I brought my 2009 Hyundai Elantra in for the first time this past Wednesday for diagnostics and…read moregeneral repairs. I was blown away, instantly, by the customer service. Every. Single. Person. I. Encountered. Made. Me. Feel. Welcomed. That is the #1 reason I will continue bringing my car here. The second reason specifically is Tonya She sent me the estimate for repairs and the full inspection report. Then, she gave me time to review and digest it all before calling to discuss and answer any questions I had. Not only that, but later when I called back with my spouse on the line to ask questions also, Tonya was very good at helping us prioritize things from the list of repairs. I love this place and I am also thankful to Hyundai of Skagit for recommending Burlington Automotive when they could have just left me to figure it out as they had no appointments as soon as I needed. I see why the review ratings are so high for this awesome establishment! They are well deserved.

I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?

We have trusted Blade Chevrolet for years with the repairs to our Roadtrek RV. Kara and Tim are the…read moremost professional, most helpful, and excellent repair team we've experienced. Earlier this year, my husband was diagnosed with ALS, and the very next day our rear axle gave out. Kara and Tim did miracles in finding the impossible to find parts and then putting our van back to tip top shape. They were calm and reassuring under this high-pressure situation and ensured we were taken care of in superior fashion. We drive hours out of our way so this team can help us when we have mechanical issues. Great job Kara and Tim!

Walked into Blade Chevrolet to look at a ct5-v. I've done a lot a research on this car. I had cash…read morein hand. The car was being used by someone at the dealership. Chew cans in the door. Garbage on the passenger floor. Boxes and trash in the back seat. Dirty old golf glove and unknown amount of trash. Very disappointing. The incident made me question the way this dealer operates. Drove to Bellingham and bought a car just like it with 4000 miles less at the same price and it was clean. Sorry blade you lost an easy sale.

Had an unfortunate experience with car repairs. I spoke with Joel and explanined my disappointment…read moreand frustration. He contacted his superior and they made the situation right. We will continue doing business with people who stand behind there work. Ray H.

Spoke with chris in sales department. He was the most rude arrogant sales guy weve ever spoke to,…read morewouldn't answer any questions when we asked about the engine. Just kept telling me not to waste his time before we even gave an offer or took it for a test drive ,So we left, and we'll find our car somewhere else.

loved this dealership so kind and helpful especially Elleigh, Smith ask for her she made sure I…read moreknew everything about the vehicle and made sure I was set to go with no issues or concerns answered everything I asked great experience and it was my first time buying at a dealership so overall amazing!!!!

We had an absolutely incredible experience at Burlington Honda completely unexpected in the best…read moreway possible! We've worked with Dax for many years, and once again, he did not disappoint. This wasn't a planned car-buying day (let alone buying two vehicles!), but everything just lined up perfectly thanks to the amazing team here. Gene, our salesman, was fantastic knowledgeable, patient, and genuinely helpful. He answered every question and made the whole process smooth and stress-free. And Raul in Finance? An absolute rock star! He rounded out what truly felt like a dream team. These folks clearly love what they do, and even more importantly, they work together with such positive energy and respect and it really shows. We ended up driving off with a new Ridgeline Black Edition and a CR-V Hybrid TrailSport, and we are so pleased with our purchases! The drive home was dreamy -- smooth, quiet, and everything we hoped for (both vehicles)! The customer service was beyond exceptional -- easily the best treatment we've ever received at a dealership. It makes a huge difference doing business with people who truly care and enjoy what they do. We're even looking forward to walking the lot again when we come in for oil changes as I hear the service department is top-notch too. Don't worry! I'll write that review in about 7,000 miles. See you then!

We had a fantastic experience at Skagit Mazda! The entire team was friendly, knowledgeable, and…read morestraightforward--no pressure, just genuine help. They took the time to answer all my questions and made the whole process easy from start to finish. The dealership was clean, well-organized, and welcoming, which made the experience even better. I left feeling confident about my purchase and really appreciated their attention to detail and customer care. Highly recommend Skagit Mazda to anyone looking for great service and a smooth car-buying experience.

