Orkin is a total disaster. Unprofessional, disorganized, and completely useless. If I could give zero stars, I would. Orkin Pest Control has been the most frustrating, unprofessional, and unresponsive company I've ever dealt with. We've been paying for monthly service, yet the pest problems continue and the service we're supposed to be getting simply doesn't happen. From the start, things were a mess. When we first set up our account, they sent a technician out for an initial visit. He showed up, greeted us with "What's good?" and immediately came off as unprofessional. We explained we wanted a general inspection around the home and some preventative treatment for insects. He flat-out refused and said they don't do that. I asked, "Then what are you here for?" and he sarcastically pointed at a cobweb and said, "Oh, I see one there." At that point, I asked him to leave because he clearly wasn't taking the job seriously and was acting like an entitled fool. I called to complain, and a manager sent out a different technician and this one was more respectful and gave us his personal business card, saying we could call him directly anytime we had issues. But when we actually did call him, he blew us off and told us there was nothing he could do, and to call the office. Of course, the office doesn't answer or return voicemails. Trying to get a same-day appointment which Orkin advertises as something they offer was a complete joke. I was passed from one customer service rep to another in what felt like a game of musical chairs. Each one would type my info into a system and say someone would call me back. Nobody ever did. To make it worse, one of their main numbers has a recorded message saying, "If this is an emergency, call this number." I called that number, and the person who answered said there's no such thing as an emergency line. So why are you telling customers otherwise? Then, a rodent got caught in one of the traps they placed, and when I called to have someone come remove it, I was told they don't offer that service. So I'm paying for pest control, but I'm expected to deal with the pests myself? On top of all that, they double charged me for a service, and the first rep I spoke to tried to brush it off like it wasn't a big deal. I had to demand a refund before anyone actually did anything about it. That's unacceptable. This company is completely disorganized. The technicians are unreliable, the customer service is useless, and the communication is non-existent. They're happy to take your money every month, but when it comes to actually doing their job, they vanish. Orkin is not worth your time or your money. Save yourself the frustration and go with a company that actually cares about its customers and stands by its service. read more

They don't tell me when they're showing up they just come and expect for me to be home . That's not how this works ! The pest control guy showed up and then he sent out the message that he was on his way , he didn't do it before! Completely unprofessional read more

I went to lunch one day and NEVER went back. A bunch of liars from management down to office. Only a couple of decent people. Most NEVER called customer or office to let them know that tech could NOT show. They so be out of business. If only the man who started all this knew how this company is run he'd shut it down read more

Good morning I called Jordyn 9.30 in the morning the mouse trap which he put all over to monitor 2 mouse were dead he came walk ever where to make sure I'm comfortable pick up the dead one and put other one Amazing man and his service u should guys like him to make your business progress good quality read more

I've been an Orkin client for over 10 years. Over the years I've been very satisfied but lately their service has declined. It's difficult to get someone on the phone ( after numerous attempts). But today I had a service call scheduled but no one showed up. When I called the office ( after 4 attempts) the rep told me that the orkin rep who made my appointment never called the technician that was to come. I took time off of work to be home f oh r no reason as no one is available to come today. I will be looking into a new company to service my home read more

Customer service is terrible ; you make payments online and they harass you every other day about a little amount due . Sounds like they are hurting for business . They refuse to cancel my membership as i requested 3 times . The manager specifically said he would cancel it and never did ! Absolutely terrible . I do NOT recommend them for any services . Go elsewhere !!! read more

Very disappointed in this company. Have been waiting since November 14th for help. Nothing but one mixup after another. Do not understand how they can be one of the biggest companies for pest control. I would appreciate an explanation. read more

Misleading and liars. The initial rep lies to rope you. They give a specific price and then bills the opposite.When you call to address the lies, they acknowledge the lies but does nothing. Just horribly not trustworthy. I would give zero Stars if I could. Bring your hard earned money elsewhere. read more

