Purchased a camper trailer on clearance in April back in 2023. We have had many issues with the camper. The first time we took it out, all the batteries were dead and we brought it into the shop. All they did was charge it. Next time we took it out, the battery was also dead again. When they did an initial inspection, they found nothing wrong with the rv. We finally called to service the rv in July after we were unable to get power to the rv through a power outlet. Something was drawing all the power out. Turns out there was an issue with the electrical system. Seems like the initial inspection they did was not thorough. Luckily it was going to be covered by manufacturer warranty but it took over 2 months to get the warranty to be approved and for all the repairs to be done. By the time it was finished, it was already September and almost time to winterize the rv. It really foiled our plans. The customer service is deceiving. They were friendly and helpful until after we purchased the rv. They don't really care after the sale was done. It was also our first ever rv purchase so this left a negative impact on our whole rv experience. read more

Mark sumner manger is rude doesn't respond to emails they claim they did a thorough inspection of 5 th wheel I have had leakage even in the area they claim they replaced an resealed sent an email to let him know an he never responded read more

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We worked with Jeff. The team that worked with us were really friendly and knowledgeable with the whole transaction. We would definitely suggest any one interested in an rv to check them out ! I cannot remember the gentleman's name that walked us through the workings of the RV but he was a real sweetheart ! read more

Overall the customer service was kind and getting driven around was a bonus but they will not let you look around alone. Definitely felt like we had to dodge scams and we heard a lot of half truths. Get your own financing, your own inspection and do not pay asking price and you'll be better off. We ended up going private party after we realized how misleading they were. read more

Tiffany came to where my fifth wheel was delivered in Lynden from Burlington to figure out how to bring the slides out. We were all confused and I wasn't shown during the walk through but she drove out after work to help figure it out and after some time and patience she was successful!!! She's very professional and sweet!!! Thank you Tiffany read more

We went in to the Burlington store looking for a new RV. Our Salesman Jathan showed us some new RV's and a 3 year old used trailer. The used one was the one we liked the best and bought it. The price was fair and when we picked it up, the service was excellent. The RV was inspected to make sure everything was working. The person that was there to show us that everything in the trailer was working and explained everything as to its use and how it worked. That was an hour and half that it took to make sure we were comfortable with the purchase. We have had several RV's and thought we knew everything, but learned a lot more. The after sale service was 5 star. read more

When it comes to customer service satisfaction with the service departments charges to send a mobile tech to your trailer I'd rate camping world with a -1 ! They charged me $200 to send a mobile tech to diagnose my problem, which was a backed up clog in my grey tank, and then a $50 deductible off my extended warranty to tell me they couldn't do anything to help me with my problem. The nice tech did suggest I call a septic service company to suck out my grey tank, which I did and my problem was solved! The next day I received a message from Camping World that they had to charge my card $173.93 more for the " diagnostic charge" and said " so sorry "!!! I called customer service at Camping World and complained about the " extra charge " and the nice customer service rep explained all the charges to me and again said " so sorry". Well I am sorry I ever bothered to call Camping World as their policy seems to be " we will charge you too much to do nothing for you ! I will never do business with Camping World again and would not recommend them to anyone. read more

Visited this morning. Saw at least 4 young ng ladies working or walking throughout store. Not one of them even recognized I was there. All looked but not one asked if I neeeded help. No greeting nothing. The cashier did ask if what all I presented at counter was all I needed. read more

I swore I would never go back here after buying and then servicing my trailer years ago... but for convenience I went to pick up a sewer support line yesterday at opening. Was on sale for 27.88.... until I went to check out and it was 34.99. I informed that it was on sale... they went and checked and said, "someone forgot to put the tag last night as sale ended. They did not give me the sale price." Really????? Thought it was the last straw before, but that does it for them, never stepping foot in this place again. read more

We just purchased a new RV from the Burlington WA store location and had such a great experience with Ernest Jackson as our salesman. He was always attentive and his enthusiasm was off the charts. He even took the time to do a video walkthrough of our RV that I could review again and again as I was trying to remember all of the features our unit had while we went through the purchase process. Larry did a great job on our walk through and showed us how everything worked. Thank you Camping World, Ernest, and Larry. read more

