Ron and Mark are quite simply two of the finest individuals that I have ever done business with,…read morepolite, courteous, professional genuine and honest, I felt comfortable and like I was in good hands during the entire transaction start to finish,, after the sale was completed and I was on my way I felt like I had just made two new friends so thank you for everything gentlemen Ohhhhh and did I mention,,, I LOVE my new JEEP!!

We just purchased a 2020 Jeep Wrangler Rubicon from Pacific Coast Auto Center in Burlington, Wa…read more We had an awesome experience from the moment we stepped in the door. Our sales representative was Travis. He was very personable and knowledgeable. He allowed us to take the vehicle for over an hour for a test drive and kick the tires to see if this Jeep was the one for us. We fell in love with it and when we decided to buy, Travis introduced us to Mark Summer who explained the purchase paperwork to us. During the whole process there was no pressure to buy, everyone was incredibly professional. They respected any direction we wanted to go; they really made it fun! We would highly recommend Pacific Coast Auto Center in Burlington. You won't be disappointed. We would absolutely do business there again. Sincerely, Steve and Kathy

My fiance and I just had the best automobile-buying experience at Rallye -- above and beyond our…read moreexpectations -- and greater than at any other auto dealership we've ever visited and would like to share. I have purchased (too) many cars and trucks over the years with good and bad results, but Doyle at Rallye took it to a whole new positive level with his personal touch this week. I agree wholeheartedly with Frederick D. on the relaxed, no game atmosphere and will be looking to purchase more from Doyle and family when the time comes. We aren't employees, we aren't family, nor were we friends with Doyle upon arrival. We met him for the first time last Thursday evening, after a long two hour (rush hour) drive from Seattle, to look at a truck on his lot in Burlington. Due to the traffic, we couldn't make it by the closing time at 6pm, so he offered to come back to the dealership after hours to meet us. I'll keep this part short: Doyle personally showed us the diesel truck, it's condition was outstanding, he let us test drive as long as we needed, we loved it and we made a very fair deal. There was no negativity, no B.S., no waits -- just a realistic discussion on what the rig was worth and what we were willing and able to pay. Doyle was flexible and we came to a price including options acceptable to both of us. He was also flexible on completing the financing and picking up the truck a few days later without hassle. That part is expected from a competent and pleasant dealer to make for a good experience. The important part: The good to GREAT experience part of this story is that Doyle took the time (late on a Thursday) to get to know us, what we wanted, needed and then, without prompting, noticed that the truck didn't include something of great help to my fiance. When we arrived to pick up the truck, not only did it have the options we agreed upon, but a surprise gift to help my fiance also installed. We were blown away by this personal touch. We now do feel like friends with Doyle and his family who also came out to greet us and wish us luck with our new truck. Thank you, Doyle, for an amazing, unexpected experience. I'll make sure to put this feedback in multiple places online. We'll certainly be back the next time we need another automobile.

PLEASE READ BEFORE PURCHASING A USED VEHICLE HERE…read more We traveled 3+ HRS to purchase a 2017 Toyota Tacoma after seeing positive reviews and a nice inventory selection. To be fair, Tommy and Tonya were both professional, responsive, and helpful throughout the process. Paperwork was smooth, everything was explained clearly, and there was no pressure to buy unnecessary add-ons or inflated packages. Unfortunately, what happened after the sale is the reason for this review. During the test drive, a few concerns were noticed: brakes not sounding or appearing right, one aftermarket light not working, and a few cosmetic issues. None were dealbreakers. We understood we were buying a used vehicle, not expecting perfection. However, when we asked normal buyer questions, the owner became dismissive. The moment we questioned the oil and asked for clarification, he abruptly began closing the hood, repeatedly said, "If you don't want it, that's fine," claimed there were plenty of other inquiries, and walked back inside. We had just driven 3+ HRS and were simply asking standard questions before spending nearly $30,000. Shortly after, he returned acting as if nothing happened. Despite that, we still moved forward. The night after purchase, we noticed a slight metallic clicking noise while driving. We assumed it might be normal brake wear or a minor used-car issue. The following day, while my husband was returning home from work, the noise became severe. The steering wheel was shaking badly, the truck was vibrating heavily, and it no longer felt safe to drive. He had to pull over immediately. When inspecting the wheel, three lug nuts on the front wheel were nearly off. This could have caused a catastrophic accident or serious injury. We paid out of pocket for roadside assistance. The third-party invoice states: - Left front wheel had come loose - Wheel removed and inspected - Other wheels torqued - Several lug nuts on other wheels moved during tightening - Bolt-on spacers present and recommended for removal as unsafe This means the issue was not limited to one wheel. During that same service, additional concerns were raised that the front brakes appeared improperly installed. We contacted the dealership immediately and requested a reasonable resolution or reimbursement for costs caused by this situation. Instead, the repeated response focused on returning the truck or transporting it back to their location. That missed the point entirely. This was never about not liking the truck. It was about being sold a vehicle with immediate safety-related issues involving wheels and brakes. We were not comfortable sending the truck back 3+ HRS after already experiencing these problems. We chose to handle inspections locally with people we trust. What is most upsetting is that the seriousness of the issue never seemed fully acknowledged. Used vehicles may have cosmetic flaws or normal wear. That is understandable. But wheels nearly coming loose, unsafe spacer concerns, and possible brake installation issues immediately after purchase go far beyond normal used-car expectations. We are now spending additional money, time, and stress correcting issues that should have been caught before sale. This review is not directed at Tommy or Tonya, who were both professional and helpful. This review is about accountability and safety. If you buy a used vehicle here, especially one with aftermarket modifications, bring an independent mechanic or trusted third party to inspect it first. We were fortunate this was caught in time. Another buyer may not be as lucky.

