I was up to the dealer ship on may 8th and tried purchasing a used truck off there lot that was…read morelisted for 28999, after a test drive the truck broke down and I was introduced to another truck same year more miles. After asking how much for the truck , I could not get a straight answer. I had a trade in in which was worth 16000 on NADA They than offered me 11000 for my trade in and jacked the truck up to 34000. Esentially they bait and switch there customers by offering more for there trade in and jacking up the price of the vechicle. They are not up front with people and I suggest you avoid this dealership! I offered them the correct value for the truck and they knew I was on to there scam!! DO NOT SHOP HERE!!!!!!!! All there used vechicles are mostly AUCTION garbage!!! Darryl Moss

Simply put, they cannot be trusted... Jamie Toft (the finance manager) sold me a Ford warranty on…read morean Audi vehicle when I bought it in Oct. Needless to say, it didn't work for the obvious reasons... I figured it out two months later when I called the Ford warranty company. So then I ask for my money back. Jamie told me he was working on it. That was mid Dec. It is now beginning of March, and I still don't have any word on when I'm getting my money back. And on top of that, I just found out Jamie spent the money I requested and forged a new warranty contract with a different warranty company mid Dec. AFTER I REQUESTED IT BACK! Also, back when my wife and I were signing papers, the car salesman (Larry) lied right to our faces on just following up on some concerns that we had with the car. Typical car salesmen tricks! Can't really expect allot from a car salesmen... And somehow, the thing that I was least discussed with (but yet still very important) is how over priced there used cars are. I talked "Larry" $4,000 down from their "JUST REDUCED PRICE" and I was STILL over paying on retail according to KBB on a car that should cost between $10-$12K. I have made it my personal mission to inform every friend/family member/co-worker never to buy from these jokers! I'm not sure if these guys are idiots or crooked but I would stay away if you value you time, money and sanity... The Customer Service is Terrible The Listed Prices are Terrible Their Honesty is Terrible

4.5 Stars (yelp won't let me post 4.5) Crystal will help you find a vehicle on your timeline, if…read moreyou need one quickly or have lots of time to look. She knows her stuff and offers insightful advice. She will do all the legwork and be your advocate. My husband wanted to complete the deal on the car, which I wasn't expecting to purchase at that time, so I did not get to finish with Crystal and can't speak to the final process. That's the only reason why I can't grade on that and post 5 stars (yelp won't let me post 4.5 stars). I'm sure the final purchase would have been a fine success with her help. I would recommend The Car Bulldog / Crystal to anyone who is looking to purchase a vehicle, without the stress!

Reached out to Crystal as I felt uncomfortable negotiating in a car showroom. The best decision…read moreever! She used her MANY years in the car business to get me a great price on my trade in and new car. But most of all she makes the process clear and straighforward leaving you absolutely confident. I was in the actual dealership for less than an hour signing papers.....with Crystal as close as the phone if ANYTHING odd should develop. It didnt. Smooth as silk. Worth every penny.

My fiance and I just had the best automobile-buying experience at Rallye -- above and beyond our…read moreexpectations -- and greater than at any other auto dealership we've ever visited and would like to share. I have purchased (too) many cars and trucks over the years with good and bad results, but Doyle at Rallye took it to a whole new positive level with his personal touch this week. I agree wholeheartedly with Frederick D. on the relaxed, no game atmosphere and will be looking to purchase more from Doyle and family when the time comes. We aren't employees, we aren't family, nor were we friends with Doyle upon arrival. We met him for the first time last Thursday evening, after a long two hour (rush hour) drive from Seattle, to look at a truck on his lot in Burlington. Due to the traffic, we couldn't make it by the closing time at 6pm, so he offered to come back to the dealership after hours to meet us. I'll keep this part short: Doyle personally showed us the diesel truck, it's condition was outstanding, he let us test drive as long as we needed, we loved it and we made a very fair deal. There was no negativity, no B.S., no waits -- just a realistic discussion on what the rig was worth and what we were willing and able to pay. Doyle was flexible and we came to a price including options acceptable to both of us. He was also flexible on completing the financing and picking up the truck a few days later without hassle. That part is expected from a competent and pleasant dealer to make for a good experience. The important part: The good to GREAT experience part of this story is that Doyle took the time (late on a Thursday) to get to know us, what we wanted, needed and then, without prompting, noticed that the truck didn't include something of great help to my fiance. When we arrived to pick up the truck, not only did it have the options we agreed upon, but a surprise gift to help my fiance also installed. We were blown away by this personal touch. We now do feel like friends with Doyle and his family who also came out to greet us and wish us luck with our new truck. Thank you, Doyle, for an amazing, unexpected experience. I'll make sure to put this feedback in multiple places online. We'll certainly be back the next time we need another automobile.

