Despite the long wait to purchase and terrible customer service I always return back to this location because the bathroom accessibility. Now that they've done away with customer bathrooms I no longer have a desire to drive out of my way to this location. I hate that I am in the middle of shopping and nature calls, instead of just pushing your cart off to the side to use the bathroom now I have to leave my cart and risk having my items place back in stock to use the mall bathroom. On top of that, the mall bathroom takes you about 2 mins to get to, whereas using the store bathroom is just a few footsteps away. The employees are unwilling to allow you to use the bathroom "because they'll lose their job" which I highly doubt is true. If this is a tactic Burlington is using to scare their employees, shame on you! read more

Apparently the fitting rooms are only open on Saturdays. But they won't tell you that up front. After you've spent time picking out clothes to try on, they have a security guard stationed in front of the fitting rooms who tells you that you can't use them. Don't waste your time here. read more

More than 50 customers in line when we got in line. 3 cashiers working, about 35 minutes to get to the front....When we got to the front my gals coat was no longer part of the 'MLK Day Sale'! (It was, but there's no-one you can argue with) We paid, we left, we will NEVER go to this business again! Also what's up with no mirrors in a place selling outerwear? Simply a miserable experience! Obviously no management here! read more

Burlington - Kat stuck in line today, me too, at Burlington Coat Factory...We came, We saw, We'll never go back! - Department Stores Near Me - Milpitas, California

This Burlington has a better selection of clothes, kitchen gadgets, socks, kitchen and housewares, comforters, coats. The customer service is great and the manager is very attentive whenever they are more than 5 people lining up. All of the aisles are clean, more organized than other branches. read more

This is the worst Burlington I've ever been too!! The line was outrageous. Only two cashiers and 50 costumes. If you are planning to come here just be prepared to wait in line for over an hour.. read more

STORE: At the great mall near Marshalls. Entrances to the parking lot and through the inside of the mall. This store isn't glamorous it is like a big warehouse but I like it. I see a lot of stuff I would wear even if it isn't or is brand name. Lots of clearance items and in general items are marked down. They organize by category with signs hanging from the ceiling and signs above racks. JEWELRY: A big jewelry section well organized by color such as a side for gold, side for silver, side for coral, side for turquoise, and end caps with clearance jewelry. I got a long silver necklace with glass beads for $7.99 that I've seen elsewhere for more like $20+. BELTS: Got a couple men's belts size 32 one was Perry Ellis for $10.99 and the other was $12.99. Original prices were around $30. CHECKOUT: easy to know where to checkout and get in line. Audio tells you what numbered cashier to go to and even on a Wed night there was enough staff we weren't in line for too long and checkout process went fast. read more

Burlington - Belts - Department Stores Near Me - Milpitas, California

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You guys needs to be careful when you buy in her because,we was liking for stuff my wife and me and after I paid everything comes $375.79 that's not the words think,the manager get my at the exit and this woman told me if I paid that shiet like a Trae to stole something after I paid that much money and I asked for the manager and they don't told me anything. Saben fui a esta tienda a comprar un poco de ropa pero salí pagando ,$375.79 muchísimo más de lo normal tengan cuidado y además que una mujer con un seguridad estaba esperándome ala salida y en cuanto la vi me dijo que si avía pagado esa (mierda) disculpen la palabra ,y luego de revisar la mercancía vio le dije que sí y le mostré el recibo pero me trato como un ladrón la neta , y pregunte quien era el manager y no me supieron decir pues ella era una de las manager pero con una actitud pésima está es la última vez que vengo a una de sus tiendas además que está más caro que otras ,y también trate de hablar con alguien más y me ignoraron es una persona morena la manager horrible experiencia nomás porque no puedo poner 0 . read more

