This store is so wonderful helpful. The young man named " Trinity was very polite and super helpful…read morein fixing my new phone I bought from them this past weekend. Always come to this store because I don't have to wait, like in the mall store. Thank you for all your help! Your truly

This place sucks ass. And the service here is terrible. I would not recommend Verizon to anybody…read more And the staff here taking there sweet ass time to cancel five accounts I have with them. I'm switching to at&T and I'm paying half of what I paid at Verizon over 340 a month to 180 with home Internet with AT&T.

Just today I had to call a T- mobile to have an account closed that someone had opened in my name…read more Unfortunately my information, including my social, were leaked during one of the T-Mobile breaches. I've had several identity theft problems since this all happened, and every time I contact T-Mobile about it they just give me the same scripted response. It really feels like the response from T-Mobile has been insufficient at best. This is third party store avoid going to this specific store, Specially with Silvestre.

Coverage map showed full 5G coverage out here on the western slope of the foothills, but 'twasn't…read moreso. The two shiny new phones turned out not to be usable. Returned and had to pay re-stocking fee on each. First store in Y.C. said, "We can't accept returns here. You have to go to the corporate store." Did that and had a hassle there, too, but finally they accepted the returns. It was the last day to return them (14 days), they said, but they counted since PURCHASE, not DELIVERY. I called and explained that I should not be charged for the service on these phones since A. The service wasn't as advertised, and B. We only used them a few times to verify coverage. TIP: Don't cancel your old phones until you verify coverage, if you can swing that. I spoke with a few reps who all held the company line that I was on the hook for the better part of $400 for a couple phones that did not work out. Called the attention of the BBB, the CA Attorney General, their "corporate response" department, and the FCC regarding their inaccurate coverage maps. Guess what? About a week later I got a call back from corporate. The gentleman was quite agreeable. He asked about my experience and I related all to him. He very kindly offered a complete refund on money paid and a cancellation of money "owed," for which I was and expressed to him my sincere appreciation. Their deals on phones and service were really enticing and I was disappointed that it didn't work out. We did subscribe to their internet service as we have line-of-sight to a nearby tower, and that's been great and a big savings in money and hassle compared with Digital Path and Succeed.net. No long phone calls to tech support, just reboot the Gateway device and that usually gets service back up to good speeds. Upload and ping aren't good for gamers, I'd say, but for regular folks wanting to watch the latest episode of South Park, no issues whatsoever. I did ask to be called back if they got a tower near the poor reception area locally, but didn't hear back. I should probably follow up. If the reception was as advertised, I'd certainly consider re-upping with them.

This branch is where we usually come to get all of my account services handled. They usually take…read morepretty good care of us but this last time, we were served by one of the workers who admitted that he had strep throat. When he realized what he said, he looked up at us and said, "I'm sorry if you get sick." He was sincere but this man should not have been at work. We were helped with what we came to do and it was done quickly, efficiently and with a good worker. My only complaint is that the services being offered by their workers should not be with people who are pushing through an illness that is contagious. This poor guy should not have been at work.

I am extremely disappointed with my recent experience at Verizon. I came into the store to switch…read moremy service from AT&T to Verizon, expecting the process to be straightforward. Instead, what should have been a simple transaction took approximately four hours, and unfortunately, the situation was handled very poorly by the assistant manager, Zerlish. During the initial setup, numerous things were done incorrectly. We were later informed by the other employees that the account number had been entered incorrectly, among other mistakes. As a result, some of our phones did not work after leaving the store. This was not a minor inconvenience since some of the phones were completely unusable. Because of the problems created during the initial visit, we had to return to the store the following day and spend several more hours trying to figure out what had gone wrong and get everything working properly. It was incredibly frustrating to have spent so much time at the store initially, only to have to come back the next day because the account and phone setup had not been completed correctly. I do want to recognize Ernesto, the store manager, and another employee who assisted us during our second visit. They were extremely helpful, professional, and patient, and they ultimately worked through the problems and were able to get everything resolved. Their efforts made a very difficult experience much better, and I appreciate the time they took to correct the situation. However, I am very concerned that someone in an assistant manager position could make so many significant errors during a customer's account and phone setup. The lack of attention to detail resulted in hours of wasted time, two trips to the store, and a situation where none of our phones worked. I hope Verizon takes this complaint seriously and reviews what happened, particularly the training and performance expectations for employees handling account transfers and activations. Customers should be able to trust that their service will be set up correctly, especially when they are making the decision to leave another carrier and move to Verizon. While Ernesto and the other employees did an excellent job fixing the situation, the initial experience was extremely disappointing and fell far below what I expected from Verizon.

We had an issue with our account billing and I took our statement to AT & T in Yuba City…read more Joaquin and Rey both worked to resolve the issue. They were very patient and polite. Thank you for the Great service!

