One of the worst Burlington ever ! I am gonna try my best to visit this one. Worst part is the service & the waiting line ! I spent more time waiting to pay then I get to look around! It's just very stressful, workers are very rude & unprofessional! Maybe they are just overwhelmed, hiring help might help ! On top all the bags are locked, I end up waiting for ever just to get a bag! Keep pushing the button, no one comes . Finally found a person walking by, asked to help . She said to look for someone who works in the bag section! I found the lady & she goes you gotta look for my boss to unlock! Almost 40 min I have wasted just for a bag to be unlocked! I understand people steal stuff, but why the rest of us has to suffer for other people's stupidity! I couldn't even see anything else much because I saw the line & it was huge already . So I just went straight to the line , waited another 35 min to pay! It's just totally waste of time by visiting this place! It is huge & has a lot of items ! But too much hassle rather they having fun while shopping! read more

Burlington - Department Stores Near Me - Brooklyn, New York

The fact that there isn't a dedicated line for returns only is unacceptable. The line always wraps around the lanes and there are only half of the registers open at any time of the day, including the evening during the holidays. Also, not ONE person covering the floor at 7:30pm. Sherry on top, there is an express line but returns cannot be made there. After asking what's the best time of the day to avoid finding a line this long, I was told it's always like this and there's no other option but just wait in line. So if you have to return something, even if it's just literally ONE item, you have no other option but to just get stuck in a line with underserved registers read more

Apple Maps says the open at 9am on Sunday's - not true they open at 9:30am ...Not somewhere you want to go if you're tight on time or in a bad mood. Only go to this Burlington if desperately need to buy something and have the time to wait online for 30+ mins read more

Zero stars - you will wait 1 hr 45 min to buy a pair of socks. Selection is always picked over & wack. Store is always grossly understaffed. Possibly the worst place in Brooklyn. Photo is weekday morning - imagine on a weekend. read more

Burlington - Longest line in Brooklyn for wack picked over threads - Department Stores Near Me - Brooklyn, New York

Only come here if you want to spend more than an hour just waiting in line. Place is big and the deals are alright, however you contemplate leaving your entire basket when you have to wait longer in line than you did shopping. 20+ cashier spots and only 3 of them are actively working. This place stays severely understaffed its a joke at this point. read more

although this location has good deals. you will spent 2-3x the time you spent shopping, in line. it's absolutely ridiculous considering g how many registers they have vs how many tellers. smh I had to walk out read more

tienen un mal servicio al cliente fui por casi una semana a como el último día fui a cambiar dos artículos y a comprar algunas cosas más que me me hacían falta para la caja que estoy preparando para enviar a mi país pido una bolsa se la llevan a la caja y tengo una sandalias en las manos y luego me voy al área de hombre a buscar los teni que quería cambiar y me enviaron el seguridad donde quiera que me movía ahí estaba el seguridad pero eso no me importó tanto porque no ando robando y no soy ladrona y cuando voy a caja a devolver y apagar lo que compré la chica me hace la devolución pero vuelve y se cobra los tenis que devolví voy con mi factura y me trataron como a y no querían darme ninguna información y hasta hora aún no me la dan read more

HORRIBLE. Over 2 hours on the line and only 3-4 cashiers when they have over 23-24 registers. All of the cashiers moving extremely slow. I started the line around 7:20 and didn't leave until 9:35 AND TO MAKE IT WORSE THEY LEFT AN ALARM on my item and I had to go back to the register while I left my mom and dog outside and they refused to take out the alarm without the receipt when I had just purchased it and it was in a plastic bag they put in.They are super inconsiderate of their customers, there were women with their children and babies crying on a line that was over hours long. read more

I went to the Burlington store at Atlantic Ave store in Brooklyn, had my coat with everything in it stollen . AirPod, money, keys and other miscellaneous items. There was no assistance from the manage, supervisor or employees. saying that their camera's are for their personal use and not for customers, so in the end I left the store with no resolution read more

Loads of choices, huge store, super busy. Not enough tills open to deal with the huge lines queueing to pay. However I came for a coat n found what I was looking for. read more

The slowest cashiers I've ever seen outside of Stop N Shop. Been waiting in line for 10 minutes.

