Today, I'd like to commend the cashier named Ale as she went way and beyond her tasks to help me get 10% more discount from the travel luggage I bought. The luggage needs to access the site and give the access tag code to get the discount. Ale diligently and quickly researched in their system and the price went from &79 to $64. Ale is from MCKee and capitol branch. She was also very patient in taking my reward points and repackaging my other items so they can fit in my luggage so I can comfortably bring to my car. That location does not allow us to push their carts outside their door. I was so happy to get a cashier who took time to give me extra savings. I'll go back to that Marshall location if all cashiers are like Ale. Thank you to her kindness. read more

This is a decent location. BUT What made my experience is Omar's customer service! Omar went out of his way to assist me when he could've just said and simple "no/I don't know" which A LOT OF PEOPLE DO. So annoying. Thankfully, Omar did NOT. He really took his time to help me out and went above and beyond my expectations. This is REAL CUSTOMER SERVICE Y'ALL. I am a big fan and basically an investor with how much I spend at Marshalls/TJ Maxx. This message is for the managers/hiring team - WE NEED MORE OMARS. Please, thank you and see you soon! :) read more

Marshall 's has good finds here. It's hard to shop here and not leave without buying something either for yourself or someone you know or for your pet! What's nice is they don't mind I shop here with my husky. I've seen other dogs shopping here too. They have a decent pet aisle with an assortment of toys and pet accessories. They really get you at the cashier aisle with last minute buying ideas. read more

For people who are budget focused like me. I enjoy going to such stores like Marshall to look for affordable gifts and trinkets. They got some great deals for clothes and accessories. I usually get branded jeans here in affordable prices as well as skin and body care that are good to buy for give aways for Christmas. The cosmetic and skin care aisle is usually messy with people sampling and opening product packages (uggh!) Once they have these packs of facial masks from Korea that were so cheap ($6.99 for packs of 10) and pocket lotions that are so cute. I come back to check if they would re-stock those again but sadly its not the ones I liked. This is also where I get my OPI nail polish which is much cheaper ($2.99), though there are limited colors and availability. Come check it out, you might find a great find. read more

Marshalls - Things a girl needs - Department Stores Near Me - San Jose, California

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I went in today and one of the young female workers didn't provide me a bag for items , clearly it was a lot of items I was carrying. Not very friendly . Would rather go to another location just based on customer service. Do better read more

Love going to this Marshalls even before this whole pandemic happened! They always have amazing selection, always stocked up merchandise, overall clean shopping atmosphere, and above all, friendly and customer-oriented associates. I even recommended this specific Marshalls to my friends and family to shop here because of my positive experience every single time! One associate in particular is named Tri as pictured, and I was just impressed by how customer oriented he was. He firstly asked if I found everything ok, then helped me find my desired merchandise, and pleasantly answered any questions I had such as the return policy. In the end, he took my cart nicely and said "have a good day" then cleaned it as pictured. In terms of the checkout process, it was very fast as well, compared to nearby stores like Ross. All the cashiers were present to assist customers and adhered to social distancing guidelines accordingly. What I liked the most was that there were social distancing guide stickers and that helped me and other customers find our way through the checkout process. Overall, from the moment I walked in and to the moment I walked out, I was greeted and attended to properly. Really felt like a second home and would definitely be coming back here. Good job Tri and the rest of the Marshalls team, keep it up! read more

Marshalls - As associate by the name of Tri cleaning the carts after each use. Very helpful young guy! - Department Stores Near Me - San Jose, California

Went in looking for an item and Diana was very helpful and nice when it came to helping me look for the item. Had a very nice experience Thanks to her read more

I can not return the my clothes with Tag and Receipt ! The manager yelled me be quiet with ugly eyes ! How can I stay clam！ When I asked checking security cameras, they star PANIC ， read more

Marshalls - Why I cannot return - Department Stores Near Me - San Jose, California

I've only ever been to the Marshalls in Sacramento. This one was super clean and easy to move around- just like the other one. The racks are super packed though, which is good for quantity, but hard to browse. They have really good pants and sweats. I'm really picky about my pants because of the fit, pockets, material, and price but I thought there were some great options there. You can get some brand name clothes and expensive skincare here too for a lot less, which I appreciate. The home decor area was very appealing! I don't own a home but I felt the urge to buy things for a home like sealed containers, chairs, carpets, and other things. No one was rude to us, but it wasn't as friendly as when I went next door to Ross. Mostly the bare minimum interaction. I came here after shopping at Ross for 2 hours but the clothes didn't really appeal to me. Maybe next time they will. read more

