PLEASE READ BEFORE PURCHASING A USED VEHICLE HERE…read more We traveled 3+ HRS to purchase a 2017 Toyota Tacoma after seeing positive reviews and a nice inventory selection. To be fair, Tommy and Tonya were both professional, responsive, and helpful throughout the process. Paperwork was smooth, everything was explained clearly, and there was no pressure to buy unnecessary add-ons or inflated packages. Unfortunately, what happened after the sale is the reason for this review. During the test drive, a few concerns were noticed: brakes not sounding or appearing right, one aftermarket light not working, and a few cosmetic issues. None were dealbreakers. We understood we were buying a used vehicle, not expecting perfection. However, when we asked normal buyer questions, the owner became dismissive. The moment we questioned the oil and asked for clarification, he abruptly began closing the hood, repeatedly said, "If you don't want it, that's fine," claimed there were plenty of other inquiries, and walked back inside. We had just driven 3+ HRS and were simply asking standard questions before spending nearly $30,000. Shortly after, he returned acting as if nothing happened. Despite that, we still moved forward. The night after purchase, we noticed a slight metallic clicking noise while driving. We assumed it might be normal brake wear or a minor used-car issue. The following day, while my husband was returning home from work, the noise became severe. The steering wheel was shaking badly, the truck was vibrating heavily, and it no longer felt safe to drive. He had to pull over immediately. When inspecting the wheel, three lug nuts on the front wheel were nearly off. This could have caused a catastrophic accident or serious injury. We paid out of pocket for roadside assistance. The third-party invoice states: - Left front wheel had come loose - Wheel removed and inspected - Other wheels torqued - Several lug nuts on other wheels moved during tightening - Bolt-on spacers present and recommended for removal as unsafe This means the issue was not limited to one wheel. During that same service, additional concerns were raised that the front brakes appeared improperly installed. We contacted the dealership immediately and requested a reasonable resolution or reimbursement for costs caused by this situation. Instead, the repeated response focused on returning the truck or transporting it back to their location. That missed the point entirely. This was never about not liking the truck. It was about being sold a vehicle with immediate safety-related issues involving wheels and brakes. We were not comfortable sending the truck back 3+ HRS after already experiencing these problems. We chose to handle inspections locally with people we trust. What is most upsetting is that the seriousness of the issue never seemed fully acknowledged. Used vehicles may have cosmetic flaws or normal wear. That is understandable. But wheels nearly coming loose, unsafe spacer concerns, and possible brake installation issues immediately after purchase go far beyond normal used-car expectations. We are now spending additional money, time, and stress correcting issues that should have been caught before sale. This review is not directed at Tommy or Tonya, who were both professional and helpful. This review is about accountability and safety. If you buy a used vehicle here, especially one with aftermarket modifications, bring an independent mechanic or trusted third party to inspect it first. We were fortunate this was caught in time. Another buyer may not be as lucky.

Had a fantastic buying experience today at Rallye Auto Sales. Riley greeted me on the lot and…read morepromptly got the keys to the car I wanted to see. He was patient and let me do my thing looking the car over. All he did was answer any questions I had. The test drive was super easy, they just took my ID and got my phone number, handed me a dealer plate and keys and let me go. The whole experience was easy and low pressure. Doyle, the owner, is super nice and was extremely helpful and, in the end, we were able to make a deal on the car I wanted. In fact, everyone I dealt with was super nice, constantly offering me refreshments. They were even kind enough to change the oil on the car I bought before I left because they hadn't had a chance to do it since they had just got the car. That's integrity! They also gave me a cool dealer hoodie and a full tank of gas. The whole lot had many nice, quality used cars. If you're in the market, I definitely recommend them. Thanks Doyle, Riley, and the rest of the team, I really appreciate everything.

We had a fantastic experience at Skagit Mazda! The entire team was friendly, knowledgeable, and…read morestraightforward--no pressure, just genuine help. They took the time to answer all my questions and made the whole process easy from start to finish. The dealership was clean, well-organized, and welcoming, which made the experience even better. I left feeling confident about my purchase and really appreciated their attention to detail and customer care. Highly recommend Skagit Mazda to anyone looking for great service and a smooth car-buying experience.

I had a great experience at Dwayne Lane's. I was happy with my trade in and have been enjoying new…read morecar! The staff were very personable and friendly and got us going in a timely fashion. Communication was quick and easy. I would definitely recommend them and go back for my next car purchase.

loved this dealership so kind and helpful especially Elleigh, Smith ask for her she made sure I…read moreknew everything about the vehicle and made sure I was set to go with no issues or concerns answered everything I asked great experience and it was my first time buying at a dealership so overall amazing!!!!

