We Purchased a new Duramax from John and Kevin. Great service and price. Fast in and out. Highly recommend

I called early Friday. The service department did not answer so it went to voice mail. I left my name, number, and what I was calling about. They never returned my call. I dont think I want to bother trying them in the future. read more

Update to My June 7th Complaint After multiple failed attempts to secure a comparable rental vehicle on my own, I finally began receiving traction only after posting my concerns publicly across multiple platforms. That's when I received a call from Tom at Blade, who claimed to be completely unaware that my truck had been sitting there for months -- or that I had been issued a Buick Encore as a rental in place of my truck. To his credit, Tom did manage to secure me a truck rental -- nearly three months after the original issue began. During that call on 6/11/25, he also assured me that GM would cover my truck payments from the date the issue started until I received my vehicle back. However, I remain skeptical, as GM customer service has consistently stated that covering payments is against their "protocol." Apparently, there's still no clear solution for sourcing the part my truck needs. Tom also mentioned on 6/11/25 that the part would arrive within two weeks and that the repair would take only 45 minutes once received. Based on that, he asked me to consider removing my negative reviews since they had now found me a truck rental and were "willing to help" with some payments. I responded clearly: I will not remove anything until I have keys in hand and a check for every truck payment they promised to cover. As of today, 7/22/25, there is still no part in sight, per Tom's latest update. read more

September 2024. Waited over three months for service department to (fix?) car. One of the worst experiences I've ever had with car repairs, specifically in terms of: (1) Was repair done in a timely manner, (2) Was the work shoddy? and (3) At the end of the day, did I feel like I was getting ripped-off? Will not use again. read more

What ever you do, do not take your car in to get worked on. They will scam you. I had a 2014 impala where the infotainment screen was blacking out intermittency. We took the car in to get looked at. They said that the screen needed to be replaced for over $1200.00. They left the diagnostic results in the care. The diagnostic result said that it was a bad usb connection. When I asked them about the usb connection issue, they said that was not the problem and we needed to get the screen replaced. So, like a fool, I had them replace the screen. Two weeks after getting the car back, the screen did the same thing, I took it back in and they supposedly fixed it. Two week later it did the same thing again. I looked to issue up in YouTube. and found a video on how to seat the USB plug. It took me 15 minutes and no parts to fix it. I repeat. Do not have them work on your car. They will scam you. read more

So I was on a hunt for a very particular car; especially as I've never bought new before, and Serjio and Joe were the guys. They had the car I wanted (Chevy spark Lt) and they had just gotten it in, they held it for me, gave me the break down of the total cost, everything. They were honest and very forward with everything so there wasn't any surprises as I was traveling over 2 hours to get this car. To say the least, I'm very happy with my purchase, very happy with the service, and I 100% recommend these guys. Seriously, Serjio thank you. I highly recommend this place. read more

Blade Chevrolet - Me and my new car! - Car Dealers Near Me - Mount Vernon, Washington

Great people, great service! I flew from Montana to purchase a truck. They picked me up from Seattle airport, the car was perfect as promised, Aurelio gave me good deal for F-150 platinum and really went above no beyond for me, very satisfied and would recommend everyone!!! read more

Blade Chevrolet - Car Dealers Near Me - Mount Vernon, Washington

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My 2021 RV was in there from early September 2023 until mid January 2024 waiting on a fuel pump. I went in every few weeks to check on it, I often felt I was bothering them, not once did they give me an update on parts status. While it was waiting there the battery (No Prorate) went dead, so I had to buy that. In doing that I when I got home I noticed the battery positive post cover sitting down by the frame, they never bothered to put it back on. Not sure why? I also had it winterized, in the process they totally ransacked my bedding to get to the water pump. Steve RV service manager called me cause I complained on their website, saying some homeless person could have got in there and done this. All the time they had the keys. Something else is they left a fuel stain by my fuel fill, not bothering to clean it off. So once the fuel pump was installed, they called me to tell me the "fuel modular was bad" I guess their scanners only show one code at a time. Once that was installed I went to pick it up, I immediately went to put gas in it and it wouldn't go in, so I took it back. Come to find out they have pinched a hose when they put the fuel tank in. I'm not sure what kind of people they have working on our vehicles, but after all this I'm almost positive they have no quality assurance. Pretty sad when you see what they charge. I hope this helps people think twice on taking their vehicles there. NO Quality Assurance! read more

