They continue to close 15-20 minutes early. Even on Friday night...It's ridiculous...they need new management!!

Gourmet pizza joint that beats &pizza..&who?? Crab pizza?? Yaaas! You need this in your life Waldorf! read more

Burnbox - Crab pizza!!! Yes..sauce delish...crust perfect...toppings gourmet and fresh!! Owner's customer service was top shelf!! - Chicken Wings Near Me - Waldorf, Maryland

Sooo I really want to love this place 1st because they are black owned and 2nd because they are a business that gives back to the community. However, for me first impressions are everything (even with growing pains) and I was not impressed. The restaurant was not presented as clean and the team had some hygienic setbacks (handling food with holes in the glove, touching food and register with same gloves). The pizza was ok...the first one made for me was burned and the second remake was not that appetizing for the price. I wouldn't mind given them another chance after they iron out the systematic kinks to present a better product. read more

Great food and customer service! I'm proud to support such a solid establishment pizza was delicious read more

It's brick oven pizza , you can't go wrong , the pizza is good, it's honestly the training that is needed , I feel like people need to give the business some time before they give a real review. At the time I was there the dining room was dirty , we had to ask the young man to change his gloves cause he was touching everything with the same gloves . This place has really good potential. I saw the owner in the back training and making dough , they care about this business I will be back ! read more

Well, the verdict is in! Burnbox is guilty of providing quality pizza at a reasonable price! Customer service is a value here and we can all appreciate that! I opened this case with a Meat Me Up and it didn't disappoint. For those of you still riding past the store you may wish stop in as I did this afternoon and delight your palate. The offerings are considerable and range from plants to meat including seafood. And yes, there's even a provision to build your own pie. Imagine that, folks! Ok, enough from me, come taste for yourself! Oh, if you possess a military ID card or a first responder Burnbox Pizza got you covered. read more

What I liked about this place is that it was clean and well put together. The place seems visually inviting so I thought it would be good to bring my family in to dine. However, we walked in and immediately heard the inappropriate lyrics playing in the store. I hoped it was just one bad song and proceeded to make an order. Unfortunately, it was not just one song. There was also a rap music video playing with women kissing each other. While the food was good, the environment was trash. This just inst a place me and my family can patronize. read more

Horrible service. I've received an incorrect pizza once or twice and was promised the issues would be taken care of. THEY WERE NOT. I continued to come back anyway. My mistake. Asked for a free soda one day instead of the free pizza that Shawn had promised me and the staff lost their mind. Great pizza but horrible service. read more

I love the fact that they're Black owned. The food is good. The hours are too short but it's a great place to visit.

Terrible customer service. Too many young kids that's not paying attention. I placed the order back in 2023. And unfortunately I did not get my food the same day. I asked for a refund but did not get my credit for my refund until January 2024. The customer service needs a lot of artwork for this business too succeed read more

Very friendly service and nice ambiance to hang inside and enjoy your food. I love that they have lots of young people working there, all clearly working very hard with positive attitudes, and no one goofing off back there. And the pizza is delicious! This is from someone who doesn't care for pizza (I know I know, what weirdo doesn't like pizza, right? Lol) But I highly recommend Burnbox to pizza lovers and anyone else. I also highly recommend you order your pizza online, as they make everything fresh so it can take a little time if you come inside to order and wait, especially if they're busy in there. read more

So decided to finally try Burnbox after the rave reviews here. Haven't tasted it yet. I did the online feature just to save time and purposely waited 15 minutes after the promised time to pickup . Well was given mis information about where to pickup the online orders. Then waited and kinda had to impolitely ask the status after waiting and waiting and the line cleared of people that had been there when i arrived. They finally started making my pizza after me waiting. I'm not sure who the manager on duty was but not too impressed with the customer service skills except for one who put the finishing touches on it. The most senior person walked away without an explanation. Needless to say I'll be waiting before coming back. read more

Pack your patience if you're visiting the Waldorf location, which is also new, might I add. If you have been to a "build your own" pizza place before, you already understand the general concept and experience of Burnbox. They also have a selection of pizza, salads, & other food items that you can order from the menu. We decided to swing by on a Friday night around 8:45p.The service is terribly slow and the workers appear to be all over the place trying to decide who is suppose to do what. The young lady that's putting the sauce & cheese on the pizza moves like a turtle. One plus is that she's heavy handed on the cheese, but baby girl need to speed up the pace. Other than the service being slow (we'll chop that up to being new & everyone is learning) the pizza is actually good. I gave my pizza an 8/10, my husband gave the same after coming home to re-heat his pizza, and my daughter gave a 6/10 and opt for &pizza over Burnbox. The other option to avoid the long lines & slow service is to download the app & place your order. Will we try it again?? Of course!! read more

This is the best pizza in this area fresh very tasty quality pizza. Staff was friendly and pleasant. Everything looked clean and organized Wait time was great !! read more

