Rating: (5/5 Stars)…read more Highly satisfied with Automotive City! They perform fast, high-quality, master-level work with complete financial honesty and mathematical transparency. Honest Labor: Each job was billed strictly by precise, standard guide hours without padded time. They even proactively gave me an overlapping labor discount on related work. True OEM and Aftermarket Pricing: Sourced high-quality parts, Napa and Genuine Toyota factory parts and passed them through at true dealer MSRP without arbitrary shop markups. Massive Value: Their automated matrix contract discount saved me over a thousand dollars! Spencer and his automotive technicians are hands-down among the finest in the industry. The outstanding level of patient and considerate customer service provided by Spencer and his staff, combined with mechanic expertise of their ASE Master Certified Technicians is simply elite. Automotive City, Inc. is friendly, efficient, fair, and honest, with down-to-the-penny competitive invoicing. This is not super common in this industry. A real community gem in Nevada County! Highest recommendation!

They are amazing! Got my car in the shop immediately, the job was done. Within 2 hours. Excellent…read moreservice! Highly recommend!

My brakes needed to be checked because for the past month it's been shaky every time I would use…read morethe brakes and I was getting worried. I started to ask around and a lot of people directed me here. So I called and talked to Kim and had requested an appointment to get my brakes checked and she was so nice and very helpful! I dropped my car off in the morning before they opened & they got to work. I really appreciate how informative and polite Todd was, super professional and was also nice enough to give a recommendation for a tire place. Overall I will be returning here, great place!

Not sure what went wrong to make my 2nd visit turn out so bad?…read more My first visit at Nevada County Auto Repair for new front brakes went smooth and successful months prior... Brought in my 2013 Subaru Legacy for a P0171 code (lean bank 1). I own an automotive code reader, so I at least had a code before I dropped off car. Having some knowledge is better than nothing... I get a call a few days later saying they are still trying to figure out the problem, but have replaced front 02 sensor. At 5 days later, I am told they replaced the MAF sensor (without authorization). I would have authorized it, but it would be nice to know that was the actual problem, without guessing. I'm told at this point they will reset the computer, clearing code and hoping this fixes it... The day I pick up the car, I finally find out how much all of this is going to cost. I get charged almost $1,000 for an 02 sensor & MAF sensor. Bearing in mind both sensors on a Subaru are located at the front of the car, the MAF unscrews at top of engine bay in easy reach. I paid that bill calmly, and just wanted my car back, but.... I get out to the car to drive away, and see the "low gas" light on, and needle below the E mark on the gauge! I brought the car in with over a .25 of a tank. Not much, and I totally understand the mechanic needed to drive the vehicle around to make sure it ran ok after the work performed.... BUT I do not want to drive the car on E getting to the gas station to put more in, AND it's not good on the fuel pump to drive on "E"! I go back into the office, very politely explain the situation; and am told by both Todd & Kim(?) that there is nothing they can do, and NO we don't have a gas can to even give you a 1/2 gallon to get to the nearest gas station... At this point I thought I was on some kind of reality show and camera's were rolling to catch the look on my face, but this was real. Not believing all this, I left; hoping and praying I didn't stall going through busy intersections. Well, today I am right back at code P0171 with the same exact symptoms I had a month ago. I have no idea what other tests were performed, as the bill shows nothing of further diagnosis. Did they check all rubber vapor hoses? Was the PCV valve ok? Fuel pressure? Are the parts genuine OEM? I have no idea. I guess for $996.06 you don't get that info... Do this to help protect yourself: Watch Scotty Kilmer on YouTube and buy a code reader (at least get some idea of what's going on if you have to visit an automotive repair shop). Get everything in writing & ask for your old parts back (by law they have to give them to you).

I'm glad I trusted this shop to work on my FJ cruiser, it's been several months since the repair…read moreand I can say without a doubt the repair quality is excellent; my worn front-end suspension work feels like new . Lucky to have mechanics nearby that are knowledgeable w Toyotas & their known issues. Ryan's professional customer service is top-notch and his ability to understand and effectively communicate are impeccable. I feel there is a lot of value having such a great resource nearby and will definitely trust them to continue working on my car in the future!

