This is a great place to buy bait and lures but I would recommend taking large purchases somewhere…read moreelse. I have been doing business here for 20 + years and spend an average of 5 to 7 thousand dollars there per year. Because of there poor return policy on defective equipment I will now take my business elsewhere. And I encourage my friend, family, and the rest of the public to do the same.. Hopefully not taking back the 200 dollar defective Penn Real was worth losing a long time customer and this poor review... Buyer Be Ware!!!

Shopped there for years, never going there again. Don't take your children there!!!…read more While looking at fishing poles and reels to buy myself for veterans day, my two daughter's were walking around excited to look at the new store I'd never taken them to before. They had walked upstairs thinking it was apart of the stores selection, upon seeing it was full of boxes they walked down and came back to look at the knives near the reels I was looking at. A man that worked at the store ended up approaching them soon after, asking them if they had gone upstairs. They answered yes and explained they hadn't seen the signage stating employees only until they came back down as it was poorly placed against the wall near the stairs and barely visable. He then insinuated they stole and made a show of saying he would check the cameras. Once I stepped in and said my children aren't thieves he then double down and said that they had cameras. I left infuriated leaving behind a 200 dollar purchase with a bad taste in my mouth, safe to say I will not be going back.

Worst experience ever: visited the store last week to purchase items that were in the sales flyer…read more Two of the items weren't even on the shelf, of the three items I purchased, two had the wrong price in the system (which the employee had to have help fixing), and the employees had no idea where to find things. When I was sent to pickup, no one even appeared to help me. A visit that should have taken me 15-20 minutes in/out took 50! Will never go to this store again. Ever!

Good products but the worst customer service. No one answers phone. No one at pickup bay. 50% of…read morethe time there is no one to load orders or even talk too.

Awesome shop with knowledgeable guys who go out of their way to help customers. Great shop for…read morehunters.

Dropped my bow off and they custom made and installed a new string, peep and sight in less than a…read moreweeks time. Brought my son in to pick up my bow and they took the time to get his bow tuned to him. They figured out that his sight was mounted in the wrong available holes, which is why he was out of adjustment. I had just purchased the bow from a pawn shop. Now he's dialed at 40 yards!

Always need to find a staff at a Big 5 to assist you. Easiest way is to go to check out and ask. On…read moremy last visit here in Burlington, while one staff was helping me, another staff at the cash register found a discount coupon I'd missed. Friendly people.

The cashier failed to ask me if I had the specific pump needed to fill my $50.00 floating raft so…read moreneedless to say when I took my wife to the lake so she could relax, no chance of that. My wife has cancer and simply asked to be able to float on the lake. Move forward to when I went back in the store, I asked for a manager and boy what a shocker to find they didn't offer or give me the $7 pump, discount it or NOTHING! The male manager was nice but the female had a look of disgust on her face, what an eventful stop. I planned on buying a shotgun there this week but I refuse to give them ANY MORE of my money.

I was introduced to Skagit Arms by my partner's brother who is a law enforcement officer with the…read moreState of Washington. High praise for the store. I'm a bit shocked by the negative reviews, which -- frankly -- seem to come more from uninitiated people or lunatics who are afraid of inanimate objects. The selection of firearms is exceptional. Service is superlative. What I find very satisfying is that, unlike the sporting goods giants such as Sportsman's Warehouse where the people behind the counter are mere sales clerks, the people who work here are not only experienced, but they know their products very well. I began shooting 57 years ago in U.S. Air Force Basic Training, in one of the last groups that did marksmanship training during the Vietnam War; not only did I qualify for rifle, but my job at a SAC Command Post required that I qualify for pistol as well, shooting the Colt combat masterpiece, the 1911 Series 70. I've been teaching for about 46 years and have had certification as a pistol and rifle instructor. I've been trained in a number of military schools and been to three marksmanship academies that are the most highly rated in the U.S. Granted, I don't know everything about firearms -- but I know almost immediately when someone knows what they're talking about. What's more, I'm a facilitator and instructor who is an end-user of industrial psychology... and can smell BRAVO SIERRA readily... as noted on quite a few of the reviews posted for Skagit Arms. Not one of those I talked with tried to snow me about firearms, were rude, or were anything but polite and pleasant to talk with. I saw one "customer" asking about pistols "sweep" the store and its customers with a pistol -- a definite safety violation and no-no -- until the salesman stopped them almost immediately. Thankfully, the salesman didn't offer any other firearms to the individual who left in a huff. (I've been a Range Safety Officer for almost 9 years, and if this kid knew anything at all about firearm safety, I'll eat my hat. Yours, too.) And, if I may add, I think there were a number of individuals whom I believe may have been in the store to cause trouble -- including a number whose IDs failed to pass muster at the door. I'm NOT a Washington resident, but I have a Conceal Carry certificate from the State of Washington (which I've had since the 1970s): I usually show the certificate before handling a weapon. I closely watched every salesman in the store handle weapons, and they were all very well-trained, safety-conscious, and professional when it involved handling firearms. The store has an excellent selection and I will do some research on prices, quality, and track-record of the few firearms I'm interested in purchasing, as well as obtaining the FFL information from my local (Arizona) proprietor for transfer. Last of all, I appreciate the discount offered to this veteran. Well done, Skagit Arms.

