I am filing a complaint with the BBB regarding my Coleman 17B Camper. Multiple calls, text messages to my sales rep & text messages to their sales text chat with zero response. I was sold this camper recently and the BTUs on the AC were guaranteed on their site at a minimum of 8,000 BTUs. The current unit is a 5,000 BTU max. Additionally, during the initial tow, as documented by my texts within a day -- the trailer created dents in the metal panels due to the fluctuation in the framing. Camping world is zero help. I should have listened to the reviews I read before I bought. Don't buy here. read more

Sales person was amazing!! Not pushy and very transparent!! We will definitely be back!!

Just Bought our First Trailer and Couldn't be Happier. If you go get Mark, he was great and never pressured us at all. Understood our budget and what we wanted. They really don't pressure you here, even if you just wanna walk around and see what they have they have a lot of patience and help out a ton. Thanks again you guys for your help ! read more

Updated as of 12/11/23 I have changed my rating. We were contacted by Camping World, the corporate office also and working to get issues resolved. The best part trailer was not delivered. Will update when trailer is completed and appreciate all the follow ups being done as of yesterday . read more

Once again, Camping World comes up short. Not by just a little, but a little turns into BIG in no time. It seems they are more interested in interest. They are now selling new RVs, and their customers are being shunted if you only want a part. Isn't that how Camping World got it's start? With parts and supplies? Now why would you Not want customers, with money in hand, to come to your store? People who Used to use your store can now go online without the hassle of going to the store and getting irritated. No real customers there anyway, one other lady in the whole store, and she had nothing in her cart. Good luck with that. Once you stop customers from coming in, you have lost the sale, can you afford that? I personally think that they cannot. I for one, know that I will Never go into another CW as long as I have an RV. Everything is cheaper than the store, and the employees are way nicer! I am NOT talking about CW online, just online to another 'store'. Good luck in your travels and happy camping fellow RV'rs! (they don't even deserve 1 star) read more

Otis to out agent thank you for helping us to get a camping trailer. We love it!!! He's amazing walking us through all the one we need to know. We are first time trailer owner.. but we gelt comfortable with how Otis explains everything... read more

Don' buy from HERE!!! They are really good at making promises and not following through. We had to leave a Good Faith Deposit, however guess we put our faith in the wrong company. Since they speak out of both sides of their mouths with the continuous blaming 'the other guy' attitude. We will definitely not recommend Camping World to anyone. They are only after money and don't really care about their Word or the customer!! read more

Staff lied, said they had an RV on site that they did not. I drove 2 hours. They knew it was not on site, but lied to lure me to the dealership. Horrible Customer Service. I am a fulltime RV'r and will make this deceptive service known. Super disappointed in Camping World. Very Unethical!!!!! I would put less than one star if option was available. read more

Carrey helped us looked at trailers and feel comfortable even if we weren't ready took time and was realistic. Antonio who wasn't even our sales associate at the time noticed my autistic son was getting impatient he spent sometime with him and gave him money for their candy dispenser. Overall welcoming for families and patient with us. read more

Big shout out to Richard and Anthony for helping us today. We are in the market for another trailer/5th wheel or RV and we came today to just look and not once did they make us feel any less important knowing we were not buying today. They walked the whole lot with us and were very accommodating to what we were looking for. We will definitely be back in the next few months to look again and possibly trade in our existing trailer. read more

As a first time owner of a Motorhome it was nice to deal with the staff at camper world who were all very friendly and helpful

I had a 2003 Lance 1030 that I needed to get rid of and I couldn't sell it on my own so I called up Camping World. Bryce (who was amazing by the way) asked for pictures, gave me a quote, and said I could drop it off the next day. Everything was smooth until I got there and my truck wouldn't start. The entire team gathered around trying to diagnose and solve the issue. They pulled out 2 different jumper boxes, and Bryce pulled his truck around to try to jump it directly. Unfortunately, it didn't work, so I had to call AAA, but nonetheless, the amount of effort those guys put in to help me jump my car restored my faith in humanity. As far as the process goes, it was smooth and seamless. Signed a couple of papers, dropped the camper off, and they mailed me a check within 3 business days. Very impressed with Bryce and the team as a whole! read more