We had an absolutely incredible experience at Burlington Honda completely unexpected in the best…read moreway possible! We've worked with Dax for many years, and once again, he did not disappoint. This wasn't a planned car-buying day (let alone buying two vehicles!), but everything just lined up perfectly thanks to the amazing team here. Gene, our salesman, was fantastic knowledgeable, patient, and genuinely helpful. He answered every question and made the whole process smooth and stress-free. And Raul in Finance? An absolute rock star! He rounded out what truly felt like a dream team. These folks clearly love what they do, and even more importantly, they work together with such positive energy and respect and it really shows. We ended up driving off with a new Ridgeline Black Edition and a CR-V Hybrid TrailSport, and we are so pleased with our purchases! The drive home was dreamy -- smooth, quiet, and everything we hoped for (both vehicles)! The customer service was beyond exceptional -- easily the best treatment we've ever received at a dealership. It makes a huge difference doing business with people who truly care and enjoy what they do. We're even looking forward to walking the lot again when we come in for oil changes as I hear the service department is top-notch too. Don't worry! I'll write that review in about 7,000 miles. See you then!

Super smooth and easy transaction on a rare BMW X5. They seem to be very particular about the cars…read morethey sell, in a good way!

If you're in the market for a car, go see the team at By Design Auto. The owner Jason and staff…read moreare amazing. Attention to details, transparency in the process, courtesy, and efficiency are just a few of the advantages they offer a customer. They found us the exact car we were looking for. Go see them today!!!!! You'll be happy you did. We can't say enough to explain how great our experience was with By Design Auto. Next time we buy a car, we're headed back to By Design Auto.

I had a great experience with Britanie & Drew.They were personable and friendly. I ended up buying…read morea car from them!

Creepy place. Hounded by multiple sales people. I was interested in one specific vehicle but they…read morekept trying to get me to look at other models I had no interest in. Very pushy also. Asking alot of personal questions that were none of their business. I was super interested in one model but they seemed like they wanted me to not buy it and get something else. Weird! I bought the same year with less miles and new tires for 4k less and I was not pressured at all at a different dealership. Everything there was calm informative helping me with my interest and not things I didn't want. Try another place than this to buy a car!

My wife has been researching her next ride for several months. We came to Jack Carroll's Hyundai…read moreto test drive a Kona. However, we found that the Kona was not for us for a number of reasons. With a few days of research we returned to Jack Carroll's mainly due to the experience we had with David. There was literally no push and seemed to be genuinely interested in what we wanted. Not to mention, he showed up on his day off to take care of us. So, as I write this my wife is going through her new 2021 Tucson. I guess that's not a bad 26 year anniversary thing. Special thanks to David for your attention to detail and using a skill most have not mastered. Listening. Thank you for listening to us and moreover hearing what we wanted. Chris and Tom, thanks for helping make a deal come to fruition.

My salesperson was great. Had an oil leak and their service department looked and said I had no oil…read moreleak. Fast fwd. I park all over my carport. I noticed a significant amount of oil. Skagit wanted me to wait 10 days. So I took it to Hyundai in Bellingham. 2" crack in my oil pan. Their answer today i had to of ran over something, i didnt. This is what will happen if you buy a car from them tho. Its distasteful to blame your customer for your techs stupidity. If you have your car worked on there beware of upselling on repair work as well. I love my car but i will never do business there again. Its always a buyer beware scenario, and unfortunately I should have gone to Hyundai in Bellingham 1st. Trust me when i say you dont want to buy a car there​

Ron and Mark are quite simply two of the finest individuals that I have ever done business with,…read morepolite, courteous, professional genuine and honest, I felt comfortable and like I was in good hands during the entire transaction start to finish,, after the sale was completed and I was on my way I felt like I had just made two new friends so thank you for everything gentlemen Ohhhhh and did I mention,,, I LOVE my new JEEP!!

We just purchased a 2020 Jeep Wrangler Rubicon from Pacific Coast Auto Center in Burlington, Wa…read more We had an awesome experience from the moment we stepped in the door. Our sales representative was Travis. He was very personable and knowledgeable. He allowed us to take the vehicle for over an hour for a test drive and kick the tires to see if this Jeep was the one for us. We fell in love with it and when we decided to buy, Travis introduced us to Mark Summer who explained the purchase paperwork to us. During the whole process there was no pressure to buy, everyone was incredibly professional. They respected any direction we wanted to go; they really made it fun! We would highly recommend Pacific Coast Auto Center in Burlington. You won't be disappointed. We would absolutely do business there again. Sincerely, Steve and Kathy

I had it all the way up to Skagit to buy a brand new Forester. Mr Zach treated us very well. Let us…read moreroll out on a 30-minute drive to make sure the Forester was what we really wanted. The paperwork was a lot and I mean a lot. But I don't think you can get away from that these days. I did end up buying the extended warranty just because of all the electronics for a little over like $4,000 which is again a lot to add on top of the price of the vehicle. I just cannot believe a car cost $50,000 these days. That's not the dealer's fault. I do think the detail job could have been a little better so hopefully when I come back for my first oil change and the installation of my tow hitch I could maybe get another little detail situation because there's a lot of streaking and such on the car. But overall very happy with the process and the people that I don't with.

