We have been taking our cars/SUVs to Wespaul for many years now. They are hands down the best…read moremechanics I have ever experienced. They are honest and give honest estimates - never upselling. They have always finished the work on time. They stay busy because of their long time good reputation. They also gave a good friend an inspection for a truck he was looking to buy. They found some things that were dicey so my friend decided not to buy the truck. They have worked on a Ford Ranger I used to have and both my Toyota 4Runners, a previous Nissan Maxima, and a Kia Optima we have now - new brakes, tune ups, timing chains, etc.

These guys have always shook me an honest deal and even came way under anticipated cost on my last…read morerepair. I would not hesitate to bring them a vehicle for repair and diagnostic work. As we all know a trusted local mechanic is a very valuable asset. Thanks WESPAUL'S

They are great and honest people. I've been going there for years. They had my vechicle for days…read moreand couldnt find anything wrong with it and didnt charge me. when I got it towed up there it wouldn't crank. They were honest and didnt make something up. Thank you Auto Pioneer.

In March 2023, I brought my Lexus RX 350 to this shop for a transmission fluid service. The…read moretechnician noted the presence of metal shavings in the pan on the invoice, and instead of following OEM specifications and using Toyota WS-compatible fluid, the shop installed Kendall VersaTrans CVT+. I later reviewed the product specifications and contacted Kendall's own technical support team directly. Their team confirmed that while VersaTrans CVT+ may be used where Toyota WS is specified, their *recommended* product for WS applications is Kendall VersaTrans LV ATF, not CVT+. Their data sheet confirms this. When I brought this to the shop's attention, attaching official data sheets, Kendall's response email, and compatibility concerns, they refused to acknowledge any wrongdoing. Their responses were consistently short, dismissive, and unprofessional. I received multiple replies with no greeting, no name, and no attempt to address the core issue. Instead of discussing solutions (which I offered several times, including a fluid replacement or partial refund), they repeatedly deflected and eventually stopped engaging altogether. Despite the shop stating in their own records that metal shavings were present, a clear indication of wear, they opted to use a non-recommended fluid. Over the next 2.5 years, the vehicle accumulated only ~9,200 miles, but the transmission continued to degrade, likely accelerated by the mismatch in fluid. This review is not based on emotion. I've provided documentation, OEM specifications, and direct confirmation from the fluid manufacturer. The shop's refusal to admit a mistake or even engage in a basic conversation about resolution speaks volumes about their customer service standards and technical judgment. I cannot recommend this shop to anyone seeking careful, OEM-spec service or professional accountability. If something goes wrong, don't expect them to help, or even call you by name.

Had great luck here over the years, friendly, fair and honest. Thanks Jim and Patty for all the…read moregreat work over the years.

Had an unfortunate experience with car repairs. I spoke with Joel and explanined my disappointment…read moreand frustration. He contacted his superior and they made the situation right. We will continue doing business with people who stand behind there work. Ray H.

I am absolutely grateful for the wonderful customer service given during my car emergency, from the…read moremoment I called about availability to the point the service was complete. They were extremely kind and compassionate and got me in and out thankfully, they stayed true to their word from the start which I appreciate the most and their communication was definitely top tier. Not to mention the service itself, they repaired my car and got me back on the road as promised even with their busy schedule. I am more than satisfied with the highly professional service I received while here on a very stressful day for me.

I needed to change my brake pads, so I brought my car in the Mount Vernon Washington shop. After…read moretheir inspection, they tried to make me replace all rotors, all brake pads, and extra calipers I didn't need, totaling well over $3000. When questioning them about what repairs were necessary they said all of them. Needless to say I brought my car to a different place for a second opinion and turns out I did not need all those repairs. Stay far away from this place.

I have taken my Hyundai Sonata to the.m on 3 separate occasions. Quality work, excellent…read morecommunication, expertise knowledge, fait pricing. My husband recently brought is Jeep in for service and was very happy.

Very nice people very accommodating and honest definitely will be going back if any other issues…read morearise with my car in the future!

I had my truck in for a distributor repair, and I couldn't be happier with the service. The shop…read morewas professional, knowledgeable, and took the time to properly diagnose and fix the issue. They did quality work, communicated clearly, and got my truck running right again. It's refreshing to find an auto shop you can trust. I would definitely recommend them to anyone looking for honest, reliable automotive repair.

I had a tiny Stone in my wheel/brake system and it was squealing badly. I stopped in at Mark's and…read morein 20 minutes. They had the car up in the air and removed the pebble. They didn't even charge me. Now this is great customer service. Highly recommend.

If they had a 6 star review this is one of the few businesses who would qualify. I have been 100%…read morehappy with every experience I have had here and I am greatfull to have a shop like this in Burlington.

My truck broke down right at the Burlington exit and after a quick google search I found Steve's…read moreAutomotive with great reviews. So, I had my truck taken there and left the keys in the overnight drop box. Needless to say I was not disappointed one bit. I received a very friendly phone call first thing the following morning letting me know they would try to fit it in their schedule as soon as possible. I'm very happy with the work they did, their communication, and genuinely honest business.

Terrible customer service. They quote you a low price and then charged $200 more! They broke a part…read moreon my upper console last summer while my car was in the shop. They then charged me to replace it for $120! I was quoted $42 last year. I was clearly overcharged. It's a two piece cap that snaps together. Charged me for each side!! Thru didn't rotate my tires. They wouldn't help at all. I wanted a $60.99 refund for not defining the part was two part. So stupid. You can't have one side and not the other. These guys aren't even open on the weekends!! I don't know how they stay in business. It was a 30,000 mile check up!! So I called on a Monday to complain. I was told Nicholas would research it and get back to me. Exactly 5 days later no phone call back and they are closed till Monday. So I called back the next Monday and were given the run around about one part being sold as two separate pieces. They are crazy. I'm very disappointed and won't buy my nest Volkswagen there!!

Stephan found a safe first car for my son that both of us are happy with. The process was…read morestreamlined, taking out lots of the stress of buying a used car. Stephan was detail oriented, and redirected us away from a more expensive car, stating that the cheaper car addressed our needs better. Not many car salesmen would have that integrity. I was impressed with the entire experience, from looking casually in the lot, to testing cars with a young man eager to buy his first car, to the paperwork process, and getting the plates. Good work and good vibes at Karmart!