I had an outstanding experience at the Verizon store over two days. Yesterday, Lupe and Dante…read moretreated my husband and me exceptionally well, patiently answering all of our questions and helping us navigate the selection of plans to find one that offered incredible value. The entire transfer process from our old provider to Verizon was incredibly smooth. When we returned today (10/3) to finalize the transfer, Brenda was also a huge help. This team is professional, efficient, and clearly dedicated to great customer service."

Don't even go here. They lose years of your data, and just shrug when you ask them whyread more

This place sucks ass. And the service here is terrible. I would not recommend Verizon to anybody…read more And the staff here taking there sweet ass time to cancel five accounts I have with them. I'm switching to at&T and I'm paying half of what I paid at Verizon over 340 a month to 180 with home Internet with AT&T.

As a "loyal" Verizon member for 20+yrs. The service has gone down with company greed. Forefront…read morestore employees are great when you plan to purchase anything sold at the store. However, when it comes to assisting with your billing you have to call 611. My experience with Verizon's home internet has been a mixed bag. I recently tried their $55 promo with a 5-year lock guarantee, which was decent at first. However, as I reached my 3rd year, I started experiencing intermittent WiFi issues. I eventually decided to switch to Race Communications for my high-speed fiber internet and landline, and the transition was surprisingly smooth. Will I still continue service with Verizon? Eh! I switched 3 out of 4 lines over to T-Mobile after losing my $10 Autopay discount when receiving an insulting email that my Auto-Pay discount would be cut in half if I didn't upgrade to any of the Ultimate plans. So far am keeping 1 line with Verizon just in case Verizon has better connectivity when traveling. Furthermore, I'm currently happy with my service with T-Mobile as it's not breaking the bank compared to Verizon and data coverage isnt too bad and no outage lately compared to Verizon, and WiFi is so much more reliable with Race for $70/month for the 1 Gigabit Internet, excluding monthly taxes and fees and $0 Start-up fee which will soon go up to $150 start-up fee once the promo expires. Pros: -In-house service is excellent for purchasing anything at the store. Workers go above and beyond to address your questions/concerns and help you. Cons: -For all other inquiries that don't involve buying anything at the store, you will be directed to calling 611 and waiting for eternity. All jobs are sourced overseas by the look of it. Also, most times, it is difficult to hear when there is so much background noise on Verizon Rep's line countless times when dialing 611. It's so unprofessional, unlike a decade ago. What happened?

This is the best Verizon store in Chico. If D is there, it's even better. D has been amazing each…read moretime we walk in.

Delia was of great excellence in helping me navigate through understanding all the types of devices…read morethat verizon had to offer. She showed me many phones that were suitable to my lifestyle and was able to help me break down my bill with great understanding. 10/10 would go to her for ALL of your needs.

They would not let me buy a new phone in full with my debit card because they said I am not an…read moreaccount manager even though it has me clearly listed as one when I sign in to the Verizon website. I guess they don't want any business.

Honestly whoever works here like to play games. Tried saying it'd cost 650$ and a bunch of other…read morestuff when i asked about my promotion for a new line he said he didn't see it on there so for my new added phone i went to the one on 20th in the mall instead and the got me the online price 375$ and helped me out way more. I dont recommend the version on mangrove

I'm not giving Verizon even one star. They were a hug pain to get a billing issue resolved. After…read moreat least 20 hours on the phone and going into both stores in Chico, I finally met Kenna. She not only solved my issue but was a pleasure to talk to and met. Best employee Verizon has!

Brought in a used phone to add to our plan and Mari helped us do that…read more She was very knowledgeable and patient with us. I was kind of worried we would be brushed off since we were not there to buy a new phone but that was not the case.

Negatives - The wait times are definitely long. Not enough staff. I am a new customer to Verizon…read more I am in my second month of service and was double charged for a month of Netflix. I went into the store to get clarification and spoke with Kyle the store manager. He agreed that there was an overcharge and had to call their customer service number to get a credit. It was a simple under $20 charge but it felt like the customer service person on the phone kept needing an explanation. He came back an offered $15 and asked if I would settle for that. Of course not if I overpaid $19.50 I should be refunded $19.50. It felt very offensive ( Kyle was great ). Positive - I had walked out the door after waiting for a little bit and realizing they were quite busy, Kyle came out and got me and said I was up next and he could help me. He was not only able to help me, but also was able to help another lady that had been waiting to get a new phone, while he was holding on the phone line for customer service. He showed exceptional multi-tasking and customer service skills. I actually have found every employee I have encountered in my last 2 visits very polite and attentive in spite of being short-staffed.

