If I could give Rairdon's Kia a zero rating, that is what they would receive Jerry Smith was bought out by Rairdon's Kia. Ever since the buyout, Rairdon's have looked for ways to get out of continuing the lifetime oil change service as per new vehicle purchase agreement with Jerry Smith. Michelle at the service desk is rude, has no customer service skills, and states it takes 90 minutes to change oil and look over the car I was simply having my oil changed before buying a new Kia. They have lost my business! I will not purchase a new vehicle from here! It's all about customer service to me as a previous owner of a car repair shop. If they can't take care of the small stuff with a smile and personality, what would it be like in a time of more serious car issues? read more

the 2018 Chevy Trax I bought is a lemon! just got it out of the shop for the second time since I bought it from them .. $960!!! for this visit!! I've learned since buying it that these cars are known for lots of expensive issues, they are crap cars and the dealership had to have known that. I was desperate the day I walked in there looking for a car because my Susuki was broke down and I needed transportation, they even offered to fix a broken piece on drivers seat as insensitive to buy it and they Never fixed it. I called for 4 months and was always told the part never came in. I paid wayyy too much for this Chevy Trax and can't even trade it in. I'm very disappointed. Do not recommend using them. my mistake for not getting a dealership warranty but if your looking for transparency and honesty avoid this dealership for used cars anyway. read more

I bought my Kia Sorento here. I love my Sorento but I had major issues with the finance department after taking my car home & deciding to cancel my gap insurance. It took about a year and a half to finally get my gap insurance off & get money back. I had a hard time getting ahold of anyone, calling & emailing. There was no voicemail option to leave a message either, which is extremely inconvenient! Eventually it was all starting to get taken care of & get resolved. I was told I would be getting the full amount back which didn't end up being the case, which was frustrating, but at least it's done with. I am happy with my car overall but I don't think I would buy from this dealership in particular again. read more

We purchased a new Telluride in 2021. We initially drove up and filled out paperwork to lock in the vehicle. We were told once it arrived we would come back, sign the final financial papers and be out in 20-30 minutes. Jerry Smith provided a shuttle from Seattle to Burlington, which was nice, for the sales price they certainly can afford a shuttle. My wife was basically held captive for 3 hours at the dealership. Someone in front of her took over 2 hours to sign. The excuse was they read every line of the contract and that only the finance manager can process the papers. Long story short this dealership is run like a circus. Beware you may lose a day of your life waiting to just sign your name. read more

Literally terrible. Saw a vehicle online, called, and called, and called. Never spoke to a live person on the phone. Left a voicemail. Sent an e-mail VIA the webpage, got an automatic reply, never heard back, responded to that email.... again no reply. Went in to the dealership and they acted like it was MY fault asking "What number did you call?" I called both the Burlington and Anacortes locations. NO LUCK. Found out the vehicle was already sold..... Just a complete lack of customer service and waste of time. Also their "tent sale" is a classic bait and switch preying on lower income buyers. Avoid. read more

Where do I begin, every experience at this dealership has been great. The service team is who we usually deal with from our free oil changes to the awesome service they provide. read more

Very disappointed. I purchased a new 2023 Kia NIRO. When I got home, I noticed an open safety recall on my app. When i got my new plates, I asked about the safety recall. No one in service, so no answers. Asked about how to use my digital key and get it set up. No one in sales knew how to do this. I took the car in for my first oil change. i get it back, the safety recall was not fixed. The car was not washed, not vacuumed. For a $120 oil change, I would expect that. Service had my car the entire day so the argument that it was too cold (freezing) to wash the car in the morning is not valid. So, I have had my car for 6 months, still have an open safety recall and still can't use my digital key. read more

I got a flyer from on them in the mail, saying I had won $2500. Turns out it was a scam. The flyer was deceptive and instead I got a $25 gift card to their repair shop. I wouldn't trust them to fix my car because they have false advertising and are deceptive. read more

