My husband took me out for a date night at Burwell's Stone Fire Grill in Charleston. We were excited about trying Burwell's. We arrived a few minutes early. The hostess told my husband that it would be a couple of minutes before we could be seated. The hostess walked to the back of the restaurant. While we were waiting, at party that had later reservations than ours walked up the hostess stand and was greeted by the owner. They were seated immediately. The owner returned to the hostess stand a few minutes after seating the party with a later reservation. The hostess returned a moment later. The owner took us to our table upstairs. I had a hurt ankle and had to walk up the stairs. Okay, so we made it to our table and sat there at least 10 minutes before our server even acknowledged our presence. We ordered our water which took another 5 or so minutes to receive from our server. My husband then ordered some champagne for us. That took another 10 minutes or longer. The server didn't even asked us if we were ready to order, which we were. She left and didn't return to our table to take our order for at least another 15 minutes. The server took our order and told us that she would have some bread for us to help make the wait for the food a little shorter. My husband's French Onion Soup arrived and we still had not received our bread. Our server dropped by to ask my husband how the soup was. It was very good. He asked the server about the bread. We waited another 5 to 10 minutes for 2 rolls in a basket. I could see the wait station from where I was sitting. That basket of 2 rolls was brought up on the same tray with my husband's soup Why was the soup served and not the basket of 2 rolls? The server finally came back to the table and told us that someone else had taken the basket of 2 rolls and that she had requested another basket of 2 rolls for us. Okay, my husband had finished his soup and the 2 rolls in the basket finally made it's way to our table. We thought, well we have waited so long for everything thus far, surely, our dinner should be about ready. NOPE! We sat there in disbelief that our dinner was not there. We had been there over and hour and no entrees. Finally, we received our dinner entrees. My husband had the rack of lamb and I had the Prime RIB-EYE, not Prime RIB! I point that out as I was under the impression that I had ordered Prime Rib. My fault, I did not read the menu properly. We had also order one of the side dishes, which is sufficient to share with another person. The side was broccoli and asparagus with cheese. It was luke warm at best and we counted the number of asparagus spears in the dish. There were only 3 very short pieces of asparagus. That was very disappointing! My rib-eye was cooked between medium rare and medium. It was seasoned well. It was okay, but I have had much better at other restaurants and even from my own grill. The server did come to see if everything had been prepared to our liking. I told her that I thought that I had ordered Prime Rib. The menu is a little confusing or I am just stupid. I will take the blame for that one. The owner came to our table to speak with us about my concern regarding the Prime Rib. I then told him about our service. I told him that the server was very nice and spoke well, but very slow. The owner then told us that the champagne was on him. Okay, he made a gesture of some sort of compensation for the inadequate service. We weren't after a free meal, we just wanted to have service comparable to their prices of the entrees, etc. on the menu. My husband and I watched the male server attend to his tables and he was excellent! He was on it! His patrons had a good experience. We, however, did not and will not return. There are so many wonderful restaurants in Charleston. With that being said, we will patronize those establishments rather than waste our money at Burwell's Stone Fire Grill. We had not been on a date night in a while and were so excited about trying some place different only to be very disappointed. The table next to us being served by the male server had a great experience! For the prices that they charge, one should expect much better services than that of a Longhorn Steakhouse. I have worked FB for years in many capacities, in fine dining, as a, server, bartender, hostess and Director of Catering. This establishment needs some improvement. Here is a tip, if you have a customer with limited mobility, don't take them up a flight of stairs. Rather, seat them close to the hostess stand. Also offer your patrons a black linen napkin if they are wearing black clothes. The white linen napkins tends to leave it's make on black attire. Very disappointed! read more