I had an outstanding experience at the Verizon store over two days. Yesterday, Lupe and Dante…read moretreated my husband and me exceptionally well, patiently answering all of our questions and helping us navigate the selection of plans to find one that offered incredible value. The entire transfer process from our old provider to Verizon was incredibly smooth. When we returned today (10/3) to finalize the transfer, Brenda was also a huge help. This team is professional, efficient, and clearly dedicated to great customer service."

Don't even go here. They lose years of your data, and just shrug when you ask them whyread more

As a "loyal" Verizon member for 20+yrs. The service has gone down with company greed. Forefront…read morestore employees are great when you plan to purchase anything sold at the store. However, when it comes to assisting with your billing you have to call 611. My experience with Verizon's home internet has been a mixed bag. I recently tried their $55 promo with a 5-year lock guarantee, which was decent at first. However, as I reached my 3rd year, I started experiencing intermittent WiFi issues. I eventually decided to switch to Race Communications for my high-speed fiber internet and landline, and the transition was surprisingly smooth. Will I still continue service with Verizon? Eh! I switched 3 out of 4 lines over to T-Mobile after losing my $10 Autopay discount when receiving an insulting email that my Auto-Pay discount would be cut in half if I didn't upgrade to any of the Ultimate plans. So far am keeping 1 line with Verizon just in case Verizon has better connectivity when traveling. Furthermore, I'm currently happy with my service with T-Mobile as it's not breaking the bank compared to Verizon and data coverage isnt too bad and no outage lately compared to Verizon, and WiFi is so much more reliable with Race for $70/month for the 1 Gigabit Internet, excluding monthly taxes and fees and $0 Start-up fee which will soon go up to $150 start-up fee once the promo expires. Pros: -In-house service is excellent for purchasing anything at the store. Workers go above and beyond to address your questions/concerns and help you. Cons: -For all other inquiries that don't involve buying anything at the store, you will be directed to calling 611 and waiting for eternity. All jobs are sourced overseas by the look of it. Also, most times, it is difficult to hear when there is so much background noise on Verizon Rep's line countless times when dialing 611. It's so unprofessional, unlike a decade ago. What happened?

The sales reps are extremely arrogant and condescending. Today I came in, and the person checking…read morepeople in was telling the folks in front of me "What do you need" or "what do you want" instead of "hi how can I help you" which is basic customer service. They act like they are big shots who work for google but, they just work at a cellphone store in the Yuba City mall and need to lighten up with their customers. Save yourself a horrible customer service experience and go somewhere else. I just walked out because the energy was so foul and I could not stand hearing how they were treating the other customers. Especially the elderly customers. They have two stars for a reason. No exaggeration, every time I've had to go into that store I have to mentally prepare for how rude they are. That's the last time I step foot in that sour store.

Came in the day after Christmas to open up a few new lines for my sister, mom, and I…read more D helped us out right away and answered all of our crazy questions! We spent a couple hours there, but only because we were taking our time, making sure everything was right, and chit chatted about kpop and kdramas during the down time. D was absolutely incredible! Highly recommend :)

This is the best Verizon store in Chico. If D is there, it's even better. D has been amazing each…read moretime we walk in.

They would not let me buy a new phone in full with my debit card because they said I am not an…read moreaccount manager even though it has me clearly listed as one when I sign in to the Verizon website. I guess they don't want any business.

Honestly whoever works here like to play games. Tried saying it'd cost 650$ and a bunch of other…read morestuff when i asked about my promotion for a new line he said he didn't see it on there so for my new added phone i went to the one on 20th in the mall instead and the got me the online price 375$ and helped me out way more. I dont recommend the version on mangrove

Brought in a used phone to add to our plan and Mari helped us do that…read more She was very knowledgeable and patient with us. I was kind of worried we would be brushed off since we were not there to buy a new phone but that was not the case.

Bought phones and I pads, was more expensive than quoted. Paid over $7000 to pay off devices and…read morechange to metro. Verizon continued to charge me, spent 40 minutes on the phone overseas someplace. Was supposed to get a $400 refund. They sent that final bill to collections!! Worst company ever!!