If it was possible to give the service department, especially the service manager Bob, negative stars, I would. My mother bought a brand new Kia Sorento in 2015, and started having difficulties in July 2018 with the vehicle being dead after sitting for several days. She had taken the vehicle in several times over the course of the last year, and was told they needed to replace the battery. So she paid to do so. She continued to have the problem, and has taken it in to the dealership five times, each time being told they couldn't find the problem. On the most recent time, she had the dead vehicle towed to Jerry Smith KIA in Burlington, WA. On a Monday, they were able to start the vehicle. Two days later, with the car on the lot, it was completely dead. Apparently, Bob and his team couldn't find any issues, despite having recreated the problem, and told my mother that she "probably left something on." Then told her she would have to pay nearly $400 to pick up her vehicle. She is a retiree on a fixed income, and asked why she was being charged. Bob just told her that she had to pay. When she brought up the fact that he replicated the problem, he blew her off. She called Kia corporate, and they apologized for his rude behavior and said they would call the dealership so she could pick up her car without charge. When she called to pick up her car, Bob again told her she'd have to pay, was rude and belligerent, and told her she was stealing from his technician. Finally, after restating what Kia corporate had told her, he angrily said he wouldn't charge her, and then before he cut off the call, he told her that he would make sure that, even if something was covered under warranty, he would make sure that she was charged. His horrendous service, disgusting attitude, and ghastly treatment of my mother is a terrible representation of Kia and the service they are supposed to be known for. Bob should not be employed by this company, or in any customer facing role. As long as he is there, people be warned, do not take your vehicle to this dealership for service. As long as this dealership tolerates his presence, I would caution you to purchase your vehicles elsewhere as well. read more

Unfortunately my son purchased a vehicle from this dealership and so is tied to them for warranty issues. Made an appointment for a computer problem for 9:00 AM - drove from Bellingham and walked in at 15 after and was told he missed his appointment. They have a 15 minute late policy and refused to work him in. Two kids in the car and I drove there from Anacortes. If you're interested in actual customer service- look elsewhere. read more

My 95 year old father-in-law, a World War II veteran, passed away recently. He had leased a 2020 Kia Sportage from this dealership, and had one year left on his 3 year lease when he died. I drove his car back to the dealership to find out how to return it. Salesman Ryan Berlandi informed me that our family would have to pay all of the remaining lease payments, plus an early termination fee. This came to $4800. I couldn't believe it! Then he said he could work a deal, where we could sign the car over to the dealership, and only owe 2 to 3 thousand dollars. I left and drove the car back home. Another family member called Kia Motors Finance to complain about this. They told us that the dealership was completely wrong. All we needed to do was take a copy of the death certificate to the dealership, and they had to accept the car, with no further money owed. I called the dealership's finance director, Mike Grisham, and told him what we had found out from Kia Motors Finance. He then agreed that no more money was owed, and I returned the car. I feel that this dealership tried to take advantage of us, in our time of grief. Very bad experience with Jerry Smith Kia in Burlington. read more

Bought another car from VANCE.... He takes great care of his clients and customers. In the last 7 years I have made several purchases, sent many friends and family to him and all have had the same exceptional experience that I have had. If you are in the market for a new or used car you need to contact Vance and have a great car buying experience! It is painless and he is very knowledgeable and respectful of your time. Thanks again Vance! read more

This Dealership is bad Went To there Wild Offsite Offer To check out the offer of winning some money or other deal and no one there and it is a scam I will Not go here to getting Cars or Truck's or Any Thing I will tell my friends not to go there Very bad Company to deal with I Will pay from some one Else!!!!! This is why I don"t Trust Dealership Because Of Bad Things They do Costumer's From Robert Stevens read more

As for the car purchase...we were happy. We financed the car through Kia Finance. 5 months after paying off the car, we still don't have the title in our hands. Calling the Dealer finance & sales lead to them explaining that I need to call the bank, they don't handle the finance side...I understand that but their website for finance questions lists them. One sales rep was a turd saying he was trying to help but he could not give me the number for who to call!...and this was the number in their finance section. WE JUST BOUGHT OUR LAST KIA...NEVER AGAIN BECAUSE OF CUSTOMER SERVICE read more

