This branch is where we usually come to get all of my account services handled. They usually take pretty good care of us but this last time, we were served by one of the workers who admitted that he had strep throat. When he realized what he said, he looked up at us and said, "I'm sorry if you get sick." He was sincere but this man should not have been at work. We were helped with what we came to do and it was done quickly, efficiently and with a good worker. My only complaint is that the services being offered by their workers should not be with people who are pushing through an illness that is contagious. This poor guy should not have been at work. read more

I am extremely disappointed with my recent experience at Verizon. I came into the store to switch my service from AT&T to Verizon, expecting the process to be straightforward. Instead, what should have been a simple transaction took approximately four hours, and unfortunately, the situation was handled very poorly by the assistant manager, Zerlish. During the initial setup, numerous things were done incorrectly. We were later informed by the other employees that the account number had been entered incorrectly, among other mistakes. As a result, some of our phones did not work after leaving the store. This was not a minor inconvenience since some of the phones were completely unusable. Because of the problems created during the initial visit, we had to return to the store the following day and spend several more hours trying to figure out what had gone wrong and get everything working properly. It was incredibly frustrating to have spent so much time at the store initially, only to have to come back the next day because the account and phone setup had not been completed correctly. I do want to recognize Ernesto, the store manager, and another employee who assisted us during our second visit. They were extremely helpful, professional, and patient, and they ultimately worked through the problems and were able to get everything resolved. Their efforts made a very difficult experience much better, and I appreciate the time they took to correct the situation. However, I am very concerned that someone in an assistant manager position could make so many significant errors during a customer's account and phone setup. The lack of attention to detail resulted in hours of wasted time, two trips to the store, and a situation where none of our phones worked. I hope Verizon takes this complaint seriously and reviews what happened, particularly the training and performance expectations for employees handling account transfers and activations. Customers should be able to trust that their service will be set up correctly, especially when they are making the decision to leave another carrier and move to Verizon. While Ernesto and the other employees did an excellent job fixing the situation, the initial experience was extremely disappointing and fell far below what I expected from Verizon. read more

Went in this am because for some reason Gemini started coming up when I would say "hey google". Don't know why but I couldn't fix it so I had to go in. Tony was the gentleman that helped me. Very nice and helpful. Good job Tony read more

Bought a screen saver with the free replacement My screen saver broke. I went in to get replacement and was told that they only have the newest ones and i would have to pay and order my own. What i didn't like was the attitude and lack of service i received and then the associate tried to sale me on a new product. I will not be returning. read more

TLDR: Poor customer service at this location, I would recommend going to the Verizon location at the Yuba City mall instead. I went to this store to trade in my old phone to get a new phone using a trade-in promotion. Getting the new phone wasn't an issue, but trading in my old phone was a major issue at this location. The first time I came back to trade in my old phone, they were getting an error message, so the associate said to come back in 1 week to see if the "glitch cleared out". This was inconvenient, but I went ahead and waited a week. The 2nd time I came in to try and trade in my old phone after waiting a week, the person who greeted me didn't even ask my name or get my phone number but asked who I spoke to previously, he said that I needed to come back when that person was in the building to resolve my issue; and that person was out that day. I then asked him why do I need to keep coming in on different days, it doesn't make sense as a customer to come into a chain store to speak to 1 associate. He then finally asked for my name to pull my account info and then said that my issue needed to be addressed by a different person who was also not available at that time. So they wanted me to come back a 3rd time, during the hours of this 1 specific person to address my issue, which I have a job and cannot come in during that persons specific hours. I ended leaving this store without my issue resolved. I then called Verizon customer service by phone and the associates on the phone were able to resolve my issue. I thought getting a device in person would be an easier process, however it was very inconvenient throughout the whole process, with poor customer service. I would not recommend going to this location and instead going to the location in the mall if you want in-person service. read more

Avoid this location at all costs they will not help you after you got set up. Worked with the assistant manager Z took six hours to set up our phone service no exaggeration six hours. Come to find out 3-4 months later still wasn't done right I've been inside. Talk to both people Z texted me about my bill until I asked about the reward and why I haven't got my Visa cards for paying AT&T she completely ghosted me same with the manager beware when coming to this place because no one will help me over the phone. No one will help me in store and I'm probably gonna be sent to collections because z didn't do the set up right shouldn't be six hours to set up a phone service and shouldn't be four months to wait for my Visa cards and every time I call in to 611 no one will help me so thanks a lot Amish and z for not helping at all. I gave you guys chances. I wish I could go back to AT&T. Verizon has horrible horrible horrible service compared to AT&T liar liar liar Z and Amish read more