If I could give Rairdon's Kia a zero rating, that is what they would receive Jerry Smith was…read morebought out by Rairdon's Kia. Ever since the buyout, Rairdon's have looked for ways to get out of continuing the lifetime oil change service as per new vehicle purchase agreement with Jerry Smith. Michelle at the service desk is rude, has no customer service skills, and states it takes 90 minutes to change oil and look over the car I was simply having my oil changed before buying a new Kia. They have lost my business! I will not purchase a new vehicle from here! It's all about customer service to me as a previous owner of a car repair shop. If they can't take care of the small stuff with a smile and personality, what would it be like in a time of more serious car issues?

the 2018 Chevy Trax I bought is a lemon! just got it out of the shop for the second time since I…read morebought it from them .. $960!!! for this visit!! I've learned since buying it that these cars are known for lots of expensive issues, they are crap cars and the dealership had to have known that. I was desperate the day I walked in there looking for a car because my Susuki was broke down and I needed transportation, they even offered to fix a broken piece on drivers seat as insensitive to buy it and they Never fixed it. I called for 4 months and was always told the part never came in. I paid wayyy too much for this Chevy Trax and can't even trade it in. I'm very disappointed. Do not recommend using them. my mistake for not getting a dealership warranty but if your looking for transparency and honesty avoid this dealership for used cars anyway.

Ran a CarFax on two cars for sale at North County Motors. BOTH had their odometers turned back…read moreover 100,000 miles. Yes that is right over 100,000 miles. Hard to believe but true. Stay far away from this dealer. He is a liar and a cheat. DO NOT BUY FROM NORTH COUNTY MOTORS

1st off let me say that originally our dealings were with the branch on Whidbey Island which has…read moresince closed. Our salesman up there (Garrel) was really helpful, polite, and bent over backwards to get our business. We purchased the car my wifes been salivating over for the last about 5 years after a lengthy test drive, quick negotiation, a quicker renegotiation, and a purchase and payoff of my wifes car sight unseen! (we were in my car). They got us financing and held off on it till we could get back to Portland to arrange financing with our CU. They let us drive the car home, helped arrange for a transport of her car from Portland to Burlington. Also found the spare key and mailed it to us. The brothers who run this company really did a fantastic job for us. Though i don't make a lot of trips up this way, if I saw a car I liked and wanted I wouldn't hesitate to pull in and do a deal. And unlike the previous reviewers bad experience, our carfax was fine. No roll back or unidentified problem. And going back and forth on the phone with everyone to get things all squared away long distance also proved to not be as frustrating as I expected. In fact our overall experience here was good enough for me to easily give 4 stars while debating the 5th.

Super smooth and easy transaction on a rare BMW X5. They seem to be very particular about the cars…read morethey sell, in a good way!

If you're in the market for a car, go see the team at By Design Auto. The owner Jason and staff…read moreare amazing. Attention to details, transparency in the process, courtesy, and efficiency are just a few of the advantages they offer a customer. They found us the exact car we were looking for. Go see them today!!!!! You'll be happy you did. We can't say enough to explain how great our experience was with By Design Auto. Next time we buy a car, we're headed back to By Design Auto.

