Well... where to start. We had 7 treatments done by BugEx and STILL were bitten by bed bugs. I ended up buying my own steam machine and got rid of bed bugs myself, but it was after 4 months of torture.
Anyway, here is the story.
Our landlord hired this company. The person, who left first review Vendetta P. from 6/9/2016 has the same name as person who works for BugEx and answers the phone. I have emails from her as well.So, it is up to you to believe the review or not.
But that review was removed sometime in April ( after I left my review)
Late October 2016 we started preparation for chemical extermination. Initial plan was have 2 exterminations. Had 2 exterminations and were bitten badly after each of them. Had 3rd one done. 3 days later my 2 y/o son ( now he is 3) woke up with about 30 bites on his neck/shoulder.
My daughter got bitten badly onto her face. Thankfully she was on her winter break..Guess how I felt?!!!
We are not taken seriously and being told maybe we have food allergies:)
I am Getting health department involved. In the meantime looking for temporary solution to protect my children from bites. Installing bed bug interceptors on the bed feet, so bugs can not crawl up to the bed as they can't get through the slippery surface. Catching bed bug next night.
Company of landlord and BugEx comes over.
BugEx owner Thomas is being very polite and promises to make things right. And I believed that. We had no Merry Christmas in 2016. However, with bed feet protectors bites stopped on the beds. Had encasements as well. However, you would get bites if sleep in the living room.
Treatment #4. Thomas came on time and spent long time here, called after he was done. Called next day. Was nice and polite. My hope was so up. No bites for the week.
Treatment #5. Plenty of bites and bed bugs on the walls.
Treatment#6. The same story- bites after sleeping in the living room. Appointment 12pm- 1pm.
Tech shows up at 3.30 pm.
My kids were out till 10 pm and went to bed about 1am.
Yet But BugEx expects me to be nice to them.
Desperate for help and totally tired of this calling Viking pest control. Representative comes for an estimate and can not believe we have bites after 6 treatments.
There were many more hours of communication with health department.
Getting ZappBug bag on amazon.com to heat treat our belongings .
More of BugEx. Treatment #7... Appointment was for 10am-12 am. BugEx shows up at 3pm!!! So, for 5 hours I sat with my already 3 years old son in almost empty apartment with no books or toys and waited for BugEx to show up. During those hours I decided no matter what this is the LAST time I doing it. I dragged my 2 kids around till 10 pm again, by the time we put things together my kids were in bed after 12 am again. Bites after 9 days. I knew then I have to do something different. Nobody needed us for anything at that point and just was bored with us. We were just tossed and kicked around... My options:
1.Invite Viking Pest Control and then subtract costs from rent.
2. Do my OWN extermination.
I choose #2. Now it is the end of February 2017.
Getting $300 steamer on amazon and praying for it to work. I started steaming on Feb 26th. I spent about 12 hours to steam place from top to bottom.
Long story short- bed bugs are GONE!!!
BugEx! Bed bugs did not live in our car, we did not handle our laundry badly, you just did not do a good job in our apartment. It is April 2017 and we are finally unpacking...And every day we are thinking what if we did not learn about the steamer?
I am not professional and unlike Thomas dont have 18 years of experience:) I have no experience and never saw bed bug in my life until 5 months ago..We spent over $600 on the project .
Thanks to the folks on amazon answering all my questions.
There is a lot more to this story, but it is turning into the book already, so I will stop. This is over now. read more