TO ALL THE LADIES WHO WANT TO TAKE THEIR SPOUSE OR SIGNIFICANT OTHER SHOPPING WITH THEM: DON'T! SADLY, THEY ARE NOT WELCOME HERE! DON'T BELIEVE ME? ASK THE EMPLOYEE NAMED ESVEYDI. I caught her talking to another employee about a few men who were sitting on some of the furniture because they were waiting for their spouse to shop. One of them was actually a teenage boy waiting for his mom. I had noticed him sitting quietly on an ottoman. I was furious because I knew she was also talking about my s/o who was sitting on a recliner chair. I confronted her and told her that it was wrong to talk crap about customers behind their back. It was ridiculous and even more so that her coworker agreed with her. I don't see the problem with customers sitting on furniture in the store. Was there a time limit? Furniture is meant to be tested and used. I know this better than anyone because I manage my family's furniture store. Our customers are guests to us and they're welcome to test all the furniture as they please. I tell my customers to make themselves at home and take a short nap if they like. As long as they're not abusing our furniture or causing any damage to it then they're more than welcome to make themselves comfortable. When our display items get dirty, I simply clean it after the customer leaves. We make sure never to make our customers feel guilty for making our furniture dirty because they don't do it on purpose. We're thankful that they came in and we let them know and feel it. Who knows, someone may sit on a chair to rest for a while and end up buying it after. Whether they make a purchase or not, they should not be treated any different. We all know that most men don't enjoy shopping; however, some still choose to go with their wives to spend time and be supportive. They often look for any available seating they can find and wait till their s/o is done shopping. I see this all the time and I totally understand for these men. They should not be treated as if they don't belong there. They may not be the ones buying, but their wives are. We are paying customers like everyone else, and I'm extremely upset that we were treated this way. I am even more upset that this employee had the nerve to compare my s/o to a child. When I asked her why she felt it was a problem for people to sit on the furniture she said, "Children get the furniture dirty making them lose value so they have to reduce the price". I answered, "Well my husband is an adult and he's just sitting there waiting." She replies, "it's the same thing, he has his feet up and is getting the furniture dirty." It's a freakin recliner chair, your feet goes up automatically! Would it be better if he took off his shoes? Put up a sign up or just kindly go over and ask him to remove his shoes. Don't go and talk crap about them. Instead of discriminating towards loving husbands or children who wait patiently for their wives or parents to shop, maybe provide extra seating for them to use if you don't want them using your furniture that's out on display. Put a sign up and tell us not to sit on the furniture then. I can guarantee you, no one will sit on them and no one buy them either. In business, you must sacrifice the display items for people to test out and see if they like it. It's an investment you must make but in return you can make many more sells. If you're too worried about a few items on display then you might as well not display anything. However, someone who has no skills in business might not understand that. Although the product is important in a business, your number 1 priority is alway customer satisfaction! There's no excuse for talking crap about your customers especially when they're still in your store. If this employee still does not understand that she's completely wrong, she probably should not work there or work in any field that deals with customer service! Ps. Thank you to the manager, Q or Kieu (sorry for not knowing how to correctly spell your name) for understanding and apologizing on behalf of his unprofessional and rude employee. I applaud you for immediately recognizing who was at fault and you made her aware of it. Although she cried, you are not to blame. I would cry too if I was caught discriminating, talking crap about others, and called out by my boss for it. You handled the situation professionally, and you clearly understood how to treat others the way they should be treated. You are the only reason why I will not bring this matter to Corporate because I believe you can re-train your team on how to provide better customer service from now on. read more

Marshalls - This employee discriminates against men who sit on their furniture to wait for their spouse to shop. - Department Stores Near Me - San Jose, California

This Marshalls store is closest to my house and my go-to for all the gifting stuff. I even found couple of good clothing items from here. Its a hit or miss in terms of finding some real cute stuff. I love it because its clean, properly maintained and proximity to everything else. The staff is great and always responsive. read more

I came in here because Ross was a mess and this was right next door :) Definitely more organized and cleaner than Ross :) Just shop here instead of Ross -- the prices are about the same and there's a bigger selection of items! There's a few aisle around the store that have clearance/final clearance, so take a look through those if you're looking for some good bargains, but I never find anything I like / it's usually missing something or it's not in my size. There's a lot to look through inside the store so it may seem overwhelming -- it's like a mini mall with everything. You may even find some brand name items for a good price, but it takes a lot of work to really look at everything. Also, there's a big parking lot that's shared with other stores, but it's never too packed! read more