I had to get a refund from Blade RV ; I have dealt with them for at least 10 years ..however after the rude insulting treatment on October 20th at 4:10 pm ; I cannot reccomend this company / Dealership at all. I came in for a refund after waiting since last Thursday , the book keeper at the main dealership was nice thoughtful and really great..professional. The counterperson John , had to go outside and get my refund check... As the Assistant manager from the main dealership would not bring it in. I am Disabled and walk with Cain , stairs are horribly painful. I had to climb stairs moving slow the staff was very intolerant. My returns had been turned in previous week , still no refund check cut. Assistant Manager from the car side of dealership was rude and insulting calling me an " Ass " in front of counter staff. The return check did not have my name correctly printed in fact the name was pulled from a transcript , not my emails or orders with my full name on them. In all ; being insulted by a " little man " , in a big Jeep...( lifted Jeep ) was not fun. I am Disabled , retired and a Veteran...but treated like trash by the young rude man ( Car Dealership side ) in the jeep. Being 65 and bad legs ...using a cane then to be treated like garbage. In the end the Assistant Manager..opened the cash drawer...and THREW the bills and change...Threw this , at me rudely. While waiting for my funds...he kept yelling at me to: " Just get out of here !! " ..before I had my funds returned. Abysmally rude and " Napolionic " attitude. In a word : Ugly behavior. I do not reccomend ever purchasing any parts , or New or used vehicles at BLADE CHEVROLET... I drive 2 MERCEDES , and never have I been treated rude by the MERCEDES / Toyota dealership in Bellingham , WA. I suggest buying used cars there...classy and thoughtful people. read more

Worst parts department ever. They are terminally crabby and rude. Trying to order a part is painful, the woman on the phone would keep carrying a conversation with someone else while I'm talking, very rude and unprofessional. read more

I had the best car buying experience at Blade. Ron help my wife and I look at a Suburban and he just answered all my questions. If he didn't know he asked and got back to us. We made a few trips to test drive the Chevy. No pressure from anyone. They worked with us to make sure it was a fair deal for everyone. If you find what you want at Blade make sure to stop. Blade Chevy is worth the time. read more

Blade Chevrolet - Car Dealers Near Me - Mount Vernon, Washington

We are new to the area and needed to find a dealership to have our car serviced. We found the best in Blade Chevrolet! Jason in service always greets us with a smile, schedules our service when it's convenient for us, returns calls within 10 minutes of us leaving a message and takes great care servicing our vehicle. Everyone in the service department is happy, positive and treats us like family. We will only bring our car here. read more

While I did not end up buying a truck from Kevin Sampson, it was no fault of his. He went more than the extra mile. The problem was limited inventory, a pandemic-inspired problem plaguing all dealerships of all brands in the summer of 2021. What Kevin did was get on his computer and track down all the Colorados meeting my humble specs in the Pacific Northwest. There were only two. One was in Idaho and the other an hour south on Interstate 5. I bought the one in-state. Kevin was professional and gracious and never tried to talk me into something I didn't want. When I'm looking for my next car, Blade will be my first stop. And that's my advice for anyone reading this. read more

Question on my 2018 diesel pick up I bought from them, but the woman in service did not have time for me, "they were so busy". With what, customers??? Not very happy when I left. She needs a review on customer service and support. As it turns out, I didn't have an oil leak, they spilled oil on the last oil change and it pooled in a pocket near the intake manifold, spilling oil on hot manifold during right turns. Oil change team needs some job skill refresher also. Dont plan to buy much from them again. Another dealership is in the plans. Ed read more

I'm so pleased to let you know about our experience today at Blade Chevrolet. My husband completed an "Instant Cash Offer" with Kelley Blue Book Online as we had decided to sell a car. He then heard from Rey Mejia at Blade. Rey's communication was excellent via phone/text/email. When we arrived he knew exactly who we were. Not once did he try and sell us another car. We had listed on the instant cash offer that we were NOT going to replace this vehicle. He was super friendly, very genuine and transparent, positive, a good listener with a great attitude. We felt this way going in the door and now that the transaction has been completed, we still fell this way about Rey. We would definitely recommend Rey and Blade Chevrolet--we had a great experience here!!! read more

