Upgraded my phone a few days ago and the process was AMAZING, Carley specifically. She was very…read moreknowledgeable about everything as well as very polite. She helped me not only to understand my bill, but to feel confident in what exactly I was being charged for! She even found ways to save me money, after some digging we realized that I would benefit from multi-line insurance instead of single line, which will save me around $40 a month. I have never had a better experience getting a phone than I did at this store. Carley made me feel listened to, understood, and worked with me on any problems or doubts I had.

The employees at this store are not helpful! Maybe not all of them, but I have now gone in and…read morespoken to 2 different employees who have awful customer service. The staff needs to be trained better!

Okay, to start with, this is for the real Verizon, not the authorized dealer. I was with Verizon…read moreuntil January when I decided to go with a cheaper provider. I canceled then and there, but because I was bundled with my friend, she became the primary account holder while my credit card was being used. I paid off everything on my end and contacted them. They assured me that my account was canceled. I had to call back again and again to get them to cancel and EVERY TIME they said they had canceled it. The last straw was just a few minutes ago when I called again. I found out they charged my cc for March, April and May payments. They said they couldn't do anything about it because I was not the primary on the account. As the secondary, Verizon won't deal with me. Only my old roommate. While I am still friends with her, she is not the most reliable person when it comes to making a phone call to Verizon that will probably last an hour or more. I was able to get them to cancel Autopay, which my card apparently is registered. I can't even count on that considering how many times I have called to cancel. So they're making me jump through hoops - contacting my friend to have her get information from them so I can file a dispute through my cc, then contacting my cc dispute center to have them file. This is the worst company I have ever dealt with and Verizon is on my sh-- list now. I won't even go into getting my new phone from their authorized dealer last year and the thousands of dollars I had to spend to pay off the "free" tablet and smartwatch. That is another review I filed a few months ago.

Negatives - The wait times are definitely long. Not enough staff. I am a new customer to Verizon…read more I am in my second month of service and was double charged for a month of Netflix. I went into the store to get clarification and spoke with Kyle the store manager. He agreed that there was an overcharge and had to call their customer service number to get a credit. It was a simple under $20 charge but it felt like the customer service person on the phone kept needing an explanation. He came back an offered $15 and asked if I would settle for that. Of course not if I overpaid $19.50 I should be refunded $19.50. It felt very offensive ( Kyle was great ). Positive - I had walked out the door after waiting for a little bit and realizing they were quite busy, Kyle came out and got me and said I was up next and he could help me. He was not only able to help me, but also was able to help another lady that had been waiting to get a new phone, while he was holding on the phone line for customer service. He showed exceptional multi-tasking and customer service skills. I actually have found every employee I have encountered in my last 2 visits very polite and attentive in spite of being short-staffed.

Do not go here without successfully contacting them first. This place needs to get it together…read more Their website says they are opened on the weekends but when I walked down there on a Saturday, it said different hours, NOT weekends. Ok, lesson learned. I should have called ahead of time, whatever. So get this. I walk down there again on Wednesday when they say they're open, and guess what? They're closed! They have a sign saying "back at 1:00pm", it was 1:30pm. There was a message on the door saying "call this number if not here". I called and guess what? No answer because the phone is turned off and the voicemail box was full. Same was true for their store phone - can't leave voicemail. One can only wonder how they're still in business if they are literally not there to do business and you can't even reach them. All in all, Im sure they do good quality work and that they're good people, but I'm just asking, is it so hard for you to Update your website and be there when you say you'll be there?

10/10 INCREDIBLE service. This shop is the only shop in Nevada county I will get my phones fixed…read moreat, he's fixed 6-9 of my phones now because I break shit like bam margera. I had a problem one time because a screen his new employee fixed stopped working and he fixed it again no questions asked 2 days later even though I didn't have my receipt. This guy is the Michael Jackson of fixing phones I'm so happy when I leave i moonwalk out of there. If your thinking about coming here to get your phone fixed get in the car now and hit the gas like you're on dead tour . This dude knows more about electronic devices than Steve frickin Jobs .... He will fix anything with a screen .

First I would like to say that I was not looking forward to going to this store as I too had a bad…read moreexperience in the past there. However, my phone had started to initialize after a fall and did not complete reloading. I arrived at the store and saw two employees helping other customers. From out of the back came Trevor to help out my wife and I. She had an issue with an app trying to gain control of her phone and mine was a brick. Trevor started working both phones at once, clearing my wife's phone in under 3 minutes. Mine took longer, but he was able to get it setup to where when I would log into my Gmail account my phones info would be reloaded and I would be back in business. Unfortunately Gmail 2 step verification ask you to check your phone to log in. Phone was still a brick, NO FAULT of Verizon or Trevor. I had to have Gmail use my backup email account which took 5 days to confirm with Gmail. Once I was able to log into Gmail I could activate my phone and recover my info. I am back in business. Thanks Trevor and Thanks Verizon!

