I was up to the dealer ship on may 8th and tried purchasing a used truck off there lot that was…read morelisted for 28999, after a test drive the truck broke down and I was introduced to another truck same year more miles. After asking how much for the truck , I could not get a straight answer. I had a trade in in which was worth 16000 on NADA They than offered me 11000 for my trade in and jacked the truck up to 34000. Esentially they bait and switch there customers by offering more for there trade in and jacking up the price of the vechicle. They are not up front with people and I suggest you avoid this dealership! I offered them the correct value for the truck and they knew I was on to there scam!! DO NOT SHOP HERE!!!!!!!! All there used vechicles are mostly AUCTION garbage!!! Darryl Moss

Simply put, they cannot be trusted... Jamie Toft (the finance manager) sold me a Ford warranty on…read morean Audi vehicle when I bought it in Oct. Needless to say, it didn't work for the obvious reasons... I figured it out two months later when I called the Ford warranty company. So then I ask for my money back. Jamie told me he was working on it. That was mid Dec. It is now beginning of March, and I still don't have any word on when I'm getting my money back. And on top of that, I just found out Jamie spent the money I requested and forged a new warranty contract with a different warranty company mid Dec. AFTER I REQUESTED IT BACK! Also, back when my wife and I were signing papers, the car salesman (Larry) lied right to our faces on just following up on some concerns that we had with the car. Typical car salesmen tricks! Can't really expect allot from a car salesmen... And somehow, the thing that I was least discussed with (but yet still very important) is how over priced there used cars are. I talked "Larry" $4,000 down from their "JUST REDUCED PRICE" and I was STILL over paying on retail according to KBB on a car that should cost between $10-$12K. I have made it my personal mission to inform every friend/family member/co-worker never to buy from these jokers! I'm not sure if these guys are idiots or crooked but I would stay away if you value you time, money and sanity... The Customer Service is Terrible The Listed Prices are Terrible Their Honesty is Terrible

Reached out to Crystal as I felt uncomfortable negotiating in a car showroom. The best decision…read moreever! She used her MANY years in the car business to get me a great price on my trade in and new car. But most of all she makes the process clear and straighforward leaving you absolutely confident. I was in the actual dealership for less than an hour signing papers.....with Crystal as close as the phone if ANYTHING odd should develop. It didnt. Smooth as silk. Worth every penny.

Crystal is great! Second time I have worked with her on a car purchase. She is efficient,…read morethorough and gets you the car you want at the price you want. Car buying has never been so easy!! She is absolutely amazing! I love my new Jeep and better yet, spent minimal time at dealership, just showed up, drove car and signed paperwork. Will continue to use Crystal for all future car purchases. The Car Bulldog is a must if you are in the market for a new car!!

Had a fantastic buying experience today at Rallye Auto Sales. Riley greeted me on the lot and…read morepromptly got the keys to the car I wanted to see. He was patient and let me do my thing looking the car over. All he did was answer any questions I had. The test drive was super easy, they just took my ID and got my phone number, handed me a dealer plate and keys and let me go. The whole experience was easy and low pressure. Doyle, the owner, is super nice and was extremely helpful and, in the end, we were able to make a deal on the car I wanted. In fact, everyone I dealt with was super nice, constantly offering me refreshments. They were even kind enough to change the oil on the car I bought before I left because they hadn't had a chance to do it since they had just got the car. That's integrity! They also gave me a cool dealer hoodie and a full tank of gas. The whole lot had many nice, quality used cars. If you're in the market, I definitely recommend them. Thanks Doyle, Riley, and the rest of the team, I really appreciate everything.

PLEASE READ BEFORE PURCHASING A USED VEHICLE HERE…read more We traveled 3+ HRS to purchase a 2017 Toyota Tacoma after seeing positive reviews and a nice inventory selection. To be fair, Tommy and Tonya were both professional, responsive, and helpful throughout the process. Paperwork was smooth, everything was explained clearly, and there was no pressure to buy unnecessary add-ons or inflated packages. Unfortunately, what happened after the sale is the reason for this review. During the test drive, a few concerns were noticed: brakes not sounding or appearing right, one aftermarket light not working, and a few cosmetic issues. None were dealbreakers. We understood we were buying a used vehicle, not expecting perfection. However, when we asked normal buyer questions, the owner became dismissive. The moment we questioned the oil and asked for clarification, he abruptly began closing the hood, repeatedly said, "If you don't want it, that's fine," claimed there were plenty of other inquiries, and walked back inside. We had just driven 3+ HRS and were simply asking standard questions before spending nearly $30,000. Shortly after, he returned acting as if nothing happened. Despite that, we still moved forward. The night after purchase, we noticed a slight metallic clicking noise while driving. We assumed it might be normal brake wear or a minor used-car issue. The following day, while my husband was returning home from work, the noise became severe. The steering wheel was shaking badly, the truck was vibrating heavily, and it no longer felt safe to drive. He had to pull over immediately. When inspecting the wheel, three lug nuts on the front wheel were nearly off. This could have caused a catastrophic accident or serious injury. We paid out of pocket for roadside assistance. The third-party invoice states: - Left front wheel had come loose - Wheel removed and inspected - Other wheels torqued - Several lug nuts on other wheels moved during tightening - Bolt-on spacers present and recommended for removal as unsafe This means the issue was not limited to one wheel. During that same service, additional concerns were raised that the front brakes appeared improperly installed. We contacted the dealership immediately and requested a reasonable resolution or reimbursement for costs caused by this situation. Instead, the repeated response focused on returning the truck or transporting it back to their location. That missed the point entirely. This was never about not liking the truck. It was about being sold a vehicle with immediate safety-related issues involving wheels and brakes. We were not comfortable sending the truck back 3+ HRS after already experiencing these problems. We chose to handle inspections locally with people we trust. What is most upsetting is that the seriousness of the issue never seemed fully acknowledged. Used vehicles may have cosmetic flaws or normal wear. That is understandable. But wheels nearly coming loose, unsafe spacer concerns, and possible brake installation issues immediately after purchase go far beyond normal used-car expectations. We are now spending additional money, time, and stress correcting issues that should have been caught before sale. This review is not directed at Tommy or Tonya, who were both professional and helpful. This review is about accountability and safety. If you buy a used vehicle here, especially one with aftermarket modifications, bring an independent mechanic or trusted third party to inspect it first. We were fortunate this was caught in time. Another buyer may not be as lucky.

