I had the worst experience with Cafe Amici in Wyckoff. I called the restaurant and asked if they delivered, the woman answering the phone told me to go on Door Dash. I contacted Door Dash and ordered from the Cafe Amici menu that was listed. I ordered 3 dinner salads, all with chicken. All 3 orders came without chicken. When we called Cafe Amici to tell them, they told us to call Door Dash, as the order has nothing to do with them, as they don't use Door Dash. Makes no sense, as the Amici menu was on Door Dash (same menu as restaurant), the 3 salads were prepared and packaged by Amici, and then picked up from Amici's restaurant. How they could possibly state they do not have anything to do with Door Dash is not logical. When I asked to have the chicken for the salads redelivered, the woman stated she has nothing to do with the order and they are not responsible for it. She started screaming that it was not her problem, she's refused to refund my money, or send over the 3 chicken sides for the 3 salads. When I did not back down, she then woman screamed that she would drive over the chicken (we were 10 minutes from the cafe). After an hour, when it was clear it was not coming, I got back on the phone with the owner who was also extremely nasty, just kept repeating they have nothing to do with Door Dash and it was not his problem. He actually said he doesn't even get paid for the orders that he fulfills, all the money goes to the delivery service. I am not sure how he doesn't realize how ridiculous that sounds. If they had nothing to do with the delivery service, why did they prepare the food and have their menu listed on the site? I had told the owner all that all 3 of us were regular customers (I eat/order from there several times a month) which meant nothing to him as he continued to be extremely nasty, basically told me to get lost and then told me he was hanging up the phone. More than anything, my friends and I are stunned that a small local restaurant would speak to loyal customers in that manner. It's one thing if you have a teenager who is clueless being nasty, but the fact that the owner was as nasty, was shocking. It got to the point where I put my friend on the phone as maybe she could reason with him, but he just continued to talk over her and tell her it wasn't his problem. I guess "lead by example" is true in this case as his staff is trained to be interact with his loyal customers just like he does. This could have been so easily remedied, an apology, a refund, delivery of the missing ingredients, just treating your customers with respect. read more