Okay, to start with, this is for the real Verizon, not the authorized dealer. I was with Verizon…read moreuntil January when I decided to go with a cheaper provider. I canceled then and there, but because I was bundled with my friend, she became the primary account holder while my credit card was being used. I paid off everything on my end and contacted them. They assured me that my account was canceled. I had to call back again and again to get them to cancel and EVERY TIME they said they had canceled it. The last straw was just a few minutes ago when I called again. I found out they charged my cc for March, April and May payments. They said they couldn't do anything about it because I was not the primary on the account. As the secondary, Verizon won't deal with me. Only my old roommate. While I am still friends with her, she is not the most reliable person when it comes to making a phone call to Verizon that will probably last an hour or more. I was able to get them to cancel Autopay, which my card apparently is registered. I can't even count on that considering how many times I have called to cancel. So they're making me jump through hoops - contacting my friend to have her get information from them so I can file a dispute through my cc, then contacting my cc dispute center to have them file. This is the worst company I have ever dealt with and Verizon is on my sh-- list now. I won't even go into getting my new phone from their authorized dealer last year and the thousands of dollars I had to spend to pay off the "free" tablet and smartwatch. That is another review I filed a few months ago.

The employees at this store are not helpful! Maybe not all of them, but I have now gone in and…read morespoken to 2 different employees who have awful customer service. The staff needs to be trained better!

Do not purchase through this company. They lie and mislead you. . Use Verizon directly and pick up…read morein store.

Went in this am because for some reason Gemini started coming up when I would say "hey google"…read more Don't know why but I couldn't fix it so I had to go in. Tony was the gentleman that helped me. Very nice and helpful. Good job Tony

This branch is where we usually come to get all of my account services handled. They usually take…read morepretty good care of us but this last time, we were served by one of the workers who admitted that he had strep throat. When he realized what he said, he looked up at us and said, "I'm sorry if you get sick." He was sincere but this man should not have been at work. We were helped with what we came to do and it was done quickly, efficiently and with a good worker. My only complaint is that the services being offered by their workers should not be with people who are pushing through an illness that is contagious. This poor guy should not have been at work.

Carlos was our rep that helped us out and he was very polite, professional, and provided ALL the…read moreinformation I needed to transition into my new phone. The store manager Anthony helped out as well and going more depth on the information that I needed so I would know everything I'm getting into before I proceeded with the transaction. Thank you for the experience && I'm very happy with my purchase. See you guys soon!

I came in with my grandpa because his phone wasn't charging we over an hour w/o even a quick…read moreacknowledgment from staff. When we were finally helped, the conversation immediately turned into pushing a "free phone upgrade " that would've increased my grandpa's bill for features he'd never use. I understand sales are part of the job, but aggressively upselling to elderly customers instead of addressing the actual issue felt unethical and frustrating. Ended up fixit it myself.

First I would like to say that I was not looking forward to going to this store as I too had a bad…read moreexperience in the past there. However, my phone had started to initialize after a fall and did not complete reloading. I arrived at the store and saw two employees helping other customers. From out of the back came Trevor to help out my wife and I. She had an issue with an app trying to gain control of her phone and mine was a brick. Trevor started working both phones at once, clearing my wife's phone in under 3 minutes. Mine took longer, but he was able to get it setup to where when I would log into my Gmail account my phones info would be reloaded and I would be back in business. Unfortunately Gmail 2 step verification ask you to check your phone to log in. Phone was still a brick, NO FAULT of Verizon or Trevor. I had to have Gmail use my backup email account which took 5 days to confirm with Gmail. Once I was able to log into Gmail I could activate my phone and recover my info. I am back in business. Thanks Trevor and Thanks Verizon!

AVOID.. if there was a 0 star, they deserve it…read more Absolutely terrible store and employees. Paid for service that never worked. Couldn't find my account Employee used someone else's account that wasn't me. Told too many different things from too many people claiming to be in charge. Took money for service and failed to provide service. Refused to give refund. Avoid this scam artist Verizon store run by Victra*..