My wife and I ordered new hardwood flooring in July of 2025 and were told it would be ordered and…read morearrive in 2-3 weeks-- it took 6 weeks. On this matter, the owner eventually told me that it was delayed due to "tariffs"-- yet the hardwood flooring manufacturer, Somerset, proudly advertises their floors are produced in the United States and their supply chain entirely domestic-- which means they've likely not been impacted by any issues related to tariffs. Eventually the flooring arrived and their team began to install the product, only to later realize not enough product had been ordered, so the project couldn't be completed all at once. Fortunately more became available in about a week and they completed the project. While they informed me that the remainder of my flooring would be ordered they asked me to pay for half the balance of the project so they could "pay the crew". This is a flooring company that has a storefront and has been in business a long time, I was shocked they didn't apparently have the liquidity to pay their crew for a job that hadn't actually been completed. Eventually the job was finished and the product seems of high-quality, but the overall experience was not what I expected. We were referred to Rick's by a friend and didn't negotiate their price, or shop around, believing we'd get exceptional service and we did not. Other than an apology from the owner and GM, nothing was extended for the inconvenience we endured. All-in-all, I would not personally use Rick's again. It was a frustrating experience and when spending nearly $22k at a business, I'd definitely expect better.

We had a terrific experience with Rick's. We had them install three different kinds of flooring in…read morethree different rooms. They took care of everything -- even problems they found unexpectedly -- and were a delight to deal with. Fair prices, nice people, result that was better than we expected. We can't recommend them highly enough.

From start to finish and beyond, Oz took care of our cabinet design, purchase, install, and follow…read moreup as if it were his own! He helped design the kitchen and offered suggestions on details that we hadn't thought of. We love the quality of the cabinets and countertops and even used one of their contractors for install. It was a flawless experience! Would highly recommend them for anyone wanting top quality cabinets and beautiful stone countertops. Will be calling them soon for bathroom updates!

I went in and had quite a few "musts"... and they met every one of my needs…read more Then they exceeded my expectations with great customer service and a fantastic install! So happy with Tunahan at the Lorton office and everyone who helped us out... truly a great experience with ERVA!

GraniTech remodeled a small bathroom for my father. Ali and his Team have been very patient and…read moreprofessional in dealing with that length of time and a number of change requests. The bathroom looks great and very functional for my elderly father. Thankyou!

The final product was lovely, but way off schedule! Despite the extra 2 weeks, they did a good job…read more Zula did a nice job explaining my options. She communicates well with the staff. George made sure everything was done well, though it's hard to catch him for updates~ so make sure you call & E-mail. The builder website is a nice way to see progress if you are out of town. He is through, so if there are any issues he does come out to make sure you are satisfied. Hence the delay in the job. I would caution that they expect payment promptly and you may need to let the accountant know that the job isn't complete yet! So they could communicate a bit better within the office. But that aside, the remodeling is beautiful and I am very satisfied!

I want to take a moment to recognize Brandi Cockerill at Granite & Marble Express. My overall…read morekitchen remodel has been extremely stressful (mainly due to cabinet delays, not countertops), and by the time I reached the countertop stage, I was beyond frustrated. Brandi completely changed that experience for me. She has been professional, patient, and incredibly kind every step of the way. Whenever I have questions, she goes above and beyond to explain things clearly and make sure I feel confident about the process. She has a way of calming the stress and making everything smooth and manageable, which I appreciate more than I can say. My countertop installation hasn't happened yet, but I will come back to update this review once it's complete. Even so, I wanted to share now that Brandi has already made such a positive impact. She is truly the reason I would recommend Granite & Marble Express to anyone.

We would give this company 0 stars if this was an option. Nobody replies to phone calls or emails…read more Then, we were told it was because nobody worked that day. And it was a Friday?! I checked the hours and google showed that they were open. So either, we were lied to or they have wrong hours on google. The staff is careless and/or hates their job and it really shows in their service. So stay far away from them. If it takes 3-4 days to get a reply, it seems clear they don't want to work. We ended up going with a different company.

We worked with Nilay in this process and it couldn't have been smoother. I contacted VM&A in late…read moresummer after our realtor recommended them for just countertops. I sent her the measurements and she gave me a quote. We went out at the start of Sept on a Saturday to look at their slabs of granite and very quickly chose one. Nilay never tried to upsell at all but answered all my questions about finishes. (We went with a leathered texture and love it!) Once we picked our slab, Nilay scheduled the measurement guy who came the following Monday. The installers came the following week and it was in beautifully. It's perfectly level and the seam is smooth and unobtrusive. We are very happy with it! (Especially now that I'm finished with tiling.) You may find a better price elsewhere, thought I think VM&G is competitive, but I really appreciated their responsiveness, quick turnaround, quality of work, and willingness to work with my very specific needs (save cabinets, close gaps, no granite backsplash, etc.).

