We were in the market for a used Jeep Wrangler and wanted to avoid Seattle Jeep, having had a bad…read moreexperience with them a while back (for a number of reasons). Fortunately, we spotted a great Jeep online at Motorcars Ltd. in Mt. Vernon. They were a breath of fresh air - no hard sell, no misrepresentation, just an honest and pleasant experience in a very nice showroom. Mark was our guy who, from the first phone call to the end of the sales transaction, was friendly, efficient and catered to our needs. We love our Jeep and are very satisfied with the fair price and ease of wrapping up the deal.

I've always been annoyed by used car dealers, but this lot had what I wanted so I gave them a try…read more I have to say, this one was very different. They were honest, helpful and had a no-pressure sales model. They offered a fair price for a high demand vehicle. I'd recommend them to anyone looking for a good quality car.

Had several repairs done here, both simple and complicated. Each was done very well with no…read morereturns. Will continue to utilize. Really love the driver service to home.

I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?

It was a cold, wet, and perhaps deemed by others, dreary day. To my delight, snow was beginning to…read morefall. That's how I saw it, anyways.... The rest of humanity however, well that was a different story: It was Zero Hour of SNOW-DOOMAPOCALYPSAGEDDON...I had planned to get my oil changed that weekend in Elma, following a trip there. No way that was happening, what with people running for their lives clearing off store shelves on account of a few snowflakes falling from the sky, and not having a clue on how to drive in just a couple inches of snow. Travelling over 200 minutes amidst humans like that, along with humans who had probably never seen snow, or even just a few inches of the stuff is just asking for trouble - even if you know how to drive in those conditions! There was also no way I was going to subject my car, and wallet, to Jiffy Lube! On the flip side, having all those scared shitless humans running around, Blade Chevy had a lot of cancellations! (Seriously, you could still see pavement at that point!) Even though they were getting ready to leave, since there were no longer any customers for the day, they stayed open for the ten minutes it took to get there, and have the work done. Everyone was very pleasant and accommodating. Upon my advising, to my dismay, that I had left my phone charging cable in my car, they happily escorted me to my car so I could retrieve it. Service was fast, efficient, and well done. I think I was in the very comfortable waiting room (the comfy chairs even had little swing out tables for your laptop!!!) for maybe 20 minutes. The technician even noted that my PCV valve/breather needed cleaning! This turned out to be a big deal, as after I replaced it, my engine was much happier!

no, don't recommend them, but they are the only local chevy dealership…read more sales person turnover is an issue,, service manager often not avail. and, repair time at $225 an hr is absurd.

Had great luck here over the years, friendly, fair and honest. Thanks Jim and Patty for all the…read moregreat work over the years.

Had an unfortunate experience with car repairs. I spoke with Joel and explanined my disappointment…read moreand frustration. He contacted his superior and they made the situation right. We will continue doing business with people who stand behind there work. Ray H.

We had an absolutely incredible experience at Burlington Honda completely unexpected in the best…read moreway possible! We've worked with Dax for many years, and once again, he did not disappoint. This wasn't a planned car-buying day (let alone buying two vehicles!), but everything just lined up perfectly thanks to the amazing team here. Gene, our salesman, was fantastic knowledgeable, patient, and genuinely helpful. He answered every question and made the whole process smooth and stress-free. And Raul in Finance? An absolute rock star! He rounded out what truly felt like a dream team. These folks clearly love what they do, and even more importantly, they work together with such positive energy and respect and it really shows. We ended up driving off with a new Ridgeline Black Edition and a CR-V Hybrid TrailSport, and we are so pleased with our purchases! The drive home was dreamy -- smooth, quiet, and everything we hoped for (both vehicles)! The customer service was beyond exceptional -- easily the best treatment we've ever received at a dealership. It makes a huge difference doing business with people who truly care and enjoy what they do. We're even looking forward to walking the lot again when we come in for oil changes as I hear the service department is top-notch too. Don't worry! I'll write that review in about 7,000 miles. See you then!

I went there to check out why my radar wasn't working. I was told my radar was cracked and repairs…read morewould be $2011. I asked for pictures for my insurance and they said it would take to long and cost more to pull the bumper. I paid $211 for diagnoses. Front desk people were rude. I scheduled at a place in Marysville and prior to that appointment my radar started working and has worked since. $2000 is a lot of money for a single woman and to be irritated about my request was not above and beyond.

took my car in for a safety recall (2025 cx-30) told them that i was also hearing a noise in the…read moredrivetrain, went home with a brand new cx-50 loaner. they called the next day and said that their mechanic heard the same noise, and after some other diagnostics, informed me that the whole transmission and ptu needed to be replaced. they said enjoy the loaner; we'll call you when the parts arrive. 29 days later i got my car back and returned the loaner at no charge. great communication throughout, most pleasant dealer experience i've ever had!

We had a fantastic experience at Skagit Mazda! The entire team was friendly, knowledgeable, and…read morestraightforward--no pressure, just genuine help. They took the time to answer all my questions and made the whole process easy from start to finish. The dealership was clean, well-organized, and welcoming, which made the experience even better. I left feeling confident about my purchase and really appreciated their attention to detail and customer care. Highly recommend Skagit Mazda to anyone looking for great service and a smooth car-buying experience.