A few months back I went to attempt to see if they would be willing to take my Honda in for a sale and this is the service I got... I found it hilariously terrible on the bright this this got me to keep my car and I still love driving her to this day, I wonder if there was some sort of error in there system that caused it to say 19k, still I do wish they would have handled this more professionally I'm sure they are kind people. read more

Blade Chevrolet - Service that I received from the blade Chevrolet establishment. - Car Dealers Near Me - Mount Vernon, Washington

From beginning to end Ron was so helpful and went above and beyond! Ron made this the absolute easiest buying process! We drove a hour and a half up and the dealership stayed open made sure the paperwork process was quick and easy! We love our new Jeep! Price was amazing! read more

Blade Chevrolet - New Jeep Wrangler - Car Dealers Near Me - Mount Vernon, Washington

I'm not a letter/review writer, but I felt quite compelled after this one..... These people at blade are "incompetent" at best!Sarah the sales manager lied about major damage being done to the dashboard from a collision that was not disclosed to me over the phone. I drove there from Muk to find this out. She then said she would drop the sales price $2k due to that damage. After offering me $250 for my 04' Escalade Trade, which is ridiculous, she offered me an overall OTD price of 25k for the trashy black Silverado. (Which also has major cosmetic damage to the entire driver side of vehicle) Turns out she tried sneaking a discount of $400 for the cracked dash from end to end. I called her out on it and she acted like she never said that. Done!! Went to CASTLE AUTO, where they offered $2200 for the same Trade-In and bought a beautiful TITAN instead. Ask for RICHARD @ Castle! He's Legit!! Screw that BLADE place forever lol read more

ZERO Stars! BUYER BEWARE! Cannot trust the folks at Blade Chevrolet. We explained our specific needs, they added items specific for a work vehicle spent over $75,000 when all was said and done. With Blade Chevrolet, it's about the sale NOT about doing what's right for the customer. DO NOT TRUST THIS DEALERSHIP, GO ELSEWHERE, they only care for your money not about doing what's right for the customer!! read more

listened to how great their lifetime warranty was on a truck bought from them. in the 2 years I sadly owned it I put 15k worth of repairs into it that they said would be covered, but their garbage warranty would not. stay away is the best advice I can give. read more

Update: Took my car to Bavarian Autohaus. The entire problem with the car stalling at stop lights/stop signs was a fuel pump. Not something that Blade Chevrolet couldn't diagnose "because it was European". It's a fuel pump. Blade Chevrolet also told me, explicitly that my brakes were brand new and the reason the brake light wouldn't go off was because of a short or a missing piece from whoever put those new brakes in and it wasn't going to affect the driveability. WRONG My brakes were shot - front and back. Bavarian Autohaus replaced all of my brakes and calipers, replaced my fuel pump in less time AND less money than Blade Chevrolet charged me for useless work. To make it even better - they won't even talk about it. Unprofessional. Save your money and time - go to Bavarian Autohaus straight away. read more

It was a cold, wet, and perhaps deemed by others, dreary day. To my delight, snow was beginning to fall. That's how I saw it, anyways.... The rest of humanity however, well that was a different story: It was Zero Hour of SNOW-DOOMAPOCALYPSAGEDDON...I had planned to get my oil changed that weekend in Elma, following a trip there. No way that was happening, what with people running for their lives clearing off store shelves on account of a few snowflakes falling from the sky, and not having a clue on how to drive in just a couple inches of snow. Travelling over 200 minutes amidst humans like that, along with humans who had probably never seen snow, or even just a few inches of the stuff is just asking for trouble - even if you know how to drive in those conditions! There was also no way I was going to subject my car, and wallet, to Jiffy Lube! On the flip side, having all those scared shitless humans running around, Blade Chevy had a lot of cancellations! (Seriously, you could still see pavement at that point!) Even though they were getting ready to leave, since there were no longer any customers for the day, they stayed open for the ten minutes it took to get there, and have the work done. Everyone was very pleasant and accommodating. Upon my advising, to my dismay, that I had left my phone charging cable in my car, they happily escorted me to my car so I could retrieve it. Service was fast, efficient, and well done. I think I was in the very comfortable waiting room (the comfy chairs even had little swing out tables for your laptop!!!) for maybe 20 minutes. The technician even noted that my PCV valve/breather needed cleaning! This turned out to be a big deal, as after I replaced it, my engine was much happier! read more

