I have been going to Douglas Automotive for several years. They are...bar none, the most customer oriented business I have ever had the pleasure to use. As a former owner of an automotive service center (Big O Tires) for about 30 years I know what it means to treat customers as you would like to be treated. It's pretty simple..remember the golden rule we all learned in kindergarten. They listen to your concern, diagnose the problem and offer a correct solution at an honest price. When you drive down Railroad Ave. it is obvious when you approach this facility why you are confronted with a packed lot. There is a reason for this! If I could add more stars to this rating I would. read more

Great service worth the wait; reasonably priced. The owner is wonderful, honest guy they even gave me a ride, and I would highly recommend them. read more

THE place to get your vehicle repaired. There is a reason they have so many cars out front! Alex and Brian have taken care of me on repairs and insurance claims and handled all of it in a timely manner and always conscious of how long my car was down. Not a better place in town to take you vehicle. read more

Best place I know of to bring your vehicle for anything and everything you might need. These guys go above and beyond. They're always friendly fair and get the job done! Thanks for everything Brian!! read more

Wow! Had our A/C go out on our vehicle and we took it to our "normally trusted" place and they charged us $320 to put the wrong part on that failed within 40 hours the part had failed. They then quoted us $1,300 to fix properly. On a friends recommendation, we took it to Douglas and they showed us what the problem was and fixed it for $200 and everything is working great. We just took the vehicle back to them today because our check engine light was on and the owner met us upfront and stopped what he was doing to help us out. He spent almost an hour explaining what the codes were and what the fix was. His time was worth more than what they will make on the fox because it is so minor. We have multiple vehicles and we can say that we will now be moving our business to the Douglas team. Trust is a big thing in business and life and I feel like we can trust these guys and that's a breath of fresh air. read more

Customer service is outstanding! I was stranded in the parking lot at work and they came immediately. I feel like they care, when so many places don't! read more

I had been with another tire shop for decades, but they were bought out recently (and a year ago getting a flat fixed they told me I needed new tires - which I did not at that time). Typical upsell, which upset me because of my loyal patronage for the last 20 years... So after checking out reviews I gave Douglas Automotive a try. I got another flat tire recently, but also needed a quote on all four new tires. Brian greeted me and listened to my specific needs (which nowadays is rare). He squeezed in my tire on the same day and called me promptly when ready. He gave me new tire quotes with a range of prices to suit me needs when ready - all without a heavy sales pitch. read more

Solid dudes who are reasonable and stand by their work. Ain't much more you'd want or need from an auto mechanic.

There's a reason these guys have a bunch of five star reviews. They are simply THE BEST. They are professional, efficient, honest, and straightforward. THE BEST. Period. Thank you Douglas Auto for serving this community! read more

We are very grateful to Douglas Automotive. Even though they were extremely busy, they squeezed our new to us 2002 PT Cruiser in the week of Thanksgiving to help make it cross country road trip worthy. They are honest, caring, and priced reasonably. Highly recommended. read more

I've been coming here for a few years now and I highly recommend them. Alex (the owner), Brian (front desk) and all the staff are professional, honest and quick. They care about what they do and their service is outstanding. read more

The only place I bring my ancient Ford van, my newer F150 and Prius. Great service, across the board.

This review is long overdue! I usually live in the bay area but have to take my old truck up there for projects, and a couple of times it needed expert immediate service and repair. Alex and the entire crew at Douglas Automative always go above and beyond! So nice to get the ride into town and back. They're honest, professional, friendly and they made me feel like a truly cared-for customer. You know when you can say, being around some people and businesses just feels great? That's this auto shop. Highly recommended! read more

Awesome service...thank you Alex and crew!!!!!!!!! These guys are top notch and I recommend their business! read more

Took my car back to the dealership hoping the repairs needed would fall under a warranty. After two weeks they wanted to charge me $1,900 to replace parts we had already replaced! I took my vehicle to Douglas Automotive who not only diagnosed and fixed it in two days, but they also found the actually issue and we paid half of what the dealership wanted. Customer service is amazing! This is an all around good place. We will never take our car anywhere else! Highly recommend. read more