This is an update of my review which I have been putting off for a very long time. I will never…read moretake any of my vehicles to this location again when I pass the word throughout my friends, relatives, neighbors, And other auto mechanics that I work with.

First oil change on the Chevy Traverse, nice, knowledgeable and friendly employees. Very clean…read morecompared to most places. They dealt with my ditsyness in a very polite way! And noticed I was having some contractions! Over all I highly recommend this place! Excellent service.

Good service, they know what they are doing! I highly recommend them…read more They figured it out quickly and the issue disappeared.

Greg is a fabulous mechanic! Great prices great service would definitely recommend this business!!read more

if I could give a zero I would. long story short they gave a mom who needed a reliable vehicle…read moreafter hers broke down a car that has thousands of dollars worth of issues. my daughter was in the car while I filled my tank and had a puddle of gas appear under my car! From the mechanic the issues that need fixing are very obvious to the trained eye so they knew better when selling this vehicle! Offered to buy the car back for LESS than I paid for it & then offered me $250 to take my post on Facebook down but won't actually make it right and help me fix this car.

From the owner: We have a diverse variety of quality used vehicles including your everyday commuter car, pick-up…read moreTrucks and SUVs at great affordable prices.

Super smooth and easy transaction on a rare BMW X5. They seem to be very particular about the cars…read morethey sell, in a good way!

If you're in the market for a car, go see the team at By Design Auto. The owner Jason and staff…read moreare amazing. Attention to details, transparency in the process, courtesy, and efficiency are just a few of the advantages they offer a customer. They found us the exact car we were looking for. Go see them today!!!!! You'll be happy you did. We can't say enough to explain how great our experience was with By Design Auto. Next time we buy a car, we're headed back to By Design Auto.

loved this dealership so kind and helpful especially Elleigh, Smith ask for her she made sure I…read moreknew everything about the vehicle and made sure I was set to go with no issues or concerns answered everything I asked great experience and it was my first time buying at a dealership so overall amazing!!!!

This is a large dealership. We stopped by to grab a roll of rodent tape from the parts department…read more- it's the stuff you wrap a wiring harness in to keep mice from chewing on it - Honda is famous for having the best stuff. We parked in front of the showroom and assumed that the parts department would be around the side - but which side? We went to the right, which was the wrong move. A salesperson and two other representatives immediately came out of the showroom to ask if we needed help finding something - the approach made it feel like we were up to no good and they were checking up on us. They pointed us in the right direction, which is through the showroom. It turns out that there is a side entrance - from the left side. The parts guy was helpful, but he wanted to charge a huge markup on a roll of tape... $82! For reference, this can be found online from other Honda dealers for about $45. He suggested that the high price was fair because we can have it today! We managed to talk him down to $65, which is still high, but we got it that day. On the way out, one of the sales guys complimented our old Model S, which was appreciated. Thoughts overall - the employee to customer ratio was probably 5:1, the initial interaction was a turnoff, and the price gouging isn't going to win any repeat business. On the positive side, and to be totally fair, the dealership was clean, the cars on the lot were staged well and clean, the parts department had some neat swag, the restrooms were nice and the location is convenient.

Ron and Mark are quite simply two of the finest individuals that I have ever done business with,…read morepolite, courteous, professional genuine and honest, I felt comfortable and like I was in good hands during the entire transaction start to finish,, after the sale was completed and I was on my way I felt like I had just made two new friends so thank you for everything gentlemen Ohhhhh and did I mention,,, I LOVE my new JEEP!!

We just purchased a 2020 Jeep Wrangler Rubicon from Pacific Coast Auto Center in Burlington, Wa…read more We had an awesome experience from the moment we stepped in the door. Our sales representative was Travis. He was very personable and knowledgeable. He allowed us to take the vehicle for over an hour for a test drive and kick the tires to see if this Jeep was the one for us. We fell in love with it and when we decided to buy, Travis introduced us to Mark Summer who explained the purchase paperwork to us. During the whole process there was no pressure to buy, everyone was incredibly professional. They respected any direction we wanted to go; they really made it fun! We would highly recommend Pacific Coast Auto Center in Burlington. You won't be disappointed. We would absolutely do business there again. Sincerely, Steve and Kathy