This Burlington isn't bad , i only shop Here for home goods , they haVe a great variety of things , the wall art section is to die for , Such great finds i appropriately priced ! usually i stop in here if i need anything for my home , , the lines are usually long but the cashiers are like lightning so don't be discouraged. ,i enjoy shopping here GOT MY VOTE read more

Burlington - Faux trees - Department Stores Near Me - Brooklyn, New York

Service here depends on the day my goodness the line is consistently snaked through the store almost around the clothes to the other side and nearly back to their storage dept. Often I come in here and there are only two cashiers but 80 people in line this store is suffering and suffering bad. Very difficult to find someone to unlock something in there, they've got the locked down like it's a VIP club I kid you not the club entry things are at the doorway blocking all entrances and exits. The value is literally the only thing keeping this store in business and the fact it is convenient and inside of Barclays. Otherwise they need to go ahead and reassign their staff to a different store it is so poorly managed here and a hot and I mean hot mess. It took 25 minutes just to get a handbag unlocked. Ridiculous. read more

This store is always unorganized and dirty to the point where you can't even push around a cart without running into things on the floor. They have 23 cash registers all together and they only had 4 registers open??? I understand that you can be short staffed but even if that you should let the customers know (that have been standing in line for literally over 2 hours,I am not exaggerating) that it will take a while because you guys are short staffed. Kind of bummed out about this store and how it is ran because there are good finds if you really take your time and look hard. read more

Place has 23 cash registers. three people working them and a line of 100 people. They have a 6 foot wall that separates the first line. so you would know the lines twice as long as you think it is.. read more

First things first, thank you for rearranging the store. Women are often the primary shoppers and yet our section was on the far end of the store. It was refreshing to walk into the store and right into the women's section. The long lines are still an issue here and a major deterrent for me. i was searching for women's socks in size 13, which I could not find. So I walked away empty-handed. read more

The store is too messy the workers are not going to care I recommend to not come to any type of Burlington guys

This store is garbage. You need more cashiers or replace them with working ones. 45 minutes in the line? On a Monday? Who are you kidding with. Clearly you need a new manager too. Garbage. read more

Terrible customer service. Long lines Lazy employee Terrible management Dirty Bathrooms Food and drinks all over the store. Waited almost 2hrs in line today. Just to watch the employees playing grab ass, not working at all, or as slow as humanly possible. 15 registers in the store and 4 are open with 8 employees standing around doing nothing. I watched this lady fold the same shirt for 10mins then complain about her job. This store is terrible. Do not shop here. read more

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Love that all the staff are warning masks and gloves, it's made me and my family feel safe they also made they prioritize was healthy and safety they said was helpful and they worked in a very fast paced. I swear I love this store. read more

I'd give it a 0 if I could, waited on the line for an hour and 45 minutes. Only three cashiers open and when I got to the front the cashier denied my return even with receipt and it being within the policy days. Called for a supervisor and waited another 10 minutes for him to be no help either. DO NOT SHOP HERE. read more

I did shop there and loved the prices and clothing...but this time I went to grouse I didn't like the coats...will try again to see...

Seriously you have got to do better with checkouts!!! Having people wait in a ridiculously long line, does not match your mission statement of having a fast checkout. You need to omit that from your statement because it's completely false. Why have 15+ cash registers if you are only going to use 2/3 on shopping days, it makes no sense. Only having 2 cashiers to man over 100+ plus customers on any given day isn't cool, you are overworking them and the practice needs to stop. How many customers have to demand more cashiers be placed upfront before management realize that this way of doing business is unacceptable? Counting on customers to stay on line no matter how long the line is isn't going to work forever, you are taking advantage of the workers and the customers by this practice. Improvement needs to be made and this is for all the locations in New York City. read more

