We were in the market for a used Jeep Wrangler and wanted to avoid Seattle Jeep, having had a bad…read moreexperience with them a while back (for a number of reasons). Fortunately, we spotted a great Jeep online at Motorcars Ltd. in Mt. Vernon. They were a breath of fresh air - no hard sell, no misrepresentation, just an honest and pleasant experience in a very nice showroom. Mark was our guy who, from the first phone call to the end of the sales transaction, was friendly, efficient and catered to our needs. We love our Jeep and are very satisfied with the fair price and ease of wrapping up the deal.

Review Update: I want to give everyone an update because…read morethis situation is far from over. I now have active correspondence with the Washington Department of Licensing, and I've submitted all purchase documents, inspection reports, and communication showing exactly what happened. This dealership sold me a six-figure sports car with dangerously worn brakes and sent me on a 13-hour drive back to California without disclosing it. Two independent inspections confirmed the truth -- not the story they tried to spin after the fact. If you've had any similar issues with Motorcars Limited -- misleading inspections, hidden problems, or safety concerns -- speak up. The more people who report their experiences, the harder it becomes for situations like this to be ignored. If enough of us come forward, there may even be grounds for a class action. Dealers don't get to gamble with customer safety or hide behind polished replies while ignoring real issues. I'm not stopping, and I encourage others who were treated this way to stand up as well.

I am writing this on behalf of my mother in law. She has been a long time customer here and never…read morequestioned the service. She recently brought her car in for an oil change and they brought up a few other items that she should take care of, one of them being her brakes. The CSR gave her a form that listed she needed pads, rotors, and calipers to the tune of +/- $1,800. Thankfully my son was with his grandma and the suggestion of calipers struck him as odd. I am a mechanic so they had me take a look at the information provided. The Burlington Automotives mechanic that did the inspection on her car did call out her brake pads(and a few other small service items), but did not call out rotors or calipers. I did a brake job on her car and, indeed, it only needed pads with the rotors being perfectly smooth and within spec. The calipers were also in great shape with the dust seals still attached, no cracks or anything like that. We went to talk with Louis, the Store Manager, and he first said that pads and rotors are often changed together and thought it was weird the mechanic didn't call out the rotors. I stated it was because the rotors are fine. I asked about calipers and he went into a story about them potentially seizing if there is wear, again, not called out by the mechanic and the dust seals are in great shape. He then said that the CSR was "new" which is a cop out. If the person is "new", they should have oversight and that still doesn't explain how the mechanic got it right and the CSR got it wrong. When I asked what thier policy is for the hand off of information, he said the CSR should take exactly what the mechanic says BUT rotors and pads go together because It can cause uneven wear, we also dont turn rotors, we just go new. It is a real shame because this sort of things gives all mechanics a bad name. To be clear, the actual mechanic's report was on point and I think he was a fine mechanic. The CSR and Store Manager, though, should be ashamed of themselves At the end of the day, they tried to screw an old lady out of a bunch of money. Louis barely apologized, trying to make every excuse he could to get out of admitting they wronged her. They didn't have her best interest in mind.... do they have yours?

Superb service, excellent customer service ! We are…read morefrequent flyers at Burlington Automotive and trust their entire staff !

We Purchased a new Duramax from John and Kevin. Great service and price. Fast in and out. Highly…read morerecommend

I called early Friday. The service department did not answer so it went to voice mail. I left my…read morename, number, and what I was calling about. They never returned my call. I dont think I want to bother trying them in the future.

The front brakes on our 2006 Trailblazer were making some tell-tale noises indicating that they…read moreneeded some immediate attention. So I took it to another shop, closer to my home, to get an estimate. That shop, which shall remain nameless, told me that not only did it need brake pads and new rotors (which I was figuring on, anyway) but the calipers were shot also and they needed to be replaced. They quoted the front brakes at close to $650, plus tax. They also told me that the rear brakes were at about 5% and needed some additional parts replaced as well, coming to an additional $550, plus tax. I couldn't afford that at the time, so I took their estimate and waited for a payday or two so I could afford to get at least the front brakes done. I was referred to JP Automotive by the folks at Virg's Brake & Suspension because they couldn't fit us in to their schedule and we needed the work done ASAP, and JP Automotive delivered big time. JP Automotive scheduled us for the following morning WITH A FREE LOANER CAR. When Mike called with to let me know what they found and what the actual cost would be - before they started the work, so I could approve before they stuck me with a bill - he told me that they really didn't need to replace the calipers, the ones that are on the car are just fine. So they saved me $250 or so that I didn't need to spend, and they got the work done and had our car back to us by noon that same day all for about $200 less than "that other place". Now that is what I call world class service! JP Automotive has earned a customer for life.

not good diagnostic . charge me for parts never change.i…read morepay 15000 dollars problem not fix.they lie about diagnostics and parts

loved this dealership so kind and helpful especially Elleigh, Smith ask for her she made sure I…read moreknew everything about the vehicle and made sure I was set to go with no issues or concerns answered everything I asked great experience and it was my first time buying at a dealership so overall amazing!!!!