Contacted the Orkin Branch #335 (Manager Ellis Crespo) in Edison for flying squirrels in our walls. Terrible experience from start to finish. Salesman exaggerated the problem to get a high priced contract. Harassed us with late night phone calls when we complained. He might actually have been drunk. Workers showed up unannounced. Quality of the work was shoddy at best, damaging our siding and new roof. Management was hard to reach and only professional at collecting money, not delivering service. $2600 for two hack patch jobs and lots of high blood pressure. I would NEVER recommend them. read more

The tech did not show up for the appointment. I called the next day and he came but did everything I did not request except for what I called him for: kill the nest of the yellow jackets that were threatening us in our backyard and had stunned me. I called again the next day (this morning) and I am still waiting for them to call me back to schedule a second visit (late afternoon). I will be forced to call them again. I had this service done by another company, I believe, and it was done professionally and well. read more

Very expensive for what you get. After multiple requests asking Orkin to not auto-schedule appointments, they are unable to comply. I cancelled the service a few days ago and they are still scheduling service. They need to work on what they offer, how counters can communicate with them and provide email reports with updates, outline what was done and suggestions after each visit read more

The worst service, they never pick up the phone, nobody calls you back when you leave a message. Jessica Alvarado is rude and inappropriate, unnecessarily keeping me on the phone, not responding to my questions. Fed up with this company. read more

Called Orkin for beehive,appointment was between 2p-4p,the tech arrived around 520p.was here around 15mins that he will be back the following day coz he had only 2 cans of spray and no ladder.the bees are still there and called the office and sent another guy after 2days and finish the job.the bill 369.98 ,gave us discount of 50dollars. read more

I started Orkin service and had the added mosquito protection, i called to cancel the mosquito service because it was not working. I was unable to get a live person, I left a message when I got a call back I answered and they promptly hung up without saying anything. I called the number back and the lady answers very rudely "I called to say your account is cancelled!" I said excuse me? "That's what you want right it's cancelled". read more

I had an extremely bad experience with Orkin this morning. They locked in the cost without sending me a service contract, came in and did not do the promised work and left without getting my signature on the job and ended up cashing the money promptly. Attempts to reach them are going nowhere. I will never hire Orkin again. No stars. read more

I am a former customer of Viking Pest Control for 3 years. During those 3 years I delt with many unprofessional issues and negligence. I recently called Orkin Pest Control to service my home from a ongoing issue that I have had with Viking. Andrew the Technician came to my home and was very knowledgeable, professional and respectful. He took the time to explain my issue and how to address it. I am very satisfied with my first encounter with Orkin. But most of all the Technician Andrew was awesome. ​ read more

They took my money and never showed up again. Do not trust these people. They don't answer the phone, they'll completely ghost you. They just bs you and give you the run around. Incredibly frustrating. I had to call a corporate office to get my money back. It took days to get someone on the phone for that too. read more

Orkin freehold provided ground hog trap/relocate at my home. Charged a large fee but did not trap anything. The trap tripped at least once a day and never caught groundhog though there was sightings of it in my back yard and several holes it dug. Poor value for the money, need to emphasize this is not an outcome based company. Very disappointed in the service read more

RUDE. Unbelievable. The answering service after hours was kind and friendly and said right away oh yes you can get a rash from carpet beetles. I told her that I'm a teacher and they need to text me, email me or call my mother as I can't make calls during day. But Glen does just that. When I called back he wanted a picture of the bug- which of course I do not have. I said I have a rash and he started saying g you can see fleas but how do we k ow there's even a pest?I can't eliminate a pest if we don't know there's a pest. Wel I know there is. I actually already HAD an inspection and this was meant to be a comparison. Basically Orkin wouldn't come investigate. I could NOT believe my ears! I said I would call someone else then and he said fine. Do. Not. Call. Orkin. They don't care. Obviously this Glen person just wants to get in and get out. Disgusted. read more