I love burlington. I always go there for my easter outfit. But this time i went in the store yesterday,looki for boy care. I got alot of nice stuff. They had nivea products and shea moisture products. I even found hohnson and johnson body wash. Every thing was inexpensive. I love a bargain read more

How do you buy a suit you can't try on? Nobody in fitting rooms to remove the security stapled pants from the jacket either. read more

The workers are so rude when I was checking the makeup the worker screamed at me for no reason and I asked one of them where the pants are and ignored me don't come here read more

You can go there any time of day and it is consistently unorganized and super long lines. I have purchased things there in the past it truly is not worth the time to get a couple of things for 30+ minutes on line. read more

Walk in to buy the obvious, automatically i felt like I walked into Marshall or century 21, to many things to look at, I liked it better when all they sold we're coats, finally we found two coats after looking for an hour, heading towards the regiters my anxities kicked in looking at the line but good thing they had enough employees in each register so the wait to purchase wasn't long. We had two coats and two scarfs, one scraf had no sku the clerk caught attitude (really) calling someone to get her the price of it with no response, I'm sure it could've been another way to enter or find the price, I was over the wait so I said never mind the scarf continue. Now we asked for a gift receipt, she again had an issue saying oh you guys had to say that first I would have to do or ask someone to adjust the register to get you one. (or something of that sort) I was just glad I was out of there read more

THE WORST IN CUSTOMER SERVICE!!!! I don't think anyone in the history of this location has ever been happy to be at work. The attitude, tone and facial expressions you experience when you simply ask a question is obscure! The store lay out changes every time I enter and the items are thrown everywhere in each department. It doesn't matter time of day (I've arrived at opening before) and still the line was long and curvy. It's insane how you can see two items differ t prices and no one will do anything. I tried to return something and was told four items were not on my receipt only to discover I ovEr paid and some items were dang up twice. I will never visit this place again! read more

Always has the homey feeling of waiting in line at a soup kitchen. Yet it's confusing because you're trying to pay for the items. Conveniently the blocks-long waiting line wraps around-and around- a lot of candy and as-seen-on-tv things that don't work. read more

Got myself a few good deals staff was pretty helpful location is a plus what i didn't like was the loud conversations to and from the employees i came to this store to shop , not to hear about your personal story's across 3 aisles... but over all it was a good shopping experience. read more

Oh Good God, NO! I went to this location last night. After shopping for 20 minutes, I decided I had what I wanted and "proceeded to the checkout". This is not an exaggeration... I was in line for AN HOUR AND TEN MINUTES! Let me say that again (a la "Back and to the left")... AN HOUR AND TEN MINUTES! I took several pictures and videos and will be emailing their customer service after posting this review. There are two lines that you can wait in to checkout: Line A and Line B. What they don't tell you is that Line A will move significantly faster because (much like an outside lane of a track) Line B has a much wider angle of a turn headed up to the registers. Line B had slightly fewer people in it, so I went into that one. Then I started to get confused as to why someone who was 10 feet behind me pulled even, and then ahead of me!!! As if all of this wasn't bad enough, there were FOUR cashiers for the two lines of almost 50 people each waiting to checkout. Yes, four registers for over 100 people. Almost every cashier had to call for price checks repeatedly. And no one would come until about the 4th or 5th time that they were "paged". And even then, they strolled up as if there wasn't the slightest amount of rush in the World. The customer service at this location is God awful. I will never go here again which is a shame because I used to love Burlington. From now on it's Marshall's and Target (both just one floor down) for me! read more

OH HELL NO!! I needed to make an emergency run to Burlington this evening for an appointment tomorrow, and didn't have a suit in my closet that oozed confidence and conservative sexiness. Actually, I don't own a suit at all, so I was drenched in desperation! It sucks they don't have an abundance of suit separates, but they do have a pretty decent selection available at very reasonable prices. The pants are too small for the office, but just right for the club. I ended up having to buy another pair of pants that matched the color of the suit. All that said, why in the bloody HELL did I see a rat run across the salesfloor? I yelled out I JUST SAW A RAT!! and freaked out another customer. But I REALLY needed this suit, and nothing was gonna keep me from it so I kept it moving. I ran into the fitting room, and told the lady I JUST SAW A RAT!! "That ain't nothing girl, we've BEEN had em since we opened." ((SELF CENSORED))!! I DON'T GIVE A ((SELF CENSORED))! i don't wanna see that ish! It didn't stop me from shopping though. I tried on my clothes and prayed to whomever listens to not let me see it again. 1 star for pricing, 1 star for not being crowded on a weekday, but I can't process a rat infestation in a Burlington Coat Factory. I'd have expected this in the McDonald's downstairs, but not next to the suits man! read more