12 Volt battery dead on my dad's 2012 Lexus. AAA could jump it, but couldn't replace. I thought I'd…read morejust replace it myself when I was told NO some recalibration with the cars computer needs to be done. That's when the tow company suggested Peterson's. I called Peterson's and told them the pickle I was in with my dad's car. Left a message and they called me back in about an hour. Said they were back up about 2 weeks with appointments. Ryan said he could squeeze me in for the battery the next Monday I was in town. That was such a relief. I need this car operational for my 80+ parents. Jumped it myself and drove it over. Ryan was expecting me. Replaced the battery AND saw I had a low tire notification. He topped off the tires. I also needed some replacement clips for the engine cover, because of my amateur poking around I broke them. Ryan looked up the part and how many I'd need as I left the cover home. He gave me 4 clips. Big thank you for helping a daughter out so her 88 year old dad won't be mad. Next time it needs servicing I won't drive it to Sacramento where I live. I'll bring it to Peterson's. Such a great relief to get a service quickly, timely and for a reasonable fee.

Very happy with the service at Top This! I had a trip…read moreplanned but on the day I was to leave I found my trailer wiring was not working, chuck found the part and was able to get the part couriered same day and do the repair that day as well! So left only one day later than expected, Thanks Chuck!

Thanks Top This ! Have an 06 Tundra with broken slider latch on shell and Kevin found me the right…read morereplacement in no time. Even brought it in at a price cheaper than online stores and verified it was the right one on the vehicle. Highly recommend.

I've worked with both shops, they're both great but Jeff and the team at their Nevada City location…read moreare the best in town in my opinion. After a terrible and very expensive shop experience w Dave's Auto (who will not be getting a good review) on a rebuilt engine & warranty for my 1992 Tacoma long story, Jeff's team solved the issues w engine leaks that had been happening for 2 years of being jerked around by the other shop, and they found other issues that will ensure this truck will drive on for a long time which is my goal I love this truck. And now she drives like a dream! Jess is a pleasure to work with he cares he listens he even spent over an hour on hold w the warranty company to see it all through. If you're like me and have many vehicles or just care about your car look no more Douglas is the best.

The crew at Douglas Automotive in Nevada City is the best of the best!…read more - premier auto technicians - reliable + fair prices - top tier customer service I needed a ride to and from my house and the shop and Randy and Jeff made that happen for me. I appreciate this team so much! Customer for life.

On Saturday, I was driving eastbound on I-80 when my tire pressure warning light came on. Somewhere…read morebetween San Francisco and Colfax, I'd picked up a screw in one of my tires. Big Brand Tire & Service was the only tire shop I could find open, so I stopped in. Not only did they repair my tire, but they did it completely free of charge. What could have been a stressful and expensive morning turned into a great customer service experience. Thank you. You've earned a loyal customer.

Jason was super helpful! I drove in with a nail in my back tire and my 5 months old baby…read more The team fixed my tire in about 20 minutes. They were fast, kind, and efficient. Also thanks for the cookies in the waiting room :)

I have used Douglas Automotive for years and years on both my personal and company vehicles. I…read morecan't even begin to tell you how professional they are and very competitive on pricing. More so, they stand behind all the work they do and several time I had no charge visits. Would recommend to everyone. Harry Reeder

These guys are awesome. Alex and Brian were great at explaining the process of getting my rotors…read moreand pads done on my vehicle. I went in in the morning and my car was ready by early afternoon. Price was fair, too and the service was exceptional. Will definitely refer Douglas Automotive to my friends and family!

Fantastic customer service! All star is my family's go to for car help as they are honest and just…read moregood people. Feels so nice to know they aren't going to try to take advantage of the fact I know nothing about cars. They always try to get me the lowest price and that is very appreciated. They go above and beyond! Would recommend!

Fixed turbo hose issue, intake manifold & related parts replaced, exhaust manifold tightened…read more Car ran better then had in three years Cost was reasonable & shop is totally reliable