Camping world repaired my travel trailer undercarriage after a tire blowout. It was handled through insurance. They were very prompt, professional, and responsive. They did a good fix on it and a reasonable amount of time and while they had it apart they found something else that was wrong and they were able to fix that for me, while it was already disassembled and a very reasonable price. The service writer was technically savvy when discussing things. I walked away happy with the experience. read more

POST PANDEMIC REVIEW: great stock on hand and if you need something for your RV or Boat or camping trip, maybe having left something behind.... you'll most likely find it here. The good sam club is a great deal for discounts, roadside assistance and access to campgrounds. the staff is always friendly regardless of the department and its just nice to have a friendly greeting. There are other RV supply stores, but i'll always start here first. read more

We looked at a Coachman Beyond at CW in Burlington a few weeks ago, and then called, texted and emailed for additional information, including an inspection report. Other than the basic info eg year, mileage and model, neither our salesman or the manager would share inspection information, which seemed super suspicious and unprofessional. Clearly most folks won't buy a vehicle without this, so we weren't sure if they incompetent, trying to hide something about the Beyond, or if CW doesn't inspect the used vehicles they sell. Whichever it was, super disappointing. read more

A quick stop by to dump our holding tanks. Very quick and simple. Dump station is behind the building. They've even left a drain hose for easy hookup. We were in and out within ten minutes. The store itself was clean and organized with the same layout as other camping world facilities. read more

I called to see about a Oil Change for Winneabago 2020 Vita. The lady who called back said it would be $400.00 plus the oil for a oil change. I didn't even bother to ask her about the Generator. Don't bother wasting your time. read more

We recently bought an RV from this location. Marty Wells was our salesperson and he did an awesome job - he knew our budget and exactly what we needed for our cross country move and we were shown just what we were looking for. This is the 5th RV we have bought over the years and this was the best buying experience we have had. We worked with Shannon on the financial end and again it was a very good experience. Very easy. Doug was the one who showed us the ins and outs of the new RV and was wonderful to work with. We had some items added to the RV before we took possession of it. The service department worked promptly and kept us informed of the progress. Could not have asked for a better overall experience. read more

Well this is my second review. Have had my trailer for about 3 months. My husband was washing the trailer and noticed the tires looked a little weather checked. We went to Les Schwab and Discount Tires and they both said the tires are shot. So that $1000 I paid Camping World for the required inspection was obviously a waste of money. We had to buy new tires. I absolutely would not do business here - they are so shady. read more

Adrian Orozco did a wonderful job showing us RV's. He took his time and answered all our questions. We bought a new Mallard and it was such a great experience from start to finish! Doug did our walk thru and showed us how everything worked and the finance manger was very efficient and friendly. We had a budget going in and they did everything they could to keep us where we needed to be! I love this place! read more

Anna was great, she was helpful throughout the store and during checkout. Customer service of this level is rare now day. High-Five Anna!!!

I purchased my new 2024 trailer the last couple of days of August 2023. My sales agent was Philip nice I explained to my family situation that I was looking to buy a trailer and live in it full time when I went to pick up the trailer on the 2nd of September and went through the stuff with the financial officer I started the interject about that charge for $3,500 for Good Sam and as I was about to explain to him what I told Philip was I didn't want this he interjected and cut me off and told me if I get caught living in it it would revoke my loan and this was per the financial guy named Sean so I shut my mouth and I ate it now I'm getting stuff from Good Sam for fees that are due when I never wanted the service to begin with so I'm not happy with camping world. And I just sent a letter to Good Sam too. read more

Although their store nice, convenient, lots of nice products. It is all a scam! We thought things that were on sale were a pretty good deal. We loaded our cart with some roof vent covers, a new camp table etc. When we get to the counter we are explained to that now we have to purchase a Good Sam membership to get the deals! They aren't even a Camping World anymore! I really hate the dishonesty here! Makes you leave and not want to ever come back! We are full time RVers and this just isn't how a place should get our membership. read more