I went to the Kia tent in Oak harbor to give me winning number to them I was supposed to collect 2,500 which was a hoax they check a bunch in f different numbers in a web site and non of them were numbers on the winning card? This is bate and switch I won in instantly from the black box on the card but they only gave me a worthless 5 dollar gift card to Walmart!! Shame on Jerry Smith kia I will be reporting this to the BBB it's a scam folks read more

I bought my 2020 car at this dealership, in 2019. At that time friendly staff, lots of inventory, joy to work with and a clean facility. Every return visit has declined: never the same staff in service, short staffed, impossible to get anyone to answer the phone, very worn uncomfortable waiting area, long service wait without any update, etc. Despite all of this, I still traveled 1 1/2 hours to get my service with them, until last week. I had my last visit. In 2021 I was talking with the Parts Manager because I was disappointed in my car's handling in snow. He suggested I buy snow tires and rims then they would store whichever set I wasn't using. I thought it was just a wonderful service they could offer, since I don't have room to store them, at home. Last week I set up a service appointment and have my tires switched. I sat in the lousy waiting area more than a hour and decided to walk around the lot. One of the service guys found me outside and he proceeded to tell me they didn't have my tires and that he thought he remembered my other tires being loaded into my car. I was shocked, telling him he had no idea what he was talking about and to go find my tires. Next he comes back and shows me a photo of a tire, wondering if this was my tire, like I would recognize my tire. He wasn't sure if these were the right size and worse one tire had a large screw imbedded into it, so it could not be mounted on my car without repair. While I can understand all of that I was surprised it wasn't seen on removal and I could have it fixed before the tire exchange. Every suggestion I had to get me on the road he found unreasonable. Then he proceeded to inform me they were not a storage facility and would not be keeping the tires for the season. Since I did not ask for this service, it was offered to me and I don't have a place for 4 tires/wheels. I would never have bought an extra set of wheels. With the consistent decline of this dealership I will be using a different location for my service appointments. read more

Very disappointed. I called to get 2 recalls taken care off and the gal that helped asked if I had any issues with the vehicle other than the recalls. I let her know the driver window switch went out. She told me it was covered under warranty and they would check it out. She even asked how many miles my car had so i gave her the exact mileage and she advised it would be covered. I called the day before taking my car to be serviced and I spoke with a gentleman and told him that if it was not covered under warranty to not do anything because I didn't want to pay. He told me they would call before anything if there was going to be a charge. We went to pick up my car and they told me my window switch was out and charged me $70 for"diagnostic " when I already knew what was wrong and told them that was this issue. I told them I didn't want to pay that since one person told me the repair is covered and I specifically called to tell them not to do anything if not covered. I was offered 10% off my next service. I kindly declined and will just not take my car there again. Thankfully I had the money to pay, but what if I didn't? Way to put someone in a sticky situation. I learned my lesson and just won't do business with them any longer. Can't work with a company that doesn't do the right thing for their customers. read more

Kudos to Scott and team in the Service department at JSK. They helped me out of a bind, literally. One of my kids apparently wrapped a seatbelt around one of our third row seats in our Telluride and it was stuck tight. The seat couldn't retract and the seatbelt couldn't either. They had to take apart the paneling of the car on a Friday night and they were happy to slip me in despite being busy. Thank you! read more

My experience at Jerry Smith KIA, Burlington Washington was a pleasant one. The moment I walked in, everyone was engaged and thoughtful. My wife and I had our questions answered by Malyki while the other salesmen introduced my 3 year old son to a "kid room", and even blew him up balloons in order to keep him occupied. Most dealerships will try to do the opposite... Antsy kids lead to antsy parents... Which lead to quick and less thought out decisions. We don't settle, so we were there for five hours the first day, and came back for a few more the second day, but the experience itself was pleasant (as pleasant as it could be). We spoke with the manager (Randy), and he was set on making sure that our needs were met. We immediately sensed that he genuinely cared... which he did. He spoke, he listened, and he worked with us in order to meet our concerns and demands in the middle while supporting our financial/automotive needs. Final note: after reading some of the negative reviews, I am shocked! (due to my families' own personal experience... And I am not easy to please lol) Everyone should be doing their research before a purchase. Salesmen have a job to do... But as a buyer... You do too. ALWAYS keep that in mind. read more