Beware this auto repair place!! Their front man, Brian, speaks with a sliver tongue & is polite but believe him at your own risk. I spent $6,000 in repairs and now I doubt whether I needed all this. I had asked them to fix my AC which suddenly went out after they did other work. They tried to repair the problem by replacing essential parts (supposedly) but the system failed later in Los Angeles. Try as I might to get them to refund the money they charged me for the 'repair' of the AC, Brian played a series of games with me. First saying they had some special warranty with Napa and that I just had to find other shops in L.A. that optioned into that warranty. Of course, there were none. So I sent my repair record from Leaf Auto in Culver City with my receipt for payment 3 times because I never got him to respond. He said he would call me after my 3rd attempt but never did. When I followed this up with another call to ask about it, he put me on hold for 10 minutes and then offered no solution when he finally came back on the line. I then asked him to speak to the owner & he say he would but apparently did not follow through with my request. Thinking about his behavior, I recall the last time I was in to have them check my AC & there was a customer who was there who had to return to after he went on a trip because the repairs Leaf Auto made had failed. I made a mental note of this at the time because I saw the look on his face which revealed his absolute frustration. Now, I really wonder if I needed all these repairs that he kept telling me about (4 front ball joints, water pump, and some other stuff). Of course, auto repair places can be notorious for their corrupt practices but this was my first real experience of being suckered into spending so much money. And he knew I was in L.A. and the cost in gas alone of returning would have been close to $200 whereas the refund was a mere $275. I suppose Brian took the gamble I would not return since I was selling my CamperVan and trying to return to Mexico. So, again, check into other auto repair shops in the area before going to this location of Douglas Automotive. NEVER AGAIN!!! I will tell all my friends in the area about my experience as well, so all are forewarned. read more

Douglas Automotive did a great job on my car! They were thorough, professional and kept me informed as the process went on and the work was done efficiently and in a timely manner. Definitely recommend them for auto needs! read more

Unbelievable service. They go above and beyond to make sure you are taken care of, including a ride home if needed. Everyone at Douglas auto is honest and straight forward, have never felt like they are out to make a quick buck. If anything, they've been overly transparent when maintenance isn't fully necessary and I appreciate that very much. Will be taking my vehicles here for life. read more

Good customer service. They are honest and upfront. Thought I had a oil leak, the company that changed my oil did not clean up after themselves and left d oil. They assessed this issue and other issues I had with my car. Only charged me half an hour for a diagnostic. Bringing in my cars here for any service or issues. The owner is a stand up guy. read more

Douglas Automotive in Grass Valley is an amazing company. This photograph that I took shows their true essence. Kind, confident, intelligent and they really helped my car. I needed new wheels and tires front brakes and rotors. I used to get 22 miles to the gallon. Now I get 38 miles to the gallon. They really do care about you and your car! Thank you Brian and Alex and the rest of your crew! read more

Douglas Automotive - I used to get 22 miles to the gallon. Now I get 38 miles to the gallon. Thank you Brian and Alex and the rest of your crew! - Auto Repair Near Me - Grass Valley, California

Well, this old granny has been driving a variety of vehicles for the past 55 years and hands down Alex and his crew at Douglas Automotive are the best. Yes, the best-take your cars here now. Why? Alex the owner has his pulse on all aspects of his repair shops. He is honest (tells you the bad news and how to fix it), communicative (I have his personal cell phone number and he calls me even on the weekend), professional (he makes it right every time), knowledgeable (he's been doing this for decades and if he isn't sure he does the research to solve the problem-even an 'obscure shimmy' that he doesn't like), and accepts responsibility for doing it right every time (100% guarantee). Oh, and did I mention his prices are fair and for the quality of his work ethic, cheap by today's slipshod standards. Trust me, Noni read more

Douglas Automotive is the place to go!! They always provide great service (Brian is amazing) and never try and sell me more than I need. Alex the owner is down to earth and explains what and why very well! They have my business for life! Thank you for being such a great part of our community. read more

Brian and staff are fantastic! I called the afternoon before about some bad brakes. The next morning within 2 hours, new brakes and an oil change done. He is a great communicator. He even called my old shop to find out other work that had been done on my truck. The shop is clean and very professional! Great experience. I will be back! read more

I normally don't take the time to write reviews, and the Outstanding service I received today at Douglas Automotive is compelling me to take the time to do so! Brian was professional and welcoming from the first phone call inquiring about getting an oil change. The price he quoted was definitely in my budget and when I Googled them, they were less than 10 minutes away! I just moved here from the Bay Area and I'm still getting "the feel of the land." Not only were they able to complete my oil change, adjust my tire pressure, which I had a hard time doing in the Bay Area where every gas station I pulled into the air pump was broken, they replaced two fuses that had blown out that caused my dash board to be none operational! All this at NO ADDITIONAL COST!!! They also informed me of issues in my car that would need to be looked at in the future, but posed no immediate concern at the moment! I would HIGHLY recommend Douglas Automotive as the level of service and professionalism reminds me of "days gone by" where you could find a mechanic that wasn't in the business of "ripping you off.!" read more

Traveling from out of town and had an oil issue with my Yukon. Brian was extremely helpful and the issue was diagnosed and resolved. Very trustworthy and worked to get us repaired quickly. Would definitely recommend this company. read more