I had a great experience at Dwayne Lane's. I was happy with my trade in and have been enjoying new…read morecar! The staff were very personable and friendly and got us going in a timely fashion. Communication was quick and easy. I would definitely recommend them and go back for my next car purchase.

4.5 Stars (yelp won't let me post 4.5) Crystal will help you find a vehicle on your timeline, if…read moreyou need one quickly or have lots of time to look. She knows her stuff and offers insightful advice. She will do all the legwork and be your advocate. My husband wanted to complete the deal on the car, which I wasn't expecting to purchase at that time, so I did not get to finish with Crystal and can't speak to the final process. That's the only reason why I can't grade on that and post 5 stars (yelp won't let me post 4.5 stars). I'm sure the final purchase would have been a fine success with her help. I would recommend The Car Bulldog / Crystal to anyone who is looking to purchase a vehicle, without the stress!

Reached out to Crystal as I felt uncomfortable negotiating in a car showroom. The best decision…read moreever! She used her MANY years in the car business to get me a great price on my trade in and new car. But most of all she makes the process clear and straighforward leaving you absolutely confident. I was in the actual dealership for less than an hour signing papers.....with Crystal as close as the phone if ANYTHING odd should develop. It didnt. Smooth as silk. Worth every penny.

How the heck do you give this business only a three and a half Stars? I just had a great experience…read morenot just because they helped me as a customer but all the little things added up, Customer service asking certain questions and answering certain questions and being patient with the process and I know some dealerships it's all nice bright and shiny but you just felt like it was a family experience.

Definitely a zero star rating here. My wife recently went looking for an upgrade and just wanted to…read morebrowse the cars and of course we know how that can go. Unfortunately they were able to get some contact info on her and they became relentless about getting her into a car. First they wants to put her into the first car, which she wasn't even slightly interesting in so she just didn't return the message and then they called over and over trying to get her into another car that she wasn't interested in. Finally we talked about trading in the mini Cooper we had to see if that would help her get something she wanted. After trying to push her into a few other cars she was finally going to settle on something but after being there all day she wants to think about it and come back the next day. They weren't having that. It didn't matter that she wanted to do and on top of that she had our 3 year old with her who was more than ready to come home. By the time I had gotten there the deal was done and she was going to need another hour to sign papers and whatnot. They finally sent her on her way and told her that she needed to show them some bank statements and whatnot for her proof of income. She gave them what they asked for and then after having the car for a couple of weeks they now required her to get a cosigner or demanded for her to return their car and they had the mini cooper ready to go. At the time we were already out of town and on a small vacation. They hounded us the entire time and then told us they were calling a repo company and that we would be paying for it. I told them that's fine, just leave us alone on our last day. We ended up taking the car back and I forgot to say that we had a ceramic tint job done throughout the car which cost over 400 dollars. We took the car back in far better shape than when we got it and they said we had to eat the costs of what we put into it and the biggest slap in the face was how they returned our mini Cooper with so much damage on it it makes me sick. I will be taking them to court for sure but whatever you do, don't let them get your contact info. Typical used car lot and slimy two faced employees working there as well.

I purchased a 70 GTO from Pacific Classics, I would like to thank the entire staff for their…read moreservice.The video and picture descriptions were excellent, they furnished all the past history and paper work they had re: my purchase. I didn't fell the need to have an independent inspection before purchasing the vehicle. From the wire transfer of funds to the delivery to my front door, I felt secure. Upon delivery my GTO was far above my expectations, I've done this with other company's in the past and found Pacific, far above the others. Thanks you Pacific Classics, for a good experience and a great GTO, that I intend to enjoy for years. A very satisfied purchaser. Bill B.

Grateful for my experience as a first-time classic car owner to this business! Special thanks goes…read moreto Chris, who fielded MANY emails from me and answered them in a timely and professional manner and to Brandy who helped demystify the process, taking me through buying my first vintage car with ease. And Silas, who was amazingly great at showing me the car in the first place, even remembering me from a prior visit over a year ago! This team is amazing!