We had an absolutely incredible experience at Burlington Honda completely unexpected in the best…read moreway possible! We've worked with Dax for many years, and once again, he did not disappoint. This wasn't a planned car-buying day (let alone buying two vehicles!), but everything just lined up perfectly thanks to the amazing team here. Gene, our salesman, was fantastic knowledgeable, patient, and genuinely helpful. He answered every question and made the whole process smooth and stress-free. And Raul in Finance? An absolute rock star! He rounded out what truly felt like a dream team. These folks clearly love what they do, and even more importantly, they work together with such positive energy and respect and it really shows. We ended up driving off with a new Ridgeline Black Edition and a CR-V Hybrid TrailSport, and we are so pleased with our purchases! The drive home was dreamy -- smooth, quiet, and everything we hoped for (both vehicles)! The customer service was beyond exceptional -- easily the best treatment we've ever received at a dealership. It makes a huge difference doing business with people who truly care and enjoy what they do. We're even looking forward to walking the lot again when we come in for oil changes as I hear the service department is top-notch too. Don't worry! I'll write that review in about 7,000 miles. See you then!

I went there to check out why my radar wasn't working. I was told my radar was cracked and repairs…read morewould be $2011. I asked for pictures for my insurance and they said it would take to long and cost more to pull the bumper. I paid $211 for diagnoses. Front desk people were rude. I scheduled at a place in Marysville and prior to that appointment my radar started working and has worked since. $2000 is a lot of money for a single woman and to be irritated about my request was not above and beyond.

Wonderful. All the guys were super helpful, from the guy who took me on a test drive, the one who…read moredid my paperwork, and the manager; couldn't recommend any higher. Zero pressure, no part of the general attitude of car salesmen aka "what's your price range? ... well how bout we stretch your payments 30 years and your golden!" Through the whole process they were respectful, fun, zero pressure; felt like you were discussing buying a car from a friend or family member. They helped me a LOT, made the deal work for me and have me a great price on my trade in. Seriously, these guys are grade A. Thanks bros, you guys made car buying actually fun. Ps love love love my new acadia!!

After being called a liar about my key fob to my new car not having an actual key, they finally…read moreagreed to get me a key for my fob. Then guess what, they gave me the wrong key, was told id get a correct key soon. Weeks went by. Nothing. Key man ghosted us. I call auto track, talked to Jeff, he said "all you like to do is argue." No, if that was the case i would have been calling you way before 2 plus weeks had lapsed. I called once, you argued and said you "finished the job" and for me to "just put the key on a key ring, it doesn't need to go IN the key fob." You promised me a working key that FITS in my key fob. And said many times "its only $50...Its not that big of a deal." Then why are you making it a big deal?? Its just a $50 key fob! Stay away from this business. This was only 10% of my really bad experience here. I saw the reviews and was like, its cant be THAT bad.... Its that bad. Lol he also wont stop texting means calling me now that he wants to SUDDENLY fix my key issue after i said i dont want to wreck his google ratings. Nope. Sorry bud i gave you a chance. He also said "its okay, ill report it to google and say you're lying about everything." Lolol then why are all the other bad reviews still up??? Read my past google reviews. Im not a karen. I usually leave very positive reviews for local businesses. Not this one. This was shockingly bad. Jeff also had blood dripping from his knuckles and face for most of our interactions. Dont know what that was about... One more thing, Jeff stop saying you "discounted the car for me." The car was listed at 11k before i came it. I bought it for 11k. You didnt discount anything "For me."

Shame on you! The…read moreengine swap you did on the Nissan you sold us was done half assed. To top it off you forgot to put one of the motor mount bolts in. The Jeep you sold us, well that's a real shit-show. Transmission dies two weeks after purchase, I was ok with that. What I was not ok with was everything that was found while they diagnosed the tranny. This vehicle should have never been on the road!!! Shame on you, shame on you, SHAME ON YOU! The Jeep is headed for the junk yard. I once trusted you, you no longer have that trust. Any future purchase from you (doubtful at this point) will require a 3rd party inspection. People, be careful with this place.

The customer service was amazing! They made sure we were able to purchase our vehicle for…read more$5200...... Walked out a happy customer...... 5 months later our $5200 vehicle is titts up!! Didn't even last a half of year!!!