After doing business with Jerry Smiths for years, my wife went in for another auto upgrade. The attitude she was met with by their salesman was belittling and condescending. He acted as if she wasn't an able buyer and bragged that they are overpricing their Tellurides because people will buy them. These people are dishonest and only care about taking your money! read more

These guys have been nothing short of amazing,from bottom to the top. First off they were not pushy in any type of way. They knew what we could afford and got it done for us.They even took a trade in on a 06 Dodge Charger and gave me more then it was worth way more. Never have I had such a good experience buying a car. I can say this. They will be our first stop whenever looking for a car again. Adam and Ryan were a killer team working together to get my wife and I outta the jam we got in. We are forever grateful for this new 2020 Kia Forte and the Kia dealership team I strongly suggest to anyone buying a car especially in the Skagit area stay away from Karmart and head on over to the Kia dealership I promise you won't be disappointed. read more

Today i went into the Kia in Burlington to get a complimentary car wash, since it has needed it was filthy, and they told me it would be only a half an hour. And about 45 minutes to almost an hour i was wondering what was taking so long. Getting mad about this situation. The receptionist finally asked the clerk "whats going on with her car?" To find out they haven't even started washing it. Boy, was i boiling now, and when then they finally finished washing it, I go out to the car to find out that they forgot to vacuum it out too. So once again, they had to take it to the back to do that. Don't ever expect me to go there to buy a car again and I will go to the Bellingham location for my next complimentary wash where I have had better service then this location. read more

I got a letter in the mail regarding some possible issues that could occur with my 2015 Kia Optima. It said to contact the dealership and make an appointment to have my car looked at. After 5 attempts to contact the service department ( both me and my husband) left messages and still no return phone call! They obviously need help in the service department at Kia in Burlington read more

Seriously, why isn't there an option for a rating of zero stars......or fifteen-billion steaming piles of fecal matter. I mean - seriously, people - these people deserve a "star" for their business practices about as much as a tone-deaf donkey deserves one for singing opera. On top of their pushy, condescending, sales atmosphere (not to mention the deafening volume levels of their music), there is the following experience my wife and I had today: We received their scam-alert bulk mailer, which advertised for a "Mega Tent Event" and included a voucher for $1,864 off the purchase price of a vehicle. We carefully read through the fine print so that we were well aware of any and all restrictions on its use. When we arrived, we found a car we liked, test-drove it, looked under the hood, and decided it was worth making an offer. Having found the blue book value for a car in this condition, we offered them cash for what we decided was a good starting point for this car. (blue book was $3,500 in perfect condition) After a few minutes, the dealer came back and told us they had payed $11,000 for the vehicle, but they would do us a really big favor and entertain an offer of $9,500. I laughed in their face, told them to check the blue book on the car, and come back with something less.....laughable. After much negotiating, we agreed that $3,000 was a fair price for the car. I pulled out the voucher and my checkbook and prepared myself to begin check writing. The head sales clerk told me that the voucher was only good for offers of $10,000 or more. Curious, I carefully examined the voucher and all its fine print and, having again discovered no such language, asked the dealer to point to where it said that. He, too, examined the document and, reaching the same conclusion I had, he remarked that "they usually say that its only good on offers greater than $10,000. I cocked my eyebrow and shrugged, remarking "well this one doesn't." The dealer scowled and grunted, again examining the document. After a moment's pause, he told me that he wouldn't honor the voucher. I informed him that according to Washington State contract law, he pretty much had to. He again responded, although this time was far less polite, that he would not honor the voucher... Short version: DO NOT BUY ANYTHING FROM THIS ESTABLISHMENT....... EVER! read more

As far as buying a car they are the same as anyplace with the same negotiating dance as other dealerships. A little hard to find someone to talk to as there is no reception area and people are scarce. The 1 star is for the "free car wash for life" that KIA promotes. My first attempt at a car wash I was detoured when I was told that the person that washes cars wasn't available. My second attempt I was told they were busy and it could take 30 minutes. That turned into 1 1/2 hours of sitting and waiting. I wish my pre paid maintenance was good at any dealer because God knows how long an oil change takes. read more