I would give these guys -10 stars worst customer service I've ever experienced on buying my 2023 keystone Montana 5th wheel multiple calls and emails about fixing problems on the trailer and in person visits completely blown off from the manager Spenser Gibson and other employees, Disgusting...keep in mind I have warranty work written and signed from these stating they will fix it.(we owe work) Haven't heard anything. Will be solving with legal actions. Do not go to these guys go to different dealer. TERRIBLE DEALERSHIP read more

I am looking to buy a used camper on CL. This place has quite a few listed, but they are all SPAM. They dont post a single price, just a link off to their BS site. They are so shady they dont have set prices they will post. They operate based on the price is whatever they can get you to pay. Screw that. DONT GO THERE. Either they are shady or too lazy. Pick one, and proceed accordingly. If you are going to post on Craigslist, post some damn prices. #SHADY read more

RV Washington Consignment Specialists - ALL 0$...Shady - RV Dealers Near Me - Burlington, Washington

I'm writing again concerning my many visits to the Camping World in Burlington, WA. This time to commend the retail people for doing a consistently good job at the register. Of course, I never took issue with the retail end of Camping world. They just...are better now than back in 2017 (in my opinion). Gave an extra star! Have yet to bring my new 2018 5th Wheel RV trailer into the Service end of C/W but it takes time to remove the bad taste from someone's mouth when they have experienced poor service due to employees who misrepresent the company by poor service, wrong information or pure laziness. I will continue coming into the store and just maybe, someday bring my trailer into have it serviced. I DO see some new faces on the counter back there, so....anything is possible. read more

Rudest employees I've ever dealt with. First time, Came in to buy a grill on add, was told they were in stock. Showed up and surprised to find out they weren't. Should of held one, but told they don't do that. Second time, Bought some clearance seat covers, find out after purchase they don't do returns on clearance. Rude female employee talked trash the entire time walking away from my wife. Was rude and disrespectful. Will never shop in that shit hole again. read more

We bought a 2021 Forest River Sandpiper and had numerous issues and recalls the last being a fire hazard due to several off lot water leaks and poor and unsafe installation by Forest River. They don't tell you that you have to dismantle your RV to make sure it's safe! Our warranty is expiring and we still have NO AC, a Refrigerator with a faulty installation (no seal), several recalls and a 55k bill. On top of all that their Service department is a bunch of incompetent rude trolls that even I refuse to deal with. If you want a Deathtrap and no warranty service buy from these guys. After what I have learned about RV laws and manufacturers I'll never buy another RV. Still thinking of risking your life and the lives of you're family buying an RV from these people? read more

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The Staff running around the store touching things No masks Coughing Nice credit on some defective light bulbs read more

If it was waiting time for a safe appointment during COVID, that would be understandable. This location is horrible for customer service. Period. I spoke with Lynn and she 1. did not return calls so I had to call several times, then 2. she did not review the email I sent to her in response to her requests, and 3. after leaving her messages that clearly she did not listen to, and after over a month of going back and forth, she sent me over to Rocky because she "doesn't handle insurance claims." This is AFTER I told her more than once in messages that this was an insurance claim. And 4. she provided him with the wrong phone number. So, Now, I've been dealing with Rocky. NO IMPROVEMENT OVER LYNN. He took my insurance information and assured me he would speak with insurance and get back to me within 2 days. It's been 2 weeks! I've called and left messages and no call back. Zero stars is too many. I understand they are busy. So are a lot of us. But that is NO EXCUSE for despicable customer service. Get it together Camping World. You're not the only RV place out there. read more

UNACCEPTABLE Maintenance practices were provided to me by this facility. Quantity 2 - Nuts were used instead of lug nuts to secure my rims/tires after a "Towable Maintenance Inspection & Service." See photo. This put my life in danger. Campers beware. read more

RV Washington Consignment Specialists - Look closely and you will notice a nut instead of a LUG NUT. One on each wheel. - RV Dealers Near Me - Burlington, Washington

