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    Verizon

    2.5 (43 reviews)
    Open 9:00 am - 8:00 pm

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    3 years ago

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    6 months ago

    Do not purchase through this company. They lie and mislead you. . Use Verizon directly and pick up in store.

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    Help Desk

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    2 years ago

    Helpful 0
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    Photo of Ryan C.
    2
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    15

    6 years ago

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    Photo of Victra

    Victra

    Helpful 2
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    3 years ago

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    Help Desk

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    2 years ago

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    Help Desk

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    Photo of LD K.
    573
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    6

    5 years ago

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    Victra

    Helpful 1
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    6 years ago

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    7 years ago

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    Victra

    Helpful 1
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    4 years ago

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    5 years ago

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    Victra

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    6 years ago

    Horrible service and no one was properly wearing their mask. Would avoid, got much nicer greeting at AT&T across the street.

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    Victra

    Helpful 1
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    3 years ago

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    Help Desk

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    11 years ago

    Helpful 3
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    4 years ago

    The customer service was so wonderful and the environment was welcoming and so inviting! Sending all of my friends and family here!

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    6 years ago

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    Victra

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    6 years ago

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    Victra

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    6 years ago

    They took care of my issues and were kind and present and patient the whole time. Solid crew here. Glad I drove across town to this store.

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    Victra

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    6 years ago

    Tayler was great. She was so friendly and helpful. Definitely a great experience.

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    Victra

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    7 years ago

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    7 years ago

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    Victra

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    6 years ago

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    Victra

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    8 years ago

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    Victra

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    8 years ago

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    Victra

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    6 years ago

    Pretty solid service. Activation for a pre-payed for phone took around a half hour due to some complications but was ultimately figured out.

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    Victra

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    7 years ago

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    9 years ago

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    Victra

    Helpful 1
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    9 years ago

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    Victra

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    6 years ago

    Great experience. Didn't have to wait long, technician was very knowledgeable, and left happy.

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    Victra

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    16 years ago

    Helpful 2
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    7 years ago

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    Victra

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    7 years ago

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    Photo of Tony V.
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    11 years ago

    Helpful 1
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    10 years ago

    Helpful 1
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    7 years ago

    The woman running the store this morning is so rude and impatient that I had to walk right back out of the store. Beware.

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    Victra

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    11 years ago

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    7 years ago

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    Victra

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    Photo of G. Y.
    96
    14
    13

    10 years ago

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    Photo of Victra

    Victra

    Helpful 1
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    7 years ago

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    Victra

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    8 years ago

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    Victra

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    Page 1 of 2

    Ask the Community - Verizon

    Review Highlights - Verizon

    Tayler was beyond helpful and extremely kind!

    Mentioned in 2 reviews

    Read more highlights

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    Verizon

    Verizon

    2.6(42 reviews)
    3.1 mi
    $$$$
    Available by appointment
    Shipping

    Negatives - The wait times are definitely long. Not enough staff. I am a new customer to Verizon…read more I am in my second month of service and was double charged for a month of Netflix. I went into the store to get clarification and spoke with Kyle the store manager. He agreed that there was an overcharge and had to call their customer service number to get a credit. It was a simple under $20 charge but it felt like the customer service person on the phone kept needing an explanation. He came back an offered $15 and asked if I would settle for that. Of course not if I overpaid $19.50 I should be refunded $19.50. It felt very offensive ( Kyle was great ). Positive - I had walked out the door after waiting for a little bit and realizing they were quite busy, Kyle came out and got me and said I was up next and he could help me. He was not only able to help me, but also was able to help another lady that had been waiting to get a new phone, while he was holding on the phone line for customer service. He showed exceptional multi-tasking and customer service skills. I actually have found every employee I have encountered in my last 2 visits very polite and attentive in spite of being short-staffed.

    I needed to turn in an old iPhone and get help with better internet. The employees were wonderful…read more Sure, it took awhile but I had lots of issues. I watched a manager with new trainee and he was patient and a good teacher. I' e had two bad experiences at the other Verizon/Vitra store in Grass Valley. I'll only go to this store.

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    Verizon
    Verizon
    Verizon

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    Cracked Wireless Repair

    Cracked Wireless Repair

    3.0(23 reviews)
    1.9 mi

    I had a fantastic experience with Cracked wireless repair. Brought my cracked screen on my iPhone 8…read moreplus and they had it fixed within a couple of hours. I was then able to turn it in to my cellphone carrier for a huge upgrade on a new phone. Saved me hundreds of dollars. Thank you to Nicole for your professionalism and for being a hottie! I would definitely recommend anyone to this business.