My Lady and I went to Skagit Arms yesterday and purchased a pistol…read more Customer Service reminds of Kesslering's back in the day. We were not greated and seemed to annoy the, "Gentleman" that help us. When we told him the make and model of the Pistol, He gave us the, "Gun Snob" eye roll, he returned with the Pistol, didn't lock and clear it correctly, and actually handed it to my lady with the barrel pointed at her. No description of the Firearm, just a Short and unfriendly tone. We already knew about the weapon from our personal research and having nine handguns, all but four purchased from Skagit Arms, I will have say in all honesty I won't ever buy another Firearm or anything else from this business. The Staff that currently works there have ZERO understanding of Customer Service or retention of Customer's. Reminds of Gun Snob counter help at Kesselring's. Back then I told that staff maybe a daily dose of Metamucil to start their day maybe this will improve their general demeanor. Sad, I have purchased 2 Rifles, a Shotgun, 4 handguns and literally thousands of rounds of ammo and assorted accessories including knives. I suggest to anyone reading this to skip this place.

Staff is very friendly, beginner or expert they are very knowledgeable on everything in their…read morestore, Jessie I think that's how you spell his name has helped and talked to me about numerous things and has always gone above and beyond. These are a great group of guys that know what they are doing. Plus they play movies in the gun rooms so who can complain about listening to Scarface while buying guns?

The best staff, very knowledgeable. Great to work with! If you're thinking about getting a…read moresuppressor go here.

I write this on behalf of my husband and the situation he has had with this business. We were next…read moredoor at the shooting range looking at guns and saw that he could order ammo through this company. He did so on his phone trying to set it up for pick up. He clicked on any boxes required but once he was done paying for it, it charged him approximately $22.00 for mailing it to us. (We are only 6 or so miles from the business.) He tried calling the company and the phone rang several times and then hung up. We asked the gentleman at the shooting range and he told my husband to e-mail them to take care of the problem. My husband did so once we got home. This morning he finally got them on the phone. They had not looked at their e-mails (claim they are too busy) and so we are out the extra money for shipping. Not even an attempt to make a local patron happy. Word of mouth will most undoubtedly happen from this situation and he has a lot of friends that shoot.

So I just get a message on my phone from these guys, apparently they finally noticed something was…read morewrong with their shopping cart.. That only took just about 3 weeks from the first order I tried to place and told them their cart was glitching on the phone. They wanted to let me know they noticed I had registered an account and had not purchased anything....so...hey..its working now....can we get some of your money? Lets see, after three weeks, three attempts to order on line, two phone calls attempting to order, and getting blown off every time Hmmmmm....NO!

I just not impressed with the new building seemed way more cramped and not enough room to get bikes…read morethrough and what ever else. But as come to fixing the bike you all have been on it every time. . Sorry for hate on new building just felt smaller then the old building.

This was a wonderful experience getting one of our bikes fixed. Adam was friendly, professional and…read moreclearly explained what was needed to get our bike back on the road. Also, the work was done quickly and efficiently which is much appreciated. I will be definitely be back in the future with more bikes and enjoyed this experience. Thank you, Matt

Tom refinished my favorite persimmon 2 wood. I don't use it anymore but I still cherish it, cause…read moreold Tom made it look like new. He played with my father-in-law who caddied for Bobby Jones at the Seattle Golf & Country Club

Tom was very knowledgeable very helpful and made a great set of clubs for my husband!read more

Customer service was above and beyond! I've had a quick response and great Product! I would…read moredefinitely recommend them to friends and family.

Spent 3k for a level wind that lasted 1/3 of a Bristol bay season. They offered only to try to sell…read moreit for me. After a year in their shop they didn't touch it. There's better equipment out there than these guys.