I have completely lost trust in this particular AT&T store. My experience has been that making the…read moresale or adding something to your account matters more to them than actually listening to the customer. I went in specifically to have my Apple Watch added to a line I have had for years. I clearly and specifically said I did NOT want my existing plan changed. They changed it anyway. They took me off a plan I had been on for years, put me on a more expensive plan, and increased my bill -- without even telling me they had done it. Had I not gone into that store, I could have continued using the plan I already had. What is especially unacceptable is how they handled it afterward. There was no acknowledgment that they had done anything wrong. No apology. No "I understand why you're upset." Nothing. They can sit there, make a change you explicitly told them not to make, look you directly in the face, and act like there is nothing wrong with what they just did. I was essentially told that the employee was "just following the prompts." That is not an excuse. Following a prompt does not give you permission to override what your customer explicitly told you to do. And now I have to call customer support myself and spend more of my time trying to undo a change that this store made without my consent. This is not an isolated experience. I was previously signed up for insurance I never requested and paid for it for years without even knowing I had it. I've also had an employee fail to give me my SIM card after I specifically asked for it because she was busy trying to sell additional services to the person who came in with me. At this point, my impression of this location is that they are focused on making sales and adding charges, not protecting the customer's interests. They will make the change, add the charge, or push the sale -- and when you point out that something is wrong, you're the one left to spend your time fixing it through customer support. If you go to this location, watch everything they do. Check your plan. Check your bill. Don't assume that because you clearly told them what you wanted, that's what they actually did. My experience has been that you have to protect yourself because this location certainly hasn't given me any reason to believe they will.

Yes, it happened to me. I cracked my iPhone screen…read more.. A few people told me about this place after they saw my sad, sad, little screen. Eventually, after my paycheck was deposited into my account, I decided to go ahead and fix my screen. The guy that helped me was very chipper and nice. Plus, they had my screen fixed in less than an hour! It was a super quick and painless process. I must say it was a bit pricey, but definitely worth getting it done professionally. I would recommend Sell Phones if you crack your screen.

If I could give zero stars I would they buy mostly iPhone iPad and apple watch but when it comes to…read moreSamsung it's a no that's lame all you people care about is apple the gayest of all you have to pay for everything on it the chargers break easily and there too damn expensive Samsung you can do the same as an iPhone or iPad no wonder when I went into this store and all they had is apple products and had to order my products lame

Dog shit repairs, took phone in to have a new battery installed and they broke my camera saying…read morethat it wasn't them. Don't recommend this place in a million years. They are not honest and will break your shit and blame it on you or others. 70$ still charged for something that led to more damage than it had before joke of a business fr

I've a bad habit of breaking my phones and i have been coming to this location for over 4 years now…read moreand they have excellent customer service. Efren was very helpful. I appreciate them being open during COVID is a bonus. i would most def recommend this business to a friend. thanks again guys!

Bought my phone at this location (LG Neon) back in October and didn't have nearly the bad…read moreexperience the previous reviewer had. I suspect that might be a question of the sales staff. The young man that helped me was nice, friendly, and helpful. I'm happy with my phone and glad I went with this AT&T location. My only real complaint (and the reason I didn't give it 5 stars) is it was a little hard trying to find a phone without a data plan. I'm not sure if it's just AT&T or the industry itself but I don't want to pay $100+ for a cellphone bill every month. Luckily the young guy who helped me was nice enough to show me the phones that didn't require one. Other than that, I was perfectly happy with my purchase.

Ugh..where to start. Went in on St. Patty's day to get a new IPhone was helped by the rudest sales…read morerep. EVER! She mentioned more then once that she was in a rush cause she was supposed to be off already. She made it very clear she didn't have the time to answer my questions. We left the store already feeling buyer remorse. Then I happened to stop by a Best Buy in my area and found out that the A T & T Wireless rep. flat out lied to us on many basis. I decided to return my Iphone at the A T & T Wireless store and ran into a pile of problems. At first the manager didn't want to admit that his sales rep. messed up and didn't want to give me a full refund. After arguing back and forth we finally got all our money back and went to Best Buy and got my phone through the rep. there. BUYER BEWARE!!

District manager is lazy , disrespectful,rude.switching service back to xfinity , service is…read morehorrible and probably the worst cell store I've been to.

Hands down the easiest best experience I've had with getting phone service! Andrea is the best. She…read morezeroed in on our. Needs, and helped us make the best choice for our family plan of 4. Did not try to sell us unnecessary stuff and super helpful. Was quick and we walked out with 4 new phones and no headache. Our cell service was cut from 240+ to 110 with better features a month. They also have another store across the street and worked to get our phone cases in the same day. Thank you for the great work and she speaks Spanish! I'm sure many will be transitioning phones soon. Glad we did.