

Excellent service and good auto parts store. I usually recycle my oil here. The guys here are very…read morehelpful. Highly recommended.

absolute hot dog water customer service. homeboys never replaced a battery in his life. they don't…read morehave a working wrench set to take off the leads lmaoooo. lil bro said well sorry that's our price but auto zone will probably be cheaper. crazy because the slogan on the back wall says "better parts....better prices everyday"

It was an absolute pleasure having to deal with these guys. They assisted me with my purchase,…read moreexplained every little detail about the battery I was dealing with, and even exchanged the unit after it has proven itself as not fully meeting my expectations. Very friendly, very professional. Will come back to this store again in the future.

Called a number of auto parts business's to get a quote for a new battery for my 1985 Chevy Sprint…read more Don was super good about my request for a Group 45 battery for my car, which my repair manual calls for. He had brought Group 45 battery because of the above. That is service above and beyond. After the battery was installed, I asked the employee who installed the battery if he had a recommendation for a trickle charger. He recommended me a product that will fill my needs and the price is in my budget. Don said he will call me when he gets in stock... Very happy customer.. :). :). :)

Extremely rude to customers. Asked for a product and the store associate got angry and aggressive…read morewith me after I told him I need a different one because that one isn't going to work. Advanced auto is down the street

One of the good old school parts houses where the guys behind the counter know about parts.read more