The customer service I received was outstanding. Seth helped me open an account for 4 phones. It…read moretook a while as would be expected with 4 phones to load. Seth worked effectively and was able to answer all our questions. He is a very friendly guy and professional and knowledgeable in interactions with customers. I greatly recommend this business. Verizon also has the best value in cellphone service.

This store is EXCELLENT. They provide great service that really works! Everytime I've been there to…read moreadd a line, upgrade a phone, etc, they've been wonderful. After 15+ years as a Verizon customer this is the best store I've ever found.

From the owner: In 2000 Wireless Store, Inc. signed an agreement with Verizon Wireless as an Exclusive Authorized…read moreAgent. Between 2001 and 2004, we expanded to 5 locations - 3 in New Jersey, 1 in Philadelphia and 1 in Brooklyn, NY. We have work because our customers value our high-quality communications services. We deliver superior customer experiences through our products and our actions. Everything we do we build on a strong network, systems and process foundation. The quality and reliability of the products we deliver are paramount. Customers pay us to provide them with services that they can rely on including Verizon Wireless service plans for single lines, family plans and prepaid wireless services. We also offer the latest in smart phones, such as iPhone, Blackberry, HTC, Motorola, Samsung and more; basic phones from LG, Pantech and Samsung; tablets from Motorola, Apple and Samsung; mobile hotspots, USB modems, net books and home services.

The customer service is horrid. The woman with way to much eye shadow could not fix my phone. I'll…read moreI needed was her to look up how to unlock the phone. She could not figure it out. Told me I had to go to apple. I went home access the internet and found the answer in min. They are jot good at there job. The manager said that he had worked there and fairoaks store and in LA. He was even worse. They have no tech knowledge. Super rude.

This store deserves no stars. A few months ago, I went in with my husband to upgrade his phone. He…read morehad trouble resetting his phone, so Aleya gave us her cell phone number and said she would take care of it. I had a bad feeling about it but she assured us we would be taken care of. She never got back to us and when I called her voicemail, her box was full. When I stopped by, she was never in. So, we lost the upgrade credit. I am a small business owner and don't have countless hours to chase this down. The online store is just as bad. After being hounded for months that I am eligible for an upgrade, I tried to upgrade my Fold 3 to a Fold 6. According to their site, I was not eligible, though I had tons of messages stating I was. I called and their rep confirmed that I was eligible. After two hours on the phone setting up the account for an upgrade for my new phone, I was told what my bill would be. An email was sent to confirm what my future bill would be. However, when I got my bill it was $100.00 higher than I was quoted. Also, AT&T never sent me a label to return my old phone and when I asked the rude Grass Valley store rep, she said that I didn't get a label because my phone wasn't an upgrade. So, now I've got to call and spend another hour or so to battle this out. I'm pretty much done with this company and once I've paid off most of my phone, I'm dumping AT&T.

To the very competent, kind and hardworking young man that was working today, thank you. To say the…read moreleast, this young man deserves a raise, a promotion, and recognition. I came in with a screen glitch on my iPhone. This was stressful for me as my medical device is fully controlled from my phone. (Before anyone comes at me, yes I have backup options, they just are not as effective.) The young man quoted me and told me to come back in a couple hours. I expressed my concern with it controlling my medical device and he told me he would get it done ASAP. I sat in the shop and read my book while the shop kitty slept in my lap. What I witnessed over the next hour was impressive to say the least. He was the only employee. Person after person poured into the shop. One after the other he took the time to address what they needed and was polite and patient with them even when the person did not deserve it. He finished my replacement in an hour. An hour, that's it. In that hour not only did he replace my screen beautifully, he answered the phone, assisted customers with finding products, assisted customers with their phone issues, and answered customer questions. This young man did the job of at least four employees. I regret that I did not catch his name. If the business sees this review, I was there on 6/25/26 from 4pm-5pm. If anyone from that date and time leave a poor review on the business, please feel free to assume they are the customers that did not deserve this young man's patience or politeness. Highly recommend this business!

These guys are terrific! My phone glitched and they worked really hard to help restore my phone…read more Super knowledgeable and reliable. I highly suggest coming here.