The cars on the lot are really good quality cars and they, and the people are honest and great to…read morework with. Got a great deal on a trailer there also.

PLEASE READ BEFORE PURCHASING A USED VEHICLE HERE…read more We traveled 3+ HRS to purchase a 2017 Toyota Tacoma after seeing positive reviews and a nice inventory selection. To be fair, Tommy and Tonya were both professional, responsive, and helpful throughout the process. Paperwork was smooth, everything was explained clearly, and there was no pressure to buy unnecessary add-ons or inflated packages. Unfortunately, what happened after the sale is the reason for this review. During the test drive, a few concerns were noticed: brakes not sounding or appearing right, one aftermarket light not working, and a few cosmetic issues. None were dealbreakers. We understood we were buying a used vehicle, not expecting perfection. However, when we asked normal buyer questions, the owner became dismissive. The moment we questioned the oil and asked for clarification, he abruptly began closing the hood, repeatedly said, "If you don't want it, that's fine," claimed there were plenty of other inquiries, and walked back inside. We had just driven 3+ HRS and were simply asking standard questions before spending nearly $30,000. Shortly after, he returned acting as if nothing happened. Despite that, we still moved forward. The night after purchase, we noticed a slight metallic clicking noise while driving. We assumed it might be normal brake wear or a minor used-car issue. The following day, while my husband was returning home from work, the noise became severe. The steering wheel was shaking badly, the truck was vibrating heavily, and it no longer felt safe to drive. He had to pull over immediately. When inspecting the wheel, three lug nuts on the front wheel were nearly off. This could have caused a catastrophic accident or serious injury. We paid out of pocket for roadside assistance. The third-party invoice states: - Left front wheel had come loose - Wheel removed and inspected - Other wheels torqued - Several lug nuts on other wheels moved during tightening - Bolt-on spacers present and recommended for removal as unsafe This means the issue was not limited to one wheel. During that same service, additional concerns were raised that the front brakes appeared improperly installed. We contacted the dealership immediately and requested a reasonable resolution or reimbursement for costs caused by this situation. Instead, the repeated response focused on returning the truck or transporting it back to their location. That missed the point entirely. This was never about not liking the truck. It was about being sold a vehicle with immediate safety-related issues involving wheels and brakes. We were not comfortable sending the truck back 3+ HRS after already experiencing these problems. We chose to handle inspections locally with people we trust. What is most upsetting is that the seriousness of the issue never seemed fully acknowledged. Used vehicles may have cosmetic flaws or normal wear. That is understandable. But wheels nearly coming loose, unsafe spacer concerns, and possible brake installation issues immediately after purchase go far beyond normal used-car expectations. We are now spending additional money, time, and stress correcting issues that should have been caught before sale. This review is not directed at Tommy or Tonya, who were both professional and helpful. This review is about accountability and safety. If you buy a used vehicle here, especially one with aftermarket modifications, bring an independent mechanic or trusted third party to inspect it first. We were fortunate this was caught in time. Another buyer may not be as lucky.

took my car in for a safety recall (2025 cx-30) told them that i was also hearing a noise in the…read moredrivetrain, went home with a brand new cx-50 loaner. they called the next day and said that their mechanic heard the same noise, and after some other diagnostics, informed me that the whole transmission and ptu needed to be replaced. they said enjoy the loaner; we'll call you when the parts arrive. 29 days later i got my car back and returned the loaner at no charge. great communication throughout, most pleasant dealer experience i've ever had!

We had a fantastic experience at Skagit Mazda! The entire team was friendly, knowledgeable, and…read morestraightforward--no pressure, just genuine help. They took the time to answer all my questions and made the whole process easy from start to finish. The dealership was clean, well-organized, and welcoming, which made the experience even better. I left feeling confident about my purchase and really appreciated their attention to detail and customer care. Highly recommend Skagit Mazda to anyone looking for great service and a smooth car-buying experience.

We had an absolutely incredible experience at Burlington Honda completely unexpected in the best…read moreway possible! We've worked with Dax for many years, and once again, he did not disappoint. This wasn't a planned car-buying day (let alone buying two vehicles!), but everything just lined up perfectly thanks to the amazing team here. Gene, our salesman, was fantastic knowledgeable, patient, and genuinely helpful. He answered every question and made the whole process smooth and stress-free. And Raul in Finance? An absolute rock star! He rounded out what truly felt like a dream team. These folks clearly love what they do, and even more importantly, they work together with such positive energy and respect and it really shows. We ended up driving off with a new Ridgeline Black Edition and a CR-V Hybrid TrailSport, and we are so pleased with our purchases! The drive home was dreamy -- smooth, quiet, and everything we hoped for (both vehicles)! The customer service was beyond exceptional -- easily the best treatment we've ever received at a dealership. It makes a huge difference doing business with people who truly care and enjoy what they do. We're even looking forward to walking the lot again when we come in for oil changes as I hear the service department is top-notch too. Don't worry! I'll write that review in about 7,000 miles. See you then!