A bunch of lazy sales associates that are employed. Most annoying experience ever. What's the point of working in the customer service industry if you have not the slightest clue how to provide courteous service. I literally had to do the employee's job for her. She would not leave the register to check the price of an item (the price was too torn to read). She had me wait 20min as she call the department back and forth to get the price, charged me and everything. Something told me to go check MYSELF before I leave the store (which was only a 2 min walk back and forth) only to find out, she had the wrong price so we had to do this all over again. This could have been avoided if this was done from the very beginning. So much time wasted. Time I can never get back. I was patient but that didn't excuse the lack of service. read more

I had the worst experience at this location, a employer gave me a price for an item as it wasn't tagged. She told me since it doesn't have a tag she will honor the price of $24.99. The manager came in and said no it's $29.99, at first time was hesitant but I wanted the item so I said I gave in. She went about the situation very rudely and I made a comment saying you're not the owner. Now am at the register, the price was now $119.00, the price has now been changed twice and almost tripled the original price given. I said you need to call the manager, her response to me was I'm not the owner like you said. Keep in mind that the line is always long so this experience was also very embarrassing. I will be contacting corporate read more

Woooooowwww, this is the worst BCF location I've ever been to. I went to look for a coat and there weren't any coats even in the freaking place. Almost all of my winter coats are from BCF, I just don't understand how they didn't have any coats, anywhere. The worst. read more

I hate this location for the checkout line was too long today (6.16.21) for which I walked out. As others I have mentioned, the store is clearly understaffed. Furthermore, they need people and/or better technology to improve the customer experience. read more

So after visiting family in Long Island I look up Burlington Coat factory in the GPS and low and behold! Wham! This location pops up. I remember reading a review on this place here that it had rats or something, so as soon as I walked in I immediately kept a close eye out for those 12lb bastards. I came in here looking for a cheap wool coat due to my birthday dinner at Cafe Español my nice expensive soft, cashmere blended coat was burned on one side from a heater (cant prove it was them) so I needed a replacement before heading back to work for the week. Surprisingly the place was in tip top shape, it wasnt crowded, the coats were ALL in order and they had some nice brands on the rack at a decent price. So I quickly found one that I liked and headed to the home section (I'm all into my apt) and they had several things that I would have purchased but didnt feel like carrying. Overall, not a bad store, and I failed at finding any rats. read more

G. H. E. T. T. O. Merchandise all over the damn place. And if your plus size, don't even bother because you'll never find your size. No proper heating/air conditioning. Lines are a mile long. I've tried this location about 3 times and every time has been a waste of time. The first time I went, I remember there was a woman working at the store that didn't speak a word of english. Don't bother. read more

I like this store for its prices, and being able to find great brands for less. However, I can't deal with the long wait on the line. This is a huge department store which means it needs to have enough managers and employees etc to maintain it. There are 22 cash registers, only 4 employees was on register while the line was so long that it extended out through the store yesterday evening 1/24/2020. This was the worst. The store at Kings Plaza has the same issue. I probably was standing online for over an hour. I had my 8 year old with me who started complaining, our experience was very frustrating. This supposed to be a store for family. But it's not accommodating for family. Also the store can be more functional with products being more organized. This is the 21St century where technology is very advance and things comes very quickly to people. I don't need to be standing on line this long wasting my precious time when I can seat in the privacy of my home with no stress either on my phone or laptop ordering for similar products on amazon and use the rest of that time on doing my laundry.... read more