I am an essential worker that works nightly 12-hour shifts. When I found what I believed was great deal on a pre-owned car at Blade Chevrolet, I quickly made arrangements to have my afternoon-to-morning shift covered based on my conversation about the vehicle with the salesman. Over the phone, the salesman named Quentin explained they were seeing customers on an appointment-only basis due to COVID-19 governmental orders. I immediately made an appointment with Quentin and drove up to Mount Vernon to test drive that morning. Upon arriving at the dealership, Quentin greeted me (without donning any PPE) and said that "a lady had just walked in 15 minutes ago and bought the vehicle". In a classic bait-and-switch, he explained that he had two other cars to show me. I was speechless. Blade Chevrolet should've honored our appointment or immediately called to cancel once they had sold the vehicle. Instead they chose to put themselves first and customers second. I contacted the manager of Blade Chevrolet, Jon Kowalczyk, prior to writing this review in a naive attempt to resolve the matter. I asked to be reimbursed for the wages I lost that day. All he offered was a trite apology, a series of excuses, and a small sum (typical of what many dealers hand out when soliciting test drives for cash); all of which I declined. Blade Chevrolet will likely reply with what appears to be a sincere response intended to make them seem concerned or willing to resolve the matter. This is simply more disingenuous manipulation designed to win customers over without changing their underlying business practices. Car dealerships have a uniquely bad reputation and Blade Chevrolet is no exception. read more

**BIGGEST SCAM ARTIST'S EVER** Buyer beware of these SCAM artists. We bought a new 31 foot trailer from these guys, negotiated a price that we both were happy with. The sales person said our payment would be $210 for 10 years (120 months) which we were happy with. We take the trailer home and realized he had LIED TO US on the number of months the contract was for. It wasn't for the 120 months, it was 144 months (12 years). I just looked at the payment and thought it was good. So be very careful with these guys and really look at the number of months they slip in there. I WOULD NEVER BUY ANYTHING FROM THESE PEOPLE. read more

My wife and I were interested in a 2020 GMC Denali pickup at Blade Chevrolet. We were met outside by a very sharp, friendly young man who told us all about the truck, all the features, all the abilities and all the accessories. Then he let us take it for a ride, explaining more about it as we drove. Thoroughly enjoyed his presentation and knowledge and told him we wanted it. He took the information to his sales manager who wrote it up for us, we agreed on the full sale price and asked if he would include a tonneau cover. At that price he wouldn't but agreed to give us one at cost. We talked to the young salesman later that day to tell him which cover to include and were surprised to hear they sold the truck out from under us! Not happy! The sales manager should have more respect for his salesmen and his customers. If you deal with them be wary of making a deal with the sales manager. I have bought several vehicles from them in the past, we are not going back! read more

We bought a brand new truck from Blade Chevrolet. We gave then a $5k deposit over the phone, paid a $2500 "surcharge", and asked them to prepare the truck. for our arrival. To make a long story short, we arrived, waited two hours because they weren't ready, and finally drove off with our new truck. UNFORTUNATELY they left the new truck in demo mode, and now tell us to deal with it ourselves. Go to your local dealer and spend a few hours dealing with it yourself they say. They won't come and fix it, and most things don't work. Terrible customer service. read more

315$ for 2 diagnoses on the air conditioning and airbag and it took them 4 hours. Do not use the service department.