I have bought several RVs and trailers in the past. This was the first time I ever enjoyed the experience. Camping world had what I wanted at the price I wanted and they got it to me in real fast time. I got a better deal on my trade-in. And I got a better price on my new sprinter weekender. Thanks to Otis and all the team there at camping world in Riverside. read more

Bought a Lance Trailer approx. 5 Moths ago. Since then I 've tried contacting them to cancel a warranty. They told me they would take care of it. Its been over 5 Months now and they have not yet cancel the warranty. Last time I talked to them , they said they had sent the check to the bank financing my trailer, this was about a month and a half ago. Contacted the bank who told me they have not received the check. My calls to Camping world Riverside go to voice mail, and they never call me back. I was finally able to contact the manager (Harris)who told me he would call me back in a few days to see what the delay was. This was a week ago, no call back. Left messages in his answering machine, no call back yet. I suggest you stay away from Camping World Riverside, once they make a sale, you will not receive any help from them. read more

Stopped into Camping World to look at options, trailer or motorhome. Thanks to Peter who showed us a great variety of options.

Had a vey good experience today. Antonio was very informative and patient. After looking at 2 models, he right away picked up on what my wife and I were looking for and led us to the right models... he didnt waste out time..thanks Anonio! read more

We spent months looking for a new travel trailer and looked at several dealerships. We looked at this location last year at some point and we're extremely put off by the salesman. He was very pushy, showed us trailers we specifically said we weren't interested in (bunkhouses), and was trying to get me to purchase a trailer that my truck at the time was not capable of towing. Fast forward a couple of months - I noticed this location had become camping world, so we thought maybe there was new staff and we really wanted to look at more Jayco products. We walked in the door and there's the same salesman we didn't like previously. We told a little lie and said we had never been there before with the hopes of getting paired with someone else. Luckily, we were set up with Cole. This dude showed us ONLY what we wanted to see, and truly listened to what we were looking for to use his expertise and knowledge of the brand to match us to the right trailer. We went from about to walk out again when we saw the same staff to purchasing a trailer that same day. Cole carted around his battery pack, showed us trailers with slides out and lights on, gave us time alone when we needed it, and worked hard with his finance department and sales manager to make us happy. He then continued the relationship when we came for our pre delivery inspection - he told us he'd be there in that day and he was. We had a small issue that day that he tried his best to deal with to make sure the day went smooth. Dealing with financing was easy as well, we had a small issue where there was a miscommunication with how much our down payment would be. I thought for sure the deal would fall through, they corrected it immediately almost without question. I'm only knocking a star off because I wasn't super happy with the tech who did our walk through. He was an older guy that kind of rushed through things and didn't offer much help when I asked about winterizing the unit. We also said we wanted to get hooked up quick to try to get back home before dark. After the inspection he disappeared - we were told he had gone home. The younger tech got us hitched quickly and was super helpful. I wish I would have walked the roof as well, when I got home I found a gash in the rubber membrane. Overall, super positive experience at camping world - thanks to Cole. read more

We were working with Salesman Cole ,we looked at 3 different travel trailers when another Sales man Kevin came over and said that Cole has to go. Explained that they were short staffed. He was very rude.. would not recommend this place. read more

Richard was the best. He showed us a few campers and educated us on the attributes of each. I think we've found what we've been looking for. Although we aren't buying today we will be certainly be coming back soon. read more

Stop by today to look at a few trailers. Peter was our sale rep and he did an awesome job. He really took his time and helped us figure out exactly what we needed out of a trailer. read more

The best part of our experience was dealing with Otis. He was knowledgeable and helpful and provided a low pressure atmosphere that made us comfortable with making a purchase. read more

Otis sold us our trailer about a year ago and we haven't second guessed it since, we told him what we were looking for and he showed us about 3 trailers that made it hard to decide, we were happy we got Otis' help for our decision. read more