I got my wrx oil change here and they weren't clean, didn't fill my oil up all the way, and told me…read moreI had to replace a $1,300 part. So I went somewhere else and they told me how bad the oil change was so I had to purchase a second one 2 weeks later from the date I got it here and they informed me that part Subaru said to replace was perfectly fine.

If I could give Rairdon's Kia a zero rating, that is what they would receive Jerry Smith was…read morebought out by Rairdon's Kia. Ever since the buyout, Rairdon's have looked for ways to get out of continuing the lifetime oil change service as per new vehicle purchase agreement with Jerry Smith. Michelle at the service desk is rude, has no customer service skills, and states it takes 90 minutes to change oil and look over the car I was simply having my oil changed before buying a new Kia. They have lost my business! I will not purchase a new vehicle from here! It's all about customer service to me as a previous owner of a car repair shop. If they can't take care of the small stuff with a smile and personality, what would it be like in a time of more serious car issues?

the 2018 Chevy Trax I bought is a lemon! just got it out of the shop for the second time since I…read morebought it from them .. $960!!! for this visit!! I've learned since buying it that these cars are known for lots of expensive issues, they are crap cars and the dealership had to have known that. I was desperate the day I walked in there looking for a car because my Susuki was broke down and I needed transportation, they even offered to fix a broken piece on drivers seat as insensitive to buy it and they Never fixed it. I called for 4 months and was always told the part never came in. I paid wayyy too much for this Chevy Trax and can't even trade it in. I'm very disappointed. Do not recommend using them. my mistake for not getting a dealership warranty but if your looking for transparency and honesty avoid this dealership for used cars anyway.

Pete and Bruce did a great job helping me get into my vehicle. I knew exactly what I was looking…read morefor and they got me in there without being pushy on additional add-ons and products. They offered them as all dealerships do but we're willing to take them off if asked and that's more than I can say for my past experiences. This was a very smooth buying process

My experience at Cortez Auto Center was extremely disappointing…read more I spoke with Chanel several times before making the trip from Seattle to Burlington by bus specifically to work with her. When I arrived, she wasn't there and never showed up that day. I ended up working with Janny. While polite on the surface, he spent much of the time on his phone. After test driving one vehicle, I realized the seats were not adjustable, and found another with upgraded seats. When pricing was presented, he had added about $3,000 in "upgrades" (windshield protection, etc.) on a 2024 vehicle and presented them as if they were standard. I had to firmly decline multiple times. There was also a discrepancy between the Blue Book value I found and the one they showed me. I was told theirs was "subscription level" and more accurate than the public version. I still suspect I overpaid, but by that point I felt worn down. During negotiations, I worked with Cody. The numbers were inconsistent and I felt pressured, but still elected to go forward with my purchase. When I said I was leaving to get food and contact my bank, he pushed me to stay, when I insisted I needed to go eat, he suggested I go get two beers -- which felt completely inappropriate during a financial negotiation. After I returned, while finalizing paperwork, I met with a different employee who was openly rude, repeatedly making negative comments about Seattle and Washington, despite my repeating to him that I loved SEATTLE. He then presented paperwork stating the vehicle had no remaining warranty, despite the salesman earlier sharing Carfax showing manufacturer warranty coverage. When I questioned it, he raised his voice and told me I could leave if I didn't like it. I stepped away and told Cody that the other employee was treating me disrespectfully. I received a brief quote sorry to hear that" as a response. Then called the dealer and confirmed directly that the warranty was still active -- yet I was required to sign paperwork stating otherwise. This was followed by an effort to get me to purchase an extended warranty for several thousand dollars, which I understand is standard, and I just sat through it. After purchasing the car, I discovered there was no backup key inside the fob case. I've followed up multiple times and have received no response. I filed a BBB complaint a month ago which was closed with no response from Cortes. I have one fob with no backup key at this point. I will have to go to the Mazda dealer service department and pay quite a bit to get this remedied. Overall, my experience felt high-pressure, misleading, and unprofessional. I was referred by BECU and had high hopes but at this point will be reporting back to them my concerns. I would strongly encourage others to proceed with caution.