We have used Jerry since 2018, which should tell you something about how we regard him. He comes…read morewhen he says he will, does what he needs to do quietly and efficiently, and charges fairly for his services (which are always effective). Highly recommended.

Jerry is a gem! Called him in the morning with an issue, he responded quickly and took care of the…read moreissue at hand within hours. Very happy customer I recommend him to everybody.

Heron's services were wonderful…read more He is professional and friendly and extremely helpful and knowledgeable in his recommendations on how to avoid future issues. I have been fortunate to have Heron do the initial consultation, do all my treatments and conduct all my maintenance. He has helped me and my staff deal with this stressful ordeal. Thanks so much Heron!!

My grandmother recently had a termite infestation in her attic, which was followed by extreme…read morepanic! Larry was fast to pick up the phone and answer all my questions and concerns. I wanted to tackle this situation fast as well considering my grandmother's age. Rob was dispatched the very next day! He explained in detail how and where these bugs were coming from. Their prompt and professional service is worth every penny! Quality does cost, so i didn't mind paying for their premium service. Thanks again Larry and Rob!!

This visit was absolutely disappointing. The technician, Darryl who came did not call me with a 30…read moreminute heads up call, which seems to be standard for any appointment at the house. He did not clean off his boots and brought dirt into the house and is on the runner of my stairs. He did not really care when I mentioned this either. He did not have a ladder ready to bring inside because it was wet and on top of his vehicles so I had to get the ladder for him that I had. He left the floor dirty with insulation that came from the attic and didn't even offer to clean it up....didn't even acknowledge it. He left without saying goodbye...this whole visit was strange and I sent a note to complain. Laurie was very considerate and timely, but I don't think the same for the rest of the company. Her manager Matt does not care for follow up in customer complaints.

WE had a gopher problem. Gopher moved into underneath our outside deck. Digging holes, running on…read moredeck scaring everyone. On The Spot set some traps to capture the critter. Next day, angry gopher trapped inside trap. Taken to forest area miles away and set free. Happy ending for all! Will use again.

Bob is a trustworthy business owner. Had a Termite inspection in my home and he was honest and…read moreupfront and advised there was in fact no signs of termites at all. Thank you for your quick inspection and honesty!

Westfield Pest Control took $90.63 from me without notifying me that I would have to pay for…read moreanything. They admitted that they did not notify me. Instead they sent me an invoice and threatened me by saying if I did not pay said invoice it would go to Collections. In late 2021 I called Westfield Pest Control to ask for an estimate for mouse services. Amanda Blackman, the Office Manager and Vice President, was very nice over the phone. She listened to my request for an estimate and put it on the schedule. Oskar Cornejo, the technician, arrived at my home on the proper day. Oskar was professional but his visit consisted of walking around the property to talk with me and then to give me as an estimate for mouse services, as expected. Oskar gave me a verbal estimate and left. As a prudent homeowner I then evaluated that estimate and compared it to other pest companies in the area (i.e., Viking, Universal Pest Control). A few days later, to my surprise, I received an invoice in the mail from Westfield Pest Control. I had not requested Oskar to proceed with the mouse service so I was quite shocked as to why Westfield Pest Control was charging me. I emailed Amanda and I received a reply from Maddy Annicchiarico, the additional office manager and direct assistant to Amanda Blackman. Maddy courteously responded to my email to confirm that I had to pay Westfield Pest Control $90.63. I mentioned that I had not received any pest services. Maddy wrote that I would have to pay for the estimate. I mentioned that neither Amanda nor Oskar had mentioned that an estimate would cost money. It is also not on the Westfield Pest Control website. Maddy wrote to me: "I do apologize that no fee was mentioned but we do charge a fee for this service." Think about that for a minute: Westfield Pest Control admitted to omitting any mention of this fee. Yet they proceeded to charge me $90.63. When I said this was unreasonable they threatened to go to Collections with this. There's a term for this: it's called a shakedown. Westfield Pest Control decided to charge me without telling me first and then threatened me in case I didn't pay. How can I or anyone else for that matter trust this company going forward? Why did they charge me without telling me (and admit to this omission once I asked them about it)? The only answer I can arrive at right now is that the president of this company, Robert Blackmon Jr., prioritizes profits over people. And no one else at the company has the will or the power to change that policy. The business model of this company appears to be: surprise potential customers with an invoice and then threaten Collections in case they don't pay. If you are thinking of hiring this company I strongly suggest getting, in writing, an explanation as to whether and when payment is required. I have already raised a complaint with the Better Business Bureau and I will be looking to Westfield Pest Control's competitors for proper customer service.