This branch is horrible. The worst customer service I have ever seen. Constantly asked for Saturday service got it 2 times in a year. They keep playing games with appointments when you call you get the national customer service and they give you some bullseye excuses. They say they call and leave messages but they never do. They are a bunch of liars. They have one good technician. That's the only positive. I wouldn't use this location if they were the last exterminators on earth. They suck. read more

Orkin pest control of freehold NJ is absolutely horrible and they take advantage of people and make appointments for you when you are not home clam that they took care of the pest problem when you were working . The office personal stick together and they are trained to lie. What a shame . read more

In terms of getting rid of bugs and rodents, I am assuming they are doing the best they can under the circumstances. I live in a house built in the 1800s. They did help with most issues we origionally called about. My main concern though is the technions they hire. They pretty much have the personality of a dead fish for the most part and do the least amount of work they have to do. Now that I've had the service for a while, I know what can and cannot be done to help our problem. The best technician we've ever had is Kevin. Kevin was our technician yesterday as well as a few months ago. He is knowledgeable and friendly. He understands how to do the job correctly and I am hoping this is the kind of person who will always come to my home He goes above and beyond. In the future I will be requesting someone who knows what they are doing as well as who possesses a good personality. read more

When we signed up for services with the freehold office, we were assured that a spanish speaking rep would be sent to my father in laws as Spanish is his primary language and we live in Florida. 3 or 4 service techs and multiple phone calls later, they finally send a tech with an interpreter who tells us that they didn't even set us up for the proper services. I have tried multiple times to speak with a region manager or corporate manager to have this resolved and my father in laws $2300 bill cancelled after they continue to fail to get a spanish speaking representative to contact my father in law and the branch manager only offered to cancel the initial service charge. I have yet to receive a call back from anyone else and they have now sent my father in law into collections. DO NOT USE ORKIN. they will take your money and provide severely subpar service. I will be reporting to the BBB as well. Should have went with Terminix. read more

They didn't complete the job. The put traps in the attic and asked us to check the traps for them. They tried to bill us for a service they never even told us about. They just try to take your money. They worked in the attic and they are billing for deck maintenance. That just goes to show they didn't even come to the house to do their job. I don't recommend them at all. read more

Epic waste of my time. We have an influx of birds at a private residence and some perhaps in the chimney. I called on Saturday to schedule a technician. They took my info and said someone would call on Monday between 8-10am to tell us when they were coming. Nobody called. I tried calling back to the Freehold office and could not get through - the machine said "we can not connect you at this time" and hung up on me. Three different times. I finally got through to the general company line, was on hold for 5 minutes and transferred to someone in the Freehold office. They have no record of the fact that they were supposed to come today and call me with the scheduled time. So I tried to set that up again and explained AGAIN what our issue is and she basically said they can't help us with birds in general and also can't go on roofs over 2 stories. That is information that should have been on the website or given to me when I called two days ago to schedule. What a waste of my time. Can anyone recommend a reliable company that knows what they are talking about and does what they say with regards to birds as pests? read more

Called to schedule an appointment - scheduled for next day from 4-7. Never showed up. When I called up the call center apparently the business was already closed for the day and there was nothing they could do for me. Would not use. read more

While the initial visit was a challenge, both representatives were very professional and helpful. They treated my property and took care of the issues I required. I did place a call for a follow-up after 2 weeks and the technician was at my house within the hour and took care of a couple additional follow-up issues. My technician Michael is very friendly and really does a good job crawling on the floors and checking the nooks where the critters hide. read more

Took one month to get a copy of my contract. Contract includes service when needed. They quickly charge for doing basic treatment outdoors when you are not home. Left 3 messages this week for inside treatment with no call back. Great way to treat loyal contracted clients. Will be starting a contract with a new company read more

Doesn't show up. Calls later, gives blatantly false excuse, claims they need to reschedule, and has no availability until much later in the week. read more

Called twice for a quote. Never received a return call. Guess they don't need my business !!!!

Horrible service. Charges on your credit card without permission. After one year of service and dealing with their horrible customer service I still see bugs in my house. I got tired and decided to cancel my services. read more