If you're looking for some clothes on the cheap, then this place is just for you. You might even find something really worth it that you really want from somewhere else, but you don't want to plunk down a lot of money. The problem is, actually finding something. This place looks like an Elephant walked through it. Clothes all over the floor and everything is mixed matched. I thought I found exactly what I was looking for, but it was in the wrong size and should have been somewhere else. However, they do have a pretty cool check out line where a booming voice tells you to go to a numbered register. I thought that was pretty cool. I ended up walking out with only a tie, but hey, it's pretty cool and pretty cheap! read more

The people who keep bashing on this place because of its service and inability to stay organized really have no idea what they're talking about. This is THE GREAT MALL. There's no such thing as customer service. 90% of the stores in this mall are outlets filled with angry Asians thinking they're they own the world because they're "better" than anybody who works retail. Aside from that rant, when I was a kid, I was annoyed whenever I was here. I didn't like clothes, I didn't like antiques... just about everything here was something I hated. Not to mention the fact that it was extremely unorganized. But now that I'm older and have found a new appreciation for clothes, especially formal clothes, this has been a frequent spot for me. Then again, I am a bit heavier than most people, so the sizes I find here are a blessing for me. The Burlington Coat Factory, aside from coats, has a good selection of dress shirts, slacks, and more importantly--vests and ties. All the proms, formals, cotillions and other gatherings I've attended include an item or two that I've bought at this place. I own two tuxedos because of the Burlington Coat Factory, and I must've spent like $50 total. Savings galore. That is all. read more

Was retuning some items in this store Monday evening. Cashier attitude was terrible. The way she was speaking to me...I felt so guilty just to be there. Really bad customer service. Will never go shopping in this location again. read more

Loads of clothes + long lines + barely discounted prices = frustration. If you're a serial shopper and frequent this place every week, I'm sure you'll do well. If you go there once a month looking for something because you're needing a certain something, forget it. The prices are reasonable but not amazing. Onhis e thing that should be mentioned is that nothing I've ever seen has been marked "irregular", unlike other clearance/liquidation stores. Having sleeves the same length--and only two of them--is worth the extra price. This store will never thrill me, but it is okay. Putting all the snacks around the long cash register line is genius and madness. The line moved quickly enough. read more

You never know what you're going to find at this store. Sometimes you score some pretty cool deals, other times they really don't have much. I bought a couple of baby things for my daughter, that are way cheaper than say, Babies R Us, and it's the same thing! I've never had a bad experience with the sales people here. read more

The clothing and products of very reasonably priced but the store is quite messy and not maintained. They only had two Checkers at the 11 registers and over 17 people in line. read more

Burlington - Good prices on really well-made products but you have to have great patience to finally get in line. - Department Stores Near Me - Milpitas, California

If there where a minus option I would of choose a minus 5 stars for this store...!!! Customer service is the worst I've ever experienced. The line was massive with only two cashiers whom which has no urgency to expedite the line. When I asked if there was a manager the cashier said yes His name is RICARDO. Well RICARDO the fact you never responded to your cashiers when they needed help nor did you respond to speak with a customer and it's like you left your employees high n dry and was not attentive to customer service and store needs you should be FIRED!!! I will write a written complaint with a video and photos along with my recommendation that you have no managerial skills at all !!! read more

Burlington - Department Stores Near Me - Milpitas, California

WORST BURLINGTON EVER!! Went to return a few items and didn't have the receipt as it was a birthday gift. They gave me a hard time and kept asking for a receipt even though I told them clearly many times that I don't have the receipt because it was a birthday gift . They told me that their manager at that location wants all returns to have a receipt and they don't do non receipt returns even though it clearly states on the burlington website and on a sticker on every register that they return items with no receipt for store credit. I asked for a manger and she told me the same thing that they don't do returns without a receipt so I told her that the return policy on the website says you can do non receipt returns and even pointed to it on the sticker on the register and she still said that doesn't matter they don't do non receipt returns at there location. Finally the. Manger just said I will do it this once but next time you need a receipt. WORST BURLINGTON EVER!!! DONT BOTHER GIVING THEM YOUR BUSINESS!!!! read more