Best pizza in the area, hands down!! Loved the customer service! Everyone is so nice and attentive in helping to order. Plus, the freshness of the pizza is amazing! read more

Never got to the food, but the service made me walk out before the pies were ready. I ordered two pizzas, one was placed into an empty oven more than 10 minutes after the other, so one was done 5 minutes before other was placed into the oven. After bringing this to their attention, before and after the 2nd pizza went into the still empty oven, no apology, didn't offer to redo the 1st pie...but the they understood why I was upset. Never again, Black owned or otherwise. Was it because I am so lightskinned you thought you could treat me like a Karen - NOPE! read more

This might be long! I am always going to support a black owned business...but I swear it's always something. For starters, we were not greeted or acknowledged when we walked in. I'll come back to this point later. FOOD: We ordered two pizzas; vegan Burnbox added mushrooms and Power up with no cheese no red onions add green peppers. I specifically asked about vegan pepperonis before I placed my order, the young man confirmed they had them, only to get in the middle of building my pizza to tell me they didn't have any. Then the older guy went back and forth with me about the power up pizza not having vegan crumbles on the pizza - he literally came back from behind the register to verify which I was proven correct. The pizzas were bland, dough was not cooked. I asked for LIGHT vegan cheese and they loaded it up. EXPERIENCE: 3 young men making pizzas and they did not seem to follow direction well...probably because they were all watching the football game and discussing that instead of making pizzas. Mistakes could have been avoided if they were more attentive to their job and not distracted by the television. SERVICE: Slow with a lack of accountability and basic customer service/restaurant training. Ie no hair nets, talking over the food, not paying attention, easily distracted. I want to support. I was happy about this place because of the vegan options but my first experience was not pleasing. Not sure if I'll return. The last straw was when we and the folks in front of me were not greeted but when those of another color/race walked in, they were greeted with "Welcome to BurnBox Pizza". It was not busy at all, this level of service or lack thereof are unacceptable. I hope they improve. read more

Service was suspect, but food made up for it!!! I came in on a rainy day and the door was locked. Those behind the counter looked at me for 10 secs like they were waiting for me to leave, then came and let me in. I would have left if I didn't place an online order. I wouldn't expect something like that out of a spot that just opened. Ordered the crab catcher, cheese overload and a custom pizza. All were bussin! (Bussin=amazing) read more

Pizza was gross and cold. They are not organized at all. The hype about this place was well overrated and not worth returning to.

When i say NEVER, i mean never again will i order at this establishment again. They are incompetent, slow, and no regard for people patronizing their business time. I ordered a pizza at 5:56pm and the time of this post is 7:03pm and still no pizza in sight. My receipt says a pick-up time was 25-32 minutes after my order time. Don't waste your time. These is literally a young lady doing absolutely nothing just in the way. Go to ledos instead! This post deserves a zero honestly. read more

It took so long for them to open. You would think they would be ready once they were open. They were only open a week when we got takeout. They didn't have the full menu yet. The pizza was okay, not great. I will try them again in a few months. Maybe August or September. read more

I promise y'all aren't missing anything coming here. I ordered online just to get here and my order be wrong. I had to tell them what to put on my pizza since it is a new item(the place is new). He grabbed his phone and tried to touch the topping on my pizza. I had to tell him to change his gloves. I was compensated with a burnt pizza. I'll stick to ledos‍ read more

So I tried to go to this restaurant 2 days in a row. First night went to order online at 830 from the app it shows it couldn't take online orders as the establishment was closed which I thought strange for a Friday night but oh well. Sat morning still wanting pizza I go to the app at 3 and the app says the same thing which seems strange so I Google the opening and closing times and the store hours shows open so I give the store a call to confirm and to see if I can place an order since I can't do so online. The ronni voice picks up immediately and says you can't place an order over the phone but they will text you so I'm thinking ok that's how you order at least common sense will deduce that...its not how you order there are no instructions, responding back to the text does nothing so we decide to drive over. The store is packed and they are moving like molasses on the inside so no thank you, we decided to go to one of the food trucks in the next shopping center over. Not sure I will ever try to go back as it's very inconvenient to not have an option to order ahead instead of waiting forever for someone to go through the line and make a line full of pizza one by one. read more

The pizza has the potential to be good if the new staff were trained better. Since the location just opened, the long line was to be expected. However, I was rather disappointed in the pizza. We ordered a regular pepperoni pizza, which had way too much cheese, not enough sauce and the pepperoni wasn't appropriately spaced (some slice had 2-3 pepperoni's while others had 6-7). Overall, the predominant taste was cheese and bread. This place is staffed largely by teenagers. Retraining is definitely in order. I'm willing to give it another try once the hype settles down. read more

Very good pizza with fresh ingredients. My top place to go to when I want pizza while in the Waldorf area.

