Minus Stars but not available to post...Beware... I had the worst experience with this company,…read moremainly the management at the Columbia South Carolina office, mainly with manager Brian Alexander and worker Jeffrey Goin. I resigned a contract with Orkin for services I had prior and all was good until they came out for the 1st treatment and advised my son who lives in a house off campus that the contract we signed is way too low in price and refused to treat the house. I called and manager refused to call me back, after 10 attempts and speaking to 10 different very nice ladies. At last After my last attempt he decides to call my son a 20 year and talked inappropriately to him advising him again that they will not honor the contract. I called again frustrated about the lack of calling me back an adult that signed the contract to deal with. But Brian only is man enough to deal with kids. I will be reporting him to corporate with no regards to how to deal with kids or honoring a contract... who is JOKER making his own rules. Never do business with Orkin my goal is make sure I make as many as can aware. Going to post this on every possible outlet. Kids are not in good hands with Brian Alexander at ORKIN SC.

Orkin is a total disaster. Unprofessional, disorganized, and completely useless…read more If I could give zero stars, I would. Orkin Pest Control has been the most frustrating, unprofessional, and unresponsive company I've ever dealt with. We've been paying for monthly service, yet the pest problems continue and the service we're supposed to be getting simply doesn't happen. From the start, things were a mess. When we first set up our account, they sent a technician out for an initial visit. He showed up, greeted us with "What's good?" and immediately came off as unprofessional. We explained we wanted a general inspection around the home and some preventative treatment for insects. He flat-out refused and said they don't do that. I asked, "Then what are you here for?" and he sarcastically pointed at a cobweb and said, "Oh, I see one there." At that point, I asked him to leave because he clearly wasn't taking the job seriously and was acting like an entitled fool. I called to complain, and a manager sent out a different technician and this one was more respectful and gave us his personal business card, saying we could call him directly anytime we had issues. But when we actually did call him, he blew us off and told us there was nothing he could do, and to call the office. Of course, the office doesn't answer or return voicemails. Trying to get a same-day appointment which Orkin advertises as something they offer was a complete joke. I was passed from one customer service rep to another in what felt like a game of musical chairs. Each one would type my info into a system and say someone would call me back. Nobody ever did. To make it worse, one of their main numbers has a recorded message saying, "If this is an emergency, call this number." I called that number, and the person who answered said there's no such thing as an emergency line. So why are you telling customers otherwise? Then, a rodent got caught in one of the traps they placed, and when I called to have someone come remove it, I was told they don't offer that service. So I'm paying for pest control, but I'm expected to deal with the pests myself? On top of all that, they double charged me for a service, and the first rep I spoke to tried to brush it off like it wasn't a big deal. I had to demand a refund before anyone actually did anything about it. That's unacceptable. This company is completely disorganized. The technicians are unreliable, the customer service is useless, and the communication is non-existent. They're happy to take your money every month, but when it comes to actually doing their job, they vanish. Orkin is not worth your time or your money. Save yourself the frustration and go with a company that actually cares about its customers and stands by its service.

Needed a return treatment as we were still seeing a few here and there. Roger came out and serviced…read moreagain very thoroughly. He stood by the first treatment. There was no additional charge. His expertise and excellent service are really commendable. Highly recommend this vendor.

In support of Siobhan S. review, I must tell you that I have the canceled check made out to Roger…read moreArtz . He had a fellow by the name of Jose and a younger man do the job. There was no raccoon. There were dead mice and fecal matter all over my attic after he supposedly did the job. I find it difficult to believe that businesses like Monmouth Pest Control exists. He wanted Siobhan's review taken down and was willing to compensate me to get it down but he didn't keep his word there either. Thank you.

Been with Freehold Pest Control for years and they are THE BEST!! Thank you for always being there…read morewhen we need you! Roger and Connie Diller

They gave me an "appointment" time of 10-12 pm. I presumed this time frame was to set up traps,…read morehelp me find the nest and dispose of any mice we find. I was wrong. Turns out this is a "window" of when he might show up. He didn't arrive until 11:45. I wasted a day off and almost two hours of my morning when I could have been running errands waiting for him to show. When he did arrive, he probably spent a total of 2 minutes in my apartment setting some poison traps down and asking if I wanted him to spray, which he remarked is mainly for bugs. I'm not sure why because my landlord didn't mention bugs as the problem when he called. The "exterminator" did ask if my attic had a pull down stair. It did not, so he didn't bother going up there. The absolute worst part of all is when all was said and done, he tried to collect a check for $314. I assured him that the service was paid for in full, and confirmed it beforehand with my landlord. Additionally, their sales rep said as much when I made the appointment with them. He said he'd go back to his truck and make a call, but if there were any problems he would come back up. I almost said, "Good luck getting me to open the door, because this was paid for." As he left, I sent a text to my landlord, and he again confirmed that they already charged his credit card for the service. I won't go so far as to say he was trying to take me for the money in the hopes I would never contact my landlord, but I wonder what else this company has gotten away with or accidentally have done considering the other reviews.

