Totally got sold (in the best way) on a new phone/internet from T-mobile----Ryan Reynolds (or…read moreDeadpool) is doing something right! Staff was great! Totally entertained me, and took care of me while porting all my info. Staff def made the experience great for me. Really appreciate them---PLUS - they already replaced my screen protector (because I'm clumsy) TWICE!!(and it took all of 60seconds!)-----See you all soon!

On 5/13/2026 at 4pm I went into the AT&T store, as instructed by the AT&T representative on the…read morephone, to get my call records. The store representative was very rude and dismissive. She barely took the time to hear me much less help me. I asked her to call AT&T and she refused. I called and they refused to talk to AT&T. Im very disappointed that this is the type of service that represents AT&T.

Very friendly and knowledgeable. They make you feel that they are really interested in helping you…read more I have been doing business with then for over a year and always walk away happy. Highly recommended!

zero customer service... very unsatisfied by the lack of professionalism…read more i would not recommend them to anybody, do yourself a favor and buy online.

Negatives - The wait times are definitely long. Not enough staff. I am a new customer to Verizon…read more I am in my second month of service and was double charged for a month of Netflix. I went into the store to get clarification and spoke with Kyle the store manager. He agreed that there was an overcharge and had to call their customer service number to get a credit. It was a simple under $20 charge but it felt like the customer service person on the phone kept needing an explanation. He came back an offered $15 and asked if I would settle for that. Of course not if I overpaid $19.50 I should be refunded $19.50. It felt very offensive ( Kyle was great ). Positive - I had walked out the door after waiting for a little bit and realizing they were quite busy, Kyle came out and got me and said I was up next and he could help me. He was not only able to help me, but also was able to help another lady that had been waiting to get a new phone, while he was holding on the phone line for customer service. He showed exceptional multi-tasking and customer service skills. I actually have found every employee I have encountered in my last 2 visits very polite and attentive in spite of being short-staffed.

I needed to turn in an old iPhone and get help with better internet. The employees were wonderful…read more Sure, it took awhile but I had lots of issues. I watched a manager with new trainee and he was patient and a good teacher. I' e had two bad experiences at the other Verizon/Vitra store in Grass Valley. I'll only go to this store.

First I would like to say that I was not looking forward to going to this store as I too had a bad…read moreexperience in the past there. However, my phone had started to initialize after a fall and did not complete reloading. I arrived at the store and saw two employees helping other customers. From out of the back came Trevor to help out my wife and I. She had an issue with an app trying to gain control of her phone and mine was a brick. Trevor started working both phones at once, clearing my wife's phone in under 3 minutes. Mine took longer, but he was able to get it setup to where when I would log into my Gmail account my phones info would be reloaded and I would be back in business. Unfortunately Gmail 2 step verification ask you to check your phone to log in. Phone was still a brick, NO FAULT of Verizon or Trevor. I had to have Gmail use my backup email account which took 5 days to confirm with Gmail. Once I was able to log into Gmail I could activate my phone and recover my info. I am back in business. Thanks Trevor and Thanks Verizon!

The customer service I received was outstanding. Seth helped me open an account for 4 phones. It…read moretook a while as would be expected with 4 phones to load. Seth worked effectively and was able to answer all our questions. He is a very friendly guy and professional and knowledgeable in interactions with customers. I greatly recommend this business. Verizon also has the best value in cellphone service.

Upgraded my phone a few days ago and the process was AMAZING, Carley specifically. She was very…read moreknowledgeable about everything as well as very polite. She helped me not only to understand my bill, but to feel confident in what exactly I was being charged for! She even found ways to save me money, after some digging we realized that I would benefit from multi-line insurance instead of single line, which will save me around $40 a month. I have never had a better experience getting a phone than I did at this store. Carley made me feel listened to, understood, and worked with me on any problems or doubts I had.

Do not purchase through this company. They lie and mislead you. . Use Verizon directly and pick up…read morein store.

Never in a million years was I expecting that going to an electronic repair shop would be such a…read morepleasant experience. These guys are so sweet and so helpful. I thought I was going to have to get a whole new phone, but they fixed it for me in about 10 minutes. They were so kind and I'm still just shocked at how pleasant they made that. Honestly, made my day! Making sure to tell everyone I know to go there when they need electronic work done!