November 2024 is when we switched to Verizon, and since then I've had nothing but trouble. Not even just this establishment, but Verizon as a whole. We signed up and traded in my old phone and got the 16 plus the lady told us I could get an iPad for an extra 10 dollars a month so of course I accepted. What she didn't tell us is that I would also be paying for service on the iPad. And once I found this out of course I called them explained my situation and they told me that I could send it back without paying in full for it since it was in the 30 day span after just getting it. Fast forward, recently my bill went up too 400 dollars and ofc that's absurd for a single phone on my line right? Well turns out they were trying to charge me for the iPad that I returned? why would I pay to "own a device" that I already sent back to them? So I call again, they say that they will send a ticket to "big boss" and get is completely disputed, two weeks go by and still nothing so I call again, this lady checked and the ticket was accepted. She said within the next 24 hours what WAS 400 dollars would be taken off my account and I wouldn't have to pay for the iPad, which they had already told me. But instead of the 400 getting taken off my bill, they raised it to 500. calling again today cuz this is absolutely outrageous that they can't follow through on their word. the girl that signed us up in the beginning was fired due to complaints about her lying to people about what their bill would be) at this point I just want out of this contract but can't do that untill I get that 500 taken off my bill. read more

I went to the store to upgrade my phone to later finding out the salesman added additional services to my account without my permission. I guess that's the approach they take when they can't sell you other products. My bill went from $236 to $360! Luckily, Verizon (not the store, Victra) was able to reverse the charges. If you want to upgrade your Apple device, go through Apple and save yourself the headache of dealing with used car salesmen! read more

I was there and needed a charger for my phone. They wanted to RAPE me $85 Cause I wasn't with Verizon..if you need phone accessories go elsewhere Amazon 10 bucks..DO YOU SCREW ALL YOUR CUSTOMERS LIKE THAT!!!! read more

I guess I should have read the reviews on the Victra Verizon store before I went there to purchase my new Samsung phones and watches. The representative appeared to be knowledgeable, but turned out she gave me erroneus information which I unfortunately based my purchase decision on that day. I was told if I bought 2 phones and then 2 Samsung 3 watches that I would basically receive the watches 2 for 1 with future bill rebates. I was also given a new bill estimate which showed those bill rebates. My next bill and projected future bills did not show this bill rebate for the watches as promised by their representative and bill projections provided to us. Secondly, when they tried to transfer old phone data to new phone data using a software program they used and it failed on my spouse's phone. It resulted in her photos all going to the cloud (took several hours) and now we have an extremely difficult time getting photos back to her phone to edit. Secondly, if you want to edit them in Google cloud you have to pay a monthly fee. What a rip off cause on your phone it costs nothing. When I brought the issue about the erroneous purchase information and additional costs, all they did was manipulate some items, which should have done in the first place and said I was out of luck. One thing though I know for sure, when this contract expires then Verizon will loose my business for all future cell phones purchase and service. I will also share my experience with my many friends. read more

Came to get a new phone and when I opened the door they said they were closed for lunch from 3:30-4:30. What kind of business closes for lunch's. Please hire someone to cover so your customers are being assisted. Will go to Verizon at the Yuba city mall. read more

0/0 there is no organization here. There is no check in process, you're not even greeted by a person when you walked in. You're simply standing there with eight other people waiting to see who's next and not knowing any sort of approximate wait time. You don't know who is ahead of you or actually how many people are waiting to be helped in the store. Definitely will be taking myself to the actual Verizon store not the Verizon authorize, where there is much more organization. read more

This store was Amazing!! The ABSOLUTE best customer service I have received. Erick was the young man who helped me resolve issues with patience and respect. He was able to fix problems caused by the YC Corporate Verizon. Due to This excellent customer service, I will only be doing business with this branch. Thank you Erick !!! read more

I went to this Verizon store to buy an iPhone and I told the representative I would set up the phone myself. She stated that the "set up and go" fee is a standard charge if you purchase the phone in the store. I didn't want to be charged so that's why I wanted to set up the iPhone myself. The representative told me that if I had purchased the phone online I wouldn't be charged this fee. This is not the activation fee, the "set up and go" fee is another charge on top of the $35 activation fee. So how I understood it, they don't want you to purchase things in person because you'll be charged an extra $25. When I let I looked at what "set up and go" consisted of on the receipt that was printed after everything was "completed" almost everything was checked off, most of it wasn't even completed in the store because the Apple ID password was incorrect. Nothing was synced or transferred from the old phone. There was no test call done or anything. read more

Absolutely fantastic and great customer service would definitely recommend. Very helpful with choosing the new watch

Just switched from ATT, got two new phones and traded in two phones. The people at the store made the process so simple! Really knowledgeable and friendly staff. read more

They were absolutely the most rudest people to my dad, he is a 91 year old veteran and they took advantage of him. Closed his account without him knowing. It's cruel the selfish people that are out there now! I am appalled at the customer service he received. He lost his number and now has to get a new account; they locked his phone. He's an elderly man he should of got the best customer service. He is a veteran who served for this country, no respect given at all. Truly disappointed and disgusted!! Do better Verizon!! read more