2 cashiers and long lines. Management is careless about employees and guests having to wait so long to make a purchase. No backup or manager checking to make lines move. read more

This Burlington is humongous! Selection is very good with great prices. This store is not particularly messy or tidy compared to others ... but given its massive size, they're doing quite a good job considering. The Good: - Good selection for all @ your household... men, women, children, gift and seasonal - Prices seem to be slightly lower than other Bay Area Burlington's The Mediocre: - No service and don't expect any. Store clerks are no where to be found with staffing shortage @ cashier and dressing room. When you see a staff, they are super busy organizing the racks and rehanging clothes. - The staff are, however, very friendly when you do get a chance to interact with them or when you pay at cashier. I appreciate that. The Not So Good: - No mirrors. I didn't see one mirror in aisle. I ended up using my phone. - Long cashier line Overall can't complain based on the bargain prices and decent selections. read more

Im thinking of closing my account with them because every time I shop here I have to wait 40+ minutes in line. There is never enough cashiers, its ridiculous even when its not the holidays the line is sooooo long !! It's the Great Mall, Burlington should get the hint and hire more cashiers. read more

This Burlington is intimidating. There are so many racks that you won't even know where to start. I don't really spend a lot of time here when I visit the Great Mall since I know I can find this store somewhere else. It can be time consuming combing through all the aisles. Tip: Head to the back of the store and you'll find clean bathrooms. Better than the ones you'll find elsewhere inside the mall. Plus no line... read more

Worst service ever. There are about 40 people or more in line and only 2 registers. It took 20 minuets to add more people. Total time from standing in line to register and done was 26 minuets. That's way too long and breaks California retail law. The law states one cashier for every 3-5 people. read more

The store is always messy and well under staffed. I shouldn't feel like I'm waiting in line at Great America just to save a few dollars. I also would highly recommend a line for returns and exchanges only. Nobody wants to wait in an overcrowded line twice. read more

Waiting in line for an hour and a half to pay the bill, there are only two cashiers, queuing up to

So I go to Burlington coat factory at the great mall in Milpitas. to purchase a mirror I find the perfect mirror and there's no price on it so I asked they said it came from a set so I went back and looked and could not find the set so instead of selling it to me they are going to throw it away now I know why stores go out of business, poor management. read more

Very poorly managed. Cashier are terribly slow causing unnecessary long wait time at billing line. Not sure if it is by design to frustrate the shoppers. read more

This place is awful!! It's the week before school starts so it's clearly back to school time... they only have 4 cashiers open and there's probably 30 people in line... never coming back here again!!! 30 mins in line!!! read more

Burlington - Back to school shopping... store needs to schedule employees accordingly!!! - Department Stores Near Me - Milpitas, California

I went to return something to the store today, th cashier named Huong helped me with the return. she was so rude and not friendly at all ! the product was untied from the box , she was accusing me that I used the product and then return it, I understand now it's Covid time , so many things mi be restricted, but that's not the way to talk with customers, the way that lady was talking to me! Te customer service department should really provide friendly staffs in the customer service, most of the staffs are rude, impolite and unfriendly in this Burlington location in Great Mall, Milpitas, CA . They are not helpful at all !! Any time you asked something about anything, they never help, even sometimes show attitude . Very bad customer service! read more

Burlington has compiled of name brand clothing like Ross and Marshalls are similar that it's very hit or miss. This place is massive that you kind of get lost. I've found probably one thing in the maze that is Burlington. They're great for jackets and such. At least this Burlington which is in the Great Mall, it's good to peruse, but if you can't find it here, then you can always go around the mall! read more