If you have any kind of pest problem, Advantage Pest Control is the company to call. I've used them…read moretwice--once for a persistent raccoon living on the side of my house and another time for a hornet's nest in my backyard. The hornets nest was an immediate problem and they came within an hour of my phone call! Both times, they delivered fast, efficient service with great customer care and a reasonable price. When the hornets came back, I gave them a call, and they returned to spray again free of charge! That' kind of service is hard to find! Rick Brill, the owner, truly goes above and beyond to make sure you're satisfied! I 100% recommend them.

Amazing service!! We had a woodpecker attacking our house and Caesar came out and patched us up!!…read moreEasy peasy! The customer service is EXCELLENT and communication is fantastic!! We will definitely stick with this great company! Quick, efficient and a great value!

Read the fine print, they auto renew the contract without notice…read more Paid over $500 for the year plus $65 per month. NOT worth it. Zero customer service, when you try to call them the wait is always over 10 minutes before you can speak to someone. I had them out 4 times for lady bugs...still got them. Finally spoke to a local, Mountainside, NJ, and she was so nasty. One time they sprayed and there was a white residue left on all my windows and siding, they had to come out to wash my windows.

I have been a customer almost 20 years, and can honestly say, these people are the biggest con…read moreartists in the business. You pay an astronomical annual contract fee for what? Someone maybe walking around your house on a quaint stroll--or, not at all (though they tell you that they provided 'service' worth $400/year). They canceled my scheduled service, day of, last Monday, because it snowed (everyone in my house made it to work that day, except me, who took the day off for the service call). A few days later I received a text that my service was rescheduled for today (no time window provided). I waited for the technician to show...I texted back to Viking a reminder to please ensure that the bait stations were replaced, since mine are the same ratty looking stations they installed in 2010 (they are an eyesore and who knows if they are actually functioning). I heard nothing and it was almost 11am, the end of my prior appointment time slot, so I called. I was connected to a call center rep in another country. She did her best and was kind, but she was told a tech already came. I said the bait stations were not replaced. She said the ground was frozen so they were unable to perform that service. Ok, sure, I get that, but then why come if you already know you cannot do the ONE THING I EXPLICITLY ASKED FOR? I asked the rep what exactly the service included , since it had already been done (despite no evidence of this--no notice in the mailbox or receipt in the dioor--nothing). The rep explained that the tech walked around the perimeter of my house to check for termite activity. I mean, if the humans were too bothered by 3" of snow to do this, but somehow the termites, in near 0 degree weather , will be demonstrating visible signs of activity around the perimeter of my house, we must be talking about some prime specimen cross-fit, protein powder gobbling termites of doom. FFS I hope that shit isn't in my house! But I digress... When the rep told me that the inspection involves a walk around the perimeter of my hone, I remembered that the yard is still covered in snow. Guess what? No footprints around significant sections of the perimeter of my home. May I should be thanking the Lord since apparently, a flying holy angel technician did the termite inspection! Perhaps I have been uniquely blessed with this divine service call, but somehow I think the more likely explanation is that there was no service call. I waited to speak to a manager about this, given that this company seems to charge customers for a non-existent service. The manager, Jack, told me someone else can come later today. I told him don't bother if the bait stations won't be replaced (due to the frozen ground). At this point, after losing 4 hours of my day to these clowns, I really was displeased. I asked Jack how it is that company reps tell paying customers had a service done, and it was clearly not done. He told me I was rude. This is a real sign if the times--the con man who gets called out responds by calling the whistleblower names. I have a problem with that. You should, too. Find a different company to help with your pest control issues.

Very disappointed in the changes made to the company. Now everyone has to be seen by a sales person…read morewho may or may not be able to provide service. They are pushing more of a contract that they say you don't have to sign instead of just doing the service as previously.

Thank you to Arnolds who came out today and took down a massive hornets nest that was in my…read morebackyard. My kid plays right under it and we didn't notice and called them right away. They were super busy and still were able to squeeze us in. I'll use them for all my pest control needs.

Anthony was great and extremely knowledgeable regarding all pests…read more Got all our unwanted house guests out!!

Upon finding my first roach while living in this apartment I moved into not too long ago, I freaked…read moreout and decided to call hit man. He responded quickly and even came the next morning. My fiancé showed him the roach that we found and he went ahead and gave us the exact quote that was given here. He sprayed all corners of the house I live in. Said to give it two weeks and they should be gone. amazing. Affective and great pricing. Thank you so muc