Never go during lunchtime as they are eating lunch rather than helping clients to verify things…read more The salesperson didn't clarify the order with us and we would up with a bathroom countertop that did not look like we expected at all. Apparently we were looking at the wrong sides in their showroom. The work itself was fine but not what we wanted at all. Recommend going elsewhere that is more customer focused.

We love our new kitchen! Thank you so much to Eunah, Isaac, and the entire team for their hard work…read moreand dedication in making our vision come to life. They were so patient with us and helped make our dream kitchen come true without breaking our budget. Furthermore, the team was quick and very sensitive to our schedules and feedback. Eunah was always available and was on-site every day to check the work and progress of the project. We had a brand new kitchen in just a few weeks and the level of professionalism was exceptional. Lastly, it was fun watching the renovation happen before our eyes. Their showrooms have various stone, hardware and cabinets to choose from that are unique and of high quality. We highly recommend WK&B and we will be using them again for any future projects we may have. Thank you!

Amazing job on our new kitchen Owners stay on the project personally! Quality cabinets and…read moreexceptional workmanship. You as a customer are kept in the loop of every detail. Delivery of finished kitchen was prior to original projected date. The kitchen is beautiful. The advice given was perfect! Thank you for an outstanding experience

I am disappointed in the experience with Star. We received a strong referral to Isaac from a…read morefriend. He came over to take measurements and discuss the full kitchen remodel project. He promised a quote within a few days. A week went by, and he was still working on it. Then, after two weeks of waiting and requesting it again along the way of the wait, he became unresponsive. While Isaac presented as 100% professional, his being unresponsive despite previous promises is unprofessional and cost us much valuable time. If this is how proactive someone is before they have my money, I do not want to know how it would be after I drop money, and I am fully committed. I am sure Isaac/ Star Marble and Granite do great work, at least sometimes, but this sequence of events was unacceptable, despite him having many opportunities to respond via text and phone. If someone does not follow up when they say they will--that's a huge red flag to find a responsive contractor. I am very glad I did not work with Star Marble and Granite in retrospect, as I used IAP Home Improvements, and they did a superb job in every aspect and at a great price.

Top notch customer service and friendly staff!!…read more We did a complete house renovation and the kitchen renovation was almost completely off schedule when we couldn't get our regular team in to install our kitchen; but we found a new contractor and then came the counter top selection and install; we were looking at another 6 week wait with another company and our new contractor recommended Star aster another company quoted us an absolutely astronomical price for the same name brand counter!! My wife called ahead and we showed up to the show room, went to the back to pick a giant slab and look at a couple other pieces to make sure we had picked the one that would work best for us. It was a very simple and easy process. We went back inside to Isaac's office, completed the paperwork and were in an out quickly. They kept us up to date, cut our under mount sink hole, we're flexible with our installation date as we waited for our appliances to be delivered. The installation was great! Turns out one of the walls isn't straight (of course it isn't) but they quickly adjusted and made sure we had a flush fit and cut the holes for our faucet and soap dispenser. We are so happy to have found Star and will use them for any future projects (along with recommending them). I'm glad we didn't look at the reviews first or I probably would have overlooked them... so if your on the fence or looking for a counter company look no further!!

Absolutely horrible experience with this company. We were working with a salesperson, Warren, for a…read moretotal house LVP installation with stair runners up until the end of June with installation at the beginning of August. Installers show up without stair runners, never added to the work order, never ordered. Got passed around from person to person until I ended up with Mike, who was totally dismissive. Said Warren didn't work there anymore and we "couldn't" have stair runners with LVP anyway. No explanation for why no one reached out to us after Warren left or why we were sold stair runners and LVP if they weren't compatible (which isn't true). Finally had to go to corporate to get someone to take this seriously. Now all of a sudden we *can* have stair runners but someone has to come measure, order them, then schedule a separate installation. No apology, no explanation for what happened or who dropped the ball. I would never work with this company again and we are still trying to unravel what happened with our installation. No accountability, no apology, just Mike offering lame excuses about how he, the director of operations, has no idea what's going on.

This is specifically for Nikki B. and Michael G. My family and I felt really welcomed when I…read morevisited this place last weekend. My family and I really appreciate their customer service, and they seem to really care about you. Nikki took her time to find me what I wanted. I will recommend friends and family to this place. This definitely is a better experience than stopping at other hardware stores. :) Thank you so much, Nikki!!