Here's the thing. If you know little about technology you can go have him " fix" your gadget. Based…read moreon my experience and many of my friends experiences, it's clear what he does js break your device so he can sell you another one for " a super good deal." I took my phone in that had a cracked screen. I was told to come back the next day, I did, wasn't ready, come back the next day, I did, still wasnt ready. On the third day of me driving 40 miles round trip he tells me the phone js broken but he can sell me a nicer one for 400$. Broken? No. Broken screen. Was working fine when I left it there and THEY broke it. So I ask for my phone back and he says he feels bad so he will get me a new iPhone and give my old one back. I go in at the time I was told and then sat there and waited over an hour for my old now broken phone to be put back together. Then they tried to give me my broken phone and charge me 150$ for another one. At this point I had already gotten a different phone up and running, day 5 and I needed a phone, I told them this and they still trying to convince me to buy this other phone i don't need after they broke mine. I had to threaten to call the police for them to even give me back my 40$ deposit. So 5 days later, I drove about 150 miles trying to get my phone, all I get back was my phone which was not broke when I left it there. I lost all of my information and a lot of photos. Had I known my phone would be broken I would have saved my info before dropping it off to have the screen fixed. This is the most unprofessional place I've ever seen and while Mohammed seems like he's trying to help, it's clear he is just a very good scam artist. The same thing happened to my friend with her computer, needed a software update and 3 months later went in after he was ghosting her and found her computer in the garbage bin, her hard drive swiped, lost everything. Go to auburn and watch the lady fix your screen while you sit there. It's honestly absurb and he has some lawsuits coming his way. In response to bS response.Why is it that you had someone call me to make sure I had saved my data after you already told me it was broken? And how am I supposed to back up information on a phone that no longer works? When you break someone's phone to the point of no repair, the data is lost. Your response is very unintelligent..And your several options to fix the issues all included me spending hundreds of dollars on a new device when mine wasn't broken in the first place. I've had my screen fixed several times and everyone has always done it right in front of me and it's never not turned back on or been broken. Having me come back day after day without even so much as a call to tell me not to drive there again if it's not ready. It's very unprofessional and based on other people's reviews this happens often, it's not a coincidence. Im sorry but yoh aren't fooling anyone. Im sure you've fixed thousands of peoples devices that don't know any better and just listen to your con and pay you. When I was there, a man came in that said he had now been there 4 times in the past month and his phone a week later after being fixed had more issues... you should truly stop taking advantage of people.

I took my phone here and after they fixed the screen, the brightness adapter kept going dark and I…read morekept having to go to the display settings and make it brighter so I could see better. I finally gave up and turned off the adaptive brightness. Also, each time I use the camera it becomes blurry and it just hasn't been the same since I took it in. I agree with another reviewer on Google that they take it apart and take the best parts of your phone and replace it with cheap parts. I'm pretty sure that's what happened with mine. I can't remember how much it cost me. I just remember that it was a lot and that the tax made the price much higher. Batteries Plus Phone Repair cost $100 more, which is why I didn't take it there. Look elsewhere.

Had to go back three or four times after they replaced the screen on my iPhone mini because it…read moredidn't work right ...however, eventually they put in a higher quality part and worked well. I would just suggest the business owner to use higher quality parts from the beginning, so people don't have to keep comingback back-and-forth. Regardless the service is great and I would recommend this business because if something doesn't work out, you can go back until they fix it correctly

The customer service is horrid. The woman with way to much eye shadow could not fix my phone. I'll…read moreI needed was her to look up how to unlock the phone. She could not figure it out. Told me I had to go to apple. I went home access the internet and found the answer in min. They are jot good at there job. The manager said that he had worked there and fairoaks store and in LA. He was even worse. They have no tech knowledge. Super rude.

This store deserves no stars. A few months ago, I went in with my husband to upgrade his phone. He…read morehad trouble resetting his phone, so Aleya gave us her cell phone number and said she would take care of it. I had a bad feeling about it but she assured us we would be taken care of. She never got back to us and when I called her voicemail, her box was full. When I stopped by, she was never in. So, we lost the upgrade credit. I am a small business owner and don't have countless hours to chase this down. The online store is just as bad. After being hounded for months that I am eligible for an upgrade, I tried to upgrade my Fold 3 to a Fold 6. According to their site, I was not eligible, though I had tons of messages stating I was. I called and their rep confirmed that I was eligible. After two hours on the phone setting up the account for an upgrade for my new phone, I was told what my bill would be. An email was sent to confirm what my future bill would be. However, when I got my bill it was $100.00 higher than I was quoted. Also, AT&T never sent me a label to return my old phone and when I asked the rude Grass Valley store rep, she said that I didn't get a label because my phone wasn't an upgrade. So, now I've got to call and spend another hour or so to battle this out. I'm pretty much done with this company and once I've paid off most of my phone, I'm dumping AT&T.