    Do not go here without successfully contacting them first. This place needs to get it together…read more Their website says they are opened on the weekends but when I walked down there on a Saturday, it said different hours, NOT weekends. Ok, lesson learned. I should have called ahead of time, whatever. So get this. I walk down there again on Wednesday when they say they're open, and guess what? They're closed! They have a sign saying "back at 1:00pm", it was 1:30pm. There was a message on the door saying "call this number if not here". I called and guess what? No answer because the phone is turned off and the voicemail box was full. Same was true for their store phone - can't leave voicemail. One can only wonder how they're still in business if they are literally not there to do business and you can't even reach them. All in all, Im sure they do good quality work and that they're good people, but I'm just asking, is it so hard for you to Update your website and be there when you say you'll be there?

    Photos
    Cracked Wireless Repair - Store front

    Store front

    Cracked Wireless Repair - Store logo

    Store logo

    Cracked Wireless Repair - Store sign

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    Store sign

    Verizon

    Verizon

    2.0(24 reviews)
    2.9 mi
    Available by appointment
    Shipping

    First I would like to say that I was not looking forward to going to this store as I too had a bad…read moreexperience in the past there. However, my phone had started to initialize after a fall and did not complete reloading. I arrived at the store and saw two employees helping other customers. From out of the back came Trevor to help out my wife and I. She had an issue with an app trying to gain control of her phone and mine was a brick. Trevor started working both phones at once, clearing my wife's phone in under 3 minutes. Mine took longer, but he was able to get it setup to where when I would log into my Gmail account my phones info would be reloaded and I would be back in business. Unfortunately Gmail 2 step verification ask you to check your phone to log in. Phone was still a brick, NO FAULT of Verizon or Trevor. I had to have Gmail use my backup email account which took 5 days to confirm with Gmail. Once I was able to log into Gmail I could activate my phone and recover my info. I am back in business. Thanks Trevor and Thanks Verizon!

    The customer service I received was outstanding. Seth helped me open an account for 4 phones. It…read moretook a while as would be expected with 4 phones to load. Seth worked effectively and was able to answer all our questions. He is a very friendly guy and professional and knowledgeable in interactions with customers. I greatly recommend this business. Verizon also has the best value in cellphone service.

    Photos
    Verizon
    Verizon - Do not give your money to Victra or its employees.

    Do not give your money to Victra or its employees.

    Verizon

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    AT&T Store

    AT&T Store

    2.0(32 reviews)
    3.0 mi

    The customer service is horrid. The woman with way to much eye shadow could not fix my phone. I'll…read moreI needed was her to look up how to unlock the phone. She could not figure it out. Told me I had to go to apple. I went home access the internet and found the answer in min. They are jot good at there job. The manager said that he had worked there and fairoaks store and in LA. He was even worse. They have no tech knowledge. Super rude.

    This store deserves no stars. A few months ago, I went in with my husband to upgrade his phone. He…read morehad trouble resetting his phone, so Aleya gave us her cell phone number and said she would take care of it. I had a bad feeling about it but she assured us we would be taken care of. She never got back to us and when I called her voicemail, her box was full. When I stopped by, she was never in. So, we lost the upgrade credit. I am a small business owner and don't have countless hours to chase this down. The online store is just as bad. After being hounded for months that I am eligible for an upgrade, I tried to upgrade my Fold 3 to a Fold 6. According to their site, I was not eligible, though I had tons of messages stating I was. I called and their rep confirmed that I was eligible. After two hours on the phone setting up the account for an upgrade for my new phone, I was told what my bill would be. An email was sent to confirm what my future bill would be. However, when I got my bill it was $100.00 higher than I was quoted. Also, AT&T never sent me a label to return my old phone and when I asked the rude Grass Valley store rep, she said that I didn't get a label because my phone wasn't an upgrade. So, now I've got to call and spend another hour or so to battle this out. I'm pretty much done with this company and once I've paid off most of my phone, I'm dumping AT&T.

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    AT&T Store
    AT&T Store
    AT&T Store

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    Fix My Gadget - Notification that keeps popping up when trying to use the camera.

    Fix My Gadget

    4.0(49 reviews)
    0.4 mi

    Never in a million years was I expecting that going to an electronic repair shop would be such a…read morepleasant experience. These guys are so sweet and so helpful. I thought I was going to have to get a whole new phone, but they fixed it for me in about 10 minutes. They were so kind and I'm still just shocked at how pleasant they made that. Honestly, made my day! Making sure to tell everyone I know to go there when they need electronic work done!

