They may be great for other batteries, but NEVER TAKE YOUR IPHONE HERE. You'll see I don't leave…read morebad reviews. But I need to caution everyone that they do not provide genuine parts. That's not the worst part. They broke my Face ID when they installed the battery. When I first turned on my phone I was alerted that Face ID may not function properly. It didn't. I took it to Apple, and they agreed you could physically see damage with a naked eye. Apparently this is one of the risks of unauthorized repairs. The cost to replace the camera is too much for the cost of the phone, even the apple associate advised against it. So no Face ID until I buy a new phone. Now lets talk about the BATTERY. This new battery is zero improvement from my 5 year old battery. In fact I would say its worse since it still dies by the afternoon and it frequently overheats. If I have it plugged into my car for carplay and charging, and its 82 degrees outside, forget it. It's unusable within 5 minutes despite air conditioning. All this for just $10 discount off the apple store cost. Can you believe th Hope my review saves someone $$$ and heartbreak

The staff is knowledgeable and very helpful. They carried my large UPS in from car and back out to…read morecar.

They helped me find a replacement bulb for one no longer made in California. When the first place…read moredidn't have the right bulb he called around and had them put on hold for me at the Arden location.

I run the electric and plumbing section in Ace Hardware in Mountain View. Often people will come in…read morerequesting certain electric bulbs that we don't carry. I then suggest that they go over to batteries and bulbs and they will probably either have it or they will get it for them a couple years ago I stopped in batteries and bulbs and talked to the owner and was very impressed with the way he does his business so hopefully he is still in business!!

We stopped by for a somewhat obscure lightbulb. The store was bright, roomy, clean, & organized…read more After a short wait, we were directed to an area to search & then provided with personal assistance to make sure we found the correct item. The worker who helped us was informative with the lightbulb & a flashlight we had questions about. They have quite the selection of battery & lighting needs.

Came into Batteries Plus to replace my car remote batteries, and I'm so glad I bought the lifetime…read morewarranty it's seriously the best investment ever. While I was there, I also needed some new lightbulbs for my bathroom. The employee who helped me was awesome he took the time to find exactly what I needed, replaced my batteries, and even fixed a little spring in my remote that kept popping off (huge help!). On top of that, they even recycled the old lightbulb I brought in to make sure I had the right replacement. Great customer service all around I really appreciate the extra effort!

Tim was great! Called ahead of time and he told me that they had what I needed in stock. Best…read moreadvice is to call early because the batteries do go quick! The price is cheaper than any place I checked or have been to, so if you're looking to save some $$$, check this place first! Tim was great. He took the battery out and replaced it for me so all I had to do was watch him. They were quick, efficient, and friendly. Can't go wrong with any of that! Plus.. they have a lil pup in there that wants to play ball with you! That dog had some quick reflexes lol. If I have to get another battery, I'll definitely be coming back here. Hope this helps!

Went to this place about a month ago for a marine battery. Told me they sold the last one. Ok . No…read moreproblem Left my cores. X2. They took my number down. Never received a call. So two weeks later. Had to come in. Because no call. Only had one battery. Ok. No worries. Call me when you have the other one. Again 3 weeks later still no call. So. Decided to go down. Supposed open till 2pm today. Well he'll no. Only day I get off. And your closed early. Its 11:15am. Your Supposed to be open. Not impressed

I purchased something on-line as it was not in stock there and paid for it online - Store: 2807…read moreInvoice #: 240005 When I got there to pick it up Zac insisted that I did NOT pay for it and if I wanted it I needed to pay for it again. Store: 2807 Invoice #: 240428. I needed the part so I paid again and would deal with it later. I showed him the e-mail and he said "You didn't Pay for it". Not sure why he would say that and I have e-mail O'Reilly asking for a refund for one of them. I will no longer go there! You can see the receipts attached, on-line and in-person.