This is a large dealership. We stopped by to grab a roll of rodent tape from the parts department…read more- it's the stuff you wrap a wiring harness in to keep mice from chewing on it - Honda is famous for having the best stuff. We parked in front of the showroom and assumed that the parts department would be around the side - but which side? We went to the right, which was the wrong move. A salesperson and two other representatives immediately came out of the showroom to ask if we needed help finding something - the approach made it feel like we were up to no good and they were checking up on us. They pointed us in the right direction, which is through the showroom. It turns out that there is a side entrance - from the left side. The parts guy was helpful, but he wanted to charge a huge markup on a roll of tape... $82! For reference, this can be found online from other Honda dealers for about $45. He suggested that the high price was fair because we can have it today! We managed to talk him down to $65, which is still high, but we got it that day. On the way out, one of the sales guys complimented our old Model S, which was appreciated. Thoughts overall - the employee to customer ratio was probably 5:1, the initial interaction was a turnoff, and the price gouging isn't going to win any repeat business. On the positive side, and to be totally fair, the dealership was clean, the cars on the lot were staged well and clean, the parts department had some neat swag, the restrooms were nice and the location is convenient.

We had a fantastic experience at Skagit Mazda! The entire team was friendly, knowledgeable, and…read morestraightforward--no pressure, just genuine help. They took the time to answer all my questions and made the whole process easy from start to finish. The dealership was clean, well-organized, and welcoming, which made the experience even better. I left feeling confident about my purchase and really appreciated their attention to detail and customer care. Highly recommend Skagit Mazda to anyone looking for great service and a smooth car-buying experience.

A very relaxed place to shop for a Mazda. Unlike the huge company owned dealerships this place is…read morefamily owned. They set-up cars for a test drive, went for a drive with me and did their best to find me the new Mazda I wanted. When they were unable to obtain the car I wanted, they found one at another dealership and sent me on my way with best wishes. Kyle Hansen, the sales representative, was one of the most knowledgeable guys about the car market I ever met. It is a great place to buy a new car.

Reached out to Crystal as I felt uncomfortable negotiating in a car showroom. The best decision…read moreever! She used her MANY years in the car business to get me a great price on my trade in and new car. But most of all she makes the process clear and straighforward leaving you absolutely confident. I was in the actual dealership for less than an hour signing papers.....with Crystal as close as the phone if ANYTHING odd should develop. It didnt. Smooth as silk. Worth every penny.

Crystal is great! Second time I have worked with her on a car purchase. She is efficient,…read morethorough and gets you the car you want at the price you want. Car buying has never been so easy!! She is absolutely amazing! I love my new Jeep and better yet, spent minimal time at dealership, just showed up, drove car and signed paperwork. Will continue to use Crystal for all future car purchases. The Car Bulldog is a must if you are in the market for a new car!!

How the heck do you give this business only a three and a half Stars? I just had a great experience…read morenot just because they helped me as a customer but all the little things added up, Customer service asking certain questions and answering certain questions and being patient with the process and I know some dealerships it's all nice bright and shiny but you just felt like it was a family experience.

getting the truck was very easy of course it was.they wanted to make some money I wanted a new…read moretruck and then a week and a half later truck broke finally managed to get into a shop that would actually do quality work and there was water in the fuel filters there was a bunch of water in the tank because of them not doing a proper fluid check like they said they did on the Carfax so $4500 later the injectors went out because of that corrosion $8000 and they told me they will not pay for it because it's my fault that there's water in the fuel. You may think u bought as is yeah a running driving truck that had been properly inspected. How is it possible for anybody to get enough water in the fuel to corrode injectors and burn up a lift pump it's not possible in that short amount of time so my recommendation is I would not buy a vehicle from them they make it great but as soon as something's wrong with it, they have no idea and they blame it on you. It's your fault. and they will say they're more than willing to help. what they mean by that contacting your warranty company and ask is this covered or not then what they tell you they can't help you worst experience I've ever had in my life and it probably will be the worst for the rest of my life

I purchased a 70 GTO from Pacific Classics, I would like to thank the entire staff for their…read moreservice.The video and picture descriptions were excellent, they furnished all the past history and paper work they had re: my purchase. I didn't fell the need to have an independent inspection before purchasing the vehicle. From the wire transfer of funds to the delivery to my front door, I felt secure. Upon delivery my GTO was far above my expectations, I've done this with other company's in the past and found Pacific, far above the others. Thanks you Pacific Classics, for a good experience and a great GTO, that I intend to enjoy for years. A very satisfied purchaser. Bill B.

Grateful for my experience as a first-time classic car owner to this business! Special thanks goes…read moreto Chris, who fielded MANY emails from me and answered them in a timely and professional manner and to Brandy who helped demystify the process, taking me through buying my first vintage car with ease. And Silas, who was amazingly great at showing me the car in the first place, even remembering me from a prior visit over a year ago! This team is amazing!

We have always had both of our Subaru's serviced at Dwayne Lane's Subaru in Burlington. Making an…read moreappointment is simple, and fast, and they are always very friendly. The waiting room is comfortable, and they don't waste any time doing the oil changes, which is nice after the experiences I've had at the Toyota dealer across the street. I also really appreciate the video they send out showing the undercarriage of my car, and the coupon for a free car wash. I will continue to have both of my families Subaru's serviced at Dwayne Lane's. My review is mainly on the service garage at Dwayne Lane's Skagit Subaru, due to the fact that I ended up buying my 2025 Subaru in Bellingham, Dwayne Lane's had the exact model I was looking for but sold it before I got there to but it. Dewey Griffen Subaru in Bellingham had the same car and held it for me until I made it up to buy it three days later. One of the reasons why we purchased another Subaru over a Toyota is the stellar service we receive at Dwayne Lane's Skagit Subaru, compared to the nearby Toyota dealer. Thank you for being there for us.

I got my wrx oil change here and they weren't clean, didn't fill my oil up all the way, and told me…read moreI had to replace a $1,300 part. So I went somewhere else and they told me how bad the oil change was so I had to purchase a second one 2 weeks later from the date I got it here and they informed me that part Subaru said to replace was perfectly fine.