I came browsing in this store when I dropped-off my son at the Great Mall. He wanted to go shopping for a birthday present for a friend and I wanted to go walking at the mall - the mall is circular and it is great for walking! We both got to do something at the same time. Since this is still winter, I wanted to see what types of coats they carry at a "Coat Factory". I have not been into this store in a long time; therefore, curiosity got to me! This store is just like other discount clothing stores carrying past season items, but it is larger compared to the other ones! I went into the store and found it was full of different clothing items on a fairly spacious sales floor but I did not like the lighting in the store. It seemed to dark in the store. When I got to the coats, I found the several racks of coats sorted by different types: poly filled, down, wool, leather, canvas, ski, etc. They did have a large assortment and the prices were O. K. After looking through the racks, I really could not find anything which interested me. While shopping at the store, I did not notice any salespeople on the floor. It must be self-serve at this store! Items were Overall, a good place to look for a good priced warm coat! I hope to drop-by after winter to check the offerings! read more

I would have put ZERO but I can't. So here we go. I came here today looking for baby spoons for my daughter. I thought it was an incredibly amazing find when I picked up a $2.99 6 pack of Gerber baby food spoons. At the register I was unpleasantly charged $7 something including tax. When I mentioned this to the cashier she told me maybe someone just put the spoons in the wrong spot. I then told her that it wasn't just that pack it was ALL of them under the $2.99 price. So she told me she would get her manager for a price check. Her phone rang by her manager informing her that the price was correct as it ring up. So why am I pissed off? Instead of honoring the retail rule that if ALL of the SAME products are put on the shelf with the wrong price be by accident or on purpose they should honor that price. Instead I was given a big old tough s**t. In the end I left empty handed and in the future you can guarantee Burlington is never getting a penny out of me again. read more

One of my favorite places to shop... you can ALWAYS find some gems at Burlington.... shoes and outerwear are my favorites from this store ... all of their stores are a little messy and you have to be willing to dig through stuff but if you don't mind then you will definitely walk out with something awesome... oh and kids clothes are shoes are always great finds also .... read more

I think you lied. Burlington Coat Factory, I don't think you are more than great coats. Because your service sucks. Going to Burlington Coat Factory is like going to an estate sale of either a really rich person or a hustler who managed to lift a LOT of brand names. I can't hate on that. BUT BAD SERVICE IRRITATES THE S**T OUT OF ME. I came in seeking leather gloves for my cop outfit. And asking a simple question like "do you know if I can find any leather gloves," took 5 people to answer and for them to send me in opposite directions of the store. That poor fifth person, I let her have it and only for me to be angry let her choose to not tell me "it's over there" and point but rather try and really do her job and help me out. They have some good bargains, but customer service obviously a BIG mess. read more

For great deals whether on coats, bed/bath, shoes, clothes, home decor, we would highly recommend this place. The prices are over reasonable and you save up to 75% off of original purchase prices. This place is a bit unorganized because it is so big but we're sure you'll find something you'll absolutely love if you look. read more

And this whole time I thought they only sold coats... Boy, was I wrong!!!!!! Within the past several of years, never once had I stopped to visit Burlington Coat Factory while shopping at the Great Mall. Mainly, because it just looked "too much", was never intrigued by it, and I was never really in the mood to buy a coat from this warehouse anyways.... Anyhoots, shortly after I moved into my apartment, I was in need of some home decor at reasonable and inexpensive prices. Pottery Barn and Bombay didn't fit into my budget. My bf recommended me Burlington Coat Factory... I was like.. "Whhhaaaa??? Really??!?! What do you want me to buy??? A whole bunch of coat racks for my family room?!?!" But as soon as I stepped foot into that store, it was like heaven on earth...I was flabbergasted. It was overwhelming... It was exciting!!!! All of these wall decorations.. BIG wall decorations for cheap!!! And, they were in good condition! At other places, they'd be selling them at at least $100 a pop. Not only were there outstanding wall decorations, but other home decor as well: candles, candle holders, pretty vases, picture frames... Oh, the list goes on and on.... Ultimately, this is a great place if you wanna get a good bargain on fine home decor. Cause if you haven't ever shopped for home decor, it's pretty darn expensive and will burn a hole in your wallet. This store will be your secret gem. read more

