THE GREAT CHEESE CONUNDRUM -- REALLY?
So, we visited the Camp Outpost Co. Zion restaurant for lunch on 4/3/22 after an amazing ride through the Pa'rus trail through Zion National Park on bikes. The restaurant was inviting, and the people seemed nice (So we thought). We went up to the counter and ordered our food from a very nice gentleman (So we thought), that was a new employee that just moved into the area. We proceeded to drop $65+ on lunch. One of the items we ordered specifically for my 12 year old son was a children's burger with just meat and cheese. When the burger came out, it did not have the cheese on it which is totally fine -- mistakes happen, and that is not why this is a negative review.
The reason that this is a negative review is because when we told the server that we ordered the burger with cheese on it, instead of saying, "No Problem, let me fix that for you", she said, let me go check, and then proceeded to bring out the receipt showing us that we did not pay for the cheese. In my feeble mind, I'm thinking, "are you serious, I just dropped $65 on lunch, and you're going to hassle me for a slice of cheese on a hamburger?". Anyways, we asked if they could add cheese to the burger, and the waitress proceed to go back behind the partition near the front counter where the Manager, Chef, Waitress, and the Cashier (The one that I thought was a nice gentleman), had a very loud conversation about whether or not we actually ordered (and or), paid for cheese on the burger....really? Anyways, to make matters worse, the "Nice" Cashier Gentleman" yells out, "They didn't pay for the cheese" to release himself from blame because of course, that is the most important point to get across here (NOT)....again, really....a $.30 slice of cheese....really? So, when the waitress comes back, we tell her, we will pay for the cheese, and now, very pissed-off, I go up to the counter with $3.00 to rectify the "Great Cheese Conundrum", They proceed to tell us that they cannot re-make the burger due to health code rules (because my son had taken 1 bite out of it not knowing it did not have cheese), and then the manager gives us a sad looking slice of cheese hanging off of the side of a deep bowl. I get not being able to add cheese to a burger that had 1 bite taken out of it if it breaks health code rules....no argument there but, not once did they offer to make my son a new burger like most other restaurants would have. I looked at them, said fine, and pulled out my $3.00 to make them feel about 1 inch tall, and miraculously, the cashier says "Oh, It was my mistake, you don't have to pay for the cheese." Really?......shouldn't we have started there to begin with? I am generally a very nice guy....often times to my own detriment but, I have to tell you that this experience made all of the nice guy go away. I will leave you with 2 final points that I think are really important here: 1) I don't normally leave reviews good or bad for any dining experience period so the fact that I am taking the time and making the effort to leave this review absolutely says something. 2) This experience left me so upset, and dumbfounded, that it completely ruined my meal. I cannot even remember if the meal was good or not. I am not trying to ruin the reputation of an establishment but, come on, give me a break. If it takes a $.30 slice of cheese to make a customer happy....scratch that -- if it takes a making a new $10.00 burger (With cheese on it), to make a customer happy, it is worth every penny in word of mouth marketing that that establishment will receive. And it will help keep customers coming back because they had a good experience. This is a case where it would have taken so little for me to have walked away happy but, they chose to go the complete opposite direction....for thirty cents....WOW. read more