I was very disappointed the customer service was really bad I went there BCS I ordered a cell online. I waited hella long the employees were joking around with the guest. By the time it was my turn it was closing time the young man gave me some bullshit like if I was dumb the he couldn't see my order than I show him the confirmation he next excuse was "oh is bcs the time of closing is different " all it says store hours and they were the same. I didn't want to argued. That place need people the had experience not little teenagers that play all day. Never again I want to go back to that place. Girls were flirting with old man just to get a commission n the boys weren't saying anything after the older man were been sexually harassing the girls read more

Went in to replace cracked screen savers, and were pleasantly reminded that there was a lifetime warranty on them. Also unexpectedly walked out with Apple watches. Sales peeps were professional, despite the fact that they were juggling multiple customers. We were greeted within a few seconds of walking in the store, even though they were busy. Nelson was particularly helpful, and we appreciated his expertise and willingness to finish setting us up even after the store closed. Thanks! read more

Store was good size and had friendly staff. They actually didn't have the phones we were wanting so they tracked them down at another store and had them delivered. The sales associate Esteban was very friendly and knowledgeable about their iPhones and the plans offered. He wasn't pushy about certain insurance coverage, cases, etc, like most of the sales associates I have ever felt with in these situations are, which we were thankful for. read more

Very unsatisfactory experience at This Verizon store! I was sold 3 jet pack internet devices and quoted a particular price when I get home Verizon emails me showing my monthly bill will be $75. More than what I was quoted plus a activation fee of $322. Which I was never told about! I brought back the the devices the next day and canceled my agreement but they want to charge me a restocking fee which I refuse then they can't for some reason give me all my money back saying it has to be sent to me all the while these people are acting like they are doing me a favor oh hell no! These people continue to charge me even though the contact was cancelled not only that they are overcharging me Verizon sucks! read more

Decent sized store, good inventory on hand, the employees were helpful to their level of experience, but the store manager did not help with their attention to the customer, in fact she was negative in every aspect towards me, the client. I would not want to be an employee at this store. After an excessive time in the store, bought a new MIFI with contract and switched a line from T-mobile to Verizon. read more

Went to the store to get a new iPhone after going back-and-forth with Verizon online and over the phone and the people at the store were able to get me exactly what I needed at the price I was quoted by Verizon they did a really great job and help me figure out the problems with my account I would recommend this story to anyone they did such a great job! read more

Lousy online customer service. Online won't allow you to pay bill. Then you trying calling them and no response.

Worst store ever. Went in to upgrade my phone decided to try out an Android. After a few days decided it wasn't for me and returned the girl couldn't figure out how to do it. Then she complained how she was losing her commission on this sale then after I finally left had to have the real Verizon try to fix the screw ups. They are still trying to clean up what this place did to my account. Next time I'll just use the REAL Verizon. Plus they charge a set up fee and didn't set up shit handed me a box and I did it. read more

I've gone to this store once before and swore I wouldn't go back. The previous manager had no concept for customer service. I recently went in Bc my phone stopped working and I was closets' to this store. The new manager was wonderful! It's clear his customer service skills are being reinforced because not only him but everyone working that day was exceptional. I got my phone fixed and left with a tablet. Safe to say I will continue going to this store. Great job management you earned a customer for life. read more

Great experience!! Both associates that were there greeted me politely when I arrived. And they both took the time to make sure my experience was a great one. Vicki was extremely helpful and prompt while taking care of my needs. Thank you!! read more

Samantha was great ! She was patient and very informative! I would definitely recommend her to anyone !

So annoying! So, this is not Verizon.. It's a Verizon "authorized retailer". They are always wrong about offers and deals and will tell you whatever to get you to buy something or sign up with a plan. It usually ends up with me spending hours at an actual Verizon store resolving whatever mess they made on my account. read more

I've gone to this store thinking the people would help me out. My jet pack was stolen, I brought in an old jet pack. One of the workers told me I couldn't use it because it wasn't 4G. Even though the device said 4G LTE. He tried to say it meant 4th generation and couldn't explain why. I knew he was lying because he couldn't stop saying it's confusing to explain and wouldn't look at me as he was talking. They wanted me to cancel my line then add a new line with my device I had. I left and called the Verizon number. Harlen helped me out. Took my device information, the SIM card number and set up my old device using the same line. With out having to cancel or adding extra lines. I don't recommend this store at all. I'm not one to leave bad reviews but this has been the third time I had a problem at this place. read more

Great customer service! Tarah was a huge help recommend it to everyone.

The REAL verizon store is in the mall unless you want to spend 19.99 on a set up fee and get this BS called redux that I wasn't told about but ended up paying 30$ for girl said everything was free read more