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This is one of the bigger/better organized Marshall's I've seen. I don't normally shop here, because I'm very impatient and I don't like rummaging through racks and racks of clothing... But I was in the area killing time, so I thought I'd drop in and see if there were any pet stuff.. (Didn't find any), so I didn't buy anything. This place was really busy for a Tuesday morning.. I walked in, and there were at least 15 people in line at the checkout. But they moved the line really quickly.. All I heard as I was browsing around was this lady loudly directing the customers to each cashier.. If you've got time to kill and have the time/patience to browse racks of clothes.. I'd say.. Give this place a try.. read more

Marshalls - Department Stores Near Me - San Jose, California

I came in to do a return from the Cottle rd location and was accused of switching the tag. She scanned the tag of the dress and it didn't match what the receipt had. The receipt description only gave a description of (dresses). She sent me to do the return to the original location which is an inconvenience overall plus the humiliation I went through while trying to return this dress. The associate Guadalupe pretty much accused me of switching a tag which I never did. Horrible service. read more

Me encanta todo lo que ofrecen en esta tienda, puedo decir que es una de mis favoritas ahí encuentro la mayoría de las cosas para mi familia y hogar. read more

I came here for the first time this morning and it was surprisingly empty. I personally don't like to shop during peak times. I was there at about 9:30 am right after they opened and I didnt have to wait in line. The store was very clean and it was easy to find things. The store was organized well and I found exactly what I was looking for (a work bag for a graduation gift) along with a gift bag big enough. It was very affordable and high quality. This store had very friendly staff. The only downside was that the story carried a very small selection of women's dresses. read more

Watch out for the old man security guard! He kept following me around today. I was looking at the shoes & saw him near me. Went to look at the purses , he was again less than 5 feet away. Then I went to woman's clothing and he was still near me. I know for a fact he was following me because from outside before I walked in, I saw he was just standing by the front doors. I may look young but do not harass me by following me around the whole store! I HAVE MONEY!!! I felt uncomfortable the whole time so I gave up shopping and just went to look for my BF. My boyfriend said he was probably following me because I had a big purse and thought I was going to steal or he was just a perv. Either way, i am never shopping here alone ever again. read more

Good Service from Amanda today. She's not one of those annoying cashiers. I only have to tell U ONCE that I'm not using my Store card/TJ Maxx credit card. Some cashiers they keep on insisting, they R times dat I just wanna walk away...(I'm a regular customer here btw) I got some X'mas stuff so she had to make 2 transactions so I get the extra 50% off. I also got a bed sheet collection. When I'm about to put it in da shopping cart, she double check to make sure there's no alarm attached to it. Which actually save customers from coming back. I also got some coffee mugs n glass Tupperware. She wrapped it w/ a paper right away. I don't need to ask her. We need more cashiers like her! read more

I do not like this store. I went to look for shoes here today and all of the shoes were literally all sizes 5-8. And there would be over seven pairs of the shoe. Now, I'm not basing one star on the lack of more sizes, but I will say this. I was GOING to buy these super cool Blowfish boots BUT someone decided they would put the censor RIGHT THROUGH THE BOOT. The material on the boot was suede, so without even taking the censor off the boot I already knew it was ruined. So, fail. Pure and utter failure. And seriously? Where are all your larger sizes? I went to the juniors section, a rack and a half to one size fits all, x-small, and small. THREE WHOLE RACKS FRONT AND BACK OF JUST MEDIUMS, and not even HALF OF ONE SIDE OF THE RACK, let's say a third of it was large and x-large. Seriously? I've been here maybe four times and there are like NEVER any large and x-large. What the hell? For the ONE STAR, I was waiting at the register, they only had one register open. Now, I don't know all the details but I was over hearing the girls at the register and what I got was someone didn't have enough money for their purchase so they had to run and get more. The girl not ringing, let's name her...Annoying asked the girl ringing, I saw her name was Dante or something, so we'll go with Dante, what she should do, saw I was in line and called someone else to come to their register. I was the only one in line, by the way. Oh, and for the record, there was another woman just standing at the register near the door picking her ass not doing anything productive. Anyways, so Dante finished with her customer, looked at me while Annoying was asking her again what she should do with the money the kid left behind who didn't have enough money. What did Dante do? She looked at me right in the eye and WALKED AWAY FROM THE REGISTER not saying a word to me like, "Hang on, I'll be right with you." nothing. So she walked over to ANNOYING. By this time I'm highly agitated. I clearly looked upset and Dante is still just F***ING STANDING THERE...you know what? I'm actually not even sure what they were doing, they were looking at something, like the kid's money WHEN FINALLY Dante decided to hey, maybe RING ME UP. So, she rung me up, and as I was walking out the door who do I see? I see the manager on duty standing next to the door talking to the woman who was picking her ass earlier. And yes. I did complain. read more