By far the worst service department I've ever experienced. Hard to describe how inattentive, uncaring, and unhelpful they are. Could easily give multiple examples. Purchased my Chevrolet Colorado from them several years ago. Late last year, I purchased a complete set of new tires from them. Today a tire blows out. I take it in for warranty and the two women at counter were engaged in fixing each other's hair. I had interrupted them. I explained incident with tire and was told the don't warranty the tires. I need to go to a tire store that sells Continental tires. This even though I purchased the tires from Blade. I will never return, nor will I ever purchase another Chevrolet. Beware, stay away! read more

Employees were messing around and pulling pranks on each other so the time took longer for them to help me because they had to undo the employees pranks. I made an appointment online and came in on time on the correct date to be told that the online appointment maker on their website doesn't actually make appointments. Had to wait another week to get my vehicle serviced. I arrived on time for my scheduled appointment to have the customer in front of me who had a later appointment have his vehicle serviced before mine. I also called multiple times to make an appointment and someone answered then hung up on me not once but twice. read more

Evidently 2years makes a huge difference in the quality of service at their service center. They don't answer their phone, don't return calls and seem to just ignore any need for car repairs. Engine light on? Too bad. Onstar says it needs to be seen in a day? So what. Well that just lost you a loyal customer. read more

I'm 2021 our family bought a brand new travel trailer from Blade Chevrolet RV and honestly since we got it there has been nothing but bad service and problems. Our trailer was bought and soon after we realized our trailer had an issues with a slide out. We called the service center and were met with a few responses from various people but overall the theme was that they couldn't help us and the issue was from the manufacturer. The manufacturer issued a fix for our trailer and after just a few months of owning the trailer it was sent back to Ohio where it was "fixed". After a month we got it back and took it camping again. The slide out issue had been fixed but the awnings mo longer functioned. Once again we called Blade and their answer left us questioning why anyone would buy from Blade ever? The result of the call again was not our issue. We recently bought a new Suburban and when looking for a vehicle knew we'd never go through Blade. We went to Everett and have been so pleased. blade is a company that unfortunately does not stand behind the items they sell. They sell items for profit and to make a buck never looking back at the customers and families they hurt along the way. We will never do business with Blade again and just want to warn everyone else that they seem like a nice local company on the outside but are just another company willing to hurt the people that support them. read more

Without a doubt the worst customer service I've ever seen. We flew in from Orange County after talking with Rey for 3 days about a specific car. When we arrived we found out the car had several custom modifications that Rey had not told us about and that weren't listed online. Rey was very unfamiliar with the car he was trying to sell us, and even asked my boyfriend (the buyer) questions about the car! When we asked Rey questions about the car, finance options, and specifics, his response to almost every question was "Uhhhhhhhhh, I need to ask the manager". He was very unprofessional, knew almost nothing about the car, lied to us, and then had the audacity to tell us we should have "asked more specific questions about the car over the phone before flying in". I honestly don't have a single nice thing to say about my experience here. read more

Had a great experience buying a 2007 Audi RS4 here with Carl. He was very easy to work with, and helped me negotiate a great deal before I drove up from Seattle. I was very impressed with the staff! read more

Last year seemed to go on and on and on. I didn't think it would ever end. Bad luck and sorrow not Only new my Zip code it Knew My Address and phone number too. I'm a Volunteer driver for the senior center and one day I took a lady to the hospital for her MS and cancer check. When I got her home she tried getting out of the seatbelt before i could get around to help. Somehow she pulled the belt over the headrest and got out. I didn't think much of it until I tried pulling it back over. Couldn't do it. Looked it up on the web and found there was a hole in it to push and release but that didn't work. Took it to a shop in oak harbor and was only chewed out for stripping the screw. Finally took it to Blade Chevrolet in Mt Vernon and Jason, the man I spoke to on the phone, came out and we tried getting it over and pulling the headrest off. Couldn't. Frustrated I said I'll make an appointment and bring it in but he wasn't about to have any of that kind of quitting. He called into the service area to ask if anyone was available for a moment. It was St Patrick's day and my luck had changed. He took my suv into the back and about fifteen Minutes later came back. Fixed. And no charge. You would practically need a private detective to find a business like this. It was also my birthday and believe me it made my day. Thanks Jason and Blade Chevrolet. You are very good people. read more