Just left there to exchange a new battery that has been problematic. When I bought the battery and…read moreinquired about the three-year exchange warranty, the sale clerk said, "bring it in, we test it and if it fails, we will exchange it." That appears to be the first lie or lack of disclosure. In actuality, they have to test and then put a two hour charge on a battery before they can exchange. I won't buy a battery here again. But at this store, the massive fail was customer service. It has been a long time since I had a clerk "Gordon" raise his voice to me and address me as if I was not a valued customer that has a long history of spending my money at Oreilly's Auto Parts. Worse, this employee didn't even hesitate to verbally abuse me with his Manager, Aaron, standing right beside him. It was the second time in less than ten minutes that Gordon was rude, but he ramped it up by basically yell at me about how they were doing me a favor. Aaron the Manager had told me to bring the car in once the new battery was installed so they could test the alternator. First of all I told him the battery drained while parked and the car has no unusual current draw when parked, (about 60ma). As I was telling Aaron I have a professional ammeter, battery charger, and alternator tester, (I rebuild my own vintage AC Delco alternators), Gordon starts shaking his head and rolling his eyes. So I ask him, what point is he trying the make and then he unloads on me and the Manager just sits there. I had some more stuff to buy that Oreilly's had in stock, but no way I will give this store another dime of my money when there is an Autozone 1/2 mile one way and an Advance Auto 1/2 the other way. Or I will order online from RA or Amazon, where rude never happens. Gordon is a pretty epic customer service failure. It felt as if he was making some assumptions based on "visuals". Instead he was being rude to a professional sales trainer who just happened be dressed down because he was working on his 38' year-old classic Indy Pace Car. Furthermore, I had just given a customer engagement presentation and a locally owned retail store's team that this store needs. No one in that store, including Aaron, had the authority to be in any way abusive to a customer who wasn't being rude, loud, calling anyone out of name. I venture the worst thing I said was,"so far this battery has been a $200 piece of junk". That is based on it dying twice this week and in both cases, would not take a charge from a consumer battery charger.

After 3 trips to the store, and unforseen events. Andrew was the man who helped me the most, and…read morewent out of his way to serve me and make things right ! Thank you Andrew for going above and beyond ! Cory

Went there to get a key fob made they cut my key, but it took them an hour and a half to give up…read morethey couldn't make a key for me. I got a message from Andrew.Hey, this is Andrew at the batteries plus an animal. I'm calling about the Ford key that you were trying to get us to program yesterday. Um, I don't know if the best news, uh, Eric, the uh, the guy that was helping you yesterday told me about what was going on and I did my research today to see if there was anything I could do to help and get that key programs. Um, I'm glad we were able to cut it successfully. I don't think we charged you for that, um, but yeah, my, my key cutter act, or my, not cutter. My key programmer actually, uh, Eric did everything right yesterday and only goes up to year 2020. My other computer can't pull the code from that vehicle, so, um, yours is just by chance one of the few that were unable to help you with, so, um, yeah. I apologize for the inconvenience on that and I wish you luck in finding it uh a place to program it. Give me a copy of any questions bye. hour and a half of my time because he couldn't figure it out.

They ALWAYS have what I am looking for - batteries and blubs. The staff is super friendly and knows…read morewhere everything is in the store. Just walk in and literally say - I need this - voila there it is. I've even come in without the battery and sometimes if I tell them what it's for they know what size I need.

Customer service 5.0…read more When you're in need for a battery replacement this should be your 1st and only stop! I needed to replace the back up battery on my house alarm. Walked in showed the representative the battery and walked out with a new replacement. Funny thing: I hooked up the battery and my alarm didn't register there was a battery, so I waited to see it would register...nothing . So back I went to the store to see if I got my original battery back by accident. Other rep tested the battery I brought back in, then pulled and tested my old battery from the back to ensure that they indeed issued a new battery. Yup they sold me a new battery, but the sales rep pulled another new battery from the shelf and said hopefully this one will work for you. After hooking up again a new battery this one registered after half an hour. Bottom line is that they never questioned if I was wrong and focused on a solution for my needs! I recommend Batteries Plus for any battery replacement. **BTW I have had two watch batteries replaced here that have lifetime replacement.

Kevin G. Was a huge help in replacing our car battery! Super fast and super friendly. I would not…read moreonly recommend him for his service but I would also come back and request for his service!

Kevin G is amazing worker, actually know his way around a car and the store inventory. Sold me…read morecoolant and poured it in my car when he didn't have too. Offered great advice too real overachiever.

I was quoted $40 for a battery jump start and the tech arrived in 30 mins as stated in quote. The…read morequote was definitely a deal, and I appreciated the promptness and friendliness of the tech. Thank you, Lucifer's Auto Parts!

I was shopping for estimates to replace the battery in my car. Cris responded with quotes for…read moreseveral suitable alternatives, all of which were much cheaper than I had been quoted by my dealership. He arrived at the scheduled time and made the changeout in about 10 - 15 minutes. Fast, courteous and great service. I highly recommend for your battery replacement needs.

I had a problem with my cell phone battery. The Manager, Danny, wa quick to help solve my issue…read more What a good experience! When people say there's no good customer service any more, they're not talking about Batteries Plus. Service is the name of their game!

Walked in looking for a battery for my key fob. Was approached by a sales person almost…read moreimmediately. After a very brief search, found what I needed, paid and left. Quick, easy and convenient. Staff was friendly and helpful. Pricing seems on the high side, but given the immediate availability of unique products, it seems reasonable. The store seems like they took the battery department out of a Radio Shack and expanded upon it. I would recommend.