This is a large dealership. We stopped by to grab a roll of rodent tape from the parts department…read more- it's the stuff you wrap a wiring harness in to keep mice from chewing on it - Honda is famous for having the best stuff. We parked in front of the showroom and assumed that the parts department would be around the side - but which side? We went to the right, which was the wrong move. A salesperson and two other representatives immediately came out of the showroom to ask if we needed help finding something - the approach made it feel like we were up to no good and they were checking up on us. They pointed us in the right direction, which is through the showroom. It turns out that there is a side entrance - from the left side. The parts guy was helpful, but he wanted to charge a huge markup on a roll of tape... $82! For reference, this can be found online from other Honda dealers for about $45. He suggested that the high price was fair because we can have it today! We managed to talk him down to $65, which is still high, but we got it that day. On the way out, one of the sales guys complimented our old Model S, which was appreciated. Thoughts overall - the employee to customer ratio was probably 5:1, the initial interaction was a turnoff, and the price gouging isn't going to win any repeat business. On the positive side, and to be totally fair, the dealership was clean, the cars on the lot were staged well and clean, the parts department had some neat swag, the restrooms were nice and the location is convenient.

I just purchased a late model GMC Sierra from Jason at By Design and couldn't be happier with my…read morepurchase and the customer service I received. Let me first stress that By Design is NOT your typical "corner" lot. I've stepped foot on many a car lot in my day and I can say that I was more than pleasantly surprised by my experience at By Design. Not knowing anything about them before I inquired about the vehicle I purchased, I was expecting a run of the mill, small to medium sized dealership. What I experienced instead is a top notch, clean, professional and high end dealership that is more like disneyland for "car guys" than anything else. Everything they have on the lot is pristine! And it doesn't stop with cars and trucks, they have nice bikes too! Jason is a straight shooter and doesn't try to "sell" you on anything. The cars, trucks, bikes and dealership speak for themselves. You get a great deal, on a great vehicle and you're in and out FAST. Buying a car is usually an all day affair but not at By Design. I had my wife and young children with me and Jason literally had us in and out in under an hour from start to finish! Granted, I didn't have a trade but I did finance through one of his lenders. Did I mention the dealership is super clean, professional and has a 'high end' and classy atmosphere? Both my wife and I were, and still are, extremely happy with our purchase and experience. By Design will definitely be on our short list of places we will do business with for our future vehicle needs. I have had some horrible experiences with unethical and down right rude dealerships and salesmen. This is the exact opposite. They're even able to sell and faciliate installation of upgrades and accessories for your new ride! Truly full service! I haven't even mentioned how flawless the truck is that we bought. It literally looks, smells and drives like brand new... and it's a 2007! I honestly believe I couldn't have found a truck with the features and in the condition I did at the price point I paid. It doesn't get any better. Thanks for everything Jason! We'll definitely be back but hopefully not for a while! :)

Super smooth and easy transaction on a rare BMW X5. They seem to be very particular about the cars…read morethey sell, in a good way!

I had a great experience with Britanie & Drew.They were personable and friendly. I ended up buying…read morea car from them!

Creepy place. Hounded by multiple sales people. I was interested in one specific vehicle but they…read morekept trying to get me to look at other models I had no interest in. Very pushy also. Asking alot of personal questions that were none of their business. I was super interested in one model but they seemed like they wanted me to not buy it and get something else. Weird! I bought the same year with less miles and new tires for 4k less and I was not pressured at all at a different dealership. Everything there was calm informative helping me with my interest and not things I didn't want. Try another place than this to buy a car!

My wife has been researching her next ride for several months. We came to Jack Carroll's Hyundai…read moreto test drive a Kona. However, we found that the Kona was not for us for a number of reasons. With a few days of research we returned to Jack Carroll's mainly due to the experience we had with David. There was literally no push and seemed to be genuinely interested in what we wanted. Not to mention, he showed up on his day off to take care of us. So, as I write this my wife is going through her new 2021 Tucson. I guess that's not a bad 26 year anniversary thing. Special thanks to David for your attention to detail and using a skill most have not mastered. Listening. Thank you for listening to us and moreover hearing what we wanted. Chris and Tom, thanks for helping make a deal come to fruition.

Brought it my car for an oil change. Scheduled it online . Waited for 2 hours before they got it…read moredone because they all take lunch at noon. Would be helpful at check in if they mentioned that or blocked the scheduling (online) off for that time. Big inconvenience and customer service fail.

I had it all the way up to Skagit to buy a brand new Forester. Mr Zach treated us very well. Let us…read moreroll out on a 30-minute drive to make sure the Forester was what we really wanted. The paperwork was a lot and I mean a lot. But I don't think you can get away from that these days. I did end up buying the extended warranty just because of all the electronics for a little over like $4,000 which is again a lot to add on top of the price of the vehicle. I just cannot believe a car cost $50,000 these days. That's not the dealer's fault. I do think the detail job could have been a little better so hopefully when I come back for my first oil change and the installation of my tow hitch I could maybe get another little detail situation because there's a lot of streaking and such on the car. But overall very happy with the process and the people that I don't with.