Awful experience... Went up to Burlington to buy a a silver Honda Element recently, first the team at Jerry Smith told me I had to test drive the car first before they would show me a car fax, and then after seeing an odometer discrepancy of over 100k miles on the carfax, they told me the cars mileage was "guaranteed"... So I asked to see the terms of the guarantee and they told me I had to buy the car first to see the guarantee. The manager Todd then lied to me and showed me a WA state registration form which was not a guarantee. It became obvious they were trying to hide a rolled back odometer. They were rude, disrespectful, and unhelpful. By far the worst car dealership I have ever had the experience of going to. STAY AWAY read more

I had the pleasure of working with Jerry Smith Kia during April of 2015.  While I rarely write reviews or recommendations, I felt this was warranted due to the extremely positive experience.  After contacting several local Kia dealers, Noel Almanza and Jerry Smith Kia stood out from the crowd.  Mr. Almanza was professional, knowledgeable, and most of all did not hassle me or act like a "used car salesman." I requested that all communication leading up to a deal would be held over email or texting and while other dealerships ignored this request, Jerry Smith Kia respected my wishes. They were prompt in responding to all of my questions.  Jerry Smith Kia offered a very reasonable trade-in value for my car and I was able to get 0% interest plus bonus cash.  To top it off, I did not have to spend hours with the finance manager and instead all paperwork was ready for my signature on arrival.  Expedited, no hassle service at its finest. I would recommend anyone who is in the market for a new car to contact Noel Almanza at Jerry Smith Kia. read more

Short and sweet. Was a very positive and efficient meeting. Made buying a car fun again. Vance is very professional and honest. Told us over the phone what could be done, then when we showed up (after visiting Performance Kia) Vance held up his part of the deal. All the while knowing we had visited another dealer and had a horrible experience. We were there for 2 hours and 10 minutes. From walking in, to leaving with our new car. Highly recommended this place. read more

My wife and I went into Jerry Smith Kia to see if it was possible to trade on our Chevy Sonic on another car. We wanted a Kia Niro. As we were parking our car a salesman was already on the way to greet us. He immediately took us to a Not I in the color we wanted. He promptly got us a set of keys and we took it for a test drive. We loved it and wanted to get it. Paperwork was done quickly. While they do if her the paperwork they noticed on our credit that we also had an old jeep. They asked us if we wanted to trade it in on another vehicle too. I said for the right deal we might be interested. Long story short, we walked out of there with a 2018 Moro and a 2018 Sportage. It was the easiest car buying experience we have ever had. read more

Yet another GREAT experience at Jerry Smith Kia Burlington, Service Department. Took my car in to address an oil leak that we thought was fixed. Turned out it was not at the pan, rather the oil filter itself. They replaced the filter and the gasket, added more oil, washed and vacuumed my car and I was good to go. I have ALWAYS been treated with respect every time I have been there. If you are looking for a new or used car, I highly recommend Jerry Smith Kia. Ask for Maliky for your car purchasing needs. read more

We were looking for a new car and thought we would check out the new Kia. I can't tell you how the car is because the salesman was so rude we just left worst customer service ever in my 57 years. I purchased a new Hyundai down the street. read more

This is the biggest rip off place. Do not buy a new car from them. Not only will they low ball your trade in any positive equity will turn negative the minute you drive off the lot. We bought a 2016 optima from here new, traded in our truck and had 5k positive value from that applied to our loan. It's been a little over 2 years since our purchase and we are backwards 13k!!!! They take on so many extra fees and packages. Don't fall for their scam read more

