Came in specifically to see if we could find the husband a pair of fishing shoes. Can be very…read moredifficult when you were a pair of size 13's. Found them along the back wall. They carried about 8 different styles/brands. So hubby ended up trying on all the 12's hoping there would be a brand that sized large. No luck. We noticed a box way above our heads that indicated size 13. Went over to the gun counter and asked the employee if he would get them down for us. He said he would be there in a minute. He had a headset phone on, I didn't realized that he was on the phone. He finished his conversation and went back to stocking some shelves. I went over, he looked up, said he was sorry and grabbed a ladder to get them for us. Happy to report that they fit.

First and foremost, Bry the manager here provided excellent customer service! I spent $400 on…read moreequipments. Although it was curbside at this time, he was professional, friendly, and helpful. Because of this experience, I have the confidence to buy anything here at this location. Thanks Bry!

Worst experience ever: visited the store last week to purchase items that were in the sales flyer…read more Two of the items weren't even on the shelf, of the three items I purchased, two had the wrong price in the system (which the employee had to have help fixing), and the employees had no idea where to find things. When I was sent to pickup, no one even appeared to help me. A visit that should have taken me 15-20 minutes in/out took 50! Will never go to this store again. Ever!

Good products but the worst customer service. No one answers phone. No one at pickup bay. 50% of…read morethe time there is no one to load orders or even talk too.

Service was great today. I'm a relatively new walk/runner. Completed my first 10k last week on…read more13-year-old runners. I could tell I needed to up my shoe game but didn't know what I needed. I received amazing assistance today. Staff watched me walk and run. Recommended shoes. I explained what I felt and options were narrowed down. I was amazed at the difference in modern shoe tech. Time will tell how these work out, but for now I'm very optimistic and grateful. Thank you.

I have always been so afraid to go to running stores as they have tended to up-sell and have never…read morereally helped me with a great shoe, but i had an amazing experience here. Super helpful, let me run around in the shoe, extremely welcoming and did not try to upsell me. Special thank you to Megan she was amazing:) $5 more than buying online but with military discount brought that down and with the help to pick the shoe really great value!

Awesome shop with knowledgeable guys who go out of their way to help customers. Great shop for…read morehunters.

Dropped my bow off and they custom made and installed a new string, peep and sight in less than a…read moreweeks time. Brought my son in to pick up my bow and they took the time to get his bow tuned to him. They figured out that his sight was mounted in the wrong available holes, which is why he was out of adjustment. I had just purchased the bow from a pawn shop. Now he's dialed at 40 yards!

I just not impressed with the new building seemed way more cramped and not enough room to get bikes…read morethrough and what ever else. But as come to fixing the bike you all have been on it every time. . Sorry for hate on new building just felt smaller then the old building.

Excellent prices, excellent service! Took my grandsons rear wheel in for a look-over. Needed new…read morecassette, Part was in stock, replaced within minutes!

I came here just over a year ago and they hooked me up with a sweeet first board. I came here…read moreseveral times and only once have they actually been open. I know it's a small shop and the struggle is real but these guys gotta get their hours straight because Google maps and Yelp say they're open and they've been closed. Giving 3 stars for initial good service but their hours have been sketchy lately.

I think it was that manager that helped me upgrade my snowboard and helped me figure out which is…read morebetter for my style. Shop is top tier and that Jones Stratos is a game changer!

Always need to find a staff at a Big 5 to assist you. Easiest way is to go to check out and ask. On…read moremy last visit here in Burlington, while one staff was helping me, another staff at the cash register found a discount coupon I'd missed. Friendly people.

The cashier failed to ask me if I had the specific pump needed to fill my $50.00 floating raft so…read moreneedless to say when I took my wife to the lake so she could relax, no chance of that. My wife has cancer and simply asked to be able to float on the lake. Move forward to when I went back in the store, I asked for a manager and boy what a shocker to find they didn't offer or give me the $7 pump, discount it or NOTHING! The male manager was nice but the female had a look of disgust on her face, what an eventful stop. I planned on buying a shotgun there this week but I refuse to give them ANY MORE of my money.

Absolutely incredible group of people and guiding service. My org contracted San Juan Outfitters…read morefor a 3 day/3 night trip for 10 people involving hiking, sea-kayaking, and camping on Jones Island. Chance and Tyler were amazing, I cannot say enough positive things about their attitude, leadership, knowledge of the area, and work ethic to ensure we were well fed, comfortable, and having positive experience. Additionally, Kylie from the reservations office was terrific in helping coordinate the logistics of our trip, as many of us came all the way from the East Coast. I highly recommend their services to anyone interested in visiting the San Juan islands.

Amazing experience! Saw orcas and they came right up to our kayak! Sean was great and made sure…read moreeveryone respected their space. Great tour and made my dream come true!