Negatives - The wait times are definitely long. Not enough staff. I am a new customer to Verizon…read more I am in my second month of service and was double charged for a month of Netflix. I went into the store to get clarification and spoke with Kyle the store manager. He agreed that there was an overcharge and had to call their customer service number to get a credit. It was a simple under $20 charge but it felt like the customer service person on the phone kept needing an explanation. He came back an offered $15 and asked if I would settle for that. Of course not if I overpaid $19.50 I should be refunded $19.50. It felt very offensive ( Kyle was great ). Positive - I had walked out the door after waiting for a little bit and realizing they were quite busy, Kyle came out and got me and said I was up next and he could help me. He was not only able to help me, but also was able to help another lady that had been waiting to get a new phone, while he was holding on the phone line for customer service. He showed exceptional multi-tasking and customer service skills. I actually have found every employee I have encountered in my last 2 visits very polite and attentive in spite of being short-staffed.

I needed to turn in an old iPhone and get help with better internet. The employees were wonderful…read more Sure, it took awhile but I had lots of issues. I watched a manager with new trainee and he was patient and a good teacher. I' e had two bad experiences at the other Verizon/Vitra store in Grass Valley. I'll only go to this store.

Upgraded my phone a few days ago and the process was AMAZING, Carley specifically. She was very…read moreknowledgeable about everything as well as very polite. She helped me not only to understand my bill, but to feel confident in what exactly I was being charged for! She even found ways to save me money, after some digging we realized that I would benefit from multi-line insurance instead of single line, which will save me around $40 a month. I have never had a better experience getting a phone than I did at this store. Carley made me feel listened to, understood, and worked with me on any problems or doubts I had.

Do not purchase through this company. They lie and mislead you. . Use Verizon directly and pick up…read morein store.

Went in this am because for some reason Gemini started coming up when I would say "hey google"…read more Don't know why but I couldn't fix it so I had to go in. Tony was the gentleman that helped me. Very nice and helpful. Good job Tony

Avoid this location at all costs they will not help you after you got set up. Worked with the…read moreassistant manager Z took six hours to set up our phone service no exaggeration six hours. Come to find out 3-4 months later still wasn't done right I've been inside. Talk to both people Z texted me about my bill until I asked about the reward and why I haven't got my Visa cards for paying AT&T she completely ghosted me same with the manager beware when coming to this place because no one will help me over the phone. No one will help me in store and I'm probably gonna be sent to collections because z didn't do the set up right shouldn't be six hours to set up a phone service and shouldn't be four months to wait for my Visa cards and every time I call in to 611 no one will help me so thanks a lot Amish and z for not helping at all. I gave you guys chances. I wish I could go back to AT&T. Verizon has horrible horrible horrible service compared to AT&T liar liar liar Z and Amish

We dropped into our local Verizon store to get my daughter a new phone. It wasn't crowded at all,…read moregreeted right away in a very nice an clean store. The girl who helped us was fantastic. We knew what we wanted which also made it easy. She explained the current promotion clearly and off we went. We were in an out of there in 30 minutes or so. I just wanted to give a quick shout out to how easy our process was. Customer service was to notch. Cheers.

***STAY AWAY*** They will offer you a trade in amount more than what they can offer. I was shorted…read more$710 for two lines as promised. I could of sold my phones on my own! NEVER AGAIN with VERIZON!

First I would like to say that I was not looking forward to going to this store as I too had a bad…read moreexperience in the past there. However, my phone had started to initialize after a fall and did not complete reloading. I arrived at the store and saw two employees helping other customers. From out of the back came Trevor to help out my wife and I. She had an issue with an app trying to gain control of her phone and mine was a brick. Trevor started working both phones at once, clearing my wife's phone in under 3 minutes. Mine took longer, but he was able to get it setup to where when I would log into my Gmail account my phones info would be reloaded and I would be back in business. Unfortunately Gmail 2 step verification ask you to check your phone to log in. Phone was still a brick, NO FAULT of Verizon or Trevor. I had to have Gmail use my backup email account which took 5 days to confirm with Gmail. Once I was able to log into Gmail I could activate my phone and recover my info. I am back in business. Thanks Trevor and Thanks Verizon!

The customer service I received was outstanding. Seth helped me open an account for 4 phones. It…read moretook a while as would be expected with 4 phones to load. Seth worked effectively and was able to answer all our questions. He is a very friendly guy and professional and knowledgeable in interactions with customers. I greatly recommend this business. Verizon also has the best value in cellphone service.