I have to say that Alex and all of his employees at Douglas automotive are the most honest, Mechanics I have ever came across, hands down. I had got my brakes fixed not too long before with them, and because I loved they way the were I went back to them. Intending on paying for the brakes again. But they said I was still under warranty fixed everything no question no money they we're totally honest with me and apologetic for the brakes not lasting more than 12,000 miles I was so surprised!!!! had they not said anything to me I was ready to pay for them. Integrity is a huge thing And locked by so many but they definitely have it! thank you guys for all of your hard work and honesty read more

My car broke while visiting family in Grass Valley. Douglas Automotive was very helpful and got my car repaired quickly. Thank you to all who helped me get me get back home. read more

PROFICIENT. HONEST. KIND. Wait...is this a MECHANIC we're talking about? My father was an uber-genius master car mechanic, but I certainly did not inherit this gene. However, having spent half of my childhood in his shop, I learned deep lessons surrounding quality, integrity, and the importance of customer relationships. Alex, Brian, and the Douglas Automotive team have consistently delivered on-time, high-quality work on several of our vehicles over the past three years. It is always a pleasure to stop by their shop, where I am consistently treated with compassion and respect. I only work with vendors that I trust with my time and money. And for me, Douglas Automotive sets the standard! read more

I'm so glad to have found Douglas- They've serviced my Honda several times. I can count on no-bullshit, honest assessments and honest work.

Really great service shop. Knowledgeable staff, great customer service, and convenient location. Very clean shop and well equipped to tackle any repair. Thorough and prompt service is the cornerstone of this business. I don't like taking my cars to repair shops but this place is trustworthy. I've had nothing but great experiences here and recommend Douglas Automotive. read more

So far I've only brought my Suburban in for some A/C work, but if I need any work in the future I'll definitely use them again. They've gone above and beyond in diagnosing and caring for the truck. The shop and waiting area are clean and everyone I've talked to is very friendly and helpful. read more

Alex the owner is very reliable, quick and honest. The shop is new and hip with a comfy waiting area. Staff are all super friendly. My car is running great thx to Douglas Automotive! read more

We struck gold when we found Douglas automotive right after we moved to town a few years ago. A finer mechanic you'll never find.

I love this place so much. The guys here are so friendly, attentive and helpful! I got a lot of work done on my car here last year and have come in a few times since then to ask questions and get my car looked at. They didn't charge me anything and we're extremely helpful. They know what they're doing and I trust them with my baby( a.k.a. my car) 100%! Sidenote they also carry popcorn, coffee and snacks in their office which I totally appreciate! read more

After calling around, it seemed like everyone was charging about the same price for oil changes, since my car is newer and takes synthetic oil. Except Douglas automotive. Not only was the price they quoted me on the phone lower then anywhere else, when the oil change was done, it cost a few dollars less then they had told me on the phone. And while I love stuff for cheap, and would probably continue to go here even if the rest of the experience had been mediocre. But! The rest of the experience turned out to be more pleasant than the usual oil change. For one thing, it was the social highlight of my week, you know, because I haven't spoken to human people in several days. But also, the owner greeted me when I got there, and let me leave my car parked in the middle of the lot because I had gotten a little turned around, and was super nice, and respectful and informative without being condescending. He showed me my filters and asked if I'd like them changed, which cost about $15 each, and he let me know that my tires were getting to the point where I would need to replace them soon, and all told it was still cheaper then the price I'd been quoted to get an oil change elsewhere. It is such a relief to have a mechanic in the area that I can go to worry free. read more

I took my car in for a routine oil change and Alex and his team went above and beyond to help me find out what this awful noise was in my steering! They are so awesome. Also, only $50 for a full synthetic oil change. You can't beat that! Very pleased read more

After calling around trying to find a place to change our oil for less than $90 a friend told us about this place and we are so happy we came here! $57 for our oil change! Amazing prices and amazing customer service! This is the way a business should run! The owner, Mr. Douglas took his time to meet us and show us around, and Brian who works at reception was so friendly. And this place is clean! Usually when I go into a shop to get work done on my car, I end up smelling like grease just by sitting in the waiting room, but this place is actually comfortable and clean! Even the bathroom! We are so impressed and will definitely be back! read more

I wish I could give a good rating but I have to say, after spending several thousand dollars with this place I was treated like garbage when I came back to ask why my car felt like the shocks had not been replaced when they supposedly had. They then left my car sitting in their lot for weeks and when I came to just pick it up the boss said they had been trying to find aftermarket parts for it. Strange, I found the parts online in a few seconds. Don't treat me like I'm stupid. The brakes on my truck that they replaced are not right and they said they would make it right but never did. The brakes on my cargo trailer that they replaced squeek but same thing, if they didn't take care of the sho k issue am I inclined to leave my business trailer to sit in their lot and not be addressed? Beware of this shop, especially if you are a woman, they think you are stupid. read more