Yeah...so the one in Dublin did not have what I was looking for so I drove to Milpitas. Big mistake. This store is a hell hole. Everything is everywhere. Way too many people everyone is sweaty sorting through crap to find good deals. Then when you see the lines, you want to put everything back. BTW, they didn't have what I was looking for. Not there fault, totally mine. This visit has mad me realize that Burlington is just not the place for me. Oh! & parking SUCKS! read more

The lines are always soo long, i wish management would address this. It seems anytime I come in here there is a minimum of 10 people waiting in line and sometimes only 2 cashiers. read more

I purchased the stuff for almost 800$, the cashier name JESSICA was very rude, unprofessional. She got pissed off After seeing too many stuff in the cart. She didn't pack it properly, I didn't take it for free dude. Very poor service. I didn't experience this earlier with other cashiers. I asked for the manager, but she was not there. And NO SOCIAL DISTANCES at all. read more

Great deals but there's never enough cashiers. It's not worth waiting 45 minutes in line.

This is just one of those stores I just walk in and want to walk right back out. It looks like a tornado hit it! But being that I'm in need of some jackets for winter, I thought I'd give it a try. It's hard, let me tell you. I spent a good 5 minutes looking for the women's coat section in the first place. Then another 10 looking through the coats and then giving up. But right before I left, I walked past the shoe dept. and these gorgeous boots were calling my name. And the only reason I actually clearly saw them is because their shoes are clearly on display on the shelves. They had only 1 more of my size so I swopped these Steve Maddens for $79, which was discounted from $100, but I still thought they were pricey, but I liked them so much, I had to have them and I'm not an impulsive shopper at all. I like to think and dwell before I buy but since they only had one left in my size and since I was afraid another tornado would hit and my shoes would be lost forever, I just bought them and figure I'll decide at home if I want to keep them. Tried them on at home and the are super comfy! So I got lucky finding a pretty good deal at Burlington. Kind of bummed I didn't find the coat I was looking for; I mean, it IS Burlington COAT Factory... It's like going to Cheesecake Factory and not finding a cheesecake you don't like. Anyway, I'll go if I really am in the mood to shuffle through the madness, but I'd probably not want to deal with the headaches. The line is long but goes fast like at Fry's Electronics and the service is pretty decent. read more

Burlington - $100 Steve Madden's for $79 at Burlington. Not bad, but could do better... - Department Stores Near Me - Milpitas, California

If you are a big and tall guy like me and you don't want to dress like Homer Simpson in that episode where he gains a ton of weight to go on disability, this is THE place for you to shop. As you know, you cannot find 3 and 4x in department stores. The only other option is Casual Male XL and they charge a small fortune. It makes me wonder about these department stores. Who is running these places? They are shutting down left and right and they wonder why. Have you looked at America lately? How many guys rock a 34 waist anymore? But I digress... Burlington has all the major labels in sizes up to 5 and 6x for about 1/5th of the price you'd pay at a big and tall store. I've gotten whole new wardrobes for under $250. We're talking 5 new shirts and Good stuff too, Phat Farm, Sean Jean, Polo, etc. I've spent more than that on two shirts and a pair of jeans at CM XL. If you are an XL or smaller than you probably should avoid this place as you can probably find better deals at a Ross or TJ Maxx and you'll definately find better quality at the department stores, but for us fatties this place is a godsend. read more

Had a terrible cashier. Didn't see her name tag but the receipt said Kylie.. she did not greet nor bother to look at me in the eye. She never spoke to me. Then instead of giving me the receipt she just threw it towards me! So f***ing rude! Experiences like this literally makes me not go back to a business. I work in customer service and I know what it's like to have a very bad day but I also know how to fake a good smile and make our customer feel like they are welcome and appreciated! It's our job when we are on that field! She clearly has no idea or simply doesn't care which makes the business look bad. read more