We just bought a new house and there were issues with spider crickets and mice. We called Aardvark…read moreand Jerry came down the same day to help us out. He was amazing, his knowledge and experience was fantastic. The pricing was very affordable as well. Would definitely use again!

Called Jerry to set up appointment, no answer but left him a voice mail…read more Later he texted me, "send me your address I can come out tomorrow (Monday) afternoon. Took off work and NO SHOW. I texted him around 5 are you still coming? He called me right back and said I live too far out from where he was. Preceeded to say I can probably come Tuesday since I will be up that way. I will call you and let you know. Tuesday, no call, no show. I texted him Wednesday asked if and when he planned on coming. His reply "I'm so busy right now, sorry please call another company. WHAT???? Why not just say that from the beginning. Not a good way to run a business, unprofessional .

Cowleys pest services were amazingly quick to respond. Within a day they sent Tom. who was…read moreincredibly informative and helpful If you truly need service, I would recommend them highly!!

A technician came to my home today unannounced to do our "spring service", which would be fine,…read moreexcept we have a newborn and my wife was breastfeeding when the tech knocked. I was not home at the time and my wife put me on the phone with the tech who apologized and said "you were probably sent a confirmation via text or email. It looks like it's been a busy week for you though so no worries if you missed it". I did not, in fact, miss any confirmation, since none was sent. When I called Cowleys to inquire what happened, they said they don't actually confirm these visits - they just show up?? But then why would you knock on my door if you don't need anyone to be present? This is WILDLY unprofessional behavior - not just showing up unannounced with chemicals in a home with a newborn, but then trying to gaslight me for your lack of communication. The entire phone call felt like the rep was annoyed at me and she did absolutely nothing to help beyond adding me to a "list" where they would notify me to confirm future visits. I've received confirmation from them in the past, so I don't know what happened on their end, but I cancelled my service with the rep immediately. What a waste of money this whole ordeal was. I DO NOT recommend these people at all.

Steve (Owner/Operator) was great! Ha came when promised…read more He explained the cause of my infestation and his plan on getting rid of them. He did the entire foundation perimeter of my home, inside and out, plus 2 trees which were infested. I watched as the buggers came running out of a tree as he was applying his treatment. He was pleasant and professional the entire time. He gives a 1 year guarantee! I'd recommend Surf, and will use again if needed.

Katie was absolutely great to deal with in the office setting up our appointment. Steve was polite…read moreand informative about the work that was needed to be performed. Everything was fantastic !!!!! Thank you again

The best!!! No more is needed to be said…read more.. They are the very best!!! On time, professional, no unnecessary work, favo fair pricing!!! Never had any problems!!!

I was charged $362.44 for a service call for an ERR reading on my sprinkler controller box for…read moreZone3 which wouldn't come on. Technician could not solve Zone 3 problem. He left without solving problem, charging me $36244. And if I want them to continue to solve this particular problem, it will cost me an ADDITIONAL $442.34 !!!!! Unacceptable!! (They even had audacity to write their OWN review of technician's work, pretending that I wrote that review!) OUTRAGEOUS!! Btw, the technician is a terrific person and tried his best to fix the problem. The more experienced manager should've come to his aid by physically showing up to pinpoint the cause of this Zone 3 ERR reading!!)

I being a costumer for Spot Pest Control for a while and when I have any type of issue I call the…read moreoffice and Lorie handle it fast and of course send the best Tech to handled the issue. I was very please and satisfied with the above and beyond service of One of their Tech Edwin. He was amazing finding the source. He was very professional and tooked care of the issue of my properties. I recommend this company they are completed great staffs in the office and their techs are great workers. Thank you All for your great services. Australia Castellanos

They never showed up. I spotted a Bowco truck passing by and called the number on the side. They…read moredid a good job. On the Spot might be great, but their communication is poor.