PLEASE READ BEFORE PURCHASING A USED VEHICLE HERE…read more We traveled 3+ HRS to purchase a 2017 Toyota Tacoma after seeing positive reviews and a nice inventory selection. To be fair, Tommy and Tonya were both professional, responsive, and helpful throughout the process. Paperwork was smooth, everything was explained clearly, and there was no pressure to buy unnecessary add-ons or inflated packages. Unfortunately, what happened after the sale is the reason for this review. During the test drive, a few concerns were noticed: brakes not sounding or appearing right, one aftermarket light not working, and a few cosmetic issues. None were dealbreakers. We understood we were buying a used vehicle, not expecting perfection. However, when we asked normal buyer questions, the owner became dismissive. The moment we questioned the oil and asked for clarification, he abruptly began closing the hood, repeatedly said, "If you don't want it, that's fine," claimed there were plenty of other inquiries, and walked back inside. We had just driven 3+ HRS and were simply asking standard questions before spending nearly $30,000. Shortly after, he returned acting as if nothing happened. Despite that, we still moved forward. The night after purchase, we noticed a slight metallic clicking noise while driving. We assumed it might be normal brake wear or a minor used-car issue. The following day, while my husband was returning home from work, the noise became severe. The steering wheel was shaking badly, the truck was vibrating heavily, and it no longer felt safe to drive. He had to pull over immediately. When inspecting the wheel, three lug nuts on the front wheel were nearly off. This could have caused a catastrophic accident or serious injury. We paid out of pocket for roadside assistance. The third-party invoice states: - Left front wheel had come loose - Wheel removed and inspected - Other wheels torqued - Several lug nuts on other wheels moved during tightening - Bolt-on spacers present and recommended for removal as unsafe This means the issue was not limited to one wheel. During that same service, additional concerns were raised that the front brakes appeared improperly installed. We contacted the dealership immediately and requested a reasonable resolution or reimbursement for costs caused by this situation. Instead, the repeated response focused on returning the truck or transporting it back to their location. That missed the point entirely. This was never about not liking the truck. It was about being sold a vehicle with immediate safety-related issues involving wheels and brakes. We were not comfortable sending the truck back 3+ HRS after already experiencing these problems. We chose to handle inspections locally with people we trust. What is most upsetting is that the seriousness of the issue never seemed fully acknowledged. Used vehicles may have cosmetic flaws or normal wear. That is understandable. But wheels nearly coming loose, unsafe spacer concerns, and possible brake installation issues immediately after purchase go far beyond normal used-car expectations. We are now spending additional money, time, and stress correcting issues that should have been caught before sale. This review is not directed at Tommy or Tonya, who were both professional and helpful. This review is about accountability and safety. If you buy a used vehicle here, especially one with aftermarket modifications, bring an independent mechanic or trusted third party to inspect it first. We were fortunate this was caught in time. Another buyer may not be as lucky.

We were traveling on a road trip and needed an oil change. QL staff was very friendly and had us…read moreout quickly. Overall good experience

This is an update of my review which I have been putting off for a very long time. I will never…read moretake any of my vehicles to this location again when I pass the word throughout my friends, relatives, neighbors, And other auto mechanics that I work with.