My husband and I went here to LOOK at cars a few years ago in 2016 - I am a little late to writing this review, but I am still furious about it. He had his sights set on an Optima and was just going to test drive one. Long story short, he applied to get the optima, but did not qualify for the car because he had zero credit (ugh). So they pushed him to purchase a lame car, that was overpriced, that was not anything he would ever drive with a false promise that in 6 MONTHS he could come back and refinance with them to get into the Kia Optima he wanted. They told us that on multiple occasions, by multiple sales people (including the financial guy at the end where you sign all the official paperwork) So when all was said and done, his APR was through the roof...somewhere between 19-25%? If I remember correctly. A reputable dealership won't even accept interest offers that high. False promises of refinancing in 6 months - only find out that after 6 months of diligent payments, the Jerry Smith Kia sales people all said.... "There is nothing we can do, we don't refinance here" To top it all off, he couldn't afford his payments in the end. They took advantage of our inexperience, and I strongly suggest you stay away from this dealership. Currently I am in the market for a new car, and I am happy to say I will be staying FAR AWAY from Jerry Smith Kia. read more

Picked up a new Soul for my daughter today and Sportage for wife and I. After shopping different makes, models, and dealers, Jerry Smith is where we ended up. Mark Sumner (markthekiaguy@gmail.com) was great to work with. If you're on the north side of town and looking at Kia's, Mark is the guy to call. The dealership facility itself isn't the nicest or fanciest, but great people. And free oil changes, car washes, and Kia Warranty make for a great selling point! read more

This place has the worst customer service department in the Skagit Valley. My friend was set aside, left waiting in the lot for an extended period of time, and had to re-enter the dealership and call out for help. Read the reviews and decide for yourself. My advice is to go elsewhere. read more

Another customer who would give a zero star review. Fortunately for me, I knew about the Washington State's "no cooling off period" in contract signings, and when the dealership would not trade their in-stock car that I did not want, for another dealer's car I did want, unless I signed a contract to purchase before they did their dealer trade, a red flag warning went off in my head. How can you sign a contract to purchase a car you have not seen and that you own from the second you sign the contract? What recourse do you have if the car comes in damaged or in some other way is unacceptable? Also, they do all their price and trade-in negotiations on plain paper and then have you initial their figures. Since they are not actually filling out a form, and they're throwing so many numbers at you and the paper, a few minutes later, you have no idea what any particular number on the paper stands for but you did initial it. The initialing is done to make you feel committed to a deal and in essence, they are using your sense of honesty against you. I think this dealership survives because their business plan is "a sucker is born every minute". read more

This place has the worst customer service department in the Skagit Valley. The service manager is rude and very disrespectful. If it was possible to give negative stars, I would. PLEASE DO NOT PATRONIZE! read more

When I come to this location I feel like unless I'm paying them money for a service I'm not welcome. I had a low air pressure alarm come on, so I stopped in to get it addressed, and while I was there I asked the gentleman if he could have my windshield washer fluid filled because that alarm was on as well. He first told me to go the parts department and purchase the fluid and basically take care of it myself, I told him that I had an appointment on Thursday for my oil change but would like it filled today. He acted like I was doing a disservice to them because I asked to get my fluid filled. Also the last 2 oil changes I've had here my car didn't get washed and when I pointed it out it seemed as though it was a big deal. read more

Yeah. I bought a car here. But the sales crew made it such an unpleasant experience I don't even want to return for the free oil changes. Couldn't wait to escape the unhappy, negative drama going on there. If I am visiting a place to lay down tens of thousands of dollars, show me some honor. And hey, guys, if you want people to look favorably on your business, try paying someone to wash the greasy showroom windows. read more

Not a review - but a reply to "the no cooling off period" reviewer.... You make the contract contingent to your final inspection and drive. If it shows up with a dent, you can refuse the vehicle, if it is not equipped as it was represented, you back out. If it does not drive the way the one you drove in the decision making process, you are out. I bought my new 2013, non-kia, auto in October over the phone. Sight unseen. If I had gotten there and it was not brand spankin' new, they would have gotten one that was perfect. The dealers are not going to pay a dealer trade driver $200 to go get the car, unless they have some committment from a buyer. The salesperson did not do you any justice in not telling you the contract can be contingent on your final inspection and drive, but really! Come on people. You call yourselves educated consumers? Ask the questions, and get the answers. So, Carol H. in Anacortes, you were responsible for your own negative experience. read more