I contacted Cavanaughs pest control yesterday, (we had used the in the past). I didn't know they…read moremerged with Viking but that's ok. I had to wait 5 minutes to finally speak to a REAL person, that was a bit of an issue but not my complaint. The woman who took my info transferred me to another employee. His name was Matt. After explaining the pest issue he asked me to send the pics I had of the insects that were my concern. He provided me another number and said he would look at the pics and get back to me. More than 24 hours and still nothing. Very upsetting no response. And he reviewed the phone number to call, it was correct. I'm guessing this company doesn't need the business!!

We have been a customer with Cavanaugh since 2005. We did the termite treatment on the perimeter of…read moreour house to prevent termites coming from our neighbor's house which had a severe termite issue. Since then, we have the annual termite inspection contract with "Cavanaugh Termite and Pest Service". Cavanaugh has been displaying its utmost professional standard since 2005 until this year (2020). Our annual termite contract expires on May 31 every year. Cavanaugh sends out the contract renewal two months prior to the expiration date. We always schedule the termite inspection on the last Saturday of May for the 8~12pm appointment immediately receiving the renewal notice. The inspection time lasts about 20 minutes. The inspector walks down to the basement and checks the house perimeter, then check out the garage and outside of the house perimeter. Once the examination is done, the inspector writes done "No termite activities found on the house" on a company's worksheet and accepts payment on the spot, then gives us back the worksheet with the payment paid-in-full receipt. Every year has been the same routine without fail until this year. A series of mistakes made by Cavanaugh's internal problems from the appointment to the final billing greatly inconvenienced us and caused us the loss of precious time solving their mistakes are one thing; Cavanaugh's staff lacking professionalism manner to resolve their own mistake is unforgivable. Here is the detail: We scheduled the inspection appointment as usual on the last Saturday of May, between 8~12PM. Due to the coronavirus, we called Cavanaugh two weeks prior to the inspection date to make sure the inspection would still be on. And then two days prior to the inspection, we called them again to make sure that the inspector who is coming will be wearing a mask and shoe covers before entering into the house, and the appointment time is also confirmed during that phone call. On the inspection day, we waited for the whole morning until 12 pm. We called Cavanaugh to find out why was no one showed up? Mr. Tiff answered the phone and apologized to us that there was no indication that we were scheduled on that date. He immediately called East Brunswick division and scheduled to send an inspector over no later than 1:45 pm. No one called nor came until 2:38 pm. The inspection lasted until 2:55 pm. Due to CoVid-19, there was no paperwork to write and show that "no termite's activities were found from inspecting interior and exterior of the premise" nor did we get a pay-in-full receipt after we gave the inspector our credit card information to input to his iPad. He said that he would send that worksheet and payment receipt to my email address. So he left without giving us any evidence of the inspection. Four days later, on June 3, we were still waiting for the worksheet with our payment receipt. I called Cavanaugh and spoke with Kristen to find out where was the email that shows our inspection worksheet and payment receipt. She immediately sent over a totally BLANK invoice (without company printed logos) with nothing on it except some strange numbers showing "termite inspection charge" $0.00, tax $6.82, payment & credit $0.00, and total due is $6.82" Not a word about the termite inspection conclusion nor our paid-in-full payment receipt. I emailed her "The receipt you sent still didn't show the correct payment amount nor did it show "No termite was found at the property" detail. Please resend a rectified version!" We went back and force with email replies and went nowhere because she kept replying to me: "The contract is now expired so I cannot state that it has been paid for." And totally ignored what I repeatedly stated in my email clearly "The current display figures in the invoice do not make sense on an invoice. I believe the right amount of dollars figures to be displayed as "termite inspection charge" $103.00, tax $6.82, payment & credit $109.82, and the total due is $0.00. Your invoice does not make any sense nor does it display that I had paid in full of the charge of $109.82." Finally, I had to pick up the phone and talk to her in person. As soon as she knew it was me, she gave out a loud, impatient "Uh" then said, "What can I help you?" I asked her to just send me a paid-in-full receipt to which she had been refused to do and did not tell me the reason in all her emails except "The contract is now expired so I cannot state that it has been paid for". I realized that she assumed we didn't pay for the $109.82 inspection fee. I said, "How could we not pay for the inspection at the end of the service?" She mumbled something like "you don't need to pay when service is done..." that statement greatly confused me, but I had to stop wasting my time to figure out what she was saying or doing in all these. I simply asked her to just send me a payment receipt and I am still waiting for my receipt with a worksheet detail on a proper company logos stationary.

Worst exterminator i have ever encountered..very unprofessional; did not arrive on time; and one…read morecan smell the alcohol on his breath

The best. Hands down!!! Especially with Anthony.... very knowledgeable... courteous.. and…read morecaring!!!