Stay far away from here! We went looking for diesel trucks here and finally had a guy come and help us. First of all, they didn't have any 3/4 ton diesels on the lot. Second of all, the guy helping me didn't know anything and hardly talked, he wasn't trying to sell me anything, he seemed like he was there for his hourly paycheck. And third (deal breaker) when we were walking inside to look to see what was available, he opened the door for me and my son, and closed the door in front of my pregnant wife. Stay away read more

First off I'll start by saying that the actual car buying experience was not bad and we are enjoying our new SUV. However, the communication between Blade and us, the lender, and the other departments has been horrible. We were also referred to them, I would not refer anyone in the future. We'll start with the loan process. We ended up setting up our loan with a Credit Union through the dealership. We were waiting to get information from the new lender so that we could cancel our autopay at the previous lender and set up with the new one. After about a week of no contact I decided to contact the bank. They said that they were still waiting on some paperwork from Blade and that they had requested it multiple times. I contacted the finance dept at Blade and left voicemails on 4 consecutive days. On the 5th day I finally heard back and they got all of the paperwork sent out to me. I have purchased multiple cars and have never had an issue with the financing. The next issue: when we purchased the vehicle they said that they only had 1 key fob. They wrote into the deal that they would either find the 2nd one or would order a new one. I figured that they would be on top of this since we just bought a new car and it was in the contract, but sadly no. I constantly had to check with them to see if they found the 2nd key. after a couple weeks they said that they would have to order a new key and said that it would only take 2-3 bus days. A week later I still had not heard from them. I again had to leave multiple voicemails until someone finally got back to me and told me that they thought another department had ordered it. So they would then need to finally order it. The Key fob finally came in after about a month of waiting. They told me that I would be getting a call from the service department to schedule a time for us to come in to get it programed to our car. I did receive a call shortly after but I was at work and missed the call. I called back 10 mins later and found that the person went home, so I left a voicemail. I didn't hear from her the next day so I called and left yet another voicemail saying that I wanted to get this done asap and that I would be available the following week on wed, it was Friday at the time. Monday came and went and I still heard nothing. I called the service dept and apparently there was only this one person that could do this, so another voicemail. I really wanted to get this taken care of on wed because my wife and I had the day off together and one of us could go without kids. So I called wed morning and finally got a hold of her only to be told that the earliest she could get me in is the following Monday...... The appointment hasn't happened yet but I can only imagine that there will be some other issue. Blade offers a lifetime warranty but I have zero faith that anything will go smoothly if anything happens with the vehicle. read more

Well, I can honestly left this place very angry. They hustle the whole family business story and how they are here for you. We had a trade in 4 different dealers offered us 11,500-12,000 in trade in. Blade offered us an insult at 9,000. I told them I couldn't work with the price they quoted me. We went back and forth a bit. I came up way higher in price because I wanted the truck. So they told me to come in and we will get it done! I was so excited!!!! Until I drove half way to oak harbor from Burlington to get the check when they call and say "we are sorry there is no way we can do it at that price" Do not trust these guys... unless you like a solid dry hump read more

Phil and Sara were great, appreciate their patience during a difficult situation to make a good deal. Happy I chose to drive up here.

Will not buy from Blade Chevrolet. My friend was in the market for a new truck. We went to Blade Chevrolet. He bought the truck there but they do not keep their promises. I was told since I referred him there I would get $50. NEVER got a dime. So if they can not keep a $50 dollar promise how can they keep a promise with thousands of dollars. Blade lost my business. I went to Sims Honda instead when I bought my new car. read more

I will never go to Blade Chevrolet again. We bought a new equinox and have always had it serviced there. We were told the tires were rotated each time we went in, well last time I put a chalk stripe on the tire to verify, and sure enough the receipt said they rotated the tires but they were not rotated. Then I figured we would give them one more try. We took the car down for another oil change and to diagnose a leaking tire. They found a nail in the middle of the tread, told us they could not fix it, and suggested we buy 2 new front tires. Now.. I know the dealership is supposed to change all 4 on an AWD vehicle yet they told us that we only needed 2. We left, got the tire plugged at discount who ensured us that we did NOT need new tires. I hope you guys actually read these reviews. This is a problem, since they are undoubtedly charging Chevrolet for services on the cars that are not actually getting done. read more