Purchased our motorhome December 2022. So this will be a rating of our experience so far. Otis was our sales person and he was great, he showed us several motor homes and kept us in our budget, he never tried to upsell other products. Delivery was a breeze, we were given the all information about how to operate all the equipment. Can't remember the young man's name (sorry) but he suggested we record him as he explained how everything worked, great idea and thank you, had to review the recording a couple of times on the first couple of trips. We did have some graphic stickers that needed to be replaced and that was agreed at the time of purchase. Took a while to get the stickers in but was they were delivered the service team replaced them and had the motorhome back in a week. We had an issue with the electrical system at a local campsite, luckily we were camping with a group of friends so all the food was transferred to other coolers and refrigerators, weather was good so didn't need the AC or heater at night. Dropped off the motorhome three days after we came back home and got it back seven days later, everything up and running. Apparently, when we hooked up at the campsite, it caused a short and they had to reset something under the bed panels. So far our experience with Camping World (Riverside) has been great!! read more

Angie is so good at her job my Rv had to have the black tank replaced the insurance wasn't being nice , Angie went to fight the battle after 3 months it's fixed yay. And the insurance paid. . Angie went 200% over and above with her service . Thanks so much for one great job as always . read more

We had a good experience in the purchase of our new trailer. Otis was very understanding and did all you could to keep us in our budget. Very friendly and easy to deal with. read more

Thank you to the team at Riverside Camping World for helping me after another store dropped the ball. Richard went above and beyond ... Spent the day helping me find the best fit for my future home. Julia in finance worked the numbers to fit my budget. Ryan was so helpful during my pre-delivery inspection. And the GM, Chris, was available to set my mind at ease and make sure his team took great care of me through the entire purchase process! read more

Don't waste your time coming here they approve you give down your down payment , Then when everything is approved a week before they tell you to come and pick up your RV, they tell you that they need to put more money . read more

Worst place to buy a camper horrible Service currently trying to file a lawsuit against this shit hole place for selling me a 5th wheel with a messed up chassis and refuse to resolve or help resolve the problem. Even the manager are useless read more

I was shopping for a travel trailer and found one that looked good and priced right. I contacted a couple of ladies that transferred me around a bit. I gave the info to them and they told me I would have to go to Riverside to see it. I made an appointment for that next Saturday morning. I even talked my youngest brother to go with me. As soon as we drove up and parked, the salesperson was coming out the door and said "They sold your trailer last night, but actually they are waiting for the green light for financing". Sorry about that. Imagine my disappointment. The lady I spoke to previously said it would be there for me to see. I even asked if it would be there for sure and she reassured me, I spoke to the Sales Manager and he could have been a wall. He did not share my meaning of a promise, because what that lady did a couple of nights before was promising the unit would be there. After talking to manager I was left with sales person. I said I didn't thing I would ever shop Camping World again. His response was "Well, we would be missing anything in that case". Are you kidding me. I'm medium high income and I can promise you they get lots of business from that income bracket which is around $164,000/year. Not rich, but comfy and can buy a trailer/motorhome anytime I want, Sales person was nice until I became upset that CW did not keep their promise, then I became the bad guy when that office and their leader starter ;sidestepping the situation and was when I started accusing them of bait and switch tactics. If you are not feeling what I am, it should happen to anyone that thinks I am over reacting. That's what Riverside Office of CW thinks. At least that is what they acted like. The corporate person that handles complaints basically did nothing other than offering another chance to look at units again and also offered me $100 shopping coupon. I told her that if I had to spend the $100 at CW...FORGET IT! Not even worth it the way they did not keep their promise ane the way they treated me from the Manager to the Salesman. I'm hoping those involved with the bait and switch, have a terrible year. Everyone else I hope do well... read more

