DO NOT USE THIS COMPANY TO PERFORM ANY WORK IN YOUR HOME!!
We experienced flooding in our basement in July of 2015 and contacted Mr. Hassan of Five Star Carpet& Rugs at the Alexandria Virginia office to replace the carpet in the basement and stairs leading to our main and top level. Our Initial impression of Mr. Hassan is a nice respectable business man, however after our experience our impression is that he is all about getting your money. Mr. Hassan convinced us that he had skilled, insured and licensed contractors that could install kitchen tile, sand and stain hardwood floors that are licensed and insured. My husband and I agreed to hire Mr. Hassan to install new carpet in the basement and stairs,install porcelain tile in the kitchen, sand and stain the dining room, front living room, foyer, main hallway. We paid to have additional hardwood floors installed in the study and bathroom on the main level, that would also need to be sanded and stained.
On August 2, 2015 the contractors began to survey the kitchen and start the installation of the tile. Mr. Hassan's installer refuse to lay the tile(18X18) saying it was too large for the kitchen and it would not aesthetically look right for our size kitchen. Mr. Hassan could not return the 18 x 18 tile to the manufacture, so the partial down payment for the carpet ($1,500) was used for Mr. Hassan to purchase 12X12 porcelain tile. After the installer received the 12X12 tiles, he complained about the tiles being different sizes, installed about 15 tiles, and then walked off the job to never return. Third week in Mr. Hassan hired a contractor to complete the installation of the 12X12 tiles in the kitchen. The grout was not mixed correctly, many dark blotches in the grout in many spots. The grout needed to be removed and re-grouted. During the same time the tile project was going on, the same contractors started the sand and stained of the hardwood floors in the dining room, front living room, foyer, main hall, study and half bath on the main floor. Upon inspection we found three visible boot prints in the foyer and main hall, scratch marks in the corners from the sanding machine, uneven application of the stain and polyurethane in the foyer, hallway, dining room, bathroom, living room and study. Globs of dry polyurethane hidden under the book case in the study and in plain sight in front of main hall stairs. The contractors used the kitchen sink to clean their equipment leaving grout residue in the bottom down the drain of the stainless steel sink. To remove the residue required an abrasive which scratched up the bottom of the sink. Our gas stove was disconnected and left in our family room for two months. We complained several times to Mr. Hassan with no results on his parts to have our stove reconnected.
We paid Five Star Carpet & Rug $8,959.94 to perform the services outline in the contract. This was not a good experience and at times stressful to deal with the constant drop by of contractors that was at times rude and unprofessional. The contractors lack professionalism and showed little care and respect in our home. We had to hire a professional flooring company to re-sand, re-stain and re-polyurethane all the hardwood floors that Five Star Flooring Carpet and Rug contractors messed up. We never received the carpet for the basement or the stairs.
DO NOT TRUST OR USE THIS COMPANY TO DO ANY WORK IN YOUR HOME. Horrible experience. read more
