Shopped there for years, never going there again. Don't take your children there!!!…read more While looking at fishing poles and reels to buy myself for veterans day, my two daughter's were walking around excited to look at the new store I'd never taken them to before. They had walked upstairs thinking it was apart of the stores selection, upon seeing it was full of boxes they walked down and came back to look at the knives near the reels I was looking at. A man that worked at the store ended up approaching them soon after, asking them if they had gone upstairs. They answered yes and explained they hadn't seen the signage stating employees only until they came back down as it was poorly placed against the wall near the stairs and barely visable. He then insinuated they stole and made a show of saying he would check the cameras. Once I stepped in and said my children aren't thieves he then double down and said that they had cameras. I left infuriated leaving behind a 200 dollar purchase with a bad taste in my mouth, safe to say I will not be going back.

Absolutely had a fantastic experience here. I was recommended to come here by my mother in law who…read moresaid all the locals go there for fishing gear. I am just starting my fishing journey and was going to have one of my experienced friends join me on a little shopping spree. We are still going to do that shopping trip but I wanted to get a head start. My goal was to go in and buy a tackle box. Each person I saw smiled and waved. One of the sales associates noticed my perplexed look on my face when looking for tackle boxes and asked me if he could help. I explained I am new to fishing and I am starting with trout fishing. This gentleman immediately gave some tips on tackle boxes and walked me through some gear ideas. He had me hold a rod and was showing me how strong it was if I had a fish on there. He was really patient with my questions and when another customer saw him, that customer was like "you sold me my first fishing license years ago" (I think he says 20 years ago to be exact). This associate name is Glen and let me tell you, find Glen because he will take care of you. I ended up purchasing a tackle box, a rod and reel. When I went to check out, the cashier was friendly and reminded me to take my receipt in case I needed to return something (thanks for looking out for me). Finally, when I went to get my fishing license, the associate lady (her name escapes me at the moment) was super friendly and after we talked about my journey into trout fishing, she showed me some good stuff that she uses and I bought that too. I would say, the employees that I encountered loved what they do and gave exceptional advice. Whether you're new to fishing or experienced, this is the place to go. I can't wait to come back as a I continue to grow my supplies. Thanks for the great experience!!

Came in specifically to see if we could find the husband a pair of fishing shoes. Can be very…read moredifficult when you were a pair of size 13's. Found them along the back wall. They carried about 8 different styles/brands. So hubby ended up trying on all the 12's hoping there would be a brand that sized large. No luck. We noticed a box way above our heads that indicated size 13. Went over to the gun counter and asked the employee if he would get them down for us. He said he would be there in a minute. He had a headset phone on, I didn't realized that he was on the phone. He finished his conversation and went back to stocking some shelves. I went over, he looked up, said he was sorry and grabbed a ladder to get them for us. Happy to report that they fit.

First and foremost, Bry the manager here provided excellent customer service! I spent $400 on…read moreequipments. Although it was curbside at this time, he was professional, friendly, and helpful. Because of this experience, I have the confidence to buy anything here at this location. Thanks Bry!

Worst experience ever: visited the store last week to purchase items that were in the sales flyer…read more Two of the items weren't even on the shelf, of the three items I purchased, two had the wrong price in the system (which the employee had to have help fixing), and the employees had no idea where to find things. When I was sent to pickup, no one even appeared to help me. A visit that should have taken me 15-20 minutes in/out took 50! Will never go to this store again. Ever!

Good products but the worst customer service. No one answers phone. No one at pickup bay. 50% of…read morethe time there is no one to load orders or even talk too.

Service was great today. I'm a relatively new walk/runner. Completed my first 10k last week on…read more13-year-old runners. I could tell I needed to up my shoe game but didn't know what I needed. I received amazing assistance today. Staff watched me walk and run. Recommended shoes. I explained what I felt and options were narrowed down. I was amazed at the difference in modern shoe tech. Time will tell how these work out, but for now I'm very optimistic and grateful. Thank you.

I have always been so afraid to go to running stores as they have tended to up-sell and have never…read morereally helped me with a great shoe, but i had an amazing experience here. Super helpful, let me run around in the shoe, extremely welcoming and did not try to upsell me. Special thank you to Megan she was amazing:) $5 more than buying online but with military discount brought that down and with the help to pick the shoe really great value!

Awesome shop with knowledgeable guys who go out of their way to help customers. Great shop for…read morehunters.

Dropped my bow off and they custom made and installed a new string, peep and sight in less than a…read moreweeks time. Brought my son in to pick up my bow and they took the time to get his bow tuned to him. They figured out that his sight was mounted in the wrong available holes, which is why he was out of adjustment. I had just purchased the bow from a pawn shop. Now he's dialed at 40 yards!

I just not impressed with the new building seemed way more cramped and not enough room to get bikes…read morethrough and what ever else. But as come to fixing the bike you all have been on it every time. . Sorry for hate on new building just felt smaller then the old building.

Excellent prices, excellent service! Took my grandsons rear wheel in for a look-over. Needed new…read morecassette, Part was in stock, replaced within minutes!

I came here just over a year ago and they hooked me up with a sweeet first board. I came here…read moreseveral times and only once have they actually been open. I know it's a small shop and the struggle is real but these guys gotta get their hours straight because Google maps and Yelp say they're open and they've been closed. Giving 3 stars for initial good service but their hours have been sketchy lately.

I think it was that manager that helped me upgrade my snowboard and helped me figure out which is…read morebetter for my style. Shop is top tier and that Jones Stratos is a game changer!

Always need to find a staff at a Big 5 to assist you. Easiest way is to go to check out and ask. On…read moremy last visit here in Burlington, while one staff was helping me, another staff at the cash register found a discount coupon I'd missed. Friendly people.

The cashier failed to ask me if I had the specific pump needed to fill my $50.00 floating raft so…read moreneedless to say when I took my wife to the lake so she could relax, no chance of that. My wife has cancer and simply asked to be able to float on the lake. Move forward to when I went back in the store, I asked for a manager and boy what a shocker to find they didn't offer or give me the $7 pump, discount it or NOTHING! The male manager was nice but the female had a look of disgust on her face, what an eventful stop. I planned on buying a shotgun there this week but I refuse to give them ANY MORE of my money.

Amazing experience! Saw orcas and they came right up to our kayak! Sean was great and made sure…read moreeveryone respected their space. Great tour and made my dream come true!

Alex was our guide for a 2.5 hour Kayak tour around 4 islands out of Roche Harbor…read more He gets a 6-star rating as a guide. His temperament and experience are excellent. He is not an overbearing control freak, but he is firm about safety and keeps everyone out of trouble. He is very helpful to get setup both at the beginning and also mid-trip as needed. He has a great sense of humor and is also fun to talk to. If you get Alex as your guide you will have a great experience

Nice little second store with lots of clothing and a few household goods. They have dressing rooms…read moreavailable. Second hand prices so a good value can be had. There were only a few staff members working the day I visited, so a bit busy.

This place used to be great and my family had gone there for about ten years! It used to have great…read moredeals and an awesome dollar rack! They also used to take my nice work clothing to resell and I'd always have a credit. They were sold a few years back and what a difference! Now if I ask about consignment she sighs and says the list is soo long and it may be years. Sorry I'm moving on. Clothes are about the same price as any retail store and not consignment pricing! My main complaint though is the very strong fragrance! Plug ins!! I start coughing within 5 minutes and my eyes are burning! It's so toxic and I don't know how they can work in there. I've heard the same from other people who have gone there and they are losing customers! We need more good consignment stores in Skagit as now I have to go North or South!