This place used to be at Almaden, but they recently reopend where Toys 'R' Us used to be at. I went there this morning and there were so many people! But don't let that stop you from coming here. They're very good about crowd control. They had several friendly and helpful sales associates on both the sales floor and at the cash registers. So even if you were in line waiting to get rung up for your merchandise, you'd wait only 5 minutes tops because it's that fast. This place has a variety of products for ridiculously low prices. Even their home decor items were interesting and for a good price. Everything was very organized, nice, and clean compared to Ross, which is a couple of store down. I would definitely come back here again. When there's less people of course. =) read more

Clean. Great kitchen department. Good prices.

I actually like this Marshalls. It's always clean and organized. Customer service is good and I always find what Im looking for at a decent price. But I have to admit that I usually shop here at night, when I know for sure that parking won't be a nightmare lol. read more

Marshalls - Store hours - Department Stores Near Me - San Jose, California

There are no good deals to be found here. I was here for over an hour and only purchased a pair of tongs for $5. I go to places like Ross/Marshall's/TJMaxx for things that are good deals. Often you have to look to find the good deals, but the limited selection here makes that quite difficult. Things that I found to be at normal/bad prices and passed on: - Dirty bathroom rugs $10 - Cole Haan sandals (they were not cute) for $80 - Over the shower racks (for shampoo and stuff) $10 - Throw pillows in unattractive prints $20 - 4-pack of blah paisley place mats $10 - A barstool for $150 - Small bag of Harry and David chocolates $5 - Small canister of tea $5 - Tommy Hilfiger tank top $25 read more

Service - 5 stars The employees here are very friendly and helpful. Cleanliness - 5 stars I went with my family on an early Saturday afternoon and the store was clean. I read another review saying that the store wasn't clean? I mean really? That is because of the area this store is in... That's how the Ross (just a few stores down) is... Such a mess. I actually feel for the employees here because they are going to have their work cut out for them on a daily basis. The people who make a mess at this store have a huge lack of common decency, common sense and respect for others. Clothing Prices - 3 stars Household Item Prices - 4 1/2 stars I can't wait to go back and do some serious Christmas shopping... Not to mention I will be putting several items here at the store on my wish list. read more

At first I was hesitant to go here because I had visioned there would be a flock of shoppers and messy store. I decided to stop by on Monday afternoon. As soon as I walked in, my vision was totally wrong. I thought to myself, "what a clean and organized store." I come here mostly for home decor. Although, Great Mall's Marshall's is a lot bigger, this place is a lot closer to me so I will be taking weekly trips here. read more

parking can get pretty bad. this place receives a whole lot of traffic, which makes for a messy store. its almost a guarantee that i will walk away empty handed. theres not much to purchase whenever i come, maybe all the good stuff is already bought by the time i come?? the only good things that catch my eye are normally defected by being dropped or are super super dirty. bleh. customer service isnt bad but it isnt good either. i dont come here too often because it just takes too much effort sifting through a whole lot of stuff.. in hopes of walking way with 1 item (if im lucky). that being said, when i do make the trip, i enjoy the great mall location a whole lot more. read more

The customer service here is excellent. The way they treat you almost makes you feel like you're at a high-end department store. They always greet you and answer your questions throughly. read more

Definitely a fan! I've never thought that I'd come here to buy anything. I always pass by the Marshall's at The Great Mall, but never took the time to browse through their stuff - I thought it was just another "Ross." I'm not trying to say Ross is a bad store, but most of them that I've shopped at are unorganized, have poor customer service, and stained marks on their clothes/products... Anyways, There is a Target, where I spend most of my time and money, located in the same plaza as this Marshall's. My bf and I decided to walk into Marshall's to scoop on any good deals/finds for pets. We have a 1 year-old Corgi who will and can destroy any chew toy, rope, stuffed animal, etc. in about 5mins-30mins. We were SO amazed and overjoyed at how cheap dog's toys and other random stuff were here! All dog's toys and Nylabones range from $2.99 - $7.99!!! WHAT A GREAT DEAL!! Marshall's is probably one of our favorite store to look for dog's toys. The only downfall is that it's a hit-or-miss kind of visit at Marshall's -- there will be days were you'll find GREAT THINGS and others where you'll come out with nothing. Overall, it wouldn't hurt to come in to take a look. Semi-friendly staff members, great AC for those hot summer days, and great finds -- and if all fails, there's a Target a few stores down ;) read more