I drove from Irvine and went in there today as I want to buy a travel trailer this upcoming January to RV fulltime come June 2025- and just started looking at the current models that are out. Supposedly they had a "Party in the parking lot" promotion going on from 9-5 today and nobody came to help me when I got there around 1pm. I looked at all the models- by myself- that were easily accessible from the parking lot, and not behind the gates. I then went into the office. Immediately the woman at reception desk tells me that if I want to look at other models I have to give her my ID and so I did- I'm thinking it's probably for insurance and liability purposes. Then she told me I have to give her my phone number. I don't want someone calling me daily trying to bug me about buying so I declined giving it. She said I am not allowed to go see the models without giving her my phone number and "You can opt out of text messages". Look, I wasn't born yesterday- maybe you can opt out of text messages but they are going to call you probably daily and bug you until your phone blows up... and then they sell your info to the next company that will do the same. I just walked out. I will buy from another dealership that treats me better than this one. And not one salesperson came up to introduce themselves- probably because I was a female and alone. Camping World- you disappoint me and I haven't even bought anything. read more

Well, see my review on the La Mirada store for part one of this depressing adventure. Saw that the Riverside CA store on Indiana has four of the batteries I needed in stock so placed an order. No shipping which is understood as they are difficult to ship. I opted to just drive out (there are four in stock) so showed up and was told even though my receipt shows the item is at the Indiana St address I'd need to drive a few miles over and the Myers store would help me. Two words after handing me a map to the other location: "Go here". Yes their web site is incorrect, nothing they can do, bla bla bla. Drive to the other location and was asked why I didn't wait for my confirmation email - well that's because I wasn't told I needed one, they did charge my card. Yea well, seems the four in stock is really four held in some remote warehouse for this store, but not yet available to this store. I'd simply have to wait for that confirmation email. Needing the battery sooner than later, I cancelled the order. Asked to talk with the manager as clearly I'm not of sure the protocol for doing business at Camping World (and how to decide lies and all on their website). The manager scolded me for not having the confirmation and said nothing they can do about corporate not knowing where their store and parts department were actually located. By the way, other companies use the confirmation (she told me) so I guess I should have known. Well, OTHER COMPANIES UPDATE THEIR WEBSITES ONCE IN A WHILE.... Out of luck on this second option, did find another list of distributors, so will go through them after the holiday. Strongly recommend Camco or Amazon for most anything on the CW website. Don't think I'd trust my rig to their repair shop either if that ever comes up, who knows how bad parts acquisition is beyond things I could fix or install myself? read more

Is it Fraud? We've always heard cliche car sales men tactics such as over aggressiveness, hyping up the price or even selling you things you don't really need. However Camping world in Riverside has reached a new low. They blatantly lied about requiring Good Sam insurance (which is their own insurance) and that they wouldn't let me drive out without it on a travel trailer which is not motorized. Even alluding that it was the law. Also, they seem to give you a lower price, then, they compensate that discount by charging an absurd, immoral price on parts that don't even match what was on the initial receipt. When I asked for a detailed receipt with name of product and price, the manager brushed me off. This is not how you treat customers, especially veterans. Some would call this fraud. I would rather go to a local, smaller dealer next time. read more

Sales staff is nice and honest. Finance dept. is very dishonest and shady. Went to a different dealership and got a much better deal.

This place makes verbal deals and when ask to put in writing they say they are not interested in your business. The most ride managers Nick and Chris. I guess business is so good they let their managers decide who they want to sell trailers to. read more

If I could give 0 stars I would the customer service here is absolutely horrendous, they make empty promises. Do not go to this store to buy they will just tell you one thing and than another thing will happen. DO NOT DO BUSINESS WITH THE SALES MANAGER NICK HE WILL GIVE YOU A HORRIBLE EXPERIENCE. Save yourself a lot of grief and just go somewhere else. read more

Not sure why the bad reviews, we had a great experience. This was the second RV sales lot we visited and definitely had a much better experience here. The first place was pushy, aggressive sales tactics, and even continued to text us (3 separate times!!) after we had already told them we bought a trailer. We ended up purchasing a used trailer from this lot and found it to be a very positive experience. The person helping us, Troy, was informative and friendly, did not push us to buy in the slightest. He showed us multiple units as we worked through what we did and didn't want. He respected our budget and didn't try to take us to higher priced units. He gave us time to talk privately with each other and decide on this big purchase. He even called us on our day of pick up (his day off!) to let us know he wouldn't be there and wish us luck. Overall had a very great experience here and appreciate all of Troy's help! read more