So... My Jeep Grand Cherokee's water pump failed when I was up on the Samish overlook, and I spent…read morehours getting back to a repair shop because I had to let the engine cool for 45 minutes after only running it for 5 minutes. Reading the reviews, I learned that people had great experiences at Jimenez in Burlington and decided to give them a shot as well. This turned out to be an awesome decision! It appears to be a Father-Son operation, but they really know their stuff, and are absolutely committed to their customers. They were there working on Saturday, and had my water pump replaced with fresh coolant and a new serpentine belt. Also, I knew about my rear brakes getting worn, but they let me know about that as well. These are good guys. They will make sure you are happy, and will not try to rip you off.

Good service, they know what they are doing! I highly recommend them…read more They figured it out quickly and the issue disappeared.

if I could give a zero I would. long story short they gave a mom who needed a reliable vehicle…read moreafter hers broke down a car that has thousands of dollars worth of issues. my daughter was in the car while I filled my tank and had a puddle of gas appear under my car! From the mechanic the issues that need fixing are very obvious to the trained eye so they knew better when selling this vehicle! Offered to buy the car back for LESS than I paid for it & then offered me $250 to take my post on Facebook down but won't actually make it right and help me fix this car.

From the owner: We have a diverse variety of quality used vehicles including your everyday commuter car, pick-up…read moreTrucks and SUVs at great affordable prices.

Super smooth and easy transaction on a rare BMW X5. They seem to be very particular about the cars…read morethey sell, in a good way!

If you're in the market for a car, go see the team at By Design Auto. The owner Jason and staff…read moreare amazing. Attention to details, transparency in the process, courtesy, and efficiency are just a few of the advantages they offer a customer. They found us the exact car we were looking for. Go see them today!!!!! You'll be happy you did. We can't say enough to explain how great our experience was with By Design Auto. Next time we buy a car, we're headed back to By Design Auto.

We had an absolutely incredible experience at Burlington Honda completely unexpected in the best…read moreway possible! We've worked with Dax for many years, and once again, he did not disappoint. This wasn't a planned car-buying day (let alone buying two vehicles!), but everything just lined up perfectly thanks to the amazing team here. Gene, our salesman, was fantastic knowledgeable, patient, and genuinely helpful. He answered every question and made the whole process smooth and stress-free. And Raul in Finance? An absolute rock star! He rounded out what truly felt like a dream team. These folks clearly love what they do, and even more importantly, they work together with such positive energy and respect and it really shows. We ended up driving off with a new Ridgeline Black Edition and a CR-V Hybrid TrailSport, and we are so pleased with our purchases! The drive home was dreamy -- smooth, quiet, and everything we hoped for (both vehicles)! The customer service was beyond exceptional -- easily the best treatment we've ever received at a dealership. It makes a huge difference doing business with people who truly care and enjoy what they do. We're even looking forward to walking the lot again when we come in for oil changes as I hear the service department is top-notch too. Don't worry! I'll write that review in about 7,000 miles. See you then!

I went there to check out why my radar wasn't working. I was told my radar was cracked and repairs…read morewould be $2011. I asked for pictures for my insurance and they said it would take to long and cost more to pull the bumper. I paid $211 for diagnoses. Front desk people were rude. I scheduled at a place in Marysville and prior to that appointment my radar started working and has worked since. $2000 is a lot of money for a single woman and to be irritated about my request was not above and beyond.

Ron and Mark are quite simply two of the finest individuals that I have ever done business with,…read morepolite, courteous, professional genuine and honest, I felt comfortable and like I was in good hands during the entire transaction start to finish,, after the sale was completed and I was on my way I felt like I had just made two new friends so thank you for everything gentlemen Ohhhhh and did I mention,,, I LOVE my new JEEP!!

We just purchased a 2020 Jeep Wrangler Rubicon from Pacific Coast Auto Center in Burlington, Wa…read more We had an awesome experience from the moment we stepped in the door. Our sales representative was Travis. He was very personable and knowledgeable. He allowed us to take the vehicle for over an hour for a test drive and kick the tires to see if this Jeep was the one for us. We fell in love with it and when we decided to buy, Travis introduced us to Mark Summer who explained the purchase paperwork to us. During the whole process there was no pressure to buy, everyone was incredibly professional. They respected any direction we wanted to go; they really made it fun! We would highly recommend Pacific Coast Auto Center in Burlington. You won't be disappointed. We would absolutely do business there again. Sincerely, Steve and Kathy