Needed a return treatment as we were still seeing a few here and there. Roger came out and serviced…read moreagain very thoroughly. He stood by the first treatment. There was no additional charge. His expertise and excellent service are really commendable. Highly recommend this vendor.

In support of Siobhan S. review, I must tell you that I have the canceled check made out to Roger…read moreArtz . He had a fellow by the name of Jose and a younger man do the job. There was no raccoon. There were dead mice and fecal matter all over my attic after he supposedly did the job. I find it difficult to believe that businesses like Monmouth Pest Control exists. He wanted Siobhan's review taken down and was willing to compensate me to get it down but he didn't keep his word there either. Thank you.

Evans was responsive, courteous, honest, and made sure we had all the information before making a…read moredecision. I had originally described "just 3-4 nests," but when he came out and saw the whole house was infested, he didn't bat an eye! We're keeping him!

5 stars to the team at Universal Pest! Extremely ethical, responsive, fast and efficient. They…read moreeducate you on the process, treatment, and prevention, and make themselves available along the way if questions arise. Special compliments to Jay, Maritza, and Evens for their attention and care. 100% recommended!

Kevin Robinson recently serviced our home. He was courteous, efficient, and effective. I hope we…read moreget to see him again!

Used to have Cavanaugh's before Viking bought them. I ended my contract a couple years ago. I just…read moretried calling to get some service, and tried to speak to a human being. The first time the virtual person hung up. I called back and tried to speak to a human, again the call was disconnected. I'm moving on now to another company. Very frustrating dealing with a robot.

I highly recommend Honest Abe. Marc is knowledgeable honest, reliable and won't try to sell you a…read morecontract. Marc took care of a yellow jacket issue and a possible mice problem at a rental unit. He treated the issue and followed up a couple of times to ensure the problem was addressed. I will most definitely use him again!

This guy knows his stuff! We had a raccoon problem living in our basement and Marc really went…read moreabove and beyond to help us and get rid of the problem once and for all

Orkin is a total disaster. Unprofessional, disorganized, and completely useless…read more If I could give zero stars, I would. Orkin Pest Control has been the most frustrating, unprofessional, and unresponsive company I've ever dealt with. We've been paying for monthly service, yet the pest problems continue and the service we're supposed to be getting simply doesn't happen. From the start, things were a mess. When we first set up our account, they sent a technician out for an initial visit. He showed up, greeted us with "What's good?" and immediately came off as unprofessional. We explained we wanted a general inspection around the home and some preventative treatment for insects. He flat-out refused and said they don't do that. I asked, "Then what are you here for?" and he sarcastically pointed at a cobweb and said, "Oh, I see one there." At that point, I asked him to leave because he clearly wasn't taking the job seriously and was acting like an entitled fool. I called to complain, and a manager sent out a different technician and this one was more respectful and gave us his personal business card, saying we could call him directly anytime we had issues. But when we actually did call him, he blew us off and told us there was nothing he could do, and to call the office. Of course, the office doesn't answer or return voicemails. Trying to get a same-day appointment which Orkin advertises as something they offer was a complete joke. I was passed from one customer service rep to another in what felt like a game of musical chairs. Each one would type my info into a system and say someone would call me back. Nobody ever did. To make it worse, one of their main numbers has a recorded message saying, "If this is an emergency, call this number." I called that number, and the person who answered said there's no such thing as an emergency line. So why are you telling customers otherwise? Then, a rodent got caught in one of the traps they placed, and when I called to have someone come remove it, I was told they don't offer that service. So I'm paying for pest control, but I'm expected to deal with the pests myself? On top of all that, they double charged me for a service, and the first rep I spoke to tried to brush it off like it wasn't a big deal. I had to demand a refund before anyone actually did anything about it. That's unacceptable. This company is completely disorganized. The technicians are unreliable, the customer service is useless, and the communication is non-existent. They're happy to take your money every month, but when it comes to actually doing their job, they vanish. Orkin is not worth your time or your money. Save yourself the frustration and go with a company that actually cares about its customers and stands by its service.

They don't tell me when they're showing up they just come and expect for me to be home . That's not…read morehow this works ! The pest control guy showed up and then he sent out the message that he was on his way , he didn't do it before! Completely unprofessional

A technician came to my home today unannounced to do our "spring service", which would be fine,…read moreexcept we have a newborn and my wife was breastfeeding when the tech knocked. I was not home at the time and my wife put me on the phone with the tech who apologized and said "you were probably sent a confirmation via text or email. It looks like it's been a busy week for you though so no worries if you missed it". I did not, in fact, miss any confirmation, since none was sent. When I called Cowleys to inquire what happened, they said they don't actually confirm these visits - they just show up?? But then why would you knock on my door if you don't need anyone to be present? This is WILDLY unprofessional behavior - not just showing up unannounced with chemicals in a home with a newborn, but then trying to gaslight me for your lack of communication. The entire phone call felt like the rep was annoyed at me and she did absolutely nothing to help beyond adding me to a "list" where they would notify me to confirm future visits. I've received confirmation from them in the past, so I don't know what happened on their end, but I cancelled my service with the rep immediately. What a waste of money this whole ordeal was. I DO NOT recommend these people at all.

Total scumbags they won't let you cancel contracts even if you want to pay out of it. You have to…read morecall at the end of the month or the auto renew your contract even though you tell him 20 times with the emails that you don't want their services anymore. I'm surprised they're still in business to be honest.

This visit was absolutely disappointing. The technician, Darryl who came did not call me with a 30…read moreminute heads up call, which seems to be standard for any appointment at the house. He did not clean off his boots and brought dirt into the house and is on the runner of my stairs. He did not really care when I mentioned this either. He did not have a ladder ready to bring inside because it was wet and on top of his vehicles so I had to get the ladder for him that I had. He left the floor dirty with insulation that came from the attic and didn't even offer to clean it up....didn't even acknowledge it. He left without saying goodbye...this whole visit was strange and I sent a note to complain. Laurie was very considerate and timely, but I don't think the same for the rest of the company. Her manager Matt does not care for follow up in customer complaints.

WE had a gopher problem. Gopher moved into underneath our outside deck. Digging holes, running on…read moredeck scaring everyone. On The Spot set some traps to capture the critter. Next day, angry gopher trapped inside trap. Taken to forest area miles away and set free. Happy ending for all! Will use again.