This is a nice Marshall to shop at. I like how the store is open on time and it's organize. Some stores make you wait after opening, but not this one. Once you walk in, you can practically see almost everything. The shoes section is on the right, clothes on the left, kitchen and house hold items is in the middle towards the back. It sure makes your shopping experience a lot easier. The cashier and Manager, Jovan have been very helpful as well with my purchase and answering all of my questions. It's a nice feeling to have when you feel welcome. Definitely coming back. read more

Oh my gosh! This store is so nice because of its newness!! I was not greeted by an associate at all during my 45 minute stay so that's a negative. I did not find everything that I was looking for but I did find some other great things. Isn't that how it always is though? ;) I usually don't buy clothes for a while opting for gym clothes, I me er know when I can go, so I don't really have to buy cute clothes. However, I could not resist buying a few items! They had some really great stuff and I will probably have to frequent this location more often. Definitely recommend coming here!! read more

I recently stopped by this place on my bi-weekly trek to Mi Pueblo. (I LOVES ME some MI PUEBLO!!!) The first thing I noticed upon entering is the CLEANLINESS!!!!! Usually everything is on the floor at places like this. The staff is super friendly and greeted me throughout the store First stop - shoe department. Lots of Steve Madden & Jessica Simpson quality. Strolled through the Women's department. Basic brands like Kenar and Liz C. Children's department was actually CLEAN and ORGANIZED!!! (Amazing!) Lots of Carter and JCP brands. Decent selection of Housewares and Bedding. Marshall's and places of the like are personally not my cup of tea, but all in all, a good place to go if you like to hunt bargains!!! read more

I paid $2.99 for a lil moisture and it was $2.99 an I only got $1.87 .... just my luck for the 2nd time

Interesting location to put a Marshalls. Maybe the shopping center should invest more money on the parking lot. Also, considering Ross is 2 stores down, Marshalls should have taken over the old Mervyns store across the street (plus I would assume there's a lot more space). During my recent visit, I was leaving the fitting room (with items I wanted in hand) and the employee in the fitting room literally ripped the clothes out of my hand insisting she had to check for the price tags. UMM?! Is she accusing me of trying to steal? I've been shopping at Marshalls and their sister store, TJ Maxx, for a looonnnggg time. I have never experienced this before! Overall, the inventory was very poor. But the racks were packed (so packed, it's hard to browse through the clothing). And the floor plan seems to be very small compared to other Marshalls. I think I'll avoid this Marshalls! read more

Very nice store!! It's probable one of the best discount store that I have visited in a while:)) I go there often to check on the new staff they get:)) customer service is 5 stars!! Always smiling and asking if I need help:) they have great selection of cookwear, brand name purses, shoes and kids stuff!! I like that:)) go there I save money! read more

These type of places....I don't have high expectations. I don't expect good finds. I don't expect good customer service. I don't expect short lines. The only thing I expect are good prices. Surprisingly I've found some stuff here a few times. I've gotten a pair of MK dress pants and till this day they are still in pretty good condition except all the lint. But the buttons haven't broken off surprisingly cuz a lot of my pants do that. I've also found a pair of Steven Madden boots in my size but I regret not buying it. This store is pretty clean. It's literally like right next to Ross. Ross is a mess no matter which Ross you go to. I like this place. The lines aren't too bad. Workers are nice. I think I've bought more stuff here than the one at Great Mall. I like buying brand name stuff for less. I think Ross is overall a little bit cheaper than Marshalls. But overall I like this place even though the area and plaza is hella ghetto. read more

Exchanging is a nightmare. Even when the manager came to assist, even he had problems. The silver lining is that the staff (cashier and manager) were quite polite and nice during the whole ordeal. I just think they need a bit more training, especially if they are going to be doing gift exchanges during the holidays - it's just bad anticipation as a manager. They should be expecting returns/exchanges and be prepared to handle them, especially with a big queue for the checkout. read more

I love this marshalls. I always find something cute I like here and try really hard to not buy everything. There are always great deals on designer clothes, shades, and knick knacks for the house including paintings and flowers. I've also found that backpacks here are a steal! read more

the store is clean and organized. I found a cute leather bag on clearance for $22.

went two days after it opened up last week. It was ok. I see no real bargains here. Staff was helpful. Waiting room area and shoe area was trashed. Did not expect that from a new store. Looks like store been there for awhile. But the home decor area was the prize. I would come here for that. This is a step up from Ross. The clothes that Marshalls carry is better quality but you do pay for it too. read more

They have some cool stuff but not the best Marshall's I've been to. I guess this place is in a more sketchy area since their expensive purses are tied down with a security tag. read more