My wife and went to Burlington Camping world to explore the possibility of buying a new RV. We saw one we liked but we weren't sure if we're going to pull the trigger until we got a video presentation from Ernest. enthusiasm Ernest voice showing us our new RV. Sold my wife. She's been sharing that video with all of her friends. Thank you Ernest you may do business with you a pleasure. read more

Should be zero stars but I have to select one. Worst customer service I've ever dealt with!!! Dropped my trailer off 3 months ago to get a door latch and a cabinet door fixed. Nothing happened, it just sat there. I got tired of waiting so I went and picked it up, come to find out my key no longer works because it looks like someone tried to pick the lock. finally got a storage compartment open to get my power cord and guess what, it's gone! I'm beside myself with frustration right now! called the service department and nothing. I can't believe they do business like this. If your considering buying a rv or trailer from I would seriously consider any other option! These guys suck bad! read more

Wish we would have read these reviews before we went to Camping World. Alas, we did not and our experience echos many of the other 1 star reviews. My spouse and I went to Camping World on a Sunday to look at campers. Our salesman was named Heiner. He showed us some campers and began emailing each other over the next few days. Long story short: we let Heiner know which camper we wanted and applied with OUR bank for the RV loan. Once Heiner realized we were not going to finance with them, he sold the RV out from under us. Now we have a hit on our credit for a loan we will not be using. This establishment is lazy, pushy, and down right shady. Please save yourself the time, money, and self respect and go somewhere else for a RV. read more

Wow I understand 100% why Camping World only has 2 stars. I would never recommend buying from this place. Worst customer service ever. If you have something go wrong with your trailer and it's under warranty good luck getting a hold of anybody. The owner of camping world should be totally embarrassed of his customer service and loyalty. He must be a very dishonest person to run a business like this. read more

A negative rating due to poor customer service having 3 employees walk away as I patiently waited for assistance

I'm not one to write reviews, very rarely do I and it's only when something truly bothers me. My first time EVER shopping with this company and I just can't shake how this lady treated me at checkout. She talked me into a membership without telling me it was $29. We went through an entire setup process where she scanned a membership code, and was ready for my debit card. If it weren't for me paying attention to what I was paying for she would've made the sale. I deeply dislike when people cheat their way into getting things from people. Be honest. There's zero reason why this lady should've done that to me and then proceeded to treat me like I just wasted her time. She didn't even wait for me to grab my item off the counter before she was dismissive towards me and speaking to the next customer to come up. Customer service was out the window with her. I even repeated I had never been into the store or ever shopped there to know there was a fee and she just scoffed at me. Not a thing in this world will get me to return to a Camping World after this. Sad because the store was pretty cool. I just can't handle rude, dishonest people. read more

My message to web message center: I just left the Burlington Washington location and very disappointed! I am a newer member I bought one item that did not work out because the box was opened they would not refund my money! I will be sure to putmy review on yelp I am a consumer of 50+ years I've never had someone not take a return for something that did not work out and was never used within 2 weeks of purchase , I will also be canceling my membership hope it was worth the $26 return Claudia read more

Camping World are the worst in customer satisfaction and or retention.I won't be buying anything from them ever again.A simple request for air and (WE DONT DO THAT HERE,YOUL HAVE TO GO SOMEWHERE ELSE UP THE ROAD)A flat out no.In the middle of the week.Middle of the day..........they didn't know if I bought my camper there or not. read more

I purchased a 2021 5th wheel about a month ago. Not an inexpensive purchase either. Great service..while they sell you something. As a new RV owner I've had some questions, concerns. Don't bother calling for help because once you drive your rig off the lot they couldn't care less about customer service. I called a couple times about some minor things, left message, no return call. Ok, figured out most of my concerns via Utube videos. But when I had a real issue and needed help I was more persistent. On the second call today, 3 hours later without call back, I was told I would receive an email to set up an appointment..really? No human can answer the phone and help walk me through something? Apparently not. While my fifth wheel has wheels, I don't need to bring it in to troubleshoot something that could have been taken care of over the phone. I was told they had a bad reputation, sadly after my purchase. Well, my friends were right! They suck. Would never recommend purchasing an RV from them. read more