    Here's the thing. If you know little about technology you can go have him " fix" your gadget. Based…read moreon my experience and many of my friends experiences, it's clear what he does js break your device so he can sell you another one for " a super good deal." I took my phone in that had a cracked screen. I was told to come back the next day, I did, wasn't ready, come back the next day, I did, still wasnt ready. On the third day of me driving 40 miles round trip he tells me the phone js broken but he can sell me a nicer one for 400$. Broken? No. Broken screen. Was working fine when I left it there and THEY broke it. So I ask for my phone back and he says he feels bad so he will get me a new iPhone and give my old one back. I go in at the time I was told and then sat there and waited over an hour for my old now broken phone to be put back together. Then they tried to give me my broken phone and charge me 150$ for another one. At this point I had already gotten a different phone up and running, day 5 and I needed a phone, I told them this and they still trying to convince me to buy this other phone i don't need after they broke mine. I had to threaten to call the police for them to even give me back my 40$ deposit. So 5 days later, I drove about 150 miles trying to get my phone, all I get back was my phone which was not broke when I left it there. I lost all of my information and a lot of photos. Had I known my phone would be broken I would have saved my info before dropping it off to have the screen fixed. This is the most unprofessional place I've ever seen and while Mohammed seems like he's trying to help, it's clear he is just a very good scam artist. The same thing happened to my friend with her computer, needed a software update and 3 months later went in after he was ghosting her and found her computer in the garbage bin, her hard drive swiped, lost everything. Go to auburn and watch the lady fix your screen while you sit there. It's honestly absurb and he has some lawsuits coming his way. In response to bS response.Why is it that you had someone call me to make sure I had saved my data after you already told me it was broken? And how am I supposed to back up information on a phone that no longer works? When you break someone's phone to the point of no repair, the data is lost. Your response is very unintelligent..And your several options to fix the issues all included me spending hundreds of dollars on a new device when mine wasn't broken in the first place. I've had my screen fixed several times and everyone has always done it right in front of me and it's never not turned back on or been broken. Having me come back day after day without even so much as a call to tell me not to drive there again if it's not ready. It's very unprofessional and based on other people's reviews this happens often, it's not a coincidence. Im sorry but yoh aren't fooling anyone. Im sure you've fixed thousands of peoples devices that don't know any better and just listen to your con and pay you. When I was there, a man came in that said he had now been there 4 times in the past month and his phone a week later after being fixed had more issues... you should truly stop taking advantage of people.

    Photos
    Fix My Gadget - Bad ground on PCB

    Bad ground on PCB

    Fix My Gadget - Bad ground on PCB

    Bad ground on PCB

    Fix My Gadget - My cracked screen they were supposed to fix. Not a broken phone until they had it for 4 days.

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    My cracked screen they were supposed to fix. Not a broken phone until they had it for 4 days.

    Cricket Wireless Authorized Retailer

    Cricket Wireless Authorized Retailer

    1.0(2 reviews)
    0.5 mi

    I used to have a phone number provided by at&t but after being unable to pay my bill and having my…read morephone number taken away, I lost access to over a decade of photos and contacts from my Gmail account due to the 2 factor authentication requirements I set up back when I had that number. Now that a new customer acquired this phone number, I requested the code that Google sent to that number in order to regain access. The cricket customer that has this phone number now felt uneasy about the request due to his age and unfamiliarity with 2FA. He went into this store and was directed to deny me access to this code. The employees at this store are poorly trained and just sealed my fate by suggesting that I be denied the code. They are directly responsible now for me losing years of priceless photos and contacts that I'll never be able to access again without it.

    Well, the service here has taken an absolute nose dive. I had wrote a review on here about two…read moreyears ago when Josh was the manager who gave absolutely outstanding service and was just a joy to chat with while dealing with services. Not today though lol I don't know what the guys name is but if cricket wireless even cares at all, I guess you can look and see who is on the schedule today in grass Valley. Literally walked in and the place smelled like weed. The guy was talking on his phone and I told him "hey don't worry about it. You can have another minute". He came out with a very condescending and snarky attitude when I told him I wanted to get new service and get new phones. He told me that even though I had been using cricket service under my exes plan that even if I came here getting my own service with my own name and my own credit card and my own new lines without transferring my number that that wouldn't count and I could just pay the $300 for the new phones and there would be no deal for me. he also didn't even look into whether I had an upgrade or not for this. He just argued with me and was a complete jerk. I find all of this very interesting because I was just in last week and somebody else told me that they absolutely could do that and even check. So I'll just say lastly that you know that's totally fine. AT&T gets priority service on their towers anyway so it looks like I'll be going to AT&T. You guys lost yourself a customer. Sounds like you should've worked harder to keep Josh around. Take care. PS now wondering since all the reviews were wiped out which by the way, were all bad except except for mine if you guys just paid to get a clean slate. And lastly, to mention what you could improve on, service, selection, and value. Place looks like a dump on the inside.

    Photos
    Cricket Wireless Authorized Retailer

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    Verizon - mobilephones - Updated May 2026

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