Went to buy used car. Made offer based on our pre-approved loan and trade in. Manager asked to…read moresee and drive our trade. We arrived on time but he took 30 min to meet us, after his drive he prepared written counter offer nearly $10,000 higher than our offer and trashed talked about our trade. Had underling deliver. Never met us to discuss. Very impersonal. His written counter was internally inconsistent. But with his refusal to meet we couldn't ask questions. We left disgusted. Never buy from Skagit Subaru unless you don't value your time or money!

My experience at Jerry Smith KIA, Burlington Washington was a pleasant one. The moment I walked…read morein, everyone was engaged and thoughtful. My wife and I had our questions answered by Malyki while the other salesmen introduced my 3 year old son to a "kid room", and even blew him up balloons in order to keep him occupied. Most dealerships will try to do the opposite... Antsy kids lead to antsy parents... Which lead to quick and less thought out decisions. We don't settle, so we were there for five hours the first day, and came back for a few more the second day, but the experience itself was pleasant (as pleasant as it could be). We spoke with the manager (Randy), and he was set on making sure that our needs were met. We immediately sensed that he genuinely cared... which he did. He spoke, he listened, and he worked with us in order to meet our concerns and demands in the middle while supporting our financial/automotive needs. Final note: after reading some of the negative reviews, I am shocked! (due to my families' own personal experience... And I am not easy to please lol) Everyone should be doing their research before a purchase. Salesmen have a job to do... But as a buyer... You do too. ALWAYS keep that in mind.

If I could give Rairdon's Kia a zero rating, that is what they would receive Jerry Smith was…read morebought out by Rairdon's Kia. Ever since the buyout, Rairdon's have looked for ways to get out of continuing the lifetime oil change service as per new vehicle purchase agreement with Jerry Smith. Michelle at the service desk is rude, has no customer service skills, and states it takes 90 minutes to change oil and look over the car I was simply having my oil changed before buying a new Kia. They have lost my business! I will not purchase a new vehicle from here! It's all about customer service to me as a previous owner of a car repair shop. If they can't take care of the small stuff with a smile and personality, what would it be like in a time of more serious car issues?

My experience at Cortez Auto Center was extremely disappointing…read more I spoke with Chanel several times before making the trip from Seattle to Burlington by bus specifically to work with her. When I arrived, she wasn't there and never showed up that day. I ended up working with Janny. While polite on the surface, he spent much of the time on his phone. After test driving one vehicle, I realized the seats were not adjustable, and found another with upgraded seats. When pricing was presented, he had added about $3,000 in "upgrades" (windshield protection, etc.) on a 2024 vehicle and presented them as if they were standard. I had to firmly decline multiple times. There was also a discrepancy between the Blue Book value I found and the one they showed me. I was told theirs was "subscription level" and more accurate than the public version. I still suspect I overpaid, but by that point I felt worn down. During negotiations, I worked with Cody. The numbers were inconsistent and I felt pressured, but still elected to go forward with my purchase. When I said I was leaving to get food and contact my bank, he pushed me to stay, when I insisted I needed to go eat, he suggested I go get two beers -- which felt completely inappropriate during a financial negotiation. After I returned, while finalizing paperwork, I met with a different employee who was openly rude, repeatedly making negative comments about Seattle and Washington, despite my repeating to him that I loved SEATTLE. He then presented paperwork stating the vehicle had no remaining warranty, despite the salesman earlier sharing Carfax showing manufacturer warranty coverage. When I questioned it, he raised his voice and told me I could leave if I didn't like it. I stepped away and told Cody that the other employee was treating me disrespectfully. I received a brief quote sorry to hear that" as a response. Then called the dealer and confirmed directly that the warranty was still active -- yet I was required to sign paperwork stating otherwise. This was followed by an effort to get me to purchase an extended warranty for several thousand dollars, which I understand is standard, and I just sat through it. After purchasing the car, I discovered there was no backup key inside the fob case. I've followed up multiple times and have received no response. I filed a BBB complaint a month ago which was closed with no response from Cortes. I have one fob with no backup key at this point. I will have to go to the Mazda dealer service department and pay quite a bit to get this remedied. Overall, my experience felt high-pressure, misleading, and unprofessional. I was referred by BECU and had high hopes but at this point will be reporting back to them my concerns. I would strongly encourage others to proceed with caution.

We recently had to go car shopping and after a few days of searching we found what we were looking…read morefor at Cortes Auto Corner. They were very easy to deal with, no games, reasonable price, and a great car. We were in and out in under three hours including a nice test drive, and I might add that this dealership is located in a great location for a very comfortable and relaxed test drive. I would suggest Cortes Auto Corner to anyone looking for a quality used vehicle at a reasonable price, far less then the dealership that was a mile away.