Food is great! 10/10 taste on pizza. Wings 5/10 The problem is the wait, the structure of the organization is bad. If you can get the team organized the flow would be better. Your section is yours focus on that only. More than one person should be making pizza dough. read more

Service was good but I found a hair on my pizza. Cant eat here now. Wish I could get a refund but I'm glad I didn't eat it at the very least read more

So first things first the pizza was good. I really enjoyed how it was baked and the spicy sauce was tasty. Now to the cons...the service left something to be desired. They seemed very nonchalant and they need to speak up when talking to customers, I could barely hear them. Also, you need to include the option of toppings on your digital menu. I shouldn't have to ask the options for toppings. Can't say I'm sure I'll be back tbh read more

This was my 1st time ordering from here, and the pizza and kale Caesar salad were delicious. The service was great as well.

Poor customer service! I WILL NOT be returning to this location, ever again. I placed an online order on 3/15 at 5:58pm. I waited in the place until 7:10pm to get my order. Myself and the owner had a whole conversation how my order wasn't made yet, due to the rush. I was highly understanding. I was told by the owner (Ryan) to email him to received my refund. I emailed the owner and called the restaurant, with no answer. Since I was just in the area, I decided to go to this establishment because I am understanding how emails can get lost. When I got there, I'm not sure if the manger on duty had a bad day but she had a nasty attitude towards me. I WOULD NOT RECOMMEND this restaurant. read more

First going i had the shrimp and pesto pizza. It was great which made me go back second time. Second time i tried the carb and pesto pizza. It smelled real fishy like! It was a NO for me. The wait time is super long, these young adults were rude as hell, and all over place. I received the text that my pizza was ready. That was not accurate. Young guy caught an attitude because i ask for the pizza since the text said it was ready. However he said it wasn't. After about 20 mins i asked again. A different guy said oh it right here in which it was sitting to the side and was actually dont when the text said it was. They all need training especially on customer service. Having a smart sarcastic mouth and attitude will push people away. I won't be back!!! read more

Pizza was great. However, the wait was extremely long simply due to high traffic but mostly bc of only having one cashier who was also running the oven. Two cashiers would be great read more

I have been interested in Burnbox since I saw it open up here in Waldorf. I like brick oven pizza and wings. I decided to give them a shot. I downloaded the app and put together my order. That's when I saw it. The app required me to give a " service tip" on a pick up order. I have zero problem with giving a tip. I have a big problem with being required to give one, and not being able to adjust the amount depending on my experience. I closed the order, deleted the app, and got a pizza from another local establishment. It's a shame. I was looking forward to trying BurnBox out. read more

I hear the in-store service is awful, so I always (3 times) order online. 2 out of the 3 times, I get there and was told my order wasn't ready, yet it was in the warming oven all along. The food is OK, plant lover's pizza is tasty, the nake wings had no seasoning. read more

I placed an online pick up order for cauliflower gluten free crusted pizza for my daughter who has a sensitivity to gluten. When we got home we realized that the pizza was made with regular crust. I have been trying to call the store and no one is answering the phone. read more

Worsttttttttttttt experience ever! I gave this business a try due to a family member's recommendation and couldn't be more disappointed. My total $$ spent did not add up with the quality nor numerous errors with my order. Oh and let's not forget the time spent waiting for 3 out of my 4 items to be corrected. Also, the young staff were unpleasant with facial expressions as if I asked for them to completely butcher my order after a 30 minute online order wait and then an additional 45 minute wait to get the items I actually ordered. Do not go here if you'd like your order to be accurate and align with what you paid for! I never knew making a pizza was so complicated as they made it seem by not being able to follow simple instructions and/or read ingredients to make a pizza order correctly. Highly upset for a first time customer and would not recommend this business.. the front staff is just kids being unprofessional and disorganized, chuckling about who makes the most tips and not paying attention to what they're actually there to do. If I could give this establishment 0 stars I would!! A nightmare trying to feed my family after a long day of work thanks for nothing. read more

OMG went to Burnbox pizza on Crain Highway and it is delicious. Great price, amazing pizza and amazing service

Got the BBQ chicken pizza and it was great. Appreciate the owners helping the workers improve their service in real time. Plan to come back again to try more! read more

Pizza and salads are pretty good. However You should get more salad for the amount of money they charge.

Two stars because the staff was nice. Don't know what to say, eagerly anticipated a brick oven pizza place in this area, so we go, crust sucked, sauce sucked, cheese sucked. None of it had a good flavor at all, by the time we walked out, GF was clenching her stomach and asking me to drive, halfway home she said please drive like your about to poo your pants, because that's how I feel. While there, got a fountain drink, no carbonation at all, and all the flavors were watered down, even the ice tea and lemonade. Manager tries to tell me "stubborn brand soda is different" yeah but it's still soda, and I've had it before, it tastes like soda. No offer to do a thing about it. The young lady at the counter let my GF get a drink from the fridge. That's the only reason they earned the second star. read more