Super disappointed with follow through at the Burlington, Washington location. We called several times to schedule service for our trailer and were finally put on a waiting list. Due to covid were told it was a longer wait then normal. 3 weeks pass and still no call back to even schedule. Very sorry we bought the membership or obtained their card when this is the way customers are dealt with. read more

My husband wrote this and I'm sharing it. It started with a call to Costco inquiring about 5th wheels. They mentioned Camping World offers Costco pricing and they'd have a representative call me. Mitch (James Mitchell) from Camping World in Burlington, WA called me and we discussed what my wife and I were looking for. I emailed him a list of 16 different 5th wheels we wanted to see. At that time, he confirmed he had 3 in stock on our list. In late August we attempted to visit Camping World in Burlington but weren't able to make it due to horrendous traffic. Early in September, we called Mitch and confirmed we were coming up and would be there around 1 PM. I was very specific on the phone and explained we were coming up to look at the three 5th wheels he said he had in stock and that we had limited time because we had plans that evening. On our way up we ran into traffic again. I phoned Mitch and told him we would be about 35 minutes late and that we'd call back again with an update. Ten minutes before we arrived I called his cell phone and left a voicemail. When we arrived, Mitch was nowhere to be found, nor was he answering his phone or responding to texts. Then, we called the main store number and asked if they could locate Mitch. They did and he called me. There are several buildings on the grounds and he seemed confused about where we were. After a lot of confusion and wasted time, we finally found Mitch. He seemed out of sorts, frazzled and extremely unprepared. We expected him to be ready to show us the three 5th wheels he said he had in stock but he actually asked me what I wanted to see. I asked him if he had the email I sent with the units I wanted to see. He answered no, and would I please pull up the email on my phone. Really? Wow. I reminded him that I had actually sent a Google sheet I had made with the model numbers we were interested in and that he never actually listed the three units back to me. He just said they have three in stock that were on my list. He said I was wrong and that he did email me back with the three models. I couldn't find any email like that, but he was sure he was right, so he went back to his office to find that email. He couldn't, of course, and claimed that his memory wasn't what it used to be. Really? Wow. More time wasted. So I pulled up the spreadsheet on my phone with some trouble due to cell coverage and we scrolled through my tiny screen. I asked him which of the 15 I had listed on were the three he had in stock. He didn't know, but he said we would need a golf cart to find them, so he ran off to get one and was gone for another 5 minutes. More time wasted. Then he drove us about 30 feet to a model that was not one of the units I listed. Correct brand, but wrong model. I started looking around for hidden cameras because I suspected we were on some sort of candid camera show. He took us to another one that was not on our list. He went back in the office to get something, which burned another 5 minutes. When he came back out, I asked if he had an inventory list he could print so we could compare that with my list. He said they didn't have anything like that and they sold dozens of units per day so they never know what is on the lot. Really? Wow. I asked again if he had any of the 3 units he claimed to have. He had me read the list again. He then pulled out some crumpled papers and lo and behold - there was the inventory list he said didn't exist. He drove us to a model that WAS on our list, but it had already been sold. My wife told him he should have mentioned that it was sold before we drove all the way up there in traffic. Then, he said he was "done" and wouldn't keep working with us. Really? Wow. My wife went to get the car and he then told me he was a Christian and knew we were too and that we should not talk to him like this. Unprofessional and inappropriate to mention religion. I asked him what she had said that offended him and he repeated back words that never came out of her mouth - even adding that she called him a liar. I reminded him of the actual words that did come out of her mouth and that liar was certainly not one of them. He agreed, but then claimed that it was the "tone" she used that was inappropriate. Really? Wow. We were both frustrated at this point because felt he wasn't prepared and he had wasted our time. This was the single worst salesperson experience we have ever had. We have never met someone so incompetent, unprepared, unprofessional and defensive as Mitch. We will never go back to ANY Camping World ever. With heavy traffic back down to Kirkland, it was a total waste of nearly an entire day. If Mitch is any indication of the quality of salespeople there, you should run far away - screaming - from Camping World! I took the time to write this review to help others avoid a bad experience. read more