4.5 Stars (yelp won't let me post 4.5) Crystal will help you find a vehicle on your timeline, if…read moreyou need one quickly or have lots of time to look. She knows her stuff and offers insightful advice. She will do all the legwork and be your advocate. My husband wanted to complete the deal on the car, which I wasn't expecting to purchase at that time, so I did not get to finish with Crystal and can't speak to the final process. That's the only reason why I can't grade on that and post 5 stars (yelp won't let me post 4.5 stars). I'm sure the final purchase would have been a fine success with her help. I would recommend The Car Bulldog / Crystal to anyone who is looking to purchase a vehicle, without the stress!

Reached out to Crystal as I felt uncomfortable negotiating in a car showroom. The best decision…read moreever! She used her MANY years in the car business to get me a great price on my trade in and new car. But most of all she makes the process clear and straighforward leaving you absolutely confident. I was in the actual dealership for less than an hour signing papers.....with Crystal as close as the phone if ANYTHING odd should develop. It didnt. Smooth as silk. Worth every penny.

How the heck do you give this business only a three and a half Stars? I just had a great experience…read morenot just because they helped me as a customer but all the little things added up, Customer service asking certain questions and answering certain questions and being patient with the process and I know some dealerships it's all nice bright and shiny but you just felt like it was a family experience.

Definitely a zero star rating here. My wife recently went looking for an upgrade and just wanted to…read morebrowse the cars and of course we know how that can go. Unfortunately they were able to get some contact info on her and they became relentless about getting her into a car. First they wants to put her into the first car, which she wasn't even slightly interesting in so she just didn't return the message and then they called over and over trying to get her into another car that she wasn't interested in. Finally we talked about trading in the mini Cooper we had to see if that would help her get something she wanted. After trying to push her into a few other cars she was finally going to settle on something but after being there all day she wants to think about it and come back the next day. They weren't having that. It didn't matter that she wanted to do and on top of that she had our 3 year old with her who was more than ready to come home. By the time I had gotten there the deal was done and she was going to need another hour to sign papers and whatnot. They finally sent her on her way and told her that she needed to show them some bank statements and whatnot for her proof of income. She gave them what they asked for and then after having the car for a couple of weeks they now required her to get a cosigner or demanded for her to return their car and they had the mini cooper ready to go. At the time we were already out of town and on a small vacation. They hounded us the entire time and then told us they were calling a repo company and that we would be paying for it. I told them that's fine, just leave us alone on our last day. We ended up taking the car back and I forgot to say that we had a ceramic tint job done throughout the car which cost over 400 dollars. We took the car back in far better shape than when we got it and they said we had to eat the costs of what we put into it and the biggest slap in the face was how they returned our mini Cooper with so much damage on it it makes me sick. I will be taking them to court for sure but whatever you do, don't let them get your contact info. Typical used car lot and slimy two faced employees working there as well.

I purchased a 70 GTO from Pacific Classics, I would like to thank the entire staff for their…read moreservice.The video and picture descriptions were excellent, they furnished all the past history and paper work they had re: my purchase. I didn't fell the need to have an independent inspection before purchasing the vehicle. From the wire transfer of funds to the delivery to my front door, I felt secure. Upon delivery my GTO was far above my expectations, I've done this with other company's in the past and found Pacific, far above the others. Thanks you Pacific Classics, for a good experience and a great GTO, that I intend to enjoy for years. A very satisfied purchaser. Bill B.

Grateful for my experience as a first-time classic car owner to this business! Special thanks goes…read moreto Chris, who fielded MANY emails from me and answered them in a timely and professional manner and to Brandy who helped demystify the process, taking me through buying my first vintage car with ease. And Silas, who was amazingly great at showing me the car in the first place, even remembering me from a prior visit over a year ago! This team is amazing!

I had it all the way up to Skagit to buy a brand new Forester. Mr Zach treated us very well. Let us…read moreroll out on a 30-minute drive to make sure the Forester was what we really wanted. The paperwork was a lot and I mean a lot. But I don't think you can get away from that these days. I did end up buying the extended warranty just because of all the electronics for a little over like $4,000 which is again a lot to add on top of the price of the vehicle. I just cannot believe a car cost $50,000 these days. That's not the dealer's fault. I do think the detail job could have been a little better so hopefully when I come back for my first oil change and the installation of my tow hitch I could maybe get another little detail situation because there's a lot of streaking and such on the car. But overall very happy with the process and the people that I don't with.

Went to buy used car. Made offer based on our pre-approved loan and trade in. Manager asked to…read moresee and drive our trade. We arrived on time but he took 30 min to meet us, after his drive he prepared written counter offer nearly $10,000 higher than our offer and trashed talked about our trade. Had underling deliver. Never met us to discuss. Very impersonal. His written counter was internally inconsistent. But with his refusal to meet we couldn't ask questions